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All reviewsms jennyold quarterhalong baybat sugreat hotelwonderful stayphocity mapwalking distancethe hotel staffamazing staffdays nightsrecommend this hotelfoot massagebreakfast staffamazing customer servicewill stay there again
My husband and I really can't recommend this Hotel enough. From the moment we booked our reservation, the personal touches began with an email thanking us and offering to pick us up at the airport as well as helping to answer any questions about our...More
This is top notch service!! Danny, Jenny and Zoe were beyond amazing. They make you feel like family. We stayed at another hotel as well while in Hanoi, and, while it was good, Serene completely blew them out of the water with service. The hotel...More
From the booking to the check out, the experience with the Serene Boutique Hotel was very good, professional and in some case beyond my expectations. I deeply thank all the staff for their kindness and effectiveness.
Located in the old part of the city, you...More
My partner and I stayed at the Serene Boutique Hotel and Spa just a couple of days ago and our experience was incredible. For first timers into a new country it can be very daunting but the staff at reception were absolutely incredible and made...More
Our night train from Sapa to Hanoi was considered long when we couldn't sleep due to the violent rocking, the jerking and at some point, we thought our cabin had gone off track. We were thankful when we arrived safely and on time at the...More
Response from patrickjvella | Reviewed this property |
I found the hotel to be very quiet considering its location,i stayed on the 4th floor and the noise was basically non existent,this is a really wonderful hotel,and you will be so happy if you stay here.