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Essence Hanoi Hotel & Spa

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Essence Hanoi Hotel & Spa
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2,595 Reviews from our TripAdvisor Community

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There are newer reviews for Essence Hanoi Hotel & Spa
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Showing 2,351: English reviews
St Augustine Beach
Reviewed 3 June 2015

The hotel and staff are wonderful. Rooms were nice, air conditioned, comfy beds and a very nice breakfast was served each day. Location was excellent in the old quarter and we were able to walk most everywhere. We also used this as our base as we did excursions to Halong Bay and the Sapa region. each time we went on...

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Helpful?
2Thank GreenTurtle18
Essencehanoi, Guest Relations Manager at Essence Hanoi Hotel & Spa, responded to this review

Dear GreenTurtle18, Warmest greetings from Essence Hanoi Hotel & Spa! I am very grateful for your kind review and personal recommendation following your stayed in March, it means the world to me and my team, thank you. Word of mouth remains the truest and most powerful form of referral and your incredibly kind feedback is greatly appreciated, I hope we...

Singapore
Reviewed 3 June 2015

I visited in January so my review is a bit late. I stayed here on a recommendation from a friend who said it was the best value hotel she had experienced in Hanoi. Trip got off to a frazzled start as the airport transfer I had organised through the hotel was an hour late to pick me up. Visibly upset...

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1Thank Veggieesaurus
Essencehanoi, Guest Relations Manager at Essence Hanoi Hotel & Spa, responded to this review

Dear Veggieesaurus, Warmest greetings from Essence Hanoi Hotel & Spa! Thank you for your kind review, we are delighted that the hotel still holds fond memories for you following your stay with us in Jan, 2015. I am so pleased that every aspect of your stay impressed; from our great location in Hanoi Old Quarter to your room and above...

Melbourne, Australia
Reviewed 2 June 2015

I would not think twice about returning here again if I stayed in Hanoi. The stay was extremely comfortable and hard to fault. My partner and I stayed here for one night, went to Ha Long Bay and Sapa, then stayed for a further 4 nights on our return. In the interim they allowed us to keep our bags at...

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Helpful?
Thank William Z
Essencehanoi, Guest Relations Manager at Essence Hanoi Hotel & Spa, responded to this review

Dear William Z, Wow! Thank you for such a wonderful review of our hotel. We were all delighted to hear that you had 'a fantastic stay" with us as we simply could not ask for better feedback from our guests. I am incredibly lucky to work with a team of dedicated professionals who truly delight in creating exceptional memories for...

San Jose, Costa Rica
Reviewed 1 June 2015

We stayed in this boutique hotel (8 floors) located in the old Quarter for 3 nights. The staff is very genuine and willing to assist you with any needs. They arranged a private tour to Ba Vi the day before and hooked us up with water puppet tickets same day. Breakfast was always greeted with a smile and we didn't...

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Helpful?
1Thank SamWalters2014
Essencehanoi, Guest Relations Manager at Essence Hanoi Hotel & Spa, responded to this review

Dear SamWalters2014, Thank you for taking the time to post your review of Essence Hanoi Hotel on TripAdvisor. Feedback is such a valuable source of information, regardless of whether it is good or bad, and enables us to continually strive to improve our standards. I was delighted to read that overall you enjoyed your stay and that you found the...

Sacramento, California
Reviewed 31 May 2015

Stayed at the Essence Hanoi for holiday. Although familiar with TP Ho Chi Minh, this was my first visit to Hanoi. Rooms clean, spacious, well-appointed and great value for the price. But the real gems are the staff. Upon check-in, the front desk staff escorts you to a table in the restaurant, serves tea and a detailed explanation about the...

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Thank AirScotto
Essencehanoi, Guest Relations Manager at Essence Hanoi Hotel & Spa, responded to this review

Dear AirScotto, Warmest greetings from Essence Hanoi Hotel & Spa! Thank you for such a charming review about your recent time with us. Thank you for highlighting just how much our staff really do care about looking after our guests, from service, to knowledge, experience and just plain good manners. I have always said that to succeed in Hospitality, you...

Bandar Seri Begawan, Brunei Darussalam
Reviewed 30 May 2015

We stayed here 3 nights in a family room which was perfect for us. It was 2 interconnecting rooms which were a good size and clean. Staff were lovely and very friendly and happy to help with anything you needed. It was quiet in the midst of the busy noisy city. The hotel is a good location. You can walk...

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Helpful?
2Thank liltlc2013
Essencehanoi, Guest Relations Manager at Essence Hanoi Hotel & Spa, responded to this review

Dear Liltlc2013, Warmest greetings from Essence Hanoi Hotel & Spa! Thank you for your feedback, we are always looking at improving our service and product and can only do so successfully if we truly listen to what you, our customer, are saying about us. Whilst I am pleased to read that you though out Hotel were "Perfect" and found our...

Bangkok, Thailand
Reviewed 30 May 2015 via mobile

We stayed here 4 nights and had an incredible time. The hotel staff are the friendliest we have met in our 3 months of travel. The service is impeccable. The room, spa and restaurant are all excellent. I can think of nothing wrong with this hotel. We travelled around northern Vietnam and the staff continued to help with booking and...

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Thank Tom S
Essencehanoi, Guest Relations Manager at Essence Hanoi Hotel & Spa, responded to this review

Dear Tom S, I am delighted to read that you enjoyed your recent stayed with us, thank you for choosing Essence Hanoi Hotel & Spa. I am so pleased that our service was such a highlight throughout your 03 months experience of travel, we want to hang our hats on delivering exceptional experiences for our guests that revolve around impeccable...

London, United Kingdom
Reviewed 29 May 2015

We recently stayed in this Hotel and found it a positively oasis in a busy and noisy City. The Staff could not do enough for us they were very friendly and the service received was excellent. In fact we stayed at two other Essense Hotels and found these to be brilliant also. The rooms were clean and bed comfortable.

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1Thank Margaret S
Hanoi, Vietnam
Reviewed 28 May 2015

We stayed 2 nights in Essence Hanoi hotel. It is very nice hotel and friendly and helpful staff. The room was very clean and safe. the food was very good too. Thanks a lot. i would like to recommend this hotel. if you are going to Hanoi, you should stay this hotel

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Thank pascaljerry
Essencehanoi, Guest Relations Manager at Essence Hanoi Hotel & Spa, responded to this review

Dear Pascaljerry, May I take this opportunity to express our thanks for staying at Essence Hanoi Hotel & Spa and your 5* feedback. All the team at the hotel were really happy to hear that you impressed with any aspect of your stay; from our location to your room, the food and beverage experience as well as our services. We...

London, United Kingdom
Reviewed 28 May 2015

If you are wanting a bit of a splurge then DO IT. Everything about this hotel is amazing. The room was perfect and I had the most beautifully presented room service I have ever seen after arriving on a late flight. The staff were incredibly attentive, when I said (in passing) that I thought that the breakfast was a bit...

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1Thank returnofthenit
Essencehanoi, Guest Relations Manager at Essence Hanoi Hotel & Spa, responded to this review

Dear Returnofthenit, Warmest greetings from Essence Hotels! Thank you for your favourable comments about your recent stay at Essence Hanoi Hotel & Spa and it is music to my ears that you found us "Maybe the best hotel on Earth”. I am equally thrilled that the staffs were attentive, friendly and that nothing was too much trouble for them. We...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair Access
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  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Essence Hanoi Hotel & Spa ensures you an unrivalled luxury boutique experience just steps away from the Lake of the Restored Sword, nestled in the vibrancy, excitement and captivation of Hanoi's most historic location - the Old Quarter. Rooms have open windows, very quiet yet in the center of Old Quarter. Inter-connecting room for families available. Private laptop in each room with free wifi internet, Essence restaurant opens daily from 6.30AM until 10.30PM ... more   less 

Additional Information about Essence Hanoi Hotel & Spa

Address: 22 Ta Hien Street, Hoan Kiem District | Old Quarter, Hoan Kiem District, Hanoi 10000, Vietnam (Formerly Essence Hanoi Hotel)
Region: Vietnam > Hanoi
Price Range: $76 - $136 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Essence Hanoi Hotel & Spa 3.5*
Number of rooms: 22
Reservation Options:
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Hotel Style:
#1 Family Hotel in Hanoi
#2 Romantic Hotel in Hanoi
#4 Business Hotel in Hanoi
#9 Spa Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Essence Hanoi Hotel & Spa staff and other travellers.
25 questions
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Toronto, Canada
over a year ago
Chester, United Kingdom
8 months ago
Melbourne, Australia
over a year ago

See all questions (25)

Questions? Get answers from Essence Hanoi Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a quiet room on a top floor (like the 8th floor).”
 of 5 bubbles Snarldo, 30 Nov 2016 | Read review
“If you can budget for a stay in the Essence Suite, it is really lovely”
 of 5 bubbles spopey15, 21 Nov 2016 | Read review
“The lower rooms are quieter and the higher rooms have a view.”
 of 5 bubbles MarlynneP, 21 Nov 2016 | Read review
“there are connecting rooms available”
 of 5 bubbles raullim7, 9 Nov 2016 | Read review
“Best views from higher floors - third and up.”
 of 5 bubbles gareth50, 25 Oct 2016 | Read review
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