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Serene Boutique Hotel & Spa

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Traveller (141)
Room & Suite (41)
Dining (12)
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Overview
  • Excellent97%
  • Very good2%
  • Average1%
  • Poor0%
  • Terrible0%
Travellers talk about
“ms jenny”(4 reviews)
“old quarter”(80 reviews)
“halong bay”(29 reviews)
Hotel website
Name/address in local language
AMENITIES
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Rooms
Airport Transportation
Room Service
Suites
4 Star Hotel
All hotel details
Offers from Serene Boutique Hotel & Spa
Special Offer:Package Deal
Offers from Serene Boutique Hotel & Spa
Special Offer:Package Deal
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Reviews (426)
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308 results
Traveller rating
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297
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Show reviews that mention
All reviewsms jennyold quarterhalong baybat sugreat hotelwonderful stayphocity mapwalking distancethe hotel staffamazing staffdays nightsrecommend this hotelfoot massagebreakfast staffamazing customer servicewill stay there again
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1 - 5 of 308 reviews
Reviewed yesterday via mobile

My husband and I really can't recommend this Hotel enough. From the moment we booked our reservation, the personal touches began with an email thanking us and offering to pick us up at the airport as well as helping to answer any questions about our...More

Thank Deirdre J
Reviewed 4 days ago

This is top notch service!! Danny, Jenny and Zoe were beyond amazing. They make you feel like family. We stayed at another hotel as well while in Hanoi, and, while it was good, Serene completely blew them out of the water with service. The hotel...More

Thank krysten_gibson
Reviewed 5 days ago

From the booking to the check out, the experience with the Serene Boutique Hotel was very good, professional and in some case beyond my expectations. I deeply thank all the staff for their kindness and effectiveness. Located in the old part of the city, you...More

Thank Thierry B
Reviewed 1 week ago via mobile

My partner and I stayed at the Serene Boutique Hotel and Spa just a couple of days ago and our experience was incredible. For first timers into a new country it can be very daunting but the staff at reception were absolutely incredible and made...More

Thank Alex H
Reviewed 2 weeks ago

Our night train from Sapa to Hanoi was considered long when we couldn't sleep due to the violent rocking, the jerking and at some point, we thought our cabin had gone off track. We were thankful when we arrived safely and on time at the...More

Thank AmeliaYChan
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Most Booked Properties in Hanoi, Vietnam
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Room Service
Breakfast included
Hotel Amenities
Shuttle Bus Service
Room Service
Airport Transportation
Breakfast included
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Details
Price range
USD 51 - USD 91 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Luxury Hotel in Hanoi
#7 Spa Hotel in Hanoi
#64 Romantic Hotel in Hanoi
Room types
Suites, Non-Smoking Rooms
Details
Price range
USD 51 - USD 91 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Luxury Hotel in Hanoi
#7 Spa Hotel in Hanoi
#64 Romantic Hotel in Hanoi
Room types
Suites, Non-Smoking Rooms
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Traveller (141)
Room & Suite (41)
Dining (12)
Questions & Answers
Ask a question
Amy L
14 April 2018|
AnswerShow all 3 answers
Response from capertine | Reviewed this property |
The restaurant is on the top 8 floor. The lowest floor is 1 floor. There are stairs from 1-8 and a lift from 1-7 floor
1
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Google Translation
Georgia S
4 February 2018|
AnswerShow all 3 answers
Response from Deborah H | Reviewed this property |
Yes it has.
1
Vote
klmDallas
26 December 2017|
AnswerShow all 4 answers
Response from patrickjvella | Reviewed this property |
I found the hotel to be very quiet considering its location,i stayed on the 4th floor and the noise was basically non existent,this is a really wonderful hotel,and you will be so happy if you stay here.
1
Vote
Room Tips
"we had small room,didn't really need anything else,spent most of time out.But there are also bigger rooms..."
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"7 floor is with a good view of city!"
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"Suite rooms on 7th floor has great views"
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"Couldn't click on ratings for some reason but they are all five."
Read review
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