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Sunway Hotel Hanoi

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#107 of 576 Hotels in Hanoi
Certificate of Excellence
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1 room 2 adults 0 children
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Sunway Hotel Hanoi
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674 Reviews from our TripAdvisor Community

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Cardiff, United Kingdom
Reviewed 3 days ago NEWvia mobile

The hotel is clean and functional and the food was ok. The staff are friendly and helpful and service is good. Quite a walk to the main amenities and restaurants even though you are based in the old French quarter. An ok hotel and did us fine for the 1 night and 1 day we were in Hanoi.

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Helpful?
Thank ClaireWhite31
SunwayHotelHanoi, Manager at Sunway Hotel Hanoi, responded to this review

Dear ClaireWhite31, Thank you for taking the time to review your stay experience with us. It is our pleasure to hear your stay was pleasant one and you found our service made your stay comfortable. We are looking forward to seeing you again soon. Best Regards, The Sunway Hotel Hanoi Management Team.

Sydney, Australia
Reviewed 1 week ago NEW

I probably would have preferred a hotel closer to the Lake. The rooms were fine but not in a nice area and they do charge for little things like extra water. Not too bad though and a nice breakfast. All good

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Helpful?
Thank Cynthia C
SunwayHotelHanoi, Manager at Sunway Hotel Hanoi, responded to this review

Dear Cynthia C, Thank you for your positive comments and I am pleased that you had a good stay overall. We would like to introduce to you that there are Club room that we believe you would love to experience next time you visit us. We look forward to welcoming you back to our hotel in very near future. Best...

Hong Kong, China
Reviewed 1 week ago

Service: they've gave us the rooms even it was just 12:00pm; Location: good for finding street food and small restaurants, but remember to buy snacks/drinks in daytime from the grocery stores around, because there has no convenience stores. Rooms: a bit old/classic, but clean and tidy, good enough for business trip. Others: gym room is not bad; To business traveller,...

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Helpful?
Thank bird415
SunwayHotelHanoi, Manager at Sunway Hotel Hanoi, responded to this review

Dear bird415, We are pleased to hear that you find our location to your liking. On your next visit, we are happy to share with you a sample itinerary that will help you maximize your stay in the area. We hope to see you again soon. Best Regards, The Sunway Hotel Hanoi Management Team.

Toronto, Canada
Reviewed 2 weeks ago

Nice descent hotel in Hanoi. Comfortable two double bed, Spacious room, updated bathroom, WiFi, Breakfast was very good. Small Spa in lower level we used it before we leave for the airport in the evening after our day tour. Location is not bad 15-20 minutes walking distance to city center. Nearby many budget restaurants, local shops, fruit market. Hotel will...

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Helpful?
1Thank Han G
SunwayHotelHanoi, Manager at Sunway Hotel Hanoi, responded to this review

Dear Han G, Thank you for taking the time to share your experience with us. We appreciate your feedback very much that provides us to further improve our guest experience. We would like to introduce to you that there are Club room that we believe you would love to experience next time you visit us. We look forward to welcoming...

Reviewed 3 weeks ago via mobile

Beautiful hotel. Spacious and clean room. Good location in the center of the city near the opera. Warm ,friendly and helpful staff. The breakfast is very good with international and local dishes;so was the buffet dinner we had.

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Helpful?
Thank אבשלום ס
SunwayHotelHanoi, Manager at Sunway Hotel Hanoi, responded to this review

Dear value guest, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel. Regards, The Sunway Hotel Hanoi Management Team.

Cardiff, United Kingdom
Reviewed 3 weeks ago

Whilst slightly away from the central district, there are a few shops, bars , restaurants and a small park within walking distance..Take care when walking on the street/pavement as you are likely to be undertaken ny mopeds on the pavement without warning.

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Helpful?
Thank RickyCardiff
Linh L, Assistant Front Office Manager at Sunway Hotel Hanoi, responded to this review

Dear RickyCardiff, Greetings from Sunway Hotel Hanoi. Thank you for your valuable comment and feedback. A plus point on the hotel location is that we are right at the peaceful edge of the downtown area. The busy Old Quater or classical French Quarter is just ten to fifteen minutes strolling or within five minutes time by taxi. We truly are...

London, United Kingdom
Reviewed 4 weeks ago

To be honest, this is for me 'home away from home' when I am in Hanoi. I have always stayed there and am a return guest for more than 20 times and counting. My room is always reserved when they know I am returning and that's how they are matched for administrative perfection. Yes I stay in the same room....

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Helpful?
Thank georgejacob45
Linh L, Assistant Front Office Manager at Sunway Hotel Hanoi, responded to this review

Dear georgejacob45, May I take this opportunity to express our gratitude for your constant support towards Sunway Hotel Hanoi and for your wonderful feedbacks. We will definitely share this review among our team members as it truly is an encouragement for us to continue on our path of creating memorable guest experiences. There have been numerous outstanding improvements since your...

London, United Kingdom
Reviewed 15 January 2017 via mobile

A supposedly well rated hotel, although we turned up in the evening and were told that we had to take a smoking room as there were no other non-smoking available and then when we pushed further the chap on reception said that they had 3 non-smoking rooms reserved for a group of smokers, but sometimes they like a fresh room...

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Helpful?
1Thank Shailen01
SunwayHotelHanoi, Manager at Sunway Hotel Hanoi, responded to this review

Dear Mr. Shailen01, Thank you for taking the time to share your experience with us. We appreciate your feedback very much that provides us to further improve our guest experience. We would like to introduce to you that there are Club rooms that we believe you would love to experience next time you visit us. We look forward to welcoming...

San Francisco, California
Reviewed 14 January 2017

This was the last hotel on our tour throughout SE Asia. As with many hotels of this level, 3-4 stars, the lobby and staff were friendly and helpful. The rooms are functional and the wifi was good although a little slow. It was clean. Bathroom was a little dated. Maintenance appears to be a bit of problem as the closet...

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Helpful?
Thank foodandwine28
SunwayHotelHanoi, Manager at Sunway Hotel Hanoi, responded to this review

Dear foodandwine28, Thank you very much for the review of our hotel. We are very grateful to hear your comment and stay experience with us. We have already taken actions on your findings and would like to assure you no similar recurrence. Once again thank you and hope we will have the opportunity to serve you again soon. Best Regards,...

Colombo, Sri Lanka
Reviewed 9 January 2017 via mobile

Stayed at this hotel for a night while visiting Hanoi with friends. Though the building right opposite to the hotel looks deserted, the Sunway Hotel itself is great. The reception is friendly and efficient, the lobby nice and spacious. The rooms are clean and comfortable. Decent wifi. The mornings breakfast is standard, though nothing to complain about. The hotel is...

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Helpful?
Thank AWIK1957
SunwayHotelHanoi, Manager at Sunway Hotel Hanoi, responded to this review

Dear AWIL1957, Thank you for taking the time to review your stay experience with us. It is our pleasure to hear your stay was pleasant one. We are looking forward to seeing you again soon. Best Regards, The Sunway Hotel Hanoi Management Team.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Spa
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Airport Transportation
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Sunway Hotel Hanoi is an award winning international 4-star hotel, with easy access to Hanoi's commercial and business districts. Located at the quiet end of the French Old Quarter, away from the hustle of the busy city and yet only 28km away from the airport, Sunway Hotel Hanoi is also an excellent choice to explore this beautiful city. Together with our style of small yet meaningful personalized service, you will enjoy a pleasant stay with us every time. You are always more than "just business" to us. ... more   less 

Additional Information about Sunway Hotel Hanoi

Address: 19 Pham Dinh Ho Street, Hai Ba Trung District, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Price Range: $74 - $227 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunway Hotel Hanoi 4*
Number of rooms: 145
Reservation Options:
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Also Known As:
Hanoi Sunway Hotel
Hotel Style:
#35 Luxury Hotel in Hanoi
#41 Spa Hotel in Hanoi
#58 Business Hotel in Hanoi
#65 Romantic Hotel in Hanoi
#65 Family Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Sunway Hotel Hanoi staff and other travellers.
11 questions
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Kuala Lumpur, Malaysia
4 months ago
Sedlescombe
4 months ago

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Questions? Get answers from Sunway Hotel Hanoi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher floor, quieter room”
 of 5 bubbles gth2k, 7 Feb 2017 | Read review
“The executive rooms are just fine.”
 of 5 bubbles georgejacob45, 25 Jan 2017 | Read review
“We only went to the restaurant, and did not stay there”
 of 5 bubbles 913jerryw, 20 Dec 2016 | Read review
“Higher floors give the chance of a better view”
 of 5 bubbles K4420JFjohns, 14 Nov 2016 | Read review
“Ask for a room that doesn't face a concrete wall!”
 of 5 bubbles juliejt, 28 Oct 2016 | Read review
5 of 5