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Somerset West Lake

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Traveller (91)
Room & Suite (38)
Dining (6)
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Overview
  • Excellent36%
  • Very good40%
  • Average20%
  • Poor2%
  • Terrible2%
Travellers talk about
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
4 Star Hotel
All hotel details
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Rooms
29 Apr.30 Apr.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (139)
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11 - 15 of 116 reviews
Reviewed 28 December 2017

It is a comfortable apartment but it has seen better days. The finishing are all looking a bit worn. I was in a Premier Studio, with balcony and view of the West Lake. But I was disappointed that my room was tucked into a corner...More

1  Thank Braddell_Hill
Response from Thanh T, Assistant Residence Manager at Somerset West LakeResponded 5 January 2018

Dear Braddell Hill, Thank you for sharing your stay experience with us. We are sorry that our location and surrounding area are not meeting your expectations. At the same time, we are glad that you like our restaurant. We hope you will stay with us...More

Reviewed 11 December 2017

A good sized room and well equipped ,but everything is so worn out and grubby , the exterior is drab and the internals just seem so jaded . Served our purposes well for a few nights ,but caution not all rooms our indeed your reception...More

Thank amadeus11190382
Response from Thanh T, Assistant Residence Manager at Somerset West LakeResponded 13 December 2017

Dear amadeus11190382, Thank you for sharing your stay experience with us. We are sorry that our breakfast and exterior are not meeting your expectations. At the same time, we are glad that you like our room size and equipment. We hope you will stay with...More

Reviewed 3 November 2017

Excellent apartment, clean with amenities. Very convenient for 3 people. Staff very helpful. Only drawback is that it's 10-15 minutes drive to the Old Quarters. I would stay here again if I. Is it Hanoi again.More

Review collected in partnership with this hotel
Thank geeta59
Response from Thanh T, Assistant Residence Manager at Somerset West LakeResponded 6 November 2017

Dear geeta59, Thank you for choosing to stay with Somerset West Lake Hanoi. It is great to have you stay with us. I am glad to learn that you like our accommodations and staff. We appreciate your feedback and we look forward to welcoming you...More

Reviewed 1 November 2017

If you looking for nice clean hotel that not so expensive, Here it is! Nice pool you can enjoy the view of West Lake. Good size room. I don't recommend the breakfast at this hotel, Go outside, these are plenty of fun restaurants around this...More

Review collected in partnership with this hotel
Thank 창원 노
Response from Thanh T, Assistant Residence Manager at Somerset West LakeResponded 3 November 2017

Dear 창원 노, Thank you for writing this review. I am happy to hear that you like our pool & gym. At the same time, I am sorry to hear that we couldn't meet your expectation in breakfast. Please accept our sincere apologies. We hope...More

Reviewed 16 October 2017

Reasonable apparement. Getting old needs refurbishing. Check In - check out was smooth and front desk staff are good. Breakfast spread needs more options. Room Kitchenet needs some more vessels if you are cooking in room.More

Review collected in partnership with this hotel
Thank Shabbir H
Response from Thanh T, Assistant Residence Manager at Somerset West LakeResponded 18 October 2017

Dear Shabbir H, Thank you for writing this review. I am happy to hear that you like our service and apartment. At the same time, I am sorry to hear that we couldn't meet your expectation in breakfast and kitchen. Please accept our sincere apologies....More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Airport Transportation
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Self-Serve Laundry
Shuttle Bus Service
Business Centre with Internet Access
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Hot Tub
Details
Price range
USD 64 - USD 105 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#56 Luxury Hotel in Hanoi
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 64 - USD 105 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#56 Luxury Hotel in Hanoi
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (91)
Room & Suite (38)
Dining (6)
Pool & Beach (5)
Family and Play Areas (1)
Questions & Answers
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Mimi F
7 November 2016|
Answer
Response from Carbarg | Reviewed this property |
We had a similar situation, booked a couple of days and then we got a really good deal to stay there 'till 11pm, since our flight was at 1am
1
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Wayne K
5 December 2015|
Answer
Response from Merlion42 | Reviewed this property |
The hotel does provide transport to and fro the airport, but it is NOT free. It cost VND950,000++ per way (or VND1,450,000++ per 2 way) for a Mercedes Car that can accomodate maximum 3 persons and 2 small luggage. We hailed... More
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Votes
Room Tips
"Socket is British standard! And broken"
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"Lake views only ar rear"
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"Unlike what is customary in the USA, room service staff worked the room while you're present. Tub ridge..."
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"excellent"
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