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Pullman Hanoi

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#93 of 574 Hotels in Hanoi
Certificate of Excellence
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1 room 2 adults 0 children
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Pullman Hanoi
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572 Reviews from our TripAdvisor Community

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Showing 419: English reviews
Barcelona, Spain
Reviewed 3 days ago NEW

We stayed for 1 night after our Turkish Airlines flight was cancelled.The hotel was provided by and paid for by Turkish airlines so no complaints about the price.We arrived at the hotel very late at night and the restaurant was closed so we ordered a room service meal which was very slow in coming.However, there was an excellent breakfast and...

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Helpful?
Thank santpedor
Reviewed 1 week ago via mobile

The rooms were ok, probably a decent 4 star. What I really liked was the service and all the little extras like free use of business centre, fast wifi, good buffet breakfast and room amenities that made the stay easy and no fuss! Good job Pullman Hanoi

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Helpful?
Thank Adeela A
hapham_hanu, General Manager at Pullman Hanoi, responded to this review

Dear Adeela A, We very much appreciate your comment regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. We feel very relieved when you are satisfy with our service, especially the free complimentary in the minibar. It is very nice to hear a good feedback on the buffet breakfast. We will surely share...

Bangkok, Thailand
Reviewed 1 week ago

I stayed at Pullman Hanoi on 30th December 2016 and then again from 1st January till 3rd January 2017, It was pleasant at Pullman Hanoi, its located out of the crowed area which makes comfortable for us, Miss. Diep at reception was very helpful and was always smiling, the staff at the restaurant was also very helpful, The room was...

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Helpful?
Thank ajay24arti14
hapham_hanu, General Manager at Pullman Hanoi, responded to this review

We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially to Ms. Diep. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

Bucharest, Romania
Reviewed 2 weeks ago

The hotel is nice overall, I would say it is a 4* hotel, definitely not a 5*. The staff is very friendly, they were always very helpful (especialy with helping us not getting scammed by taxi drivers). The rooms are nice, but seem to be a bit old. It is located quite close to the city center.

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Helpful?
Thank Andreea B
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear Andreea B, We very much appreciate your comment regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. As long as the guest are happy, so are we. Regarding the attitude of the staff, we will share your satisfaction to our Front Office Team. As for the location, we believe that you did...

Milano
Reviewed 2 weeks ago

The staff are so friendly and helpful! Really the best service ever! We bothered them for reservation of new year's eve dinner, which is hard to book, they tried to help us book other restaurants with patience and smile! Also staff at the gate who helped us find a taxi with credit card service early in the morning. As we...

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Helpful?
1Thank Iju S
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear Iju S, We very much appreciate your comments regarding your stay at the Pullman Hanoi. We are happy to hear that our service are the best. We will definitely share your comments with all staff and we are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the...

Macau, China
Reviewed 2 weeks ago via mobile

Bad location. Rooms definitely not worth more then a 3 star hotel. Breakfast is very good but the rest is unfortunately very weak!! For a pullman hotel its weak. Would advise to check for a hotel'that is better located

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Helpful?
Thank polymath18
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear Polymath18, Thank you for taking the time to tell us about your experience at the pullman Hanoi. We are sorry that your experience did not meet your expectations, please allow us to express our sincerest apologies. In regards to the location, actually there are two main tourist areas to Hanoi and we are located at the walking distance to...

London
Reviewed 2 weeks ago via mobile

We stayed here on the 26th Dec 2016 for 2 nights. Our plane arrived at 5am and had already asked to check in early at 11am. The attentiveness of staff is lacking. For a 4 star hotel there were no staff to greet us on arrival at 7:30am. I had to go into the reception to ask for help. To...

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Helpful?
Thank baoc785
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Thank you for taking your time to tell us about your expereience at Pullman Hanoi. I am regrettably sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. Regarding to the experience of your stay, your constructive comment on the welcoming and the breakfast service will be informed to our Front Office Manager...

Brighton, United Kingdom
Reviewed 2 weeks ago

My self and two colleges were put in this hotel for one night by my company. We arranged for a car to collect us at the International Airport and the English speaking driver was waiting for us in arrivals. The car and driver was first class and the journey to the hotel very pleasant. Checking in was easy, all staff...

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Helpful?
Thank RupertBear77
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear RupertBear77, Thank you for choosing for staying at Pullman Hanoi. We are happy to hear that all our services made a good impression on you during your stay. Thank you for feedback, Rest assured that your comments will be informed to our team as this feedback will be served as a motivation to all our staff in order to...

Reviewed 2 weeks ago via mobile

We moved from the Apricot hotel to this hotel as the Apricot unexpectedly cancelled our booking. We had stayed at the Apricot already so we're keen to get back there. This was a totally serendipitous event and was a much better hotel at half the price. Their facilities were better and it was near the temple of learning. The less...

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Helpful?
Thank howieg2016
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear Howieg2016, We very much appreciate your comment regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. Maybe the Apricot unexpectedly cancelled your booking is the main reason why you came to our hotel, might it be destiny ? We are very happy to hear that you are satisfied with our facilities. We...

Bangkok
Reviewed 3 weeks ago

Check in was swift, very friendly and attentive staff. 4 drinking water bottles provided, rest in the minibar (soft drink cans and a beer) was all complimentary. Clean and comfortable rooms. Excellent buffet breakfast, decent choices of nice dishes for supper. Excellent location. Decent free WIFI. In all a great choice in Hanoi and will certainly coming back.

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Helpful?
Thank bom2535
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear Mr. Bom2535, We very much appreciate your comment regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. As long as the guest are happy, so do we. Regardings the check in process and the staff, we will make sure to deliver your satisfaction message to our Front Office. Also the housekeeping and...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Breakfast included
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Airport Transportation
  • Laundry Service
Official Description (provided by the hotel)
Within close proximity to government, diplomatic and business offices and a 10 minute drive to the traditional charm of Old Hanoi the hotel’s location provides easy access to discover the city. The Pullman Hanoi offers guests a choice of 242 recently refurbished rooms with the Signature Pullman bedding in Deluxe and Executive rooms, an all day dining restaurant and bar. Comprehensive meeting facilities for up to 700 delegates, a 24hr Fit Lounge and complimentary WIFI. ... more   less 

Additional Information about Pullman Hanoi

Address: 40 Cat Linh Street, Hanoi 10000, Vietnam (Formerly Hanoi Horison Hotel)
Region: Vietnam > Hanoi
Price Range: $117 - $173 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Hanoi 5*
Number of rooms: 242
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, ACCOR and Agoda so you can book your Pullman Hanoi reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#23 Business Hotel in Hanoi
#31 Luxury Hotel in Hanoi
#38 Spa Hotel in Hanoi
#61 Romantic Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Pullman Hanoi staff and other travellers.
6 questions
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Questions? Get answers from Pullman Hanoi staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you are looking to stay out of the crowd then Pullman Hanoi is at its best location”
 of 5 bubbles ajay24arti14, 5 Jan 2017 | Read review
“Top floor rooms”
 of 5 bubbles 936andreeab, 2 Jan 2017 | Read review
“great service, good breakfast, clean, highlands coffee at ground floor”
 of 5 bubbles IjuS, 2 Jan 2017 | Read review
“Talk to the staff, they want to help you.”
 of 5 bubbles RupertBear77, 30 Dec 2016 | Read review
“High floor rooms, away from lifts - it will come with plenty of space”
 of 5 bubbles evelynd416, 12 Dec 2016 | Read review
5 of 5
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