We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Somerset West Lake

No 254D Thuy Khue Road, Hanoi 10000, Vietnam
Enter dates for best prices
Check In Check Out
1 room, 2 adults, 0 children
1 room, 2 adults, 0 children
More options
Show Prices
We check up to 200+ sites for the lowest hotel prices
1 room 2 adults 0 children
Show Prices
Close 
  • B52 Victory Museum
    1.3 km
  • 4 star hotel
  • Free Wifi
Reviewed 1 week ago
Good facilities and services
I have spent a 10 days at Somerset West Lake. It is a good place... more
{"widget":{"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"],"name":"ibex_photo_carousel"},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

93 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 77: English reviews
Reviewed 1 week ago via mobile

I have spent a 10 days at Somerset West Lake. It is a good place if you need an apartment with full facilities and reasonable price. The party for residents once a month is awesome. You will have opportunity to taste local foods by Somerset West Lake. I am very happy with this place.

 Report
Helpful?
Thank Dũng N
Hanoi, Vietnam
Reviewed 1 week ago

Room condition is good to stay. Clean and nice interior design. You can choose scramble, omelet, soft-boiled egg.. and also enjoy Vietnam noodle or Japanese noodle and coffee with simple buffet. Wi-Fi internet speed is normal but good to use. But if your room is wide, then you may not be able to connet Wi-Fi somewhere of your room cause...

Review collected in partnership with this hotel
 Report
Helpful?
Thank euijun2017
Bangkok, Thailand
Reviewed 3 weeks ago via mobile

We decided to stay a bit far from old quarter and hoan kiem lake because at least to stay nearby west lake is almost the same price you pay for townhouse hotel in those areas. Once we checked-in somerset westlake, it wasn't disappointed me even hotel is a bit old but inside is clean and good smell. Also, the bed...

 Report
Helpful?
Thank Phensinee
James L, General Manager at Somerset West Lake, responded to this review

Dear Phensinee, Thank you for your generous compliments of our serviced residence. It is great to have you stay with us and we are even more delighted to learn that you had a wonderful stay. Your compliments motivate us to continually improve our service delivery. We hope to have the pleasure of welcoming you again soon. Sincerely, James LIM General...

Reviewed 3 weeks ago via mobile

Stayed 5 nights here and it was a comfortable experience, all my needs were met, away from the hustle and bustle of Hanoi's city centre. Front desk staff were friendly and attentive - faulty electric kettle was replaced immediately and nearby attractions were highlighted to me together with directions shown on a map. Have to add that in-house restaurant staff...

 Report
Helpful?
Thank Elaine T
James L, General Manager at Somerset West Lake, responded to this review

Dear Elaine T, Thank you for your compliments and we are happy that you had a wonderful stay with us during your recent visit. I am glad that you find the location of our property which is next to the scenic West Lake ideal for you. I am sorry about the faulty electric kettle but glad that our team was...

Yangon
Reviewed 10 December 2016

We stayed there for 6 nights. Staffs are friendly and always willing to help. Especially FO staffs. Thank you Ryan! Complete information is provided in the room and facilities are perfect. We would love to stay there if we visit Hanoi again.

Review collected in partnership with this hotel
 Report
Helpful?
Thank Saw Nyi Nyi W
James L, General Manager at Somerset West Lake, responded to this review

Dear Saw Nyi Nyi W, Thank you for taking time write this review. I am most happy to learn that you like the service of our team members as well as the facilities of our serviced residence. Your kind compliments will be shared with my team and this would motivate us to do better to ensure that our residents have...

Victoria, Canada
Reviewed 6 December 2016 via mobile

Was really satisfied with our stay at this property :) great value for money! All rooms are equipped with wifi, and we were fortunate enough to get upgraded to a deluxe room! Staff were warm, helpful and friendly. Would definitely stay again :)

 Report
Helpful?
Thank Serene G
James L, General Manager at Somerset West Lake, responded to this review

Dear Serene G, Thank you for your compliments about our serviced residence during your recent stay. We are happy to hear that you have enjoyed our facilities and service. We hope you will stay with us again. Sincerely, James LIM General Manager

Seoul, South Korea
Reviewed 28 November 2016

If biz trravler, I strongly recommend somerset . In Hanoi, 3 Somerset. Hoa binh, Westlake, grandplaza. In my experience, Hoa binh and westlake is good for biz traveler. (Also good for family traveler). Hoa binh has indoor swimming pool and sauna. West lake is outside pool and no sauna. I think, i recommend somerset westlake in hot weather if you...

Review collected in partnership with this hotel
 Report
Helpful?
Thank keyong-don p
James L, General Manager at Somerset West Lake, responded to this review

Dear keyong-don p, Thank you for sharing your stay experience. It is great to have you stay with us. We are thankful of your compliments of our serviced residence in Hanoi. We look forward to welcoming you again soon. Sincerely, James LIM General Manager

Reviewed 22 November 2016

The staff are really friendly, accommodating and helpful especially on special requests. Special mention to Ryan one of the cheerful front desk officers during my stay. The room was cleaned everyday...

 Report
Helpful?
Thank Soline l
James L, General Manager at Somerset West Lake, responded to this review

Dear ggdfe d, We are glad that you had an enjoyable stay. I will share your compliments with my colleagues. Thank you for sharing your experience and we look forward to welcoming you again. Sincerely, James LIM

Reviewed 20 November 2016 via mobile

We had a great stay at Somerset. It may be far from the tourist spots but they have a shuttle to bring/fetch you. The rooms are huge, clean and fully equipped. Breakfast is just right and complete. The staff are most helpful and fast with your requests. Overall, a great place to stay even if a bit away from the...

 Report
Helpful?
Thank Mimi F
James L, General Manager at Somerset West Lake, responded to this review

Dear Mimi F, Thank you for sharing your stay experience and giving us a 5-star rating. I am happy to learn that you had a wonderful stay with us and particularly like the complimentary city shuttle services, the layout of our apartment units and the amenities and facilities of our serviced residence as well as the breakfast service. I am...

Ho Chi Minh City, Vietnam
Reviewed 4 November 2016

well-equipped apartment for which you can feel as you stay at your home very good services and staffs, giving take cafe of every detail of you near city center so that you can travel to many places in Hanoi easily.

Review collected in partnership with this hotel
 Report
Helpful?
Thank vanchaud2016
James L, General Manager at Somerset West Lake, responded to this review

Dear vanchaud2016, It is great to have you stay with us. I am happy to learn that you feel very much at home during your recent stay with us and you like the service of our staff. Your kind compliments will motivate us to continually improve our service delivery. Thank you for choosing to stay with us and we look...

114 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (65)
Viewed
Dining (6)
Viewed
View from Room (4)
Viewed
Pool/Beach Area (4)
Viewed
Hotel & Grounds (3)
Viewed
Room/Suite (7)
Viewed
Bathroom (1)
Viewed
Other (40)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (49)
Viewed
Hotel & Grounds (4)
Viewed
Room/Suite (20)
Viewed
View from Room (3)
Viewed
Pool/Beach Area (1)
Viewed
Family/Play Areas (1)
Viewed
Bathroom (1)
Viewed
Other (19)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Hanoi hotels
2.5 km away
Somerset Hoa Binh
Somerset Hoa Binh
#132 of 574 in Hanoi
67 reviews
3.5 km away
Somerset Grand Hanoi
Somerset Grand Hanoi
#70 of 574 in Hanoi
563 reviews
2.2 km away
The Hanoi Club Hotel & Lake Palais Residences
Show Prices
Show Prices
Show Prices
2.5 km away
Diamond Westlake Suites
Diamond Westlake Suites
#126 of 574 in Hanoi
76 reviews
5.1 km away
The Ann Hanoi
The Ann Hanoi
#63 of 574 in Hanoi
308 reviews
2.4 km away
Fraser Suites Hanoi
Fraser Suites Hanoi
#149 of 574 in Hanoi
75 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Airport Transportation
  • Dry Cleaning
  • Multilingual Staff
  • Shuttle Bus Service
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
With landscaped gardens and a quiet open-air environment, you can experience high standards of Hanoi’s serviced accommodation in these spacious apartments. The ideal corporate housing for the international executive and family on project assignment or relocation. The residences are convenient for business while also being close to international schools, shopping and entertainment. The landscaped gardens and spacious apartments with a scenic view of the West Lake provide the security and comfort of private accommodations with the extensive services and facilities desired while on international assignment in Hanoi.With a lush greenery and picturesque view of the West Lake from a private balcony, terrace or compound private garden, each of the spacious apartments is elegantly decorated and fully furnished. The 90 studio, one, two and three-bedroom residences are designed with a variety of layout options so that you can choose the apartment that suits your individual needs. The slate tile and/or wooden floors in the livingareas and carpeted bedrooms, and fully-equipped kitchens provide comfortable and luxurious accommodations for international executives and familiesITailored to meet the individual need of the international executive and family while on business travel or relocation, the services and facilities are extensive and innovative. With shuttle bus services to destinations in the city, quarterly social events and residents' programmes, you can experience and enjoy the culture of Vietnam while living and enjoying Hanoi’s serviced accommodation at its best.24-hour security & receptionDaily breakfastIn-house cafeFully-equipped gymnasiumBusiness centre servicesWireless Internet (WiFi) accessOutdoor swimming pool and children's poolTelephone with IDD & voicemail facilitiesChildren's playgroundChildren's indoor playroomLaundry & dry cleaning servicesBabysitting serviceGrocery delivery serviceDoctor on-callDaily housekeeping service (except Sundays)Room serviceQuarterly social events / residents' programmesFully-equipped kitchenTelevision with satellite & cable channelsWater filtration systemMulti-split air-conditioning & heatingShuttle bus services within the city on fixed scheduleCarpark ... more   less 

Additional Information about Somerset West Lake

Address: No 254D Thuy Khue Road, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Price Range: $75 - $120 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Somerset West Lake 4*
Number of rooms: 90
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline, DerbySoft Ltd Shanghai HQ Supplier Direct, Agoda and Travelocity so you can book your Somerset West Lake reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Somerset West Lake Hanoi
Somerset West Lake Hotel Hanoi
Hotel Style:
#43 Luxury Hotel in Hanoi
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Somerset West Lake staff and other travellers.
3 questions
Ask a question

See all questions (3)

Questions? Get answers from Somerset West Lake staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try Room 410. Good view of the lake.”
 of 5 bubbles tammireddy, 25 Sep 2016 | Read review
“We stayed in the room with a huge balcony overlooking Westlake, unfortunately, the view is not that great, as it is a very big lake, all the good views are on the other side of the lake.”
 of 5 bubbles LWhorlow, 6 Sep 2016 | Read review
“Ground floor rooms have a small patio with access to the pool area!”
 of 5 bubbles cjsegninir, 5 Sep 2016 | Read review
“Well laid-out spacious rooms”
 of 5 bubbles BSMV, 31 Aug 2016 | Read review
“Choose Studio Premier over Studio Executive because of private balcony.”
 of 5 bubbles kvle, 6 Dec 2015 | Read review
5 of 5