The staff at the hotel are absolutely amazing. They helped us a lot, both with tour booking and train/bus tickets. Breakfast is good, room is nice, always welcome drinks, direct contact with staff on WhatsApp. Even though we are not in Hanoi anymore, I feel...More

My stay at Serene definitely exceeded my expectations. From beginning to end, the staff @ Serene was extremely hospitable and welcoming (thanks Lily!). They let me store my luggage there during travel days (I went to Sapa and Ha Long Bay) when I wasn't even...More

I have stayed in many hotels before and Serene has the most attentive staff encountered! They gave 110% best service during our stay, taking care of every aspects including travel guides, always asking how is our day, chatting and sharing tips, accommodating for our requests,...More

Amazing staff, so friendly! The rooms are a good size and are super clean. Breakfast is good, specially the pho (noodle soup). Location is ok, a bit of a quiet street. It’s safe during the night, plus you can leave the window open for some...More

Great hotel, great staff and LILY the best of all!! It's a good hotel,confortable beds,good bathroom, correct breakfast,but the staff make the difference, more over Lily, she is the best,she helped us in everything we need,suggested restaurants,things to see, etc. She made our days in...More