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Sunway Hotel Hanoi

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#107 of 576 Hotels in Hanoi
Certificate of Excellence
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1 room 2 adults 0 children
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Sunway Hotel Hanoi
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673 Reviews from our TripAdvisor Community

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Showing 554: English reviews
Bangkok
Reviewed 3 January 2015

Stayed there for 2 nights for business trip in December. The hotel is clean, nice staff and variety breakfast. Hotel facility is great, you can see variety sockets for all of your electrical items.... Hotel is little bit away from the city center but if you love walking then you are going to enjoy it. Please do not use hotel...

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Helpful?
2Thank B-Kookie
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear B-Kookie Bangkok, Thank you for taking time to write such a detailed review about our hotel. We are very happy to note that you enjoyed our excellent service, great food and location. It’s a pleasure serving you and we certainly look forward to welcoming you again soon. George Teh General Manager. Sunway Hotel Hanoi.

Doncaster, United Kingdom
Reviewed 31 December 2014 via mobile

Stayed here for 3 nights. The location was ok, a little out of the main areas but we found the taxi's to be fine and a really cheap way to get about. The room was fairly large but did tend to get quite stuffy. Breakfast at this hotel wasn't for me, it lacked choice. We did eat in the hotel...

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Helpful?
Thank becks82_10
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear becks82_10 Doncaster, UK Thank you for taking time to write such a detailed review about our hotel. We are very happy to note that you appreciated our helpful staff, nice dinner and great location. We wish we could do something to make you come back again to Hanoi and stay with us. Nevertheless, we are glad to have contributed...

Reviewed 30 December 2014 via mobile

Stayed for 2 nights, it's a great hotel which is not too far from the city centre but far enough to have some peaceful sleep. Spoilt for choice at breakfast and the staff are very helpful. Rooms are spacious with several amenities. They have 3 pin plugs which was a plus (for anyone coming from the UK), views were OK.

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Helpful?
1Thank Rishi K
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Rishi K, Thank you for taking time to write such a complimentary review about Sunway Hotel Hanoi. We are glad that you enjoyed our excellent service, spacious rooms, sumptuous breakfast, and you slept well due to the quiet surroundings, helpful staff and the convenience of our location. It’s a pleasure serving you and we certainly look forward to welcoming...

None, Italy
Reviewed 29 December 2014

Desparate need of dehumidifier. Damp + carpet + no ventilation = mildew petri dish. The staff was friendly and attempted to help but fell short and refuse to credit when we had to leave for health concern. You couldn't pay me to stay here just because of mold/mildew concerns. Disappointed.

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Helpful?
Thank 801none
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear 801noneNONE, Italy Thank you for your feedback and for taking time to write a review about our hotel. We apologize for the less than satisfactory rooms that were assigned to you. Thank you for highlighting this to us. Perhaps the staff did not understand the seriousness of the condition to your health but should have brought this up to...

Reviewed 23 December 2014 via mobile

A great hotel not far from all the buzz of the Hanoi city. The rooms were nice and spacious, the atmosphere is nice and relaxed and staff very friendly. Definitely would recommend this hotel for any family or an individual visiting Hanoi for business.

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Helpful?
Thank Naran K
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Naran K, Thank you for taking time to write such a detailed review about our hotel. We are very happy to note that you enjoyed our excellent service, friendly staff and great location. We are glad to have contributed positively towards your memorable Hanoi holiday. Thank you for staying with us and we look forward to serving you again...

San Juan Cosala, Mexico
Reviewed 23 December 2014

The hotel is beautiful. The room was clean, comfortable and updated. Multiple outlets for recharging and excellent Wi Fi. Breakfast was the best of our three week stay in Asia and we ate dinner in the hotel twice with happy results. The neighborhood isn't the best, but I can't fault anything about the hotel.

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Helpful?
2Thank Dean H
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Dean H San Juan Cosala, Mexico Thank you for taking time to write such a nice review about Sunway Hotel Hanoi. We are absolutely delighted to hear that you appreciate our excellent service, breakfast and dinner. Thank you again for choosing Sunway Hotel Hanoi and we look forward to serving you again soon. Kind regards, George Teh General Manager....

Kfar Saba, Israel
Reviewed 20 December 2014

Stayed at the hotel on the night of arrival and four nights later, after travel to Halong Bay and Sapa. Quick check ins (we were in a group of 33 pax). Nice rooms, adequate breakfast, very quiet and OK WiFi

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Thank AvguyKfarSaba_Israel
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear AvguyKfarSaba_Israel, Thank you for taking time to write such a detailed review about our hotel. We are very happy to note that you enjoyed our excellent breakfast, clean rooms and the quiet ambience and location. We are glad to have contributed positively towards your memorable Hanoi holiday. Thank you for staying with us and we look forward to serving...

London, United Kingdom
Reviewed 18 December 2014

The hotel lobby is very nice although a little dark at the back by the bar. Check in was good and quick but lifts are slow. Some mix up with the luggage I got my mothers bag and she got mine anyway easy switch. I checked out the bathroom and was disappointed that there was no bath tub also the...

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Helpful?
Thank AMercer89
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear AMercer89 London, UK Thank you for taking time to write a review and for the detailed feedback on our hotel. It is only through kind guests such as your goodself who would care to write that we get to know of our strengths and weaknesses and take appropriate action to improve. Thank you again for choosing Sunway Hotel Hanoi...

Reviewed 12 December 2014 via mobile

We stayed in the sunway hotel for our honeymoon and found it to be a clean and pleasant hotel. The staff were friendly and helpful and stored our bags while we did a trip to halong bay. It's slightly out of the centre of hanoi but in walking distance of about 10 minutes. The rooms are spacious and clean and...

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Helpful?
1Thank Carter-Dean2012
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Carter-Dean2012, Thank you for taking time to write such a complimentary review about Sunway Hotel Hanoi. We are glad that you enjoyed our excellent service and the convenience of our location. It’s a pleasure serving you and we certainly look forward to welcoming you again soon. George Teh General Manager Sunway Hotel Hanoi

Reviewed 5 December 2014

The best part of this hotel is the incredibly friendly staff. It is also clean and neat. Rooms are good and bed is comfortable. Bathroom is clean. I enjoyed my room but my colleague had some problem with a smell of mold in her room´and had to change. The next room also smelled of mold. Breakfast is good with a...

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Helpful?
Thank 263malinh
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear 263malinh, Thank you for taking time to write such a complimentary review about Sunway Hotel Hanoi. We are glad that you enjoyed our excellent service and the convenience of our location. It’s a pleasure serving you and we certainly look forward to welcoming you again soon. George Teh General Manager Sunway Hotel Hanoi

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Spa
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Airport Transportation
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Sunway Hotel Hanoi is an award winning international 4-star hotel, with easy access to Hanoi's commercial and business districts. Located at the quiet end of the French Old Quarter, away from the hustle of the busy city and yet only 28km away from the airport, Sunway Hotel Hanoi is also an excellent choice to explore this beautiful city. Together with our style of small yet meaningful personalized service, you will enjoy a pleasant stay with us every time. You are always more than "just business" to us. ... more   less 

Additional Information about Sunway Hotel Hanoi

Address: 19 Pham Dinh Ho Street, Hai Ba Trung District, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Price Range: $65 - $187 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunway Hotel Hanoi 4*
Number of rooms: 145
Reservation Options:
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Also Known As:
Hanoi Sunway Hotel
Hotel Style:
#35 Luxury Hotel in Hanoi
#41 Spa Hotel in Hanoi
#58 Business Hotel in Hanoi
#65 Family Hotel in Hanoi
#65 Romantic Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Sunway Hotel Hanoi staff and other travellers.
11 questions
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Kuala Lumpur, Malaysia
4 months ago
Sedlescombe
4 months ago

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Questions? Get answers from Sunway Hotel Hanoi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher floor, quieter room”
 of 5 bubbles gth2k, 7 Feb 2017 | Read review
“The executive rooms are just fine.”
 of 5 bubbles georgejacob45, 25 Jan 2017 | Read review
“We only went to the restaurant, and did not stay there”
 of 5 bubbles 913jerryw, 20 Dec 2016 | Read review
“Higher floors give the chance of a better view”
 of 5 bubbles K4420JFjohns, 14 Nov 2016 | Read review
“Ask for a room that doesn't face a concrete wall!”
 of 5 bubbles juliejt, 28 Oct 2016 | Read review
5 of 5