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Somerset West Lake

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Traveller (91)
Room & Suite (37)
Dining (6)
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Overview
  • Excellent36%
  • Very good40%
  • Average20%
  • Poor2%
  • Terrible2%
Travellers talk about
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
4 Star Hotel
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Rooms
3 Jun.4 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (140)
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1 - 5 of 117 reviews
Reviewed 2 weeks ago

The hotel is quiet big, but a little old, breafast need to change everyday. My room has a bad smell I think because its old. Overview its nice but I think a litte expensive than the price. Thank you...More

Review collected in partnership with this hotel
Thank nntdiem
Response from Thanh T, Manager at Somerset West LakeResponded 2 weeks ago

Dear nntdiem , Thank you for sharing your stay experience with us. We are sorry that our breakfast and apartment are not meeting your expectations. We appreciate your feedback and will work for improvement. We hope you will stay with us again, giving us another...More

Reviewed 10 April 2018

Bedside socket is British standard and cannot be used.The room was tidy but the washing machine could not be used. The provided coffee bags are small.Front desk staff friendly.Breakfast is rare, but it tastes goodMore

Review collected in partnership with this hotel
Thank 391,295
Response from Thanh T, Manager at Somerset West LakeResponded 11 April 2018

Dear 391295, Thank you for sharing your stay experience with us. We are sorry that our socket,washing machine,coffee bags and breakfast are not meeting your expectations. We appreciate your feedback and will work for improvement. We hope you will stay with us again, giving us...More

Reviewed 9 April 2018

Hotel is clean. Staff is nice. Air-conditioning is not very good because it direct blow to the bed when you are sleeping. Location is fair. If you are short trip, recommended to move to Somerset hotel located in the downtown.More

Review collected in partnership with this hotel
Thank vic2rfung
Response from Thanh T, Manager at Somerset West LakeResponded 11 April 2018

Thank you for sharing your stay experience with us. We are sorry that our air-conditioning location is not meeting your expectations. At the same time, we are glad that you like our room and staff. We hope you will stay with us again. Your sincerely,...More

Reviewed 12 March 2018 via mobile

I stayed for the first time at Somerset. The hotel rooms are good although there is no minibar available. Other facilities are there, pool, restaurant, small gym. However I did mis a business center. Service is friendly and adequate. Restaurant offers good oriental dishes, only...More

Thank h_poelmann
Response from Thanh T, Manager at Somerset West LakeResponded 17 March 2018

Dear h_poelmann, Thank you for taking your time to review our Somerset West Lake Hanoi. It is great to have you stay with us. We are glad to learn that you like our facilities and staff service. At the same time, we appreciate your feedback...More

Reviewed 20 February 2018 via mobile

I come there in the day of the end the new year. I rent apartment with 2 bedroom in the 7floor. I like everything in the apartment but there are 2 things I dont like + this is the hotel 5star but I dont know...More

Thank Jowilien
Response from Thanh T, Manager at Somerset West LakeResponded 21 February 2018

Dear Jowilien, Thank you for staying with Somerset West Lake Hanoi and giving us perfect score. It is great to have you stay with us. We are glad to learn that you like everything in the apartment. At the same time, we would like to...More

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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Airport Transportation
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Self-Serve Laundry
Shuttle Bus Service
Business Centre with Internet Access
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Hot Tub
Details
Price range
USD 66 - USD 101 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#56 Luxury Hotel in Hanoi
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 66 - USD 101 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#56 Luxury Hotel in Hanoi
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (91)
Room & Suite (37)
Dining (6)
Pool & Beach (5)
Family and Play Areas (1)
Questions & Answers
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Mimi F
7 November 2016|
Answer
Response from Carbarg | Reviewed this property |
We had a similar situation, booked a couple of days and then we got a really good deal to stay there 'till 11pm, since our flight was at 1am
1
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Wayne K
5 December 2015|
Answer
Response from Merlion42 | Reviewed this property |
The hotel does provide transport to and fro the airport, but it is NOT free. It cost VND950,000++ per way (or VND1,450,000++ per 2 way) for a Mercedes Car that can accomodate maximum 3 persons and 2 small luggage. We hailed... More
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Votes
Room Tips
"Socket is British standard! And broken"
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"Lake views only ar rear"
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"Unlike what is customary in the USA, room service staff worked the room while you're present. Tub ridge..."
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"excellent"
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