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Crowne Plaza West Hanoi

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#72 of 576 Hotels in Hanoi
Certificate of Excellence
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1 room 2 adults 0 children
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Crowne Plaza West Hanoi
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406 Reviews from our TripAdvisor Community

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Showing 312: English reviews
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Singapore, null, Singapore
Reviewed 1 week ago

I have no idea why people are complaining about the location of the hotel. It is where it is, not like it can be uprooted and moved to city centre. Check the map before booking, or TripAdvisor. I have been staying in the hotel from the time it opened, and find it excellent, hence I have stayed here about 30...

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Helpful?
Thank bvk_1705
Guangzhou, China
Reviewed 1 week ago

Average it is great except the location, everything is great, including lounge, canteen, swimming pool, nice place to stay. But it is a little bit far away from the city center or old quarters. There is not so convinence for the activities around.

Review collected in partnership with this hotel
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Helpful?
Thank stevenleem2
Trang D, E-Commerce Executive at Crowne Plaza West Hanoi, responded to this review

Dear 'stevenleem2', Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Trang Doan, E-Commerce Executive

Mumbai
Reviewed 1 week ago

Good all around experience with the people at crown plaza. Was over whelmed at all stages visited of the hotel like the spa , food court, reception, swimming pool, bar, barista coffee shop. Mr cuong helped us in travel booking and let us have a safe trip to Ha Long Bay.

Review collected in partnership with this hotel
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Helpful?
Thank karanm152
Trang D, E-Commerce Executive at Crowne Plaza West Hanoi, responded to this review

Dear 'karanm152', Great to know that you enjoyed your stay with us! I am very glad that you enjoyed the hotel and our staff in particular. It is also fantastic that the spa, the Barista and everything in Crowne Plaza West Hanoi met your expectation of a 5 star service. Especially, I am more than happy to know that you...

Reviewed 1 week ago

It was an unexpected overall good experience staying in Crowne Plaza in Hanoi! Smiling and helpful staff all day long. The room was spacious for one person, quiet, clean, in modern style, with all comforts. Had room service, good quality, price and portions. The area around the Hotel is safe, you can find a market, coffee shop, simple but decent...

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Helpful?
Thank Lena S
Trang D, E-Commerce Executive at Crowne Plaza West Hanoi, responded to this review

Dear 'Lena S' Great to read your review on your recent stay at Crowne Plaza West hanoi. Thank you for sharing your satisfaction with our guest room product and our hotel atmosphere! Our staff has brought our hotel to life with their gracious , friendly and attentive performance and your comments will inspire us to continue to improve! Hope that...

Reviewed 3 weeks ago via mobile

The room was amazing and so was the bathtub!!!! Very well thought. I would be happy to stay there again. Also there is a supermarket across the street thats really good! But no one speaks english. Also a pharmacy closeby.

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Helpful?
Thank Alice E
Trang D, E-Commerce Executive at Crowne Plaza West Hanoi, responded to this review

Dear 'Alice E', On behalf of Crowne Plaza West Hanoi, I would like to deliver the deepest thanks to you for spending time on reviewing us. We appreciate your positive feedback on bathtub and the room decoration. It's is something that our staffs take great pride in so we value your feedback. Best regards, Trang Doan, E-Commerce Executive

Canberra, Australia
Reviewed 3 weeks ago via mobile

We were in Hanoi for a meeting which was held at Crowne Plaza West Hanoi, hence the stay there. West Hanoi is quite a distance from the usual sight seeing sights, most people who therefore stayed there are on business. It is not that suitable for people intending on doing lots of sight seeing. The hotel itself is new, clean...

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Helpful?
Thank Thehappytraveller145
Trang D, E-Commerce Executive at Crowne Plaza West Hanoi, responded to this review

Dear 'Thehappytraveller145', Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Trang Doan, E-Commerce Executive

Kanagawa, Japan
Reviewed 4 weeks ago

"Crowne Plaza West Hanoi" is comfortable to stay in Hanoi suburban area. The location is South-East side of downtawn, so it takes around 45 minutes from there. But it's good for commuting to escape traffic jam. It's up to your office and accomodation location though.

Review collected in partnership with this hotel
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Helpful?
Thank nickn513
Trang D, E -Commerce Executive at Crowne Plaza West Hanoi, responded to this review

Dear 'nickn513' Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Trang Doan, E-Commerce Executive

Wolfsburg, Germany
Reviewed 4 weeks ago

Location is outside the center, very silent and calm good connection to center and airport very good breakfast and restaurant in the Hotel very very friendly stuff at the moment , because of constructions in the city, you need a bit more time for transport from and to the airport

Review collected in partnership with this hotel
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Helpful?
Thank Thomas S
Trang D, E-Commerce Executive at Crowne Plaza West Hanoi, responded to this review

Dear 'Thomas S' Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Trang Doan, E-Commerce Executive

Sydney, Australia
Reviewed 4 weeks ago

Felt like a king with the service received during my stay. VIP treatment from checking till check out. The club lounge was perfect for a quiet breakfast and for drinks in the evening after a busy day Very impressed and will definitely stay here again when next visiting the area.

Review collected in partnership with this hotel
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Helpful?
Thank len247
Trang D, E-Commerce Executive at Crowne Plaza West Hanoi, responded to this review

Dear 'len247' Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Trang Doan, E-Commerce Executive

Monroe, Louisiana
Reviewed 4 weeks ago

I do not have many words to say but this is a very good hotel to stay, clean and safe. Love the room I have been stayed. The staffs are very friendly. I would love to recommend this hotel to all of you.

Review collected in partnership with this hotel
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Helpful?
Thank Dien P
Trang D, E-Commerce Executive at Crowne Plaza West Hanoi, responded to this review

Dear 'Dien P', Please accept my truly thanks for your compliments to us. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Trang Doan, E-Commerce Executive

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Crowne Plaza West Hanoi Residences
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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Crowne Plaza West Hanoi offers modern and tailored business solutions for the discerning traveller with a selection of accommodation. Guest can choose to experience our Club Floor service, be pampered in our recreational and spa facilities and enjoy locally inspired dining experiences. Our dedicated Meeting Centre offers responsive, seamless solutions from start to finish. ... more   less 

Additional Information about Crowne Plaza West Hanoi

Address: 36 Le Duc Tho Street, My Dinh Commune | Tu Liem District, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Price Range: $155 - $275 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crowne Plaza West Hanoi 5*
Number of rooms: 393
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Agoda, IHG and Hotels.com so you can book your Crowne Plaza West Hanoi reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza West Hanoi Hotel Hanoi
Hotel Style:
#16 Luxury Hotel in Hanoi
#28 Spa Hotel in Hanoi
#40 Business Hotel in Hanoi
#72 Romantic Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza West Hanoi staff and other travellers.
8 questions
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Questions? Get answers from Crowne Plaza West Hanoi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pool view rooms gets plenty of natural light without direct sunlight”
 of 5 bubbles Aekthada, 24 Nov 2016 | Read review
“Room service not great.”
 of 5 bubbles doychin, 16 Sep 2016 | Read review
“If you're on a long trip, take a corner suite for the extra room. ”
 of 5 bubbles Global_MHA, 5 Sep 2016 | Read review
“All found satisfactory. ”
 of 5 bubbles 929vikasm, 29 Aug 2016 | Read review
“Club rooms not worth the extra money if you don't intend to visit the lounge throughout the day. Breakfast selection in club level is poor.”
 of 5 bubbles avidtraveller-jkt, 15 Aug 2016 | Read review
5 of 5