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All reviewswashing machineserviced apartmenttennis courtsfull kitchensupermarket downstairsmaster bedroomthe ground floorold quarterhoa lo prisonswimming poolmini martfamily stayhoan kiem lakelong stayquan an ngonhigh floorhome away from home
The 2 bedroom apartment we had was good and it's had all the amenities. The hotel staff were friendly and helpful.
The hotel is in the center of the city and it was easy to get to all the major attractions.
The breakfast spread is...More
Although a little dated, the apartment was 'homely' and was the perfect base to explore Hanoi and Halong Bay. It was great having the washing machine/dryer too. Fantastic customer service storing our luggage for us while we were away for the night (Halong Bay). Also...More
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Grand in an Irish for ok way, not in a fancy way!
You can see that when they part demolished the prison beside it to build it, it may have been grand, it is now rather mediocre.
• Family can stay in an...More
Had heard that the Somerset Grand was a great place to stay as a family. Had been advised that there were some renovations going on, however, that all precautions would be being taken to avoid these impacting the guests. Neither rang true of our experience....More
Me and my family just stayed for 22 nights and we really enjoyed ourselves. The hotel restaurant had great food and a nice sports bar. the reception staff were incredibly nice, and the Also, the room service staff were super friendly. The fourth floor had...More
1 Thank Håvard O
Response from NLDung, Manager at Somerset Grand HanoiResponded 2 weeks ago
Dear Håvard O,
Thank you for choosing to stay at Somerset Grand Hanoi during your recent visit to Hanoi. We were very pleased to hear that your experience with our product and services made for a very comfortable and satisfying visit. And, we are humbled...More
Response from Tripster_Aus | Reviewed this property |
As to early check-in - it will depend on whether they have a room ready and how busy they are. I have stayed a number of times and not infrequently the place is fully booked. If that is the case they will need to wait for a... More
As to early check-in - it will depend on whether they have a room ready and how busy they are. I have stayed a number of times and not infrequently the place is fully booked. If that is the case they will need to wait for a room to be vacated and for the room to be cleaned before you can check in.
That said, they have a pleasant area up on level 4 (in door lounge type area with TV near the pool) where you could wait. There is also a small shopping centre which is part of the same building - it has a few cafes and a grocery store and you could kill some time there.
It is no problem for them to store your bags (for free) when you go to Ha Long Bay.