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The Hanoi Club Hotel & Lake Palais Residences

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The Hanoi Club Hotel & Lake Palais Residences
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242 Reviews from our TripAdvisor Community

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Showing 200: English reviews
Reviewed 2 weeks ago via mobile

My boyfriend and I stayed here for a few days as a break from the hustle and bustle of the old quarter. Although the surrounding area didn't provide the tranquility we were hoping for, the hotel was a lovely escape. The facilities were brilliant and the room was lovely, albeit with a firm bed. But what really stood out for...

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Helpful?
Thank jessringwood
Singapore, Singapore
Reviewed 3 weeks ago

We stayed at the hotel for 5 days and the room was good size with King size bed. They charged extra for child while it did not show up during our booking on Agoda. Not many options for Vegetarians at the hotel. There is a coffee bean at 0.5Km or few Indian restaurants on both sides around 1 Km away....

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Thank Saurabh G
Dubai
Reviewed 3 weeks ago

We checked into the Hanoi Club after leaving our previous hotel outside of the city and before catching the night train to Sapa. We didn't want to haul our luggage for the day as we went around Hanoi, and we also wanted to be able to shower and relax before our 9 pm train. The room was just what we...

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Thank HappyPaws
Reviewed 19 November 2016 via mobile

The rooms were okay but a little small. No room service after 10pm and no in room dining after that either. Would expect better from a so called 4 star hotel. Checked in pretty late and was there for only one night on our way to Catba so can't comment much about other facilities.

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Thank Rahul T
Marina del Rey, California
Reviewed 8 November 2016

A very disappointing four day stay. Not only is the place tired but it’s dirty. I happened to drop an almond on day one and it was still there on day four. In other words the room was never vacuumed during my entire stay. The housekeepers clean the rooms in bare feet. That’s a new one for me. Now for...

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Thank dwalker43
Kalamazoo, Michigan, USA
Reviewed 31 October 2016

I liked the hotel, the room and the staff. The view of the lake is first-rate. If weather is good, you can dine outside with a view of the lake. In between, however, is a golf driving range (people hit golf balls into the lake!). It's about a $3-4 US taxi ride to the old quarter, but with traffic it...

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Thank JMB-NLY
Rotterdam, Netherlands
Reviewed 17 October 2016 via mobile

Awesome! Great hotel in a quiet and peaceful place in Hanoi. Not the old quarter but the west lake. Much nicer and less traffic. Breakfast is great. Rooms are big and beds wide. Full functioning A/C. Great bathroom and stunning bath! Just the wifi..not up to modern standard.

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Thank Washant
HNCManager, Manager at The Hanoi Club Hotel & Lake Palais Residences, responded to this review

Dear Washant, Thank you so much for taking time to write this review. It is wonderful to know that you are sastified with our peaceful location, our room and our breakfast. we are trying to upgrade our wifi system to a morden version. we wish you are hapy and successfully and hope to welcome you back soon. Best Regards, Monica-Duty...

Reviewed 16 October 2016

we stayed here with my family the first week of October... It was incredibly perfect for a family getaway...everything is perfect and professionals when it comes to service,My Family was so satisfied by the facilities and service...we will definitely coming back and will recommend the place as well...

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Thank Sherwina F
HNCManager, Manager at The Hanoi Club Hotel & Lake Palais Residences, responded to this review

Dear Sherwina F, Thank you so much for choosing to stay in our hotel and taking time to review us. It is so great to see your wonderful comment, we wish to welcome you back at the soonest time. Best Regards, Monica-Duty Manager

Da Nang, Vietnam
Reviewed 16 October 2016

Stayed here for 5 nights. Appreciated being away from the busyness of the Old Quarter, but close enough to get their quickly if needed. The fitness facilities are excellent - lots of weight machines, free weights, and cardio equipment. The pool was also good for lap swimming. If you need a coffee fix, there is a "Coffee Bean and Tea"...

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Thank hien n
Reviewed 14 October 2016

I booked here for 1 night through the recommendation of my friend - Mr. Aron, excellent to deal with and with a minimum of fuss. And the hotel has one of the most spectacular views I've ever seen. Just make sure you get the lake view and a terrace. . On arrival at the lobby, we were greeted by smiling...

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1Thank Ann_Tran94

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
In your room
  • Minibar
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast included
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Situated on the banks of Hanoi's largest lake, the West Lake, The Hanoi Club Hotel & Lake Palais Residences offers a first-class accommodation with uninterrupted panoramic views. The luxurious property provides professional service in a relaxing atmosphere with a long list of facilities which include fitness center, Bonus Club Jackpot and Gaming Center, Panda Kid's Club and Arena Golf Driving Range, making it a perfect rendezvous spot for either business or casual get-together. Aside from the hotel facilities, in-room amenities are also arranged to ensure you a comfortable stay. For those looking for an upscale establishment with a wealth of activities and kid-friendly, The Hanoi Club Hotel & Lake Palais Residences makes a perfect solution. ... more   less 

Additional Information about The Hanoi Club Hotel & Lake Palais Residences

Address: 76 Yen Phu Street | Tay ho District, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Price Range: $89 - $129 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Hanoi Club Hotel & Lake Palais Residences 4*
Number of rooms: 130
Reservation Options:
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Also Known As:
The Hanoi Club Hotel Hanoi
Hotel Style:
#1 Casino Hotel in Hanoi
#38 Business Hotel in Hanoi
#40 Romantic Hotel in Hanoi
#47 Luxury Hotel in Hanoi
#52 Family Hotel in Hanoi
#59 Spa Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from The Hanoi Club Hotel & Lake Palais Residences staff and other travellers.
5 questions
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Questions? Get answers from The Hanoi Club Hotel & Lake Palais Residences staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Option to take rooms with lake view”
 of 5 bubbles SaurabhG674, 26 Dec 2016 | Read review
“None. Even the suites are dirty with stained carpeting.”
 of 5 bubbles dwalker43, 8 Nov 2016 | Read review
“professional staff, good food & freshhhh”
 of 5 bubbles 815hienn, 15 Oct 2016 | Read review
“High floor is better”
 of 5 bubbles Ann_Tran94, 13 Oct 2016 | Read review
“Westlake View”
 of 5 bubbles daysoff01, 25 Sep 2016 | Read review
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