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Crowne Plaza West Hanoi

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Traveller (174)
Room & Suite (73)
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Overview
  • Excellent57%
  • Very good36%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
“the club lounge”(19 reviews)
“business trip”(20 reviews)
“platinum member”(6 reviews)
AMENITIES
Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star Hotel
All hotel details
Additional information
Offers from Crowne Plaza West Hanoi
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Rooms
1 Jul.2 Jul.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (499)
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All reviewsthe club loungebusiness tripplatinum memberbusiness hotelbusiness districtroom serviceswimming poolmain restaurantgreat hotelinternet connectiontaxi rideold quartermodern hotelbreakfast spreadthe hotel staffcomfortable staypho
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1 - 5 of 379 reviews
Reviewed 6 days ago via mobile

Great hotel with good food. The only downside is its close proximity to a very busy road making it very noisy. Staffs were very nice and friendly and the room was clean and comfortable. Food was a great with a wide selection at affordable price....More

Thank damienB777
Response from Jakub S, Hotel Manager at Crowne Plaza West HanoiResponded 4 days ago

Good morning DamienB777, Greetings from Crowne Plaza West Hanoi, Thank you for sharing your feedback regarding your stay! We love to hear that you had a great stay and you appreciated our team members, they will be happy to hear about it. We are located...More

Hotel's Favourite
Reviewed 4 weeks ago via mobile

Only stayed for 1 night during my business trip. Hotel is located in My Dinh which is near offices in Tu Liem area. Hotel is clean and all good for my trip. Room is excellent. Breakfast is very good. Not too much attractions nearby but...More

Thank vietan_tran
Response from Jakub S, Manager at Crowne Plaza West HanoiResponded 3 weeks ago

Dear Vietan_Tran, Good morning and greetings from Crowne Plaza West Hanoi, Thank you for sharing your experience from your recent stay with us. We are so glad to hear that the Hotel's location is fit for your business trip and that you were satisfied with...More

Reviewed 1 week ago

We booked this hotel as our business partner have a commercial deal with them. Stayed there for 3 nights, as we were travelling with ten members, with lots of different events during these few days. Each of them need some extra service, such as early...More

Thank KO J
Response from Jakub S, Hotel Manager at Crowne Plaza West HanoiResponded 1 week ago

Hello Ko J, Greetings from Crowne Plaza West Hanoi, Thank you for sharing your feedback about your stay with us. We are glad to hear that we were able to accommodate all your needs. As the underlying goal of the Hotel is to make business...More

Reviewed 4 weeks ago via mobile

This is my second visit to Hanoi and I preferred to stay here once again. Breakfast was awesome and staff there were very nice and friendly. Supermarket is just about 5 to 10 minutes walk from the hotel.More

1  Thank mettala39
Response from Jakub S, Người quản lý at Crowne Plaza West HanoiResponded 4 weeks ago

Dear Mettala39, Greetings from Crowne Plaza West Hanoi, Thank you very much for your review. I am pleased to hear that you have enjoyed our breakfast and we would love to see you with us very soon again. Please do not hesitate to contact me...More

Reviewed 7 April 2018 via mobile

First time in Hanoi, Vietnam. Had worried about accessing hotel from the airport, however I was relived by the driver dispatched from Crowne Plaza Concierge team. Found myself safe and comfortable at back seat driving to hotel. Was also welcomed by dedicated staffs at Club...More

Thank S C
Response from Jakub S, Manager at Crowne Plaza West HanoiResponded 8 April 2018

Dear Sam_Sangwook, Warmly greeting from Crowne Plaza West Hanoi, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service from our Concierge team, Club Lounge. Our staff are trained to provide...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Free Parking
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
USD 97 - USD 148 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#22 Luxury Hotel in Hanoi
#35 Spa Hotel in Hanoi
#40 Business Hotel in Hanoi
#67 Romantic Hotel in Hanoi
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms, Family Rooms
Details
Price range
USD 97 - USD 148 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#22 Luxury Hotel in Hanoi
#35 Spa Hotel in Hanoi
#40 Business Hotel in Hanoi
#67 Romantic Hotel in Hanoi
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms, Family Rooms
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Traveller (174)
Room & Suite (73)
Dining (32)
Pool & Beach (6)
Business Centre & Event Rooms (8)
Questions & Answers
Ask a question
Dqminh89
26 May 2018|
AnswerShow all 4 answers
Response from Jakub S | Property representative |
Dear Dqminh89, Thank you for your question, Currently, we do not have these listed newspapers as you mentioned. We also not offer shuttle service to the old quarter Regards, Jakub S - Hotel Manager
1
Vote
YakubAL
18 August 2017|
AnswerShow all 7 answers
Response from Jakub S | Property representative |
Dear "YakubAL" Thank you for your querry. It is around 14Km from Crowne Plaza West Hanoi to the Old Quarter & other spots downtown. It takes about 40-45 minutes to get there by car/Uber/Grab or a bit more by public bus... More
0
Votes
koin_12
12 February 2017|
Answer
Response from Aekthada | Reviewed this property |
I didn't use the pool but I saw it from my room. It's good for a leisurely swim but if you're planning on lap swimming it isn't ideal.
-1
Votes
Room Tips
"It is next to a stadium, can be quite noisy during weekend."
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"ask for high floor if you are on business trip. and ask to be far away from Tourist group level"
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"I stayed at the top floor no noise at all..."
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"Book executive lounge access"
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