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Located in the middle of French Quarter, Ha Noi Old Quarter and governmental area, as well as the famous shopping and entertainment areas, this trendy hotel’s location is ideal for shopping, entertainment and business. With 60 modern and stylishly designed rooms, Acoustic Hotel & Spa has what every discerning traveler is looking for. From its floor to ceiling windows with panoramic views of the sprawling metropolis of Ha Noi to its comfortable ambiance and luxury neo-classical design. The Acoustic Hotel & Spa provides a multitude of drinking and dining options on-site, including Indigo Restaurant, Eclipse Sky Bar – one of the best rooftop bars to view sunset in Ha Noi, ideal for both relaxed yet stylish French dining and a chill out venue for friends to enjoy some fine wines & cocktails.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Romantic
Mid-range
Languages Spoken
English, French, Vietnamese
Location
39 Tho Nhuom St Hoan Kiem, Hanoi 100000 Vietnam
Name/address in local language
Acoustic Hotel & Spa
755 reviews
Getting there
Great for walkers
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The Acoustic Hotel & Spa emerges as a sanctuary of tranquility, offering a romantic and spacious environment that reviewers find ideal for unwinding. Many guests commend the clean and comfortable rooms, equipped with modern amenities, and are often impressed by the quiet ambiance. The hotel's prime location, coupled with its excellent value and reasonable rates, consistently earns praise.
Exceptional service is a hallmark of the Acoustic Hotel, with staff members receiving accolades for their politeness and dedication. Amenities, including varied breakfast options and spa services, add to the hotel's allure.
Location
Convenient
Atmosphere
Romantic
Rooms
Comfortable
Value
Reasonable
Cleanliness
Immaculate
Service
Attentive
Amenities
Top-notch
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Im from Philippines. And our group came all the way from Bahrain to visit Vietnam for the first time. This hotel we chose in Hanoi especially the new Acoustic Premium building is in high class in terms of hospitality, location and premium room. We feel safe and secure. They have a lot or variety of food in their breakfast also which is recommended for Muslim. We definitely coming back again and choose this hotel again.
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Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pham Dung, Guest Services / Front Office at Acoustic Hotel & Spa
Responded 9 Sept 2024
Dear Martinpaula2019, Thank you so much indeed for choosing Acoustic Hanoi Hotel & Spa as brand new Acoustic Premium Hotel & Spa. We are so happy and be proud of having your group here while you are in Hanoi Old Town. We are so appreciated when you take time to share your experience on this forum, base on your feedback, we know that you had a very comfortable and enjoyable stay at the Acoustic Hanoi Hotel. Your great comment with highest scores is very important for us because you have encouraged us to work harder & better to ensure all guests just like you have a better experience. We do committed to improving our services and facilities to makes your staying always pleasant at Acoustic Hanoi as we could to deserve your supporting and your love! Till our path cross again, we wish you all the good trips before heading home and the entire team look forward to welcoming you back as loyal guests at Acoustic Hanoi Hotel & Spa soonest. With our best regards Mr. Thu - Hotel General Manager.
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We had a perfect stay at the Acoustic. The staff are so kind and remember your name from day one. We arrived at 4am and they took us to the spa to sleep until breakfast was served. We sat at breakfast until they had a room ready for check-in. Check-in at 8am was 50% of the room rate which is very fair. Justin was an amazing manager always smiling and offering suggestions for local cuisine. He surprised us with a honeymoon surprise one evening. We found the breakfast buffet to be varied and plentiful. You don’t get fresh fruit like that in America. You could also order eggs, omelets, pho daily which was included. I don’t understand the last fee negative reviews. They are very opposite of our experience. We used the laundry service which was quick and efficient. Enjoyed the happy hour at the roof top bar. Asked for a splash of passion fruit in our vodka soda and was the best cocktail of the trip so far. The air conditioner works quickly which was a relief after the temps were still in the 90s one day before December! The sites of the old quarter are very walkable from the hotel. We did get 30,000 steps most days but never felt the need for public transportation. They send housekeeping to do a quick sweep of the room while you check-out in case you miss anything. For reference we arrived from New Delhi and had stay at the Leela Palace. The stays were equally enjoyable. I would highly recommend staying with Justin and his staff.
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Date of stay: November 2022Trip type: Travelled as a couple
Room Tip:We had a balcony facing the street and weren’t bothered by noise.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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The staff are the best. When we were about to be ripped off by a taxi, they noticed right away, rushed over, took a picture of the license plate number, and negotiated with the driver. They worked well together. Thank you, Tony aka Dung Do and Ms Hang Ha, and Ms Mai Trang (receptionist) and Mr Cac (bell man)!
We stayed in a junior suite, and the balcony was lovely. It's away from the downtown area, but there are small cafes and restaurants nearby where only locals can eat. I highly recommend it!
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
When a customer/ client compliments you on your service when checking in please dont respond with l know my service is excellent. Because the following day your service wasn’t excellent and your reply to my problem which l was trying to explain was over looked. Never think your too good as expectations get higher and when you can’t deliver then reviews like this are put forward.
Don’t forget that this isn’t classified as a cheap hotel @$100 AUD per night. The initial welcoming is fantastic, friendly and the lobby has Ana amazing feel. I was seated then given tea and candy ginger which was really nice. Once my booking was processed then the young female staff member explained that she had given me an upgrade which sounded amazing tho the following experience wasn’t such a great one.
Walking into the room was nice and you do get some fruit and a tiny bottle of wine 🍷 compliments which your room which is a nice touch.
I was alittle bit disappointed with the room upgrade as l feel it was a down grade. My initial room was on the 9th floor which have a much bigger balcony with a small garden tho l was supposedly upgraded up to the 10th floor which has a tiny cage like balcony plus l wouldn’t suggest anybody stay on the 10th floor due to the restaurant being right above you. The restaurant opens at 6am and is quite busy and loud and you can hear every chair move. Also my room was right next to the lift which alone is another constant noise not to mention the people coming and going. When l approached the staff member that checked me in the following morning about the upgrade being a downgrade, the girls response was not professional instead she said maybe next time we will give you another room on another floor. Well there won’t be a next time. It’s a nice hotel don’t get me wrong and the Lobby is nicely designed, fresh, welcoming and the door man and porter are super friendly and always up for a good conversation and super helpful. The beds are huge comfortable and the pillow are plush. Fantastic shower with good hot water and pressure and again nice room. Not a lot of room due to the bed being so big tho that was fine. The gym had several machines out of order and that area is quite dark. The restaurant and staff are attentive tho it is quite loud in the kitchen specially around 9-10am with plates and cutlery being thrown into sink’s constantly like the staff are in a hurry to get out of there.
The Skybar wasnt open and the bar downstairs didnt even have beer to buy.
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Date of stay: January 2023
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed in the Acoustic on 3 separate occasions during a 2 week trip as we used Hanoi as our base. Cannot recommend this place enough if it’s in your price range - the location is great, the staff were endlessly helpful, and we were lucky enough to be upgraded as “returning guests” both times. The breakfast is great, a mix of local and continental buffet styles, the rooftop bar is good for a pre night-out sharpener, and the location puts it about 15 minutes walk through the crazy Hanoi streets to beer street and the night markets. If I ever get the chance to return to Hanoi, this would be my first choice accommodation.
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Date of stay: July 2024Trip type: Travelled as a couple
Room Tip:Contact the hotel in advance with any queries, they’re so, so helpful and really want to make...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dung Pham, Dịch vụ khách hàng / Lễ tân at Acoustic Hotel & Spa
Responded 27 July 2024
Dear Chris, Thank you very much for choosing Acoustic Hotel & Spa as your base during the extended trip to Hanoi. At Acoustic Hotel & Spa, we endeavor to stun every guest with the finest extravagance services & facilities, and we are thrilled that you had such a fantastic experience with us on all three occasions. It's always a pleasure to welcome returning guests like you, and we are so proud of the opportunities it brings. We are glad that our team's efforts and the chance to upgrade your room, when available, were appreciated. We are overjoyed to hear that our central location suited your needs perfectly and that you found our breakfast offerings diverse with a mixture of both continental & local choices. It is wonderful that you took the chance to enjoy the drinks and ambiance at our Eclipse Sky Bar; we believe that it helped start your evening pleasantly. Your recommendation means the world to us! It's the greatest reward that motivates our team to keep up the phenomenal services and the enthusiasm for each and every guest. Till our paths cross again, we wish you all the best on your future trips and we look forward to welcoming you back to Acoustic Hotel & Spa whenever your travels bring you to Hanoi again. In appreciation, Acoustic team.
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We had never been to Hanoi so picking a hotel is daunting. One of the key criteria was location and the Acoustic Hotel & Spa is just perfect, just 10 min walk from St Joseph’s Cathedral. We stayed in the new Acoustic Premium in their Royal Suite which was fabulous. Huge, very clean and well appointed. It is in a separate building next door to the main hotel and feels more tranquil and special. Breakfast in the hotel was good with a wide choice available. It can get busy so pick your time.
But the abiding memory is the staff. From the moment we arrived they were treated really well. The manager Mr Tue personally showed us to our room and for our three days everyone was super friendly and helpful. When I left my luggage scales behind, the found it and organised to send it on to Hoi An for me. Outstanding customer service.
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Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:The dining room is not huge so it can get busy with tour groups at breakfast.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pham Dung, Guest Services / Front Office at Acoustic Hotel & Spa
Responded 21 Sept 2024
Dear Vincent, Wow, it is hard to say enough how happy we are but let us express a word of BIG thank for choosing our Acoustic Hanoi even we are not the biggest one in Old Town. We are very proud of having guests just like both of you here with us! As you know the very middle edge location is very convenience to walk around while you visit Hanoi, the Royal Suite room is biggest with luxury facilities, the wide choice option at breakfast daily inclusive fresh juices & coffee to drink it could be enough for your new day... For the lost and found at hotel, we are always try our best to find the best way to return to guests as hotel policy. Your amazing comment with the highest score is considered as one of our greatest reward what endeavor our team work more better and harder to deserve all guest's supporting. Till our path cross again, we wish you have good time in Hoi An as other beauty destinations in Vietnam before heading home and the entire team look forward to welcoming you back as loyal guest at Acoustic Hanoi soonest. With our best regards Mr. Thu - Hotel General Manager.
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This is budget/luxury, you get what you pay for. This location is advertised at a higher price, showing a “sale” for a much lower rate, it’s is a $50/night hotel at best. Rooms were deceptive in the photographs, they look much larger than they are.
I was disappointed, thinking I had maybe scored a half decent deal on a hotel for a few nights, it was sub par, at best.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled solo
Room Tip:Small, crowded rooms. Deceptive photography. Take into consideration when booking.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dung Pham, Dịch vụ khách hàng / Lễ tân at Acoustic Hotel & Spa
Responded 22 July 2024
Dear NikkiB361, We appreciate that you have taken the time to review Acoustic Hotel & Spa. It is disheartening to hear that the stay fell short of your expectations and we would like to extend a sincerest apology for any discomforts. However, please rest assured that our prices are very competitive compared to other properties in the Old Quarter, especially considering the amenities and services we offer. We continuously review and adjust our rates to ensure they reflect the value provided to our guests. Once again, thank you for choosing Acoustic Hotel & Spa. We hope that we will have another opporttunity to welcoming you back for more enjoyable experiences. In appreciation, Acoustic team.
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Stayed here for 3 nights 4 days. From the moment we arrived Mr Justin was so helpful and informative when it come to great food location, local attractions, transportation around the city and loads more the whole staff there couldn’t be more helpful . The room was lovely we stayed in the acoustic suite , was very clean and the bed was very comfortable , we couldn’t fault the hotel or the staff , we had such an awesome stay , and would recommend to anyone staying in Hanoi , such a fantastic location , you can walk to all the best eating spots and beer street and attractions , great spot to explore , thanks so much to mr Justin and all the staff from Alex and Alanna
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We had a fantastic stay at the Acoustic Hotel and Spa, where the service was truly five-star. From the moment we checked in, Tommy, the manager, assisted us and made us feel very welcome, even though we had booked a room at a cheaper rate with buffet breakfast through Booking.com. We opted for an upgrade to the Premier Suite, which was well worth the reasonable fee.
The breakfast selection was extensive, and the staff, especially Vivian, were amazing. We stayed for six days, and Vivian remembered all our preferences and usual requests. We also want to thank Kim for always checking in on us and ensuring we had everything we needed.
The hotel is located in the Old Quarter, within walking distance of all the main tourist spots. We HIGHLY RECOMMEND the Acoustic Hotel and Spa for its excellent service and convenient location.
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Date of stay: June 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Please stay here it is a phenomenal hotel!!!! Such fantastic service, brilliant location in the Old Quarter 5 minutes walk from train street and everything at your door step! We booked this hotel 1 hour in advance due to cancelling another hotel which was false advertising with photos so we are SO grateful to the beautiful Acoustic Hotel & Spa for accommodating us and providing such a great clean room, amazing breakfast and great service overall.
The receptionists are so so helpful and nice to speak with and give you a detailed map of Hanoi and tell you everything you need to know! Thank you Acoustic Hotel & Spa you have made our Hanoi trip so great. We will be back 💗
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Date of stay: July 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kim Ms, Chủ sở hữu at Acoustic Hotel & Spa
Responded 12 Sept 2023
Xin chao Emmamc1997, It's hard to say enough but a big thanks for your kind choosing and taking the time to reviewing us following your recent stay at Acoustic Hotel & Spa. It's wonderful that your time with us turned into such a lovely experience. We are delighted to learn that our facilities & services exceeded your expectations and participated in your enjoyable days in Hanoi. Your wonderful comments and highest scores are a great source of encouragement as you endeavor our team works better and harder day by day to ensure all guests will have a good and pleasant stay. Till our path crosses again, we wish you all the good trips ahead and the whole team looks forwards to welcoming you back as our loyal guest the next time you visit Hanoi! Cảm ơn & hẹn gặp lại, Kim & Team.
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Hi..The airport transportation is extra and its not included. We need to opt it and its added to our total bill. There are 2 types of transport. for you opt for a small taxi..but if its 4 you will require a big one.I am sorry I forgot how much I paid,but mine was a big taxi.Hope this answers your question.
We have luggage store at the lobby so you can leave your luggage when you check out without fee.
Feel free to contact us through our email if you need any more information.
Acoustic Hotel & Spa Team
Dear EllireWH96,
Thank you so much for choosing our hotel for your trip in Hanoi. We would like to inform you that our check out time at noon. If you want to have late check out until 6.00pm you will have to pay 50% room rate. Please contact our front desk staff to get more information when you staying there or contact direct through our hotel email
Regards
There are more places to choose from in the Hanoi area.
PRICE RANGE
AU$96 - AU$169 (Based on Average Rates for a Standard Room)
LOCATION
VietnamHanoi
NUMBER OF ROOMS
60
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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