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Pullman Hanoi

Expedia.comUSD 117*
View Deal
#98 of 580 Hotels in Hanoi
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 138*
USD 117*
USD 138*
USD 117*
USD 138*
USD 117*
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Pullman Hanoi
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610 Reviews from our TripAdvisor Community

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Showing 445: English reviews
Ho Chi Minh City
Reviewed 14 December 2015

So our 3 night/ 4 day stay in pullman Hanoi has been one of the worst experiences for quite a while, or better said, a series of bad experiences: We arrived on a Thursday around 9.20 pm, and we had 2 reservations the first one,which my wife's company was paying for, and the second which we were paying for as...

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Helpful?
2Thank alfredoy2k
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear Mr Alfredoy2k, We would like to thank you for being loyal to the brand and taking the time to inform us of the difficulties you have encountered during the recent stay with us. It is with much regret to read about the inconvenience caused to you throughout the stay and on behalf of the management, kindly accept our sincere...

New Zealand
Reviewed 13 December 2015

We stayed here for three nights. The room was large (it was in the corner and was larger than that of friends) and quite well equipped. Service and staff were very good including in the restaurant where we had dinner one night and breakfast each morning. Breakfast tended to be a bit crowded and some of the buffet food ran...

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Helpful?
2Thank blenheim72
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear Blenheim72, We would like to thank you for choosing Pullman Hanoi as the accommodation during your recent visit to Hanoi and taking the time to review your stay with us. We are pleased to read that you enjoyed the stay and appreciated the spacious guest room and the good services at our Lacheminee restaurant. Your positive comments will be...

Singapore, Singapore
Reviewed 11 December 2015

Stayed 3 nights here pros: fantastic staff Rooms was clean, spacious and everything you would expect from Accors. Location was very good, plenty of food and shops around. cons: no aircon in the room level walkways

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Helpful?
1Thank joel_low
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear Joel_Low, Thank you very much for taking the time to share your feedback on the recent experience at Pullman Hanoi. We are glad to learn that our service was up to your expectation and that you appreciated the location wise, the clean and spacious room and the hospitality from our associates. Concerning the air-conditioner in the corridors, we would...

Hanoi, Vietnam
Reviewed 10 December 2015

I stayed there in Executive floor during one year. Staff are very friendly and helpfull. . Excecutive lounge was great to enjoy food. Staff in are very kind. Ms Hien and Ms.Quynh in the lounge is very good service mine when i stay in PULLMAN.

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Helpful?
3Thank Junthima K
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear Junthima K, We would like to appreciate your loyalty and the time you spent to share your experience at Pullman Hanoi. It brought us the great pleasure to learn that you have been satisfied with our service and the hospitality and friendliness from our associates impressed you. We will surely cherish this compliments with the whole team, especially Ms...

Bayan Lepas, Malaysia
Reviewed 7 December 2015

My first visit to Pullman Hanoi and the service provided is great. I have no problem getting a taxi and the hotel receptionists are friendly and helpful. Look forward to stay in Pullman Hanoi again in near future.

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Helpful?
2Thank William H
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear Mr William H, We would like to express our sincere thank for choosing Pullman Hanoi as the accommodation during your recent visit to Hanoi and taking the time to review your experience on this website. We are delighted to know that you were impressed with the provided services and did appreciate the hospitality and helpfulness from our associates. We...

Sydney, Australia
Reviewed 22 November 2015

We recently stayed in a club room at the beginning of November for four nights. We found the staff to be great and the property to be excellent. The only downside was the location of the hotel being too far from the old quarter, and a lack of restaurants and or bars within easy walking distance nearby.

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Helpful?
1Thank baliliving
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear Baliliving, Thank you very much for your time to review your recent stay at Pullman Hanoi. We are glad to read that you had the enjoyable experience and appreciated the service provided in the Executive Lounge. Your praises of words will be cherished among the whole team, especially the associates in the Lounge who made your stay more memorable....

Reviewed 20 November 2015

We stayed there in Executive floor during one month. Staff are very friendly and helpfull. They are good looking and manners. Excecutive lounge was great to enjoy coffee or food. Staff in are very friendly and you feel at home. Our room was very good, enough space for 4 luggage.. I would like thankfull the housekeeper im the 10th floor....

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Helpful?
1Thank Dothy V
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear Dothy V, We are grateful for your choice to stay in Pullman Hanoi during the business trip in Hanoi and the time to share the feedback on this website. It definitely delighted us much to read that you felt being at home and were impressed by the services in the Executive Lounge and the housekeeping service in your room....

Kuala Lumpur, Malaysia
Reviewed 19 November 2015 via mobile

This is a city view hotel. Clean and the staff are polite. A really relax and leisure hotel. Good for holiday travellers. Need to improve the variety of food choices and make sure that it is always hot, especially with the porridge pot. Overall this is good hotel to stay.

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Helpful?
Thank wailw
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear Wailw, We would like to appreciate the time you spent on reviewing your recent experience at Pullman Hanoi. It brought us the great pleasure to learn that you had the relaxing stay and appreciated the hotel location wise and hotel services. We will share your positive comments with the team and our Housekeeping team will be delighted to receive...

Singapore, Singapore
Reviewed 14 November 2015 via mobile

Everything is excellent! Great service on greetings, check in, luggage handling to concierge. We felt extremely well taken care of. Nothing to comment except for the bath area, theres no curtain or enough cover which made the floor very wet. Other than that everything was made flawless. We love the short stay and will return as our first choice in...

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Helpful?
Thank Sawarto W
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear Sawarto W, We highly appreciate your time to review the recent experience in our hotel. It is our pleasure to know that you had an enjoyable stay and your holiday started smoothly from the beginning moments. We will share your positive comments with the whole team, especially the Front Office team who will be motivated much when they receive...

Buckingham, United Kingdom
Reviewed 13 November 2015

A comfortable hotel in a good position within walking distance of various major attractions. Rooms are a good size and well presented, although the room we had didn't have a very nice outlook with building work outside although the work didn't cause us any problems. A very nice dining room with a good selection of food for breakfast, although well...

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Helpful?
Thank Mary P
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear Mary P, Thank you very much for taking the time to review your recent experience at Pullman Hanoi. We are glad to note your satisfaction with your stay in our hotel. The hotel location wise with the proximity to the historical major attractions, the well-presented guestroom and on top of that it was the hospitality from our associates. Your...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Breakfast included
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Airport Transportation
Official Description (provided by the hotel)
Within close proximity to government, diplomatic and business offices and a 10 minute drive to the traditional charm of Old Hanoi the hotel’s location provides easy access to discover the city. The Pullman Hanoi offers guests a choice of 242 recently refurbished rooms with the Signature Pullman bedding in Deluxe and Executive rooms, an all day dining restaurant and bar. Comprehensive meeting facilities for up to 700 delegates, a 24hr Fit Lounge and complimentary WIFI. ... more   less 

Additional Information about Pullman Hanoi

Address: 40 Cat Linh Street, Hanoi 10000, Vietnam (Formerly Hanoi Horison Hotel)
Region: Vietnam > Hanoi
Price Range: $117 - $192 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Hanoi 5*
Number of rooms: 242
Reservation Options:
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Hotel Style:
#23 Business Hotel in Hanoi
#31 Luxury Hotel in Hanoi
#38 Spa Hotel in Hanoi
#61 Romantic Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Pullman Hanoi staff and other travellers.
8 questions
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See all questions (8)

Questions? Get answers from Pullman Hanoi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the front of the building face the parking lot and the pool.”
  • bathtub of executive suite bathroom
  • bedroom of the executive suite
  • Vanity area of executive suite bathroom
  • shower stall of executive suite bathroom
  • from the living room looking into the bedroom of the executive suite
  • Half bath in the living room of the Executive Suite
  • Living room of the Executive Suite
  • Free minibar and desk in the Executive Suite
D6QZpaule, 6 Mar 2017 | Read review
“If you are looking to stay out of the crowd then Pullman Hanoi is at its best location”
ajay24arti14, 5 Jan 2017 | Read review
“Top floor rooms”
936andreeab, 2 Jan 2017 | Read review
“great service, good breakfast, clean, highlands coffee at ground floor”
IjuS, 2 Jan 2017 | Read review
“Talk to the staff, they want to help you.”
RupertBear77, 30 Dec 2016 | Read review
5 of 5
Expedia.com
USD 117* /night
View Deal
Hotels.comUSD 117
Orbitz.comUSD 117
HotelQuicklyUSD 138
View all 9 deals
*Disclaimer
Prices are for 1 room, 2 adults
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