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Lotte Hotel Hanoi

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No. 54 Lieu Giai Street Cong Vi Ward, Ba Dinh District, Hanoi 100000 Vietnam
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (1652)
360
Panoramas (14)
Room & Suite (499)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 19/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 19/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#18 of 1,287 hotels in Hanoi
Location
Cleanliness
Service
Value
2021 Travellers' Choice Best of the Best
Located between the Old Town and the New Business District, Lotte Hotel Hanoi connects and combines the rich history and the promising future of Hanoi. Situated on the upper part of the magnificent 65-floor building, Lotte Hotel Hanoi proudly represents new standard of international 5-star hotels. In each of the 318 luxurious rooms, you can enjoy the latest-generation facilities and amenities. • 235 Standard rooms and 83 suites with glamorous panoramic view of Hanoi • Vietnamese touch in the interiors designed by HBA and Wilson Associates Our venues are the sophisticated tastes for your elegant souls. Stimulating your palate at our upscale and trendy restaurants and bars while letting the splendid view of downtown Hanoi take your breath away. • Tim Ho Wan - first Michelin starred Dimsum house in Vietnam • Grill 63 - contemporary cuisines, modern steak, and premium wine served by veteran chefs • Pharaoh`s Bar & Upper - the trendy and sassy atmosphere of Hanoi Refresh your mind, rejuvenate your body, and fuel up your energy at the Fitness Center and Evian Spa of Lotte Hotel Hanoi. • The 1,680m2 Fitness Center offers outdoor swimming pool, basketball court, kids play center, and 24-hour gym service. • In Evian Spa, you can immerse yourself into the utter relaxation while enjoying our skillful treatment and unique facilities.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Children Activities (Kid / Family Friendly)
Airport transportation
Wifi
Adult pool
Indoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Rooftop bar
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Butler service
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Additional bathroom
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
VIP room facilities
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
River View
Modern
Languages Spoken
Japanese, Korean, Vietnamese
2135Reviews43Q+A100Room tips
Traveller rating
  • 1,937
  • 161
  • 19
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  • 7
Time of year
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Popular mentions
Lee Grint wrote a review Nov 2021
Newcastle upon Tyne, United Kingdom282 contributions49 helpful votes
+1
This hotel really surprised me, it's amazing. The facilities and room is very modern, I had fantastic city views from my room. Everything is well organised and so modern. The fitness centre is amazing for a hotel, it offers a great range of weights & cardio equipment. The indoor pool is luxury and offers amazing city views. Great sauna and jacuzzi facilities available at the hotel too. Although I didn't get chance to try the breakfast or food, I definitely will be in the future on my next stay. Fantastic hotel and service all round.
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Date of stay: June 2021Trip type: Travelled with friends
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Response from Hanoi Lotte Hotel, Chủ sở hữu at Lotte Hotel Hanoi
Responded 20 Nov 2021
Dear leegrintx, Thank you for choosing Lotte Hotel Hanoi and for your wonderful review. Our hotel aims to provide a truly outstanding experience, and we are happy that you have enjoyed your stay. Customer satisfaction is really important for us and your positive feedback will help us with our continuing effort to improve the service quality. Once again, our most sincere thanks for your comments. We look forward to welcoming you back to Lotte Hotel Hanoi very soon. With kind regards, Hee Seung Shim General Manager Lotte Hotel Hanoi
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Blou17 wrote a review Oct 2021
Kuala Lumpur, Malaysia20 contributions13 helpful votes
+1
We stayed in one of the suites with club lounge access and WOW! what a fantastic room, with super facilities and an amazing view. What was very good was that we had enough beds - usually with two children we have to send a long time talking to reception about the beds - here there were enough beds for all of us. The club lounge was excellent with really delicious and plentiful food and drink. The swimming pools (indoor and outdoor) were excellent, and the two jacuzzis were as well. We spent most of our time swimming or eating! The breakfast buffet was very extensive - there was nothing you couldn't have. The Pharaoh bar with the live singers was great too. Nothing was too much trouble for the staff - they were all so friendly and helpful. We will be back!
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Date of stay: October 2021
Value
Cleanliness
Service
Room Tip: Floor 51 had amazing views. I think there are fantastic views over the whole place though.
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Response from Lotte Hotel Hanoi, Owner at Lotte Hotel Hanoi
Responded 26 Oct 2021
Dear Blou17, Thank you for choosing Lotte Hotel Hanoi and for your wonderful review. Our hotel aims to provide a truly outstanding experience, and we are happy that you have enjoyed your stay. Customer satisfaction is really important for us and your positive feedback will help us with our continuing effort to improve the service quality. Once again, our most sincere thanks for your comments. We look forward to welcoming you back to Lotte Hotel Hanoi very soon. With kind regards, Hee Seung Shim General Manager Lotte Hotel Hanoi
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DR DUONG wrote a review Oct 2021
1 contribution
My family have a short stay in Lotte, and it was so nice. We can swim in both outdoor and indoor pool. My children like it so much. Breakfast delicious, may be one of the best 5stars hotel. I really impressed about Lotte’s staffs, lead by Mr Dennis Bui. Room services, reception staffs also well trained and very friendly, extremely helpful. I will comeback again when I got chance.
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Date of stay: October 2021
Rooms
Location
Service
Room Tip: View Westlake
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Response from Lotte Hotel Hanoi, Owner at Lotte Hotel Hanoi
Responded 18 Oct 2021
Dear DR DUONG Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring, and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with Mr. Dennis Bui and the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards, Hee Seung Shim General Manager Lotte Hotel Hanoi
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Leanne D wrote a review July 2021
Hanoi, Vietnam68 contributions63 helpful votes
We had a staycation at the Lotte hotel which is the second time we have chosen the Lotte for this above all other hotels in Hanoi. We really like the variety of activities you can enjoy under one roof. The service was amazing from the minute we walked into the front door of the building. We enjoyed the club room service and a wonderful afternoon tea, well balanced with sweet and savory. We tried out the gym and swimming pool. Then went to the club lounge which included evening drinks and food. The portions were very generous and it meant we didn’t need to find dinner in the evening. I definitely recommend the Lotte Hotel Hanoi for a stay in Hanoi.
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Date of stay: June 2021Trip type: Travelled as a couple
Room Tip: Recommend including club lounge service in your booking.
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Response from Lotte Hotel Hanoi, Owner at Lotte Hotel Hanoi
Responded 7 July 2021
Dear Leanne D, Thank you for choosing Lotte Hotel Hanoi and for giving our team such priceless words. Our hotel aims to provide a truly outstanding experience, and we are happy that you have enjoyed your stay. Customer satisfaction is really important for us and your positive feedback will help us with our continuing effort to improve the service quality. Once again, our most sincere thanks for your comments. We look forward to welcoming you back to Lotte Hotel Hanoi very soon. With kind regards, Hee Seung Shim General Manager Lotte Hotel Hanoi
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Tracy Lee wrote a review May 2021
Hanoi, Vietnam189 contributions138 helpful votes
+1
I booked a surprise stay for my husbands 30th birthday, I booked us a club junior king room and it was just incredible from start to finish. The check in was super fast and easy, they were also very happy for us to check in at 10.30am which was so nice of them. Our room was absolutely gorgeous, views for days and we were lucky to have a non polluted day too. Everything about the room is just perfect, the details are so great. The staff came in while we went for dinner and added extra waters and replaced all the toiletries which was great. They left us a birthday cake and card for my husband too. The hotel overall is just a first class experience. Both the pools were gorgeous and clean. The spa facilities on the 7th floor were absolutely amazing and again everything was just spotless. The kindest staff who all knew our names throughout the stay was a super nice touch, especially from Mr Dennis Bui who was just great throughout the whole trip. All the things included in the club room such as the afternoon tea and the drinks and food in the evening were all of such a high standard. We will definitely come back for another staycation here as we left feeling full of delicious food and super relaxed. Thanks Lotte!
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Date of stay: May 2021Trip type: Travelled as a couple
1 Helpful vote
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Response from Lotte Hotel Hanoi, Owner at Lotte Hotel Hanoi
Responded 13 May 2021
Dear Tracy Lee Thank you for choosing Lotte Hotel Hanoi and for your wonderful review. Our hotel aims to provide a truly outstanding experience, and we are happy that you have enjoyed your stay. Customer satisfaction is really important for us and your positive feedback will help us with our continuing effort to improve the service quality. Once again, our most sincere thanks for your comments. We look forward to welcoming you back to Lotte Hotel Hanoi very soon. With kind regards, Hee Seung Shim General Manager Lotte Hotel Hanoi
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PRICE RANGE
USD 91 - USD 187 (Based on Average Rates for a Standard Room)
LOCATION
VietnamHanoi
NUMBER OF ROOMS
318
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Frequently Asked Questions about Lotte Hotel Hanoi
Which popular attractions are close to Lotte Hotel Hanoi?
Nearby attractions include Lotte Observation Deck (0.02 km), Lotte Department Store (0.05 km), and Thien Moc Huong Ha Noi - Agarwood Jewelry (0.4 km).
What are some of the property amenities at Lotte Hotel Hanoi?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at Lotte Hotel Hanoi?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Lotte Hotel Hanoi?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Lotte Hotel Hanoi?
Yes, parking is available to guests.
What are some restaurants close to Lotte Hotel Hanoi?
Conveniently located restaurants include Grill 63, Top of Hanoi, and Tim Ho Wan.
Are there opportunities to exercise at Lotte Hotel Hanoi?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Lotte Hotel Hanoi have airport transportation?
Yes, Lotte Hotel Hanoi offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Lotte Hotel Hanoi?
Yes, dry cleaning and laundry service are offered to guests.
Does Lotte Hotel Hanoi offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Lotte Hotel Hanoi?
The staff speaks multiple languages, including Japanese, Vietnamese, and Korean.