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Sunway Hotel Hanoi

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Traveller (268)
Room & Suite (111)
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Overview
  • Excellent26%
  • Very good54%
  • Average17%
  • Poor2%
  • Terrible1%
Travellers talk about
“nice hotel”(43 reviews)
“old quarter”(71 reviews)
“four star”(8 reviews)
AMENITIES
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Hotel
Restaurant
Airport Transportation
Room Service
4 Star Hotel
All hotel details
Additional information
Offers from Sunway Hotel Hanoi
Offers & Announcements: 35% off room rate
Offers from Sunway Hotel Hanoi
Offers & Announcements: 35% off room rate
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Rooms
4 Jun.5 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (830)
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Traveller rating
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All reviewsnice hotelold quarterfour starlobby barstayed here for nightsopera housevietnam tourthe air conditioningbreakfast buffet isshort stayfrench quarterhotel restaurantcomfortable stayday tourhalong bayclean roomspho
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191 - 195 of 673 reviews
Reviewed 27 April 2016

We stayed at the hotel for 3 nights at the start of our tour through Vietnam as a group of 18 (our first time in the country) We found the hotel staff to be excellent in all areas from the reception, bar staff, porters and...More

1  Thank BendigoVic
Response from SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel HanoiResponded 6 May 2016

Dear BendigoVic, Thank you for your kind comments. It’s good to know that you appreciated our clean and comfortable rooms and excellent staff. Our Lobby Lounge has a Happy Hour promotion for beer & selected liquor with a Buy 1 Free1 offer daily from 4pm...More

Reviewed 22 April 2016

The price of this hotel is really good for what you get but I wouldn't set your expectations too high...Lots of people have mentioned the out of town location but I think this is a really positive thing as Hanoi is crazy! I liked being...More

Thank Jo B
Response from SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel HanoiResponded 6 May 2016

Dear Jo B, It was most distressing to be informed of your less-than-satisfactory experience during your recent stay with us and we were not able to meet with your high expectations. We take pride in replying to every comment, good or poor, as we value...More

Reviewed 22 April 2016 via mobile

A clean hotel and the staff are very friendly. Alex the porter should get a special mention for his smile and hello! Reception were helpful in exchanging large Dong notes for smaller ones. Large breakfast choice but an enclosed restaurant space with no windows. Small...More

Thank LauraAndy44
Response from SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel HanoiResponded 6 May 2016

Dear LauraAndy44, Thank you for your kind comments and great to know that you appreciated our excellent service, friendly staff and large breakfast. Thank you for staying with us and we look forward to serving you again soon. General Manager. Sunway Hotel Hanoi.

A TripAdvisor Member
1
Reviewed 13 April 2016 via mobile

It's my family first trip to Hanoi and we felt the warm of Hanoi once we step into the hotel. The service here is really excellent. Staffs are helpful and patience. Communication is easy here as most staff speaks simple English. Cleanliness is non deniable...More

Thank A TripAdvisor Member
Response from SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel HanoiResponded 14 April 2016

Dear Sir/Madam, Thank you for your kind comments and great to know that you appreciated our excellent service, helpful and patience staff. Your kind comments have been disseminated to Kelly, Lena & Alex. Thank you for staying with us and we look forward to serving...More

Reviewed 12 April 2016

We were in the Sunway for a total of 3 nights as part of a tour group. We were fortunate to have been given a room on the 8th floor, and were very happy with the size of the room and the included amenities. The...More

Thank elsa22154992
Response from SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel HanoiResponded 14 April 2016

Dear elsa22154992, Thank you for taking time to write a review on our Hotel. We are glad that you appreciated our friendly and helpful staff, clean and well appointed room with free coffee service & free wifi, breakfast buffet with good selection of western and...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Room Service
Breakfast included
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
USD 48 - USD 121 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#46 Luxury Hotel in Hanoi
#49 Family Hotel in Hanoi
#57 Business Hotel in Hanoi
#62 Romantic Hotel in Hanoi
Room types
Suites, Non-Smoking Rooms
Details
Price range
USD 48 - USD 121 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#46 Luxury Hotel in Hanoi
#49 Family Hotel in Hanoi
#57 Business Hotel in Hanoi
#62 Romantic Hotel in Hanoi
Room types
Suites, Non-Smoking Rooms
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Traveller (268)
Room & Suite (111)
Dining (38)
Business Centre & Event Rooms (8)
Family and Play Areas (4)
Questions & Answers
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Molly H
7 April 2018|
AnswerShow all 3 answers
Response from creaturecomforts2015 | Reviewed this property |
Hi Molly H, They have universal power points in the rooms, so you should be ok, take a power board with you, it makes life a little easier.
0
Votes
Nick R
19 September 2017|
AnswerShow all 12 answers
Response from Steve H | Reviewed this property |
Hi Nick, not sure where that information came from but that is simply not true. We had eggs and dairy products every morning throughout the hotels in Vietnam. The food is cooked definitely different except the eggs . FYI... More
1
Vote
fatlady66
2 December 2016|
AnswerShow all 6 answers
Response from Bob R | Reviewed this property |
Sorry, I'm not sure about this. I think it's best if you e-mail the hotel direct.
0
Votes
Room Tips
"best view and quite."
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"upper floors have better view"
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"We had a room at the back of the hotel, it vas very quiet"
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"Away from the lifts means a quieter space."
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