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Super Hotel Candle

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Traveller (202)
Room & Suite (47)
Videos (2)

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About

#254 of 890 hotels in Hanoi
Location
Cleanliness
Service
Value
We offer luxury, elegant, and comfortable hotel rooms. Flat-screen TVs, personal safes, mini-bars, specially in apartment rooms, we offer modernly equipped kitchens including microwaves, fridges... There are Japanese-style bathhouses, thermal pools, pampering spa with intelligent beauty method and massage, Free Modern fitness center with professional fitness trainers on 3th floor.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Airport transportation
Business Centre with Internet Access
Conference facilities
Wifi
Hot bath
Indoor pool
Fitness / spa changing rooms
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary welcome drink
Snack bar
Wine / champagne
Banquet room
Meeting rooms
Spa
Foot massage
Full body massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Mosquito net
Newspaper
Non-smoking hotel
Shops
Sun umbrellas
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Washing machine
Ironing service
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Room features
Air conditioning
Desk
Dining area
Housekeeping
Microwave
Minibar
Flatscreen TV
Bath / shower
Room service
Safe
Seating area
Separate dining area
Separate living room
Telephone
Iron
Wake-up service / alarm clock
Refrigerator
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Modern
Languages Spoken
English, Chinese, Japanese, Korean and 1 more

Location

287-301 Doi Can Street, Hanoi 10000 Vietnam
Name/address in local language
Super Hotel Candle
160Reviews1Q+A14Room tips

Reviews
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Trang P wrote a review 15 Apr
1 contribution
This hotel feels really nice and clean, perfect for travelers looking for a cozy spot to rest. But what makes it special is the amazing staff, especially Ms. Diep at Café Lough. She's super friendly and makes you feel really welcome. Ms. Diep pays attention to every little detail to make sure your stay is awesome. Whether she's suggesting tasty food or giving you a warm smile, she goes out of her way to make guests happy. I highly recommend.
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Date of stay: April 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Toan Le, Revenue Management at Super Hotel Candle
Responded 5 days ago
Dear Valued Guest, Thank you very much for your recommendations here on TripAdvisor. We are flattered to read know that you had an overall great experience and you enjoyed our delicious food. Your compliment on our service is highly appreciated. We will share your wonderful words to Ms. Diep and all the team. It is our commitment to provide excellent service to all of our guests and it is such a great thought that you have experience this. Rest assured that we will continue to provide the service that delights our guests. We look forward to another opportunity to host you at our SUPER HOTEL Candle, and once again, thank you for your nice comments!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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sjw25 wrote a review Jan 2024
Brisbane27 contributions11 helpful votes
Hotel's Favourite
Lovely hotel out of the tourist zone. Pros Away from the chaos of tourist zones Great breakfast Fabulous housekeeping - they arranged our snacks😃 Fantastic staff Short walk to Lotte centre Authentic busy road with amenities at doorstep Easy hotel for for drop off and pick up Easy to catch Grabs to and from Bus goes along street Superb view Cons Very busy street , not easy to walk along Distance from tourist centre As a family we had a huge 2 bedroom apartment , so good to be able to come back to after all of the busyness . Would stay again
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Date of stay: January 2024Trip type: Travelled with family
Room Tip: Use Grabs to get around if the traffic is daunting
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Toan Le, Revenue Management at Super Hotel Candle
Responded 17 Jan 2024
Dear Valued Guest, Thank you for sharing your recent experience with us! I was absolutely thrilled to learn that, above all, our team was able to go above and beyond in ensuring your stay with us was well-looked after. I will be sharing your kind comments with them and which I am sure will be greatly appreciated. In the interim, I do very much hope your travels have you well and we look forward to having the privilege to welcome you in the near future, should the opportunity allow.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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LL F wrote a review Mar 2024
2 contributions1 helpful vote
Spacious and clean room. Swimming pool with warm water is a plus. Helpful and friendly staff. Location: convenient with a lot of street food shops and stalls just nearby. Short driving distance to popular places such as Lotte mall west lake, Hanoi opera house, etc. The Spa located 3rd floor is nice too with very affordable price. All in all, we like this hotel and highly recommended especially for family visitors.
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Date of stay: March 2024Trip type: Travelled with family
Room Tip: A good variety of food in menu for daily lunch and dinner; and the environment of hotel...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Toan Le, Revenue Management at Super Hotel Candle
Responded 4 weeks ago
Dear Valued Guest, Thank you for sharing your experience with us. I was pleased to learn that you enjoyed your recent visit. I will be sure to pass along your nice comments to our team whom I am sure will greatly appreciate it, this is absolutely an inspiring reward to every single team member at our hotel. Once again, much appreciate your nice remarks and do look forward to having the privilege to welcome you in the not so distant future, should the opportunity permit.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Richard W wrote a review Mar 2024
1 contribution
This hotel is not the latest and the room equipment is slightly outdated. But the overall room is clean, the waiters are enthusiastic, and the front desk and lobby managers can communicate in English without any problem. The hotel offers a relatively rich breakfast, especially the local Vietnamese signature Pho which is really good. The hotel is conveniently located with many small supermarkets and restaurants nearby, offering a wide range of options. The only downside is that compared to Q3 2023, hotels seem to be increasingly difficult to book recently
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Toan Le, Revenue Management at Super Hotel Candle
Responded 13 Mar 2024
Dear Valued Guest, Thank you for sharing your recent experience with us! I was absolutely thrilled to learn that, above all, our team was able to go above and beyond in ensuring your stay with us was well-looked after. I will be sharing your kind comments with them and which I am sure will be greatly appreciated. In the interim, I do very much hope your travels have you well and we look forward to having the privilege to welcome you in the near future, should the opportunity allow.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sue F wrote a review Feb 2024
20 contributions5 helpful votes
Hotel is value for money has a great restaurant a great restaurant with the breakfast buffet and very good service. The food is fantastic the prices are very good the rooms are clean and service very well. Most of the staff speak English but you may need a translator occasionally on your phone.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Toan Le, Revenue Management at Super Hotel Candle
Responded 14 Feb 2024
Dear Valued Guest, Thank you very much for your nice comments and particularly for your kind feedback concerning our team's dedicated efforts. I will be sure to pass along your comments to them which I am sure will be most appreciated. From all of us at SUPER HOTEL Candle, thank you once again for sharing your experience with us and do trust your travels have you well and look forward to having the privilege to welcome you back in the near future, should the opportunity allow.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Padmanabhan wrote a review Nov 2023
Chennai (Madras), India138 contributions82 helpful votes
We stayed in this hotel last month, for 4 days, on a business trip. Neat place, great lobby on each floor and good amenities. Helpful staff. Clean rooms and good service One thing that was really odd was they don't give water more than 2 small bottles per day. More than that, one has to pay. Now, this is really curious because I have stayed in many other hotels in Vietnam, and nowhere any hotel was so stingy when it came to providing water. In India, no one thinks twice before giving water, and even in Middle East, I have stayed in hotels that never refused water bottle refills when asked.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Toan Le, Revenue Management at Super Hotel Candle
Responded 22 Nov 2023
Dear Mr. PaddyPix, Thank you for sharing your stay experience at our hotel. We always strive to provide the best service to our guests, and we sincerely apologize for any shortcomings during your stay. On behalf of SUPER HOTEL Candle, we take this feedback seriously and will conduct a thorough review with the relevant departments to prevent similar occurrences and enhance the overall guest experience at our hotel. We hope to have the opportunity to welcome you back to our hotel in the future, where you can experience the improvements in our services.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Hanh N wrote a review May 2023
1 contribution
The avocado coffee drink at the Super Candle Hotel was amazing. This is my first time trying this, it's really delicious. Thanks Ms. Diep recommended it to me. If I have a chance to come back here, I will definitely order this drink again. Thanks a lot
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Date of stay: May 2023
Value
Location
Service
Trip type: Travelled solo
Room Tip: Good option for city hotel choice
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Toan Le, Revenue Management at Super Hotel Candle
Responded 21 May 2023
Dear Valued Guest, Thank you very much for your recommendations here on TripAdvisor. We are flattered to read know that you had an overall great experience and you enjoyed our delicious food. Your compliment on our service is highly appreciated. We will share your wonderful words to Ms.Diep and all the team. It is our commitment to provide excellent service to all of our guests and it is such a great thought that you have experience this. Rest assured that we will continue to provide the service that delights our guests. We look forward to another opportunity to host you at our SUPER HOTEL Candle, and once again, thank you for your nice comments!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Quentin Q wrote a review May 2023
2 contributions
+1
I stayed at Super Hotel Candle ln early May 2023. I found the hotel to be beautiful. The room was clean and really spacious. Great location, great pool, and beautiful breakfast. The highlight of my stay was the friendly and helpful staff. In particular, a food and beverage worker named Hà. She gave me great advice on things to do and places to visit in Hanoi. She was always ready with a friendly smile and chat. Thank you Super Hotel Candle. I will stay there again .
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Date of stay: May 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Toan Le, Revenue Management at Super Hotel Candle
Responded 21 May 2023
Dear Valued guest, Thank you for taking the time to share your feedback on your recent stay at Super Hotel Candle ln. We are thrilled to hear that you had a wonderful experience with us and that our hotel exceeded your expectations. It brings us immense joy to know that you found our hotel beautiful and that you enjoyed the cleanliness and spaciousness of your room. We take great pride in maintaining a high standard of cleanliness and comfort for our guests, and it is rewarding to hear that our efforts have been appreciated. We are particularly delighted by your kind words about our breakfast. We strive to provide a wide variety of delicious and fresh options to cater to different tastes and dietary preferences, and we are pleased to know that you found it beautiful. Your appreciation encourages us to continue delivering memorable culinary experiences for our guests. Most importantly, we are thrilled to hear about the exceptional service you received from our staff, especially from Hà, our food and beverage worker. We pride ourselves on delivering warm and personalized service to each guest, and Hà will be thrilled to know that she made a positive impact on your stay. We will make sure to recognize her for her outstanding hospitality and dedication to making your experience memorable. Once again, thank you for choosing Super Hotel Candle and for your kind words. We are honored that you would choose to stay with us again in the future, and we look forward to welcoming you back for another delightful stay. SUPER HOTEL Candle.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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H M wrote a review May 2023
2 contributions
The hotel service was of course good. The avocado coffee made by DIEP-san in the coffee lounge is very delicious. By all means, when staying at Candle Hotel, please order at the lounge on the first floor. Fresh, mellow, delicious avocado and Vietnamese coffee are the perfect combination. (Hanoi is also hot, so it might be better if vanilla ice cream is on it)
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Date of stay: May 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Toan Le, Revenue Management at Super Hotel Candle
Responded 19 May 2023
Dear Sir/Madam, Thank you very much for your recommendations here on TripAdvisor! We are flattered to read know that you had an overall great experience and you enjoyed our delicious food. Your compliment on our service is highly appreciated. We will share your wonderful words to Ms.Diep and all the team. It is our commitment to provide excellent service to all of our guests and it is such a great thought that you have experience this. Rest assured that we will continue to provide the service that delights our guests. We look forward to another opportunity to host you at our SUPER HOTEL Candle, and once again, thank you for your nice comments!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Nguyen H wrote a review May 2023
1 contribution
Nice hotel, staff are very friendly. Had good experience with family here. Breakfast and coffee are well presented and nice at reasonable price. Catering staff (Ms. Diep and Ha) are really friendly and supportive
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Date of stay: May 2023
Value
Location
Service
Room Tip: Has parking lot
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Toan Le, Sales at Super Hotel Candle
Responded 8 May 2023
Dear Sir/Madam, Thank you very much for your recommendations here on TripAdvisor. We are flattered to read know that you had an overall great experience and you enjoyed our delicious food. Your compliment on our service is highly appreciated. We will share your wonderful words to Ms.Diep and Ha and all the team. It is our commitment to provide excellent service to all of our guests and it is such a great thought that you have experience this. Rest assured that we will continue to provide the service that delights our guests. We look forward to another opportunity to host you at our SUPER HOTEL Candle, and once again, thank you for your nice review!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
AU$69 - AU$95 (Based on Average Rates for a Standard Room)
LOCATION
VietnamHanoi
NUMBER OF ROOMS
140
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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SUPER HOTEL CANDLE (AU$69): 2024 Prices & Reviews (Hanoi, Vietnam) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Super Hotel Candle
Which popular attractions are close to Super Hotel Candle?
Nearby attractions include Bức tường Hạnh phúc 0km (0.1 km).
What are some of the property amenities at Super Hotel Candle?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Super Hotel Candle?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Super Hotel Candle?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Super Hotel Candle?
Yes, free parking is available to guests.
What are some restaurants close to Super Hotel Candle?
Conveniently located restaurants include Daikon Foods - Restaurant & Café, Sushi House Yuraku, and Hatoyama.
Are there opportunities to exercise at Super Hotel Candle?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Super Hotel Candle have airport transportation?
Yes, Super Hotel Candle offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Super Hotel Candle?
Yes, dry cleaning and laundry service are offered to guests.
Does Super Hotel Candle offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Super Hotel Candle?
The staff speaks multiple languages, including English, Chinese, Japanese, Vietnamese, and Korean.