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Nova Hotel

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Traveller (93)
Room & Suite (39)
Dining (9)
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Overview
  • Excellent74%
  • Very good21%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“manager ryan”(5 reviews)
“halong bay”(71 reviews)
“old quarter”(87 reviews)
AMENITIES
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Rooms
Restaurant
Airport Transportation
Room Service
3 Star Hotel
All hotel details
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Reviews (531)
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301
81
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10
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All reviewsmanager ryanhalong bayold quartersuper friendly staffhotel managerno windowbreakfast was deliciousbalcony roomwelcome drinktop floorsapa tripbook tourscentral locationtour companydefinitely stay here againyogurtbudget hotel
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1 - 5 of 413 reviews
Reviewed 10 April 2018 via mobile

The best customer service ever. I have allergies to egg and gluten and all though most of their breakfast was not suitable (as you can imagine this is the same everywhere what does one eat for breakfast without eggs or gluten?) The staff actually went...More

Thank Trip A
Reviewed 6 March 2018

Very nice 3.5 star Hotel, good value for money and suitably located in the old quarter of Hanoi. Customer Service is outstanding with the team at reception especially Hani going the extra yard to assist us and make us comfortable.More

Thank BacJo
Response from Viet Q, Owner at Nova HotelResponded 9 March 2018

Dear BacJo Thank you very much, thank for having chosen Nova Luxury Hotel for your recent stay. We are very delighted that you had a great time at our hotel and sharing your wonderful & memorable experience there It was fantastic review with lovely comments,...More

Reviewed 15 October 2017 via mobile

It seems like a cool place to explore. I didn't have enough time to see anything. Just a couple of restaurants and a walk close to the lake. The hotel itself was nice clean and spacious. The staff was very pleasant.

Thank Edwin R
Reviewed 23 May 2017

This place was particularly good because of the attitudes of the staff. Everyone was strikingly friendly and eager to help, in particular the girls in the restaurant who we're serving breakfast. They were the sweetest! By the way, they don't half step with the breakfast...More

Thank Shawn P
Reviewed 15 May 2017

We were moved to another hotel because of water problem or something. Also, we booked through Orbitz.com but the Nova Hotel kept saying they are not paid and therefore, we must paid at the hotel they moved us to. We were confused because I was...More

Thank travelerinme2017
Response from Viet Q, Owner at Nova HotelResponded 17 May 2017

Dear travelerinme2017 Thank you for taking time writing the review. As for the unexpected problem happend to all our rooms and we had tomove all our guests to a hotel nearby with same quality and staying condition, we sorry for the inconvenience and we do...More

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Most Booked Properties in Hanoi, Vietnam
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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Restaurant
Breakfast included
Room Service
Hotel Amenities
Shuttle Bus Service
Airport Transportation
Breakfast included
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Room Service
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Details
Price range
USD 23 - USD 37 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#31 Spa Hotel in Hanoi
#37 Best Value Hotel in Hanoi
Room types
Non-Smoking Rooms
Details
Price range
USD 23 - USD 37 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#31 Spa Hotel in Hanoi
#37 Best Value Hotel in Hanoi
Room types
Non-Smoking Rooms
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Traveller (93)
Room & Suite (39)
Dining (9)
Questions & Answers
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Vimalahspring
5 May 2018|
Answer
Response from Viet Q | Property representative |
Dear Vimalahsp Thank you for your email. all room equiped fast internet in the room ( very strong wifi ) Nova hotel is downgraded so we must to close and change the new hotel as name Nova luxury hotel, you could refer to... More
0
Votes
Michelle90902014
3 April 2017|
AnswerShow all 3 answers
Response from Viet Q | Property representative |
Dear Michelle Warmest greetings from Nova Hotel Hanoi Thank you very much for taking your time making reservation at our Hotel. Could you please tell us which website you make a booking? We ensure that you will enjoy your... More
1
Vote
Gunn1963
7 March 2017|
AnswerShow all 6 answers
Response from Viet Q | Property representative |
Great location and price. Airport transfer just $16/way and reasonable price for whole day or half day car renting
1
Vote
Room Tips
"Top floor was quiet and comfortable. Breakfast good with variety including cooked eggs if wanted."
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"Apparently there are 2 rooms with balconies. Would love to get one of them next visit"
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"The cheaper rooms are cramped. If you mind this, spend the money and get a bigger room."
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"Balcony rooms were the best. Some rooms are accessible by elevator, and for others you have to climb stairs."
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