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Lotte Hotel Hanoi

No. 54 Lieu Giai Street Cong Vi Ward, Ba Dinh District, Hanoi 100000 Vietnam
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About

#34 of 890 hotels in Hanoi
Location
Cleanliness
Service
Value
Travellers' Choice
Located between the Old Town and the New Business District, Lotte Hotel Hanoi connects and combines the rich history and the promising future of Hanoi. Situated on the upper part of the magnificent 65-floor building, Lotte Hotel Hanoi proudly represents new standard of international 5-star hotels. In each of the 318 luxurious rooms, you can enjoy the latest-generation facilities and amenities. • 235 Standard rooms and 83 suites with glamorous panoramic view of Hanoi • Vietnamese touch in the interiors designed by HBA and Wilson Associates Our venues are the sophisticated tastes for your elegant souls. Stimulating your palate at our upscale and trendy restaurants and bars while letting the splendid view of downtown Hanoi take your breath away. • Tim Ho Wan - first Michelin starred Dimsum house in Vietnam • Grill 63 - contemporary cuisines, modern steak, and premium wine served by veteran chefs • Pharaoh`s Bar & Upper - the trendy and sassy atmosphere of Hanoi Refresh your mind, rejuvenate your body, and fuel up your energy at the Fitness Center and Evian Spa of Lotte Hotel Hanoi. • The 1,680m2 Fitness Center offers outdoor swimming pool, basketball court, kids play center, and 24-hour gym service. • In Evian Spa, you can immerse yourself into the utter relaxation while enjoying our skillful treatment and unique facilities.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Children Activities (Kid / Family Friendly)
Airport transportation
Wifi
Adult pool
Indoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Rooftop bar
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Butler service
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Additional bathroom
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
VIP room facilities
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Great View
Business
Languages Spoken
Japanese, Korean, Vietnamese
Hotel links
Special Offer:Rest and Go package

Location

No. 54 Lieu Giai Street Cong Vi Ward, Ba Dinh District, Hanoi 100000 Vietnam
Name/address in local language
Lotte Hotel Hanoi
2,493Reviews48Q+A100Room tips

Reviews
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Donna M wrote a review Mar 2024
1 contribution
The hotel has lots to offer indoor and outdoor pool, spar, restaurant and rooftop bar. Also in same building is a department store, bakery and supermarket. Rooms are clean and comfortable, Staff are friendly and helpful. Special shout out to Duy Any, who made our stay memorable, going the extra mile to helping us with recommendations of good places to eat and helped with the supermarket lockers. Would definitely return
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip: Tallest building in Hanoi great views from all levels.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Lotte Hotel Hanoi, Owner at Lotte Hotel Hanoi
Responded 1 week ago
Dear donnamW6803K, Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring, and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with Mr. Duy Anh and the rest of our staff. Once again, thank you for recommending us and you are always welcome here for your revisit. Best regards, Lotte Hotel Hanoi Management Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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GlobalRoamer005 wrote a review Aug 2023
Los Angeles, California84 contributions82 helpful votes
Hotel's Favourite
A really beautiful hotel! This is a true 5-star hotel and experience. Everything from the check in process, to the room, amenities and restaurants. My room was so spacious and well appointed. It's super clean and elegant. And the breakfast was amazing. I wish I had more time.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Lotte Hotel Hanoi, Owner at Lotte Hotel Hanoi
Responded 30 Aug 2023
Dear GlobeRoamer005, Thank you for sharing your wonderful experience at Lotte Hotel Hanoi. We're absolutely delighted to read your feedback and learn that your stay with us was a true 5-star experience. From the moment you checked in to your departure, we're thrilled that you found every aspect of your stay to be exceptional – from the room and its amenities to the dining options available at our restaurants. We're pleased that your room provided the spaciousness and elegance you were looking for, and that it was meticulously clean and well-appointed to meet your expectations. It's great to hear that you thoroughly enjoyed the breakfast, and we understand the sentiment of wishing for more time to savor everything our hotel has to offer. Thank you for choosing to stay with us, and for taking the time to share your positive feedback. We truly appreciate your kind words and hope to have the pleasure of welcoming you back for more memorable experiences in the future. Best regards, Hee Seung Shim General Manager Lotte Hotel Hanoi
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Quynh Anh N wrote a review Mar 2024
1 contribution
Great service. Nice and clean room. Breakfast full of choices. High quality food. Great location, easy to access cinema, supermarket, and attractions. Many nice restaurants around for lunches and dinners. Lovely staffs. Would come back again.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Lotte Hotel Hanoi, Owner at Lotte Hotel Hanoi
Responded 2 weeks ago
Thank you so much for your recommendation! It means a lot to us that you enjoyed your stay at Lotte Hotel Hanoi. We hope to welcome you back again soon! Best regards, Lotte Hotel Hanoi Management Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ansh S wrote a review Mar 2024
14 contributions2 helpful votes
It is a 5-star property in the highest building in Hanoi. View from the rooms is breathtaking. However, lot of things to improve to be called a 5-star property. First and foremost, customer-service - while the staff was courteous, there was no sense of customer-delight. No one really took the ownership of resolving genuine issues of the customer; instead, they just kept saying - that's how it is and nothing can't be done. Second - put some genuine effort to provide food for vegetarians, not just for the name sake. Despite calling themselves a 5-star hotel, food options for vegetarians were almost non-existent, or very limited at best. On top of that, by any chance you get hungry outside their standard breakfast, lunch, or dinner hours, don't even bother to ask them to provide you anything, if you are vegetarian. They simply can't do anything. Coming to the room, the size was too small for the price point. Bathroom was nearly equal the same size as the room - what a waste! Some space could have and should have been added from the bathroom to the room. Then, in the bathroom, there was gap in the door of the shower area - that caused the water to come out of the shower area and make the dry area slippery. The shower-head also was showering the water all over the place. The hallways are so narrow that even two persons can't walk past each other without turning sideways. Instead of replacing the used/soiled cups/glasses in the room with the fresh ones, Housekeeping staff just rinses them with bathroom sink water and keeps them back in the minibar - gross!!!!
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Date of stay: March 2024Trip type: Travelled with family
Room Tip: Vegetarians should keep their other options open, rather than relying on the hotel solely
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Lotte Hotel Hanoi, Owner at Lotte Hotel Hanoi
Responded 3 weeks ago
Dear Ansh S, Thank you for taking the time to share your recent experience at Lotte Hotel Hanoi. We sincerely apologize that your stay did not meet the your expectation. We appreciate your kind words about the breathtaking views from your room and the courtesy of our staff. We also take all guest feedback seriously and will utilize your comments to improve our guest experience. We understand that resolving guest issues promptly and effectively is paramount. We acknowledge the problems you encountered and will conduct a thorough investigation. We appreciate your valuable insights and hope to have the opportunity to regain your trust and demonstrate the true 5-star service Lotte Hotel Hanoi strives to deliver. If you'd be open to discussing your experience further, please do not hesitate to contact us directly at email dat.nguyen@lotte.net. Sincerely, Lotte Hotel Hanoi Management Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Brian P wrote a review Mar 2024
Red Deer, Canada23 contributions3 helpful votes
A very nice hotel. It is a bit far from the old quarter but the staff makes up for everything. Great service everywhere in this hotel. Breakfast was especially good and the rooftop bar was pretty impressive. If you are there and want some room snacks, there is a nice grocery store in the basement of the Lotte Center next door.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Lotte Hotel Hanoi, Owner at Lotte Hotel Hanoi
Responded 3 weeks ago
Thank you so much for your recommendation!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tom L wrote a review Mar 2024
5 contributions1 helpful vote
Great staff amazing views and having a mall at the bottom of hotel makes everything you need within walking distance. We stayed 2 nights never left property until we returned to airport for next leg of our adventure throughout vietnam. If you have never been to nha trang you are missing out
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: Spend money if you want luxury experience..I spend 50 % less than Canada's hotels and food and...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Lotte Hotel Hanoi, Owner at Lotte Hotel Hanoi
Responded 4 weeks ago
Thank you so much for your recommendation! We hope you to a wonderful vacation in your further journey throughout Vietnam. Best regards, LOTTE HOTEL HANOI Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Leo R wrote a review Feb 2024
3 contributions3 helpful votes
We stayed in Club Junior Suite Room - panoramic view, 56th floor, on a clear day the view is amazing, the Suite standard is high, the Club level inclusions are higher than advertised on their website, afternoon tea starts at 11.30am until 5.00pm, and offers, Vietnamese rolls, pastries and cakes, and a wide selection of savoury and sweet nibbles, soft drinks and beer is also available during this time. From 6.00pm - 9.00pm cocktails, wine, sparkling, and spirits are available, and buffet is served, wide selection of hot and cold Vietnamese savoury dishes, amazing cakes and pastries, you need to purchase the drinks inclusions, however well worth the extra cost. The customer service we experienced from the Club Team, was exceptional, and a credit to Hotel.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote1 Repost
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Response from Lotte Hotel Hanoi, Owner at Lotte Hotel Hanoi
Responded 1 Mar 2024
Dear Leo R, Thank you so much for your fantastic review of the Lotte Hotel Hanoi! We're thrilled you enjoyed our Club Junior Suite and all the inclusions of our Club Level. We strive to exceed expectations and provide exceptional customer service, so it means a lot to hear the Club Team made your stay so special. We'll be sure to share your kind words with them! Best regards, LOTTE HOTEL HANOI Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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HuyHenry wrote a review Feb 2024
Ottawa, Canada19 contributions18 helpful votes
I stayed here at the Club level recently in Feb and it was great. The hotel was clean. Bed was comfortable but most of all, it was the ladies at the 59th floor, namely Mai and Nga. They made my stay more personable. They did their own quick research and gave me excellent recommendations for restaurants and places to visit given that it was my first time there. Frankly, the level service wouldn’t be worth it without their service or the customer service of this hotel. Thanks.
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Date of stay: February 2024Trip type: Travelled solo
Room Tip: It’s not close to the busy tourist area so it may be inconvenient to those who wish to visit Hoàn...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Lotte Hotel Hanoi, Owner at Lotte Hotel Hanoi
Responded 1 Mar 2024
Dear HuyHenry, Thank you for taking the time to share your positive experience at our hotel, particularly your appreciation for our Club Level. We're delighted to hear your stay was exceptional, and especially impressed by Ms. Mai and Ms. Nga's attentiveness and service. It's truly rewarding to know they went above and beyond to make your stay enjoyable by recommending restaurants and places to visit, especially considering it was your first time in Hanoi. We value their dedication to creating memorable experiences for our guests. We will definitely share your kind words with them, and we appreciate you highlighting their contribution to your stay. Thank you again for choosing LOTTE HOTEL HANOI . We look forward to welcoming you back soon. Sincerely, LOTTE HOTEL HANOI ManagementTeam
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kevin Chang wrote a review Feb 2024
Taiwan1 contribution1 helpful vote
+1
Staying at Lotte Hotel for 16 days during my business trip was a fantastic experience. It wasn't the fancy facilities or the view that made the trip great, but rather the people I met. I want to give a shout out to two different teams. First, I want to thank the Reception team on the 59th floor! Ms. Hoa, Linh, Nga, Mai, Thai, Quan, and Oanh always went above and beyond to make me feel welcome when I go to work or back to hotel. They provided professional service with a smile, always willing to help with any issues I faced. Their genuine warmth and care created a true sense of belonging, which is the best feeling a guest can have. (Thanks for the cute "Of course" from Hoa~!) Secondly, I would like to express my sincere gratitude to the Grill 63 team. They consistently deliver exceptional food of the highest quality. While all the members provide remarkable service, I want to extend my special thanks to my friend Ngoc~! Ngoc's exceptional service and warm personality significantly contributed to my sense of belonging during my business stay at Lotte Hotel. He exemplifies how genuine care for guests manifests in memorable experiences. His dedication serves as a testament to the positive impact it can have on customer satisfaction. I really glad that I can met Ngoc in Lotte Hotel. : ) It was a great trip at Lotte Hotel and I will definitely come back next time.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Lotte Hotel Hanoi, Owner at Lotte Hotel Hanoi
Responded 15 Feb 2024
Dear weijhanyo, Thank you for choosing Lotte Hotel Hanoi and sharing your wonderful 16-day business trip experience with us. We deeply appreciate your kind words for our Reception team on the 59th floor and the exceptional service provided by Ngoc and the Grill 63 team. We're thrilled to have had the opportunity to serve you and look forward to welcoming you back for another memorable stay. Warm regards, Lotte Hotel Hanoi Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kamaina2014 wrote a review Jan 2024
Burlingame, California66 contributions11 helpful votes
Luxury hotel situated in a convenient location near Korea Town in Vietnam. Modern and comfortable with a grocery and bakery underground. Red River restaurant at the hotel served authentic Chinese food with great service. Also a Michelin rated dimsum restaurant across Red River.
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Date of stay: January 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Lotte Hotel Hanoi, Owner at Lotte Hotel Hanoi
Responded 15 Feb 2024
Dear Kamaina2014, Thank you for your kind review. It's wonderful to know that you enjoyed the modern and comfortable amenities, as well as the convenience of having a grocery and bakery underground. We're thrilled that you had a great dining experience at Red River restaurant, and we appreciate your mention of the Michelin-rated dim sum restaurant nearby. We hope to welcome you back for another enjoyable stay. Best regards, Lotte Hotel Hanoi Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
AU$182 - AU$271 (Based on Average Rates for a Standard Room)
LOCATION
VietnamHanoi
NUMBER OF ROOMS
318
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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LOTTE HOTEL HANOI (AU$184): 2024 Prices & Reviews (Vietnam) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Lotte Hotel Hanoi
Which popular attractions are close to Lotte Hotel Hanoi?
Nearby attractions include Lotte Observation Deck (0.02 km), Lotte Department Store (0.05 km), and Hanoi Zoological Gardens (0.5 km).
What are some of the property amenities at Lotte Hotel Hanoi?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at Lotte Hotel Hanoi?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Lotte Hotel Hanoi?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Lotte Hotel Hanoi?
Yes, parking is available to guests.
What are some restaurants close to Lotte Hotel Hanoi?
Conveniently located restaurants include Grill63, Top of Hanoi, and The Lounge Sky.
Are there opportunities to exercise at Lotte Hotel Hanoi?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Lotte Hotel Hanoi have airport transportation?
Yes, Lotte Hotel Hanoi offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Lotte Hotel Hanoi?
Yes, dry cleaning and laundry service are offered to guests.
Does Lotte Hotel Hanoi offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Lotte Hotel Hanoi?
The staff speaks multiple languages, including Japanese, Vietnamese, and Korean.