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Heart Hotel

0.2 km from Hanoi centre
  • Free Wifi
  • Breakfast included
  • Room Service
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1 room, 2 adults, 0 children
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11B Hang Hanh | Hoan Kiem, Hanoi 10000, Vietnam
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250 Reviews from our TripAdvisor Community

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Showing 202: English reviews
Jersey City, New Jersey
Reviewed 1 January 2017 via mobile

Location for this hotel is pretty good. It's right next to the north side of Hoan Kiem lake which is where a lot of tourist activity is. Staff is friendly and there's a decent breakfast in the morning. You can walk to cha ca street for the popular Hanoi dish there. There are a number of establishments you can get...

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Thank BudgetJetsetter_com
San Diego, California
Reviewed 27 December 2016

Heart Hotel is the best! The staff go above and beyond to make sure your stay in Hanoi is wonderful. We booked the best tours through Heart Hotel. The communication before arrival and during our stay was excellent. Heart Hotel staff arranged our visa on arrival for Vietnam which as quite confusing coming from the USA and reading about some...

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Thank Redpty
Sydney
Reviewed 13 December 2016

Service and facilities were of a high standard and the location in the Old Quarter could not be better. The staff went out of their way to be helpfull. The rooms are clean and comfortable and the air conditining worked well.

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Thank SydneyBill
Mentor, Ohio
Reviewed 12 December 2016

Great location in the middle of all the action at a fair price. The room could not have been cleaner. The breakfast that was included was the best in our two months of traveling through Southeast Asia. The best of all was the exceptional service. I booked months before arrival. The room was ready. I added airport pick-up later, and...

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Thank liveyourlife_12
Agusan del Sur Province, Philippines
Reviewed 10 December 2016 via mobile

Booked via Booking .com, who I use a lot as you dont pay until you reach the place that you have booked, hence no extra credit card charges although sometimes it's a few cents extra. Anywho..........management stuffed up and although I received confirmation by email that it's all good when we arrived after a long trip, it became a problem...

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1Thank Grant T
Spalding, United Kingdom
Reviewed 7 December 2016

It's difficult picking a hotel from a list. The heart seemed ok but in truth it was far better than ok. The rooms are clean and comfortable . The staff are very friendly and helpful , nothing seemed too much trouble, for example , I felt unwell one day and they offered to take me to the pharmacy and bring...

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1Thank mike p
Reviewed 2 December 2016 via mobile

Good vibe. Breakfast pretty good. Staff very friendly. Found us a great tour with a top quality tour company. All in all solid good place with a fabulous location and sound buffering windows so we slept well!

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Thank Donovan D
Anchorage, Alaska
Reviewed 14 November 2016

I have stayed at the Heart Hotel many times. Hoan Kiem Lake is right around the corner from the hotel. The staff is very knowledgeable about trips to Sapa and Halong Bay. The rooms are comfortable and very clean. A great breakfast to start your day. A great price for a great stay. The hotel can arraign an airport pick...

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2Thank John L
Kuala Lumpur, Malaysia
Reviewed 9 November 2016

Hotel offers very good position between rush of Old Quadro and quiet and romantic walking around lake (5-10 min by foot). We enjoyed quiet sleeping out of rush street. Rooms are clean and big enough with bath. They have changed towels every day. Breakfast was good and also with fruits. Highly recommend to book trips via hotel (paid by credit...

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Thank Martin18_SK
Stuttgart, Germany
Reviewed 6 November 2016

Nice little Hotel just a few meters away from Hoan Kiem Lake. Clean and comfortable. Friends told us about these Hotel and this was realy a good advice. In the middle of Hanoi the Hotel is located in a small and relativ quiet Road. So its also good when you Need a short brake during the day from seigthseeing in...

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1Thank Anette W

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Room Service
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Concierge
  • Room Service
  • Dry Cleaning
Official Description (provided by the hotel)
Located in the heart of the famous ancient quarter of Hanoi, Heart hotel is one of the most elegant and luxurious hotels in Hanoi. Stay here visitors could enjoy not only beautiful and romantic view, exciting and traditional life style but also the perfect services and facilities provided. ... more   less 

Additional Information about Heart Hotel

Address: 11B Hang Hanh | Hoan Kiem, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Price Range: $30 - $47 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Heart Hotel 2*
Number of rooms: 28
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda, Hotels.com, HostelWorld and Travelocity so you can book your Heart Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#22 Best Value Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Heart Hotel staff and other travellers.
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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a room with a view (if they have any)”
 of 5 bubbles tomcR7316FC, 23 Jan 2017 | Read review
“Book the 6th floor room looking out at the lake, beautiful!”
 of 5 bubbles Redpty, 27 Dec 2016 | Read review
“Third Floor or higher”
 of 5 bubbles johnlQ3215IH, 14 Nov 2016 | Read review
“Our room was in the 5th floor with view to the lake. Beautiful!”
 of 5 bubbles 137anettew, 5 Nov 2016 | Read review
“602 is best. if can't choose in odd number.”
 of 5 bubbles oakarom, 31 Oct 2016 | Read review
5 of 5