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Lotte Hotel Hanoi

Traveller (1354)
360
Panoramas (14)
Room & Suite (384)

About

Location
Cleanliness
Service
Value
Travellers' Choice 2019 Winner
Certificate of Excellence
Located between the Old Town and the New Business District, Lotte Hotel Hanoi connects and combines the rich history and the promising future of Hanoi. Situated on the upper part of the magnificent 65-floor building, Lotte Hotel Hanoi proudly represents new standard of international 5-star hotels. In each of the 318 luxurious rooms, you can enjoy the latest-generation facilities and amenities. • 235 Standard rooms and 83 suites with glamorous panoramic view of Hanoi • Vietnamese touch in the interiors designed by HBA and Wilson Associates Our venues are the sophisticated tastes for your elegant souls. Stimulating your palate at our upscale and trendy restaurants and bars while letting the splendid view of downtown Hanoi take your breath away. • Tim Ho Wan - first Michelin starred Dimsum house in Vietnam • Grill 63 - contemporary cuisines, modern steak, and premium wine served by veteran chefs • Pharaoh`s Bar & Upper - the trendy and sassy atmosphere of Hanoi Refresh your mind, rejuvenate your body, and fuel up your energy at the Fitness Center and Evian Spa of Lotte Hotel Hanoi. • The 1,680m2 Fitness Center offers outdoor swimming pool, basketball court, kids play center, and 24-hour gym service. • In Evian Spa, you can immerse yourself into the utter relaxation while enjoying our skillful treatment and unique facilities.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Room service
Free parking
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Adult pool
Airport transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Public Wifi
Sauna
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Room features
Air conditioning
Minibar
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Great View
HOTEL CLASS
1,716Reviews
1,693Photos
27Q+A
100Room tips
Traveller rating
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  • 5
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Popular mentions
One of the best views in Hanoi. I tried one of the coctails called the Faint smokey. It was one of the better coctails I have had here in the last couple months. The bartender, Jiang really knows here craft and the staff was very friendly. I would recommend stopping by even if
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This is my 2nd time visiting Vietnam, but my first time to stay in this hotel. Everything was awesome! From the service, staff and facilities. One of the nicest hotel in Hanoi. I would highly reccomend this to my friends!
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Response from Management_Lotte, General Manager at Lotte Hotel Hanoi
Responded 2 days ago
Dear Wanderwithmenow, Thank you for choosing Lotte Hotel Hanoi and taking time to write us review. We are delighted to hear about your satisfying stay at our hotel during your 2nd time in Vietnam with awesome service, staff and facilities. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with our staff. Once again, thank you and you are always welcomed here for your revisit. With my best regards, Lim Sung Bok General Manager Lotte Hotel Hanoi
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First time in this hotel, normally either Pan Pacific or Intercontinental West Lake. I got a Club Level room which I really liked. Attention to detail. nice design, great gym, pool, sauna, roof top bar, absolutely great breakfast buffet! Plus, the Lotte Mart in the basement as
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Response from Management_Lotte, General Manager at Lotte Hotel Hanoi
Responded 2 days ago
Dear FlowMuc, Thank you for choosing Lotte Hotel Hanoi and taking time to write us review. We are delighted to hear about your satisfying stay at our hotel's Club Floor with beautiful design, great facilities, attentive staff and convenient location for shopping. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with our staff. Once again, thank you and you are always welcomed here for your revisit. With my best regards, Lim Sung Bok General Manager Lotte Hotel Hanoi
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Dennis and the team at Lotte Hotel Hanoi were absolutely fantastic. They have truly set the gold standard of customer service! I would highly recommend Lotte Hotel Hanoi to all travellers from business to personal.
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Response from Management_Lotte, General Manager at Lotte Hotel Hanoi
Responded 2 days ago
Dear Luke H, Thank you for choosing Lotte Hotel Hanoi and taking time to write us review. We are delighted to hear about your satisfying stay at our hotel with excellent standard of service. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with Mr. Dennis and the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards, Lim Sung Bok General Manager Lotte Hotel Hanoi
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Had chance to come here with my family. Facility were so new clean trendy!!! Also staffs were very kind and friendly especially Giang Trang! Thanks again! Thao Tam therapist! She does very good massage!!! Must visit Evian spa when you come Hanoi!
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Response from Management_Lotte, General Manager at Lotte Hotel Hanoi
Responded 2 days ago
Dear KwangHun K, Thank you for choosing Lotte Hotel Hanoi and taking time to write us review. We are delighted to hear about your satisfying stay at our hotel with new clean trendy facilities, kind and friendly staff, and especially good therapy at our Evian spa. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with Giang Trang, Thao Tam, and the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards, Lim Sung Bok General Manager Lotte Hotel Hanoi
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Album Categories
All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event Rooms
Professional photo exclusively commissioned by TripAdvisorLotte Hotel Hanoi
The Premier Suite at the Lotte Hotel Hanoi
Professional photo exclusively commissioned by TripAdvisorLotte Hotel Hanoi
The Premier Suite at the Lotte Hotel Hanoi
Professional photo exclusively commissioned by TripAdvisorLotte Hotel Hanoi
The Deluxe Twin Room at the Lotte Hotel Hanoi
Photo provided by managementLotte Hotel Hanoi
Junior Suite
Junior Suite with stunning Bird's-eye view of the city
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12345676
Do they have connecting room for junior suite and deluxe twin room??
Yes
0 votes
Show all answers
Dear Mr. Lee, Thank you for choosing to stay with Lotte Hotel Hanoi. For your question, we will be able to keep your suitcases in the hotel while you are in the trip to Halong. Please contact our Front Desk team directly while you are at the hotel for further assistance from us! Once again, thank you for your consideration and we look forward to welcoming you next Tuesday! With best regards, Lucy Bui Assistant Marketing Manager Lotte Hotel Hanoi
0 votes
Dear Rio852, As an Expedia VIP Guest, you will receive the following benefits: - 10% discount on F&B service except for Tim Ho Wan, Room Service and alcoholic beverages. - 20% discount on Evian SPA HANOI Expedia VIP Guest will be prioritized to receive the room upgrade; however, it will be subject to availability. In case you have any questions or comments, please let me know. Thank you very much for your interest in Lotte Hotel Hanoi! With best regards, Lucy Bui Public Relations Manager Lotte Hotel Hanoi
0 votes
Dear ckmom, Our Concierge team can be reached at: concierge_hanoi at lotte. net In case you have any questions or comments, please let me know. With best regards, Lucy Bui Public Relations Manager Lotte Hotel Hanoi
0 votes
Dear ckmom, Since I'm not sure which day you plan to visit, on the date of your stay either the room with the King bed or the one with Twin bed may not be available - therefore the website only allows you to book the same category room. Also, regarding the connecting rooms, we do not have the Club Junior Suite King and the Club Deluxe Twin connected with each other. Please contact our Reservation team at: hotelhanoi @ lotte. net for further assistance on your questions - we look forward to having you at our hotel! With best regards, Lucy Bui Public Relations Manager Lotte Hotel Hanoi
0 votes
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123456
"High Floor"
"The rooms are all high up, so views are excellent."
"Ask for room, on higher floors, with view of the lake"
"Mind blowing views, awesome food, extremely comfortable beds, friendly, helpful staff, great amaneties"
"Great Lounge and Staff!!!"
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12345620
PRICE RANGE
USD 128 - USD 235 (Based on Average Rates for a Standard Room)
LOCATION
VietnamHanoi
NUMBER OF ROOMS
318
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