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Hotel de l'Opera Hanoi
1,988 reviews
#178 of 1,287 Hotels in Hanoi
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29 Trang Tien Street Hoan Kiem District, Hanoi 10000 Vietnam
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
USD 94
Free cancellation until 26/02/22
Expedia.comUSD 109
Hotels.comUSD 109
PricelineUSD 111
View all 18 deals
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Full view
Room & Suite (477)
Dining (117)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
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Updated 23/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel de l'Opera Hanoi
Updated 23/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#178 of 1,287 hotels in Hanoi
Location
Cleanliness
Service
Value
Travellers' Choice
Operatic Glamour in the Heart of Hanoi: Hotel de l'Opera Hanoi - MGallery by Sofitel offers travellers a sophisticated break near the iconic Hanoi Opera House. As soon as you arrive, you can't fail to be won over by the magic of the setting and the theatrical interior, filled with rich shades, silk drapes and flamboyantly coloured furniture. The same decadence runs through the 107 rooms and suites that combine 21st Century comfort with French sophistication and grand decor. Just as impressive are La Fee Verte Bar renown for its signature Absinthe, and the hotel's restaurants Cafe Lautrec for Mediterranean inspired cuisine and Satine for Vietnamese cuisine.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
24-hour security
Wifi
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary welcome drink
Kid-friendly buffet
Special diet menus
Banquet room
Meeting rooms
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Doorperson
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Room service
Minibar
Cable / satellite TV
Bidet
Safe
Separate living room
VIP room facilities
Bottled water
Flatscreen TV
iPod docking station
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
City View
Languages Spoken
Vietnamese
Location
Full view
100Great for walkers
Grade: 100 out of 100
182Restaurantswithin 0.5 km
47Attractionswithin 0.5 km
Contact
29 Trang Tien Street Hoan Kiem District, Hanoi 10000 Vietnam
Name/address in local language
Getting there
Rental CarsSee all Hanoi car hire
1988Reviews25Q+A100Room tips
Reviews
Traveller rating
- 1,064
- 677
- 171
- 50
- 26
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Popular mentions
Stayed here for a night, using some of my Accor benefits, which made for a very good stay. While the design style of the room is not completely to my taste (but I'm sure it is to plenty of other people), the suite rooms are great, with plenty of space and comfortable bed and showers. The service was excellent and friendly, from the welcome present to the people working at breakfast and the bar. I basically used my stay to catch up on some work, but the location is excellent as well. There are plenty of restaurants and bars around and the old quarter lake is a short stroll away. Had a good stay and would return.
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Review collected in partnership with Accorhotels.com
Date of stay: November 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Hotel de lOpera Hanoi, Marketing at Hotel de l'Opera Hanoi
Responded 5 weeks ago
Dear BMBM12 We very much appreciate your comments regarding your stay at MGallery Hotel de l’Opera Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team, and I am sure that your feedback will serve as an encouragement to all of our staff as we are striving to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Que Anh HOANG Marketing and Communication Manager
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Positives: Location; The Bed Superb and a Pillow Menu, great bathrobes. Super house cleaning staff... they should be on the reception desk!! Negatives: * Not greeted on arrival and left to carry 2 suitcases, a pram and a baby up the steps. The entrance is on the street with no private area as such. * For Accor Members no special welcome or Accor area at reception. Reception was col, distant, made no attempt to welcome verbally and the process was far too slow (they did however provide a welcome drink and an Accor club Drink invite). I was given NO information about the hotel at all - until I asked... Horrible check in experience. Room: * Excellent Bed. Super comfortable. * 32 Inch TV screen. - A Hotel of this level should NOT be using these days. The back of the control was held together by sticky tape - I would expect this at an Ibis but doubt it is acceptable Accor Premium standard!! * Badly stained curtains separate the bathroom from the bedroom. * Diabolical lighting, constantly dark even with all the lights on! * Opens onto the atrium courtyard, no air and no view. Feels like staying in a box * Old and scuffed cupboards, floor and the child's bed was terribly scratched. * Bathroom sink impractical , room badly planned with shaving mirror in the surface rather than hanging from the wall to use comfortably. heavy chairs and work desk etc. Terrible mural carried onto the ceiling above the bed - a depressing lack of character making the room even darker to stay in. Pool - a tiny pool wasn't what I expected fro the pictures - disappointing Public mens area Filthy mens toilet cubicles with , bins full, toilet bowl soiled and brown, uncleaned, urine on the seat. Toiler paper hanging down..Wet sink surface area with dirty towels left out. (there were also clean hand towels), Pubic hair in the urinal -Nasty. Aroma the hotel has a very heavy spray smell - a bit like an old style mens under arm spray. Could use a younger lighter smell... personal taste I know, but just saying. Service in the Atrium Cafe area. Painfully slow - I sat here for 45 minutes on Saturday afternoon. I was approached by a waitress with a menu after 7 minutes. (there was perhaps one other guest in the whole area). I asked for ONE minute to look at the menu but no-one came back to me so after sitting for the remainder of the time. I left and went outside the hotel for a drink! Service: Breakfast. On the first morning I had to ask 5 times for the table to be cleared. No welcome aside from being asked the room number. Not shown to a table. Staff were kind, but just sluggish. Food selection - OK but definitely not the selection that Accor Premium would require. from their hotels. Prior to Check out I asked for GM details in order to send an email and list these matters rather than simply publishing here.. I was told this isn't possible hence this post. I was contacted by guest services but I wanted the GM and was denied that option. Overall not what one would really expect from a Premium brand Accor hotel. Branding is weak, Cleanliness questionable, Wear and tear all over the hotel, and below average service.…
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Date of stay: May 2021
Rooms
Service
Sleep Quality
2 Helpful votes
Helpful
Response from Hotel de lOpera Hanoi, General Manager at Hotel de l'Opera Hanoi
Responded 4 May 2021
Dear gavinmg, Thank you for taking the time to tell us about your experience at the Hotel de l'Opera Hanoi - MGallery. I am extremely disappointed to learn that your experience with MGallery Hanoi did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems in our service and to prevent future occurrence. Again, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luu Nha Trang (Ms.) Quality Improvement Manager
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I stayed one night in Mgallery Hanoi and moved out quickly to another hotel, and I was very disappointed. the hotel looks much better in the pictures than in real, it needs a complete refurbishment. the restaurant/cafe, the atrium looks worn out and the white walls are grey, the colors are dull. I used the business center during my stay and the carpet is old and the chairs need to be replaced. The room was actually better than the rest of the hotel; spacious room, color is nice, bathroom is fine, good WIFI. This Mgallery hanoi shouldn't have 5 stars but 3 or 4 stars.
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Review collected in partnership with Accorhotels.com
Date of stay: April 2021Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
2 Helpful votes
Helpful
Response from Hotel de lOpera Hanoi, General Manager at Hotel de l'Opera Hanoi
Responded 26 Apr 2021
Dear TrailBlazer527023, Thank you for your feedback about the stay at Hotel de l'Opera Hanoi. Whilst we appreciate your nice comment about our room, bathroom and WiFi, we feel very sorry to have thoroughly failed to meet with your expectations for the rest. The hotel building was actually designed by a world-renowned architect since 2011 and we are currently working on a refurbishment plan for the Hotel and hope that we can implement as quickly as possible. In the meantime our engineering team still follows up with the annual maintenance. We also apologize that our front desk attendant did not inform you about the business center, which currently is out of order and front desk should have been at your service for any office assistance. Again, we appreciate you sharing your concerns, and it is our hope to have a chance to welcome you back in the future. Sincerely, Luu Nha Trang Quality Improvement Manager
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I stayed for Christmas eve. The beddings were excellent. I don't mind staying in bed during my entire stay. The pillows, duvet and mattress were very comfortable. The wait staff in the restaurant were very helpful and attentive during the dinner. Will definitely come back!
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Date of stay: December 2020
Cleanliness
Service
Sleep Quality
2 Helpful votes
Helpful
Location is the best point about this hotel, second is the staff. Appreciate a variety of Vietnamese a la carte dishes for breakfast. Small but cozy bar area for nice drinks. Room design is standard for MGallery. Given the location and popularity of the hotel, it was almost always fully occupied before Covid time. I stayed there around 5 times when I was in Hanoi but was upgraded once (Accor Diamond member).
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Date of stay: January 2020
Value
Service
Sleep Quality
2 Helpful votes
Helpful
PRICE RANGE
USD 88 - USD 184 (Based on Average Rates for a Standard Room)
LOCATION
VietnamHanoi
NUMBER OF ROOMS
107
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Claim Your Listing Frequently Asked Questions about Hotel de l'Opera Hanoi
Which popular attractions are close to Hotel de l'Opera Hanoi?
Nearby attractions include Thuy Design House (0.1 km), Four Palaces Show (0.1 km), and Vietnamese Women's Museum (0.4 km).
What are some of the property amenities at Hotel de l'Opera Hanoi?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Hotel de l'Opera Hanoi?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel de l'Opera Hanoi?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Hotel de l'Opera Hanoi?
Conveniently located restaurants include Poke Hanoi, S'Patisserie, and Pizza 4P's Trang Tien.
Are there opportunities to exercise at Hotel de l'Opera Hanoi?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Hotel de l'Opera Hanoi?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel de l'Opera Hanoi offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Hotel de l'Opera Hanoi?
Many travellers enjoy visiting Temple of Literature & National University (2.2 km), Hoa Lo Prison (1.0 km), and Presidential Palace Historical Site (2.7 km).
Does Hotel de l'Opera Hanoi have any great views?
Yes, guests often enjoy the city view available here.