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Pan Pacific Hanoi

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Traveller (1193)
Room & Suite (420)
Dining (82)
Overview
  • Excellent55%
  • Very good34%
  • Average8%
  • Poor2%
  • Terrible1%
Travellers talk about
“sofitel plaza”(159 reviews)
“west lake”(154 reviews)
“rooftop bar”(127 reviews)
Hotel website
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star Hotel
All hotel details
Additional information
Offers from Pan Pacific Hanoi
Special Deal: Free breakfast with your stay
Hotel deals
Offers from Pan Pacific Hanoi
Special Deal: Free breakfast with your stay
Hotel deals
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Rooms
29 Jul.30 Jul.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,009)
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1,520 results
Traveller rating
819
512
130
39
20
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Time of year
LanguageEnglish
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819
512
130
39
20
Show reviews that mention
All reviewssofitel plazawest lakerooftop barsummit loungeluxury escapes packagetruc bach lakelake viewold quarterthe club loungered rivera short taxi ridebusiness tripbusiness hotelstar hotelan upgradeexcellent hotelbuffet breakfast
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1 - 5 of 1,520 reviews
Reviewed 4 days ago via mobile

I know the hotel has some years but you don’t feel it. Staff extremely welcoming, fairly organised. All service you need available. Room is worthy location is good for both business and tourism travellers

Thank Marco P
Reviewed 5 days ago

You can't miss the hotel as it dominates the West Lake in Hanoi. The lobby of the hotel is very spacious, light and with great use of marble. We had a spacious and very comfortable room on the 12th floor with beautiful views over the...More

Thank harmonie
Reviewed 6 days ago

Sometimes one lands in a place like Hanoi and is taken aback by the noise, traffic, pollution, etc... which is not so prevalent in one's own home. So it is very comforting to arrive in a place like the Pan Pac Hanoi, be greeted by...More

Thank DeZtudio
Reviewed 1 week ago

No complaints for this.... Everything was perfect. It has beautiful view from my room. this location is really convenient, near Western Lake and Ho Chi Minh mausoleum. great food here. the room here neat and nice. Highly recommend this hotel!

Thank Kate160195
Response from MarcEmmanuel1, General Manager at Pan Pacific HanoiResponded 6 days ago

Dear Kate160195, Thank you for your wonderful review and recommend our hotel so vividly. We hope to welcome you back to the hotel soon! Sincerely, Marc Emmanuel General Manager

Reviewed 1 week ago

Great experience, great location, rooms are a bit small unless you book a suite, staff are very attentive and friendly and they made sure that all our issues were resolved. The duty manager was very helpful. More of a business hotel but was a perfect...More

Thank Cy H
Response from MarcEmmanuel1, General Manager at Pan Pacific HanoiResponded 1 week ago

Dear Cy H, Thank you for choosing Pan Pacific Hanoi for your recent stay in the city. I am very happy to see that you loved many aspects of the hotel and highly appreciated the location and customer service from our staff. We hope to...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
USD 94 - USD 172 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Business Hotel in Hanoi
#21 Family Hotel in Hanoi
#26 Luxury Hotel in Hanoi
#36 Romantic Hotel in Hanoi
#42 Spa Hotel in Hanoi
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
USD 94 - USD 172 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Business Hotel in Hanoi
#21 Family Hotel in Hanoi
#26 Luxury Hotel in Hanoi
#36 Romantic Hotel in Hanoi
#42 Spa Hotel in Hanoi
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Add Photo Photos
Traveller (1193)
Room & Suite (420)
Dining (82)
Pool & Beach (30)
Business Centre & Event Rooms (14)
Amenities (10)
Family and Play Areas (4)
Questions & Answers
Ask a question
tosiah a
9 October 2017|
AnswerShow all 8 answers
Response from Peter M | Reviewed this property |
I think about 1km
0
Votes
amanto07
7 March 2017|
AnswerShow all 5 answers
Response from MarcEmmanuel1 | Property representative |
Dear Amanto07, Thank you for your question and the interest in Pan Pacific Hanoi. We would be able to suggest a few options both for purchasing and for hiring local Vietnamese outfits. Please contact our Concierge team... More
0
Votes
kinderlady
4 January 2017|
AnswerShow all 4 answers
Response from 659dahlial | Reviewed this property |
Surrounding the hotel, there are a few small cafes and It's about 10 minutes walk towards the lake.
0
Votes
Room Tips
"High floors offer beautiful views over the city"
Read review
"Get Club access if you can, the service there is exceptional"
Read review
"Go for a suite, its bigger and more spacious"
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"Ask for a lakeside view towards the temple."
Read review
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