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Essence Hanoi Hotel & Spa

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Essence Hanoi Hotel & Spa
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2,594 Reviews from our TripAdvisor Community

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Showing 2,350: English reviews
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 days ago NEW via mobile

We stayed two night at Essence Hanoi Hotel & Spa as we saw many good review on Tripadvisor. Now we know why many people recommend this hotel. Comfirtable and clean room, a bathtub in a bathroom, friendly and helpful staff. They kept a room for us in their sister hotel when they knew we had to go back to Hanoi... More 

Helpful?
1 Thank akiko s
Edinburgh
Level Contributor
25 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 4 days ago NEW

Hotel is located in the centre of the busy old quarter which is ideal for exploring and shopping. Very good restaurant with friendly and chatty staff. Front desk arranged water puppet tickets for us and very helpful and eager to please. Woken by local cockerels in the morning but this added to the atmosphere. Only issue was having to remind... More 

Helpful?
1 Thank Clairette
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 days ago NEW via mobile

This hotel is a quiet oasis in the centre of the hustle and bustle of Hanoi. What stood out the most was the staff who provided an excellent service. They were incredibly helpful, genuinely polite and always willing to go above and beyond - I coughed once and they brought me a cup of ginger tea! I would highly recommend... More 

Helpful?
1 Thank Biraj B
Toronto, Canada
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 days ago NEW

Booked online and received an amazing deal. Check in was seamless and the staff were amazing (I was meeting a group of friends for a birthday celebration, all of whom booked in the same hotel, one showed up to surprise everyone and the staff was so helpful in setting things up). The room was better than average (room 66). Included... More 

Helpful?
2 Thank Mark S
New York City, New York
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 days ago NEW

Recently spent four nights at the Essence Hanoi. Was picked up very efficiently at the airport by a car sent by the hotel. The driver, front desk staff, and all of the attendants could have been nicer or more polite. The location is amazing. You're right in the midst of all the excitement and mayhem of the Hanoi streets. Ten... More 

Helpful?
1 Thank Snarldo
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 days ago NEW via mobile

I travelled to Vietnam with 2 of my friends. And this hotel was the first place we stayed in the country. We were very happy with their hospitality towards guests and the hotel was very clean and we had absolutely no issues at all. A lady by the name of Kristine was absolutely amazing and so very helpful to us.... More 

Helpful?
2 Thank Rangika F
White Plains, New York
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 days ago NEW

I spent two nights here in November 2016. I wish I could have stayed longer. The location couldn't be better. The hotel is in a busy part of the old quarter, but it was never noisy inside. As soon as you walked in the door it felt like a respite from the chaos. The staff was stellar. They were always... More 

Helpful?
1 Thank WGreenfield
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

I only stayed one night here but the room was very good value for money, super quiet for the location and the service was amazing. I arrived back late but they went and collected my bags from my other hotel, the next day I had a tour all day so they put my bags in storage for me from my... More 

Helpful?
Thank Craig J
Ramat Hasharon
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 1 week ago

Stayed a total of 3 nights, 2 before touring Sapa and returned for a night stay after, all in two different Deluxe rooms on the 8th floor. The rooms, although a bit small, were well equipped, with a decor that is giving you a feeling of a top luxury hotel. The only downsides are the poor lightning of the rooms... More 

Helpful?
2 Thank Golanit
Essence H, Guest Relations Manager at Essence Hanoi Hotel & Spa, responded to this review

Dear Golanit, Warmest greetings from Essence Hanoi Hotel & Spa! Thank you for your feedback, we are always looking at improving our service and product and can only do so successfully if we truly listen to what you, our customer, are saying about us. Whilst I am pleased to read that your though out hotel services were of a high... More 

Sydney, Australia
Level Contributor
88 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 2 weeks ago

We had five nights at this wonderful hotel, spread over three stays: one night arriving in Hanoi, then three nights after our Halong Bay cruise, then one more night before leaving Vietnam. We were very impressed with everything about this hotel: outstanding service being the most important for us. Everyone at the hotel was friendly and helpful - we felt... More 

Helpful?
1 Thank spopey15
Essence H, Guest Relations Manager at Essence Hanoi Hotel & Spa, responded to this review

Dear Spopey15, Warmest greetings from Essence Hanoi Hotel & Spa! Firstly, allow me to thank you for posting such a great five star review regarding your recent stay. We were thrilled to read that your experience at Essence was 'Absolutely Great'. In particular I wish to thank you for paying tribute to Suzie. I have passed on your kind comments... More 

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Essence Hanoi Hotel & Spa ensures you an unrivalled luxury boutique experience just steps away from the Lake of the Restored Sword, nestled in the vibrancy, excitement and captivation of Hanoi's most historic location - the Old Quarter. Rooms have open windows, very quiet yet in the center of Old Quarter. Inter-connecting room for families available. Private laptop in each room with free wifi internet, Essence restaurant opens daily from 6.30AM until 10.30PM ... more   less 

Additional Information about Essence Hanoi Hotel & Spa

Address: 22 Ta Hien Street, Hoan Kiem District | Old Quarter, Hoan Kiem District, Hanoi 10000, Vietnam (Formerly Essence Hanoi Hotel)
Region: Vietnam > Hanoi
Price Range: $77 - $137 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Essence Hanoi Hotel & Spa 3.5*
Number of rooms: 22
Reservation Options:
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Hotel Style:
#1 Family Hotel in Hanoi
#2 Romantic Hotel in Hanoi
#4 Business Hotel in Hanoi
#8 Spa Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Essence Hanoi Hotel & Spa staff and other travellers.
25 questions
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Toronto, Canada
over a year ago
Chester, United Kingdom
8 months ago
Melbourne, Australia
over a year ago

See all questions (25)

Questions? Get answers from Essence Hanoi Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a quiet room on a top floor (like the 8th floor).”
 of 5 bubbles Snarldo, 30 Nov 2016 | Read review
“If you can budget for a stay in the Essence Suite, it is really lovely”
 of 5 bubbles spopey15, 21 Nov 2016 | Read review
“The lower rooms are quieter and the higher rooms have a view.”
 of 5 bubbles MarlynneP, 21 Nov 2016 | Read review
“there are connecting rooms available”
 of 5 bubbles raullim7, 9 Nov 2016 | Read review
“Best views from higher floors - third and up.”
 of 5 bubbles gareth50, 25 Oct 2016 | Read review
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