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Hanoi Guest House

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Hanoi Guest House
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1,667 Reviews from our TripAdvisor Community

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Showing 1,430: English reviews
San Luis Obispo, California
Reviewed 3 May 2014 via mobile

I was hesitant to give a bad review to a hotel only costing 20 bucks, but with so many great hotel options in Hanoi it's appropriate I share my experience. Essentially, I booked the property for one night, pre paid on Orbitz. When I arrived, they said the hotel air conditioning wasn't working and needed to move me to their...

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Helpful?
8Thank GerOpp101
HGManagerLe, Manager at Hanoi Guest House, responded to this review

Dear Geropp, We indeed apologize for the misunderstanding because we do not use central air-conditioning, our air conditioners are operating separately so the air-conditioning in your room completely did not be affected to another room. As a much valued Guests, your feedback is so important to help us to improve our service. We instantly had this AC well repaired in...

Brighton, United Kingdom
Reviewed 1 May 2014

At around $21 per night, the Hanoi Guesthouse is right at the heart of the old quarter, near the lake. It's really easy to navigate from their location to the rest of the city and is walking distance from many sights. The rooms are clean and spacious and bed are comfortable and we received a free upgrade on arrival. It...

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Helpful?
1Thank SamanthaReidUK
London, United Kingdom
Reviewed 30 April 2014

From the moment we walked in we were welcomed like nowhere else. The people working there are simply amazing helpful friendly and really knowledgeable. We travel around the world all the time and stay in different levels of accommodation but I have to admit that Hanoi guesthouse was one of the best stays ever and the staff and service simply...

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Helpful?
1Thank Kuka1609
HanoiGuesthouse8, Manager at Hanoi Guest House, responded to this review

Dear Kuka, Thanks for sharing your experience at Hanoi Guesthouse on site! I am pleased to know that you enjoyed our service and that our amazing staff was attentive, helpful and knowledgeable with you. We are very proud of the team as they have provided warm and gracious service and hospitality. We would promise to put a lot of focus...

Bangkok, Thailand
Reviewed 28 April 2014

Recommend in every aspect. You must stay at this hotel, you will not find better in Hanoi. - Great location, central to Old Quarter. - Clean, lovely hotel - we had deluxe room - very spacious. - Great Breakfast - vast menu, fast service, - Great tour - went to Sapa, good value, very well looked after by hotel, taken...

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Helpful?
3Thank amydevo
HanoiGuesthouse8, Manager at Hanoi Guest House, responded to this review

Dear Amy, On behalf of our hotel management, I would send our sincerely thanks for your wonderful comment regarding our hotel staff, our tours, the room cleanness and spacious, the best location, great Breakfast - vast menu, fast service. Thank you for highlighting amazing staff. It is always very gratifying to know you had a great vacation with services offered...

Kuala Lumpur, Malaysia
Reviewed 28 April 2014

Very good service and friendly staff here make me feel comfortable. Staff here will try their best to full fill customer's requirement and help customer to solve their problem during stay in Hanoi Guest House.

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Helpful?
1Thank MoonKien
HanoiGuesthouse8, Manager at Hanoi Guest House, responded to this review

Dear Moon Lai Kien, Thank you for taking the time to post a review on Tripadvisor.com. We would assure you that it makes us very pleasant to know you obviously enjoyed staying at Hanoi Guesthouse. Thank you so much for hightlighting the hotel staff, the hotel service. We would promise to keep good work to deserve your such positive comment....

Denver, Colorado
Reviewed 27 April 2014

Very helpful and knowledgeable staff! Had a great time in Hanoi thanks to Hanoi Guesthouse. They gave us information about Hanoi. Very friendly and help with everything during your stay! Staff speaks great English.

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Helpful?
1Thank kaylaben
HanoiGuesthouse8, Manager at Hanoi Guest House, responded to this review

Dear kaylaben, Thank you for taking the time to post a review on Tripadvisor.com. We would assure you that it makes us very pleasant to know you obviously enjoyed staying at Hanoi Guesthouse. Thank you so much for hightlighting the hotel staff, the hotel service. We would promise to keep good work to deserve your such positive comment. We are...

Madrid, Spain
Reviewed 27 April 2014

From the moment we enter the hotel, all the service was amazing. We have a welcome drink, we were upgraded to a better room and they were always very nice. The rooms were very big and very clean. The breakfast was also great, because you could choose a plate and they did it at the moment. The location is also...

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Helpful?
2Thank Azucena R
HanoiGuesthouse8, Manager at Hanoi Guest House, responded to this review

Dear Azucena, We would be grateful for your wonderful review on site of Tripadvisor.com. It's so pleasant for us to know that you felt our hotel was good place for holiday trip. Thank you so much for highlighting the hotel staff, the hotel service, the room, the breakfast and location...etc., It extremely will encourage us to maintain our efforts so...

Barcelona, Spain
Reviewed 26 April 2014

We stayed for 4 nights in a lovely large twin room at the back of the property. Considering the madness on the streets our room was an oasis from the noise and dust. All the facilities were excellent and the staff were so friendly and helpful. Definitely the place to stay in Hanoi.

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Helpful?
1Thank Jamo1976
HanoiGuesthouse8, Manager at Hanoi Guest House, responded to this review

Dear Jamo, Thank you so much for taking your valuable time to write us a positive feedback. It’s a great pleasure to know how much you were fully satisfied with our hotel such as the location, spacious room and “madness on the streets our room was an oasis from the noise and dust” specially the helpful and friendly Reception. We...

Singapore
Reviewed 25 April 2014

What impressed me most was the professionalism and friendliness of the staff. My 3 days in Hanoi were well spent thanks to them. My room, though small, was clean and had everything needed. Lam and Kim (the ladies at the reception) were a funny bunch to talk to. Will definitely stay there again.

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Helpful?
Thank PeiQi
HanoiGuesthouse8, Manager at Hanoi Guest House, responded to this review

Dear PeiQi, Thank you so much for your recent stay here and for taking your valuable time to write such a contractive feed back. We are extremely greatful your such a high praises for the good location, great facilities, clean room, especially hotel staff. How wonderful to hear that our staff left you with such a memorable experience and I...

Reviewed 25 April 2014

I'm stayed at this guesthouse last week. The staff are very helpful and friendly. Rooms is nice, clean and comfortable. Great location in 36 okd quarter streets. I'm highly recommended this guesthouse to all travelers !!!!

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Helpful?
1Thank elenatan86
HanoiGuesthouse8, Manager at Hanoi Guest House, responded to this review

Dear Elena Tan, Thank you for a fantastic review on your recent visit to our hotel. we are very pleased to see that you enjoyed during time at Hanoi Guesthouse such as location, nice and spacious room, helpful staff and we have recognized their efforts in providing a friendly and comfortable environment that we have created for our guests. We...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Breakfast included
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Hanoi Guest House is ideally situated in the central part of old town, conveniently close to all the interesting attractions like Hoan Kiem Lake, Ngoc Son Temple, Water Puppet theater, Restaurants, Bars, Shops, etc. The Team speak excellent English, are knowledge to advise you what is worth visiting around Hanoi and other sites. They are incredibly helpful willing to accompany you. Hotel facility be provided sufficiently, include Elevator. The room rates are inclusive of breakfast, daily fruit, juice, coffee and tea. Free Computers to use at lobby. Free WiFi access be served all floors. The rooms are complimentary fully equipped Satellite TV, Minibar, Air-conditioning, Fan, Heater, Internet access - wireless, Computer in lobby (Complimentary), Refrigerator, Work Desk, Wardrobe, Sitting area,Telephone, Hair dryer, Slippers, Private bathroom with hot shower, towers, bathtub, bathroom amenities, Wake up service/Alarm clock... Superior room with window, Deluxe room with balcony or Old Quarter view, Honeymoon rooms are decorated specially. ... more   less 

Additional Information about Hanoi Guest House

Address: 85 Ma May Street, Hoan Kiem District, Hanoi 100000, Vietnam
Region: Vietnam > Hanoi
Price Range: $37 - $413 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hanoi Guest House 3*
Number of rooms: 10
Reservation Options:
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Also Known As:
Hanoi Guesthouse Hotel Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Hanoi Guest House staff and other travellers.
3 questions
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Questions? Get answers from Hanoi Guest House staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“400,000VND for 2 nights, 3 persons.”
 of 5 bubbles yuanha0s, 12 Mar 2017 | Read review
“The twin room is much nicer than the double room.”
 of 5 bubbles tonyp306, 11 Mar 2017 | Read review
“Get honeymoon suite - so fun to arrive and great little balcony”
 of 5 bubbles RochMortgage, 2 Mar 2017 | Read review
“If you are a light sleeper, avoid rooms on the second storey, as sounds from the water pipe can be heard clearly.”
 of 5 bubbles kenneygoh, 27 Feb 2017 | Read review
“If they put you up on the 7th floor, you're in luck, as they keep the hotel supplies cart on that floor. Just get what you need including all the bottled water that you need, ”
 of 5 bubbles 278macb, 15 Feb 2017 | Read review
5 of 5