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Sheraton Hanoi Hotel

CancelonUSD 125*
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#90 of 581 Hotels in Hanoi
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 154*
USD 125*
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USD 130*
USD 130*
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Sheraton Hanoi Hotel
Sheraton Hanoi Hotel
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1,381 Reviews from our TripAdvisor Community

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Showing 1,088: English reviews
Seattle, Washington
Reviewed 28 September 2015

I recently had the opportunity to stay at the Sheraton Hanoi for over 50 nights because of a work assignment. When you stay at a hotel this long, you get to know the hotel pretty well. I'm not going to go in to too much detail on the amenities and facilities. It is incredibly clean, well maintained and the rooms...

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Helpful?
1Thank Clark N
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear “Clark N”, Thank you very much for choosing to stay with Sheraton Hanoi hotel during your recent long business trip. We are pleased to hear that you were happy with your stay. All the staffs are committed to quality and excellent service. They will go the extra mile to ensure guest satisfaction and create a memorable experience for all...

Australia
Reviewed 27 September 2015

The outstanding thing at this Hotel is the staff. At check in, Ms Phuc Dao & all of the other reception staff, plus the concierge staff, made our stay memorable. The rooms were great, spacious & clean & walking along the corridors, you would swear you had been transported back to 1930's Hanoi. Just a beautiful old Hotel with lots...

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Helpful?
Thank dioz
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear “dioz”, Thank you for staying with Sheraton Hanoi hotel during your recent trip to Hanoi. We are glad that you were happy with our hotel and staff. The staffs in Sheraton are ever ready to assist the guests. They will go the extra step to ensure all guests will get a memorable experience during their stay. Your comment about...

Reviewed 24 September 2015 via mobile

I chose to stay at the respective hotel for 5 nights as it was the conference venue (& it happened to fall on my birthday week). Firstly, I appreciate the reception staff and bellboy for their professionalism and nice manners. On top of that, I was also pleasantly surprised especially on my birthday (My very first time to spend my...

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Helpful?
Thank Jessie F
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear “Jessie F”, Thank you very much for choosing to stay with Sheraton Hanoi hotel during your recent visit to Hanoi. We are happy to hear that you had a pleasant stay at our hotel. All our staffs are motivated to deliver quality service and ensure all guests have a pleasant and memorable service. We appreciate your comment and will...

London, United Kingdom
Reviewed 24 September 2015

I just had an amazing trip to vietnam and sheraton such an amazing place to stay. Very friendly and helpful employees! shout out to the Club service with manager Ms Dao, and the butler team Mr Minh and Mr Phan Anh for their incredible services!

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Helpful?
Thank Jenny S
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear “Jenny S”, Thank you for staying with Sheraton Hanoi hotel. We are glad to hear on your amazing stay with us. All our service staffs are engaging and will go out of their way to exceed guest expectations so as to ensure a pleasant and memorable stay. We thank you for your comments. It will motivate the team to...

Hanoi, Vietnam
Reviewed 21 September 2015

the service is good and staffs are frendly. the pool is veryclean and the gym instructors are alway at hand to assist. Food is always good and also room service is of high standard. Chadwick Dond kenya airways staff

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Helpful?
Thank Handsome9999123
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear “Handsome9999123”, Thank you very much for choosing to stay with Sheraton Hanoi hotel during your recent business trip in Hanoi. We are glad to hear that you had a pleasant stay with us. From the rooms, staff, cuisine and surroundings we strive to meet guest expectations, being a top 5 star hotel in Hanoi. The Sheraton Hanoi is located...

Reviewed 20 September 2015

The room was classic style with a beautiful lake view. The service was great, most of the staff were kind and had no trouble during the stay at this hotel. Only one thing I was so disappointed was the changing and shower place at the sauna. The changing room was so messy with used towels left here and there, slippers...

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Helpful?
Thank Halu_Halu_Halu
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear “Halu_Halu_Halu”, Thank you for choosing to stay with Sheraton Hanoi hotel during your business trip to Hanoi. We are glad to hear on your convenient stay with us. All our service staffs are engaging and will go out of their way to exceed guest expectations and deliver a pleasant and memorable experience. We value your comment and will take...

Abu Dhabi, Abu Dhabi, United Arab Emirates
Reviewed 20 September 2015

The staff at this hotel are really helpful. It is clean and well appointed. One handy hint I would offer if you are an alcohol drinker is to avoid the wine - it is definitely over priced compared to other drinks! But this is the same throughout Hanoi so not just this hotel. The hotel is located in a quiet...

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Helpful?
2Thank Mary D
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear “Mary D”, Thank you for staying with Sheraton Hanoi hotel during your recent trip to Hanoi. We are glad to hear that you had a nice stay with us. The Sheraton Hanoi is located in a calm area by the West lake where guests can enjoy tranquility. All the staff are dedicated in delivering top quality service. We appreciate...

Ho Chi Minh City, Vietnam
Reviewed 17 September 2015

I stayed in 16 FL.. Nice room,nice view. Ms Oanh Tran (house keeping ) helped me a lot with excellent service. If you want to translate in Vitnamese,ask her..she also makes your room wonderful. One again,Xin Cẩm on .

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Helpful?
1Thank Flyjet67
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear “Flyjet67”, Thank you for choosing to stay with Sheraton Hanoi hotel during your recent trip to Hanoi. We are glad to hear on your wonderful stay with us. The Sheraton Hanoi is committed in giving all our guests a warm and comfortable stay in a calm and tranquil environment. The staffs are always on hand to assist and go...

Da Nang, Vietnam
Reviewed 16 September 2015

Came here for dinner and I had a fabulous night tonight in Oven D'or. We chose this restaurant through my friend advise and couldn't be more happy. The food was fantastic and so we're the staff. Helpful, knowledge and friendly: Quang Nguyen, Hoa Nguyen.

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Helpful?
Thank Hoai P
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear “Hoai P”, Thank you for choosing our Oven D’or restaurant for your dinner. We are delighted to know that you had a fantastic evening. Our culinary team always strives to offer top quality and gastronomic cuisines to all our guests. All the staffs in the hotel are motivated to deliver 5-star quality service. They go out of their way...

Jakarta, Indonesia
Reviewed 16 September 2015 via mobile

Recently we had a fabulous trip and to top it all up we had such a great dinner in Hemisphere Restaurant at Sheraton Hanoi. The food was great, menu that offers variety, and the service was excellent. In fact the Hotel manager, Sashi was more than willing to help us accommodate some special orders. The staff were very warm and...

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Helpful?
1Thank Sha J
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear “Sha J”, Thank you for choosing our Hemispheres restaurant for your dinner. We are glad to know that you had a great experience at our international steak and seafood restaurant. Our culinary team always strive the best to offer high quality and delicious cuisines from the best ingredients from all over the world.. All our staff are well trained...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Truly a “resort within the city,” Sheraton Hanoi Hotel provides the perfect balance between tranquility and convenience. Take in panoramic views of Hanoi’s largest lake and enjoy great comforts in the 299 spacious guest rooms and suites, specially designed to help you relax. Gather in the Link at Sheraton, a communal, interactive space that keeps you connected to what matters most. Experience stunning Sheraton Club Rooms, all with Sheraton Sweet Sleeper Beds, while enjoying the added benefits of Sheraton Club Lounge. ... more   less 

Additional Information about Sheraton Hanoi Hotel

Address: K5 Nghi Tam, 11 Xuan Dieu Road | Tay Ho District, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Price Range: $131 - $379 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Hanoi Hotel 5*
Number of rooms: 299
Reservation Options:
TripAdvisor is proud to partner with Hotwire, Orbitz, Expedia, Hotels.com, Booking.com, Evoline ltd, Cancelon, getaroom.com, TripOnline SA and HotelQuickly so you can book your Sheraton Hanoi Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#26 Luxury Hotel in Hanoi
#31 Business Hotel in Hanoi
#35 Spa Hotel in Hanoi
#54 Romantic Hotel in Hanoi
#55 Family Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Hanoi Hotel staff and other travellers.
9 questions
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Questions? Get answers from Sheraton Hanoi Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Look over the lake if possible.”
nickw107, 19 May 2017 | Read review
“Room suitable for moslem”
poerwantosriyono, 19 May 2017 | Read review
“The little extra to stay on the Exec. Club was well worth it”
AGroof, 3 May 2017 | Read review
“Make sure you ask for a room with good water pressure. The shower water pressure could be very weak.”
, 30 Apr 2017 | Read review
“We stayed in room 810 and 812 with our two kids and it was quiet”
bonniekiama, 15 Apr 2017 | Read review
5 of 5
Cancelon
USD 125* /night
View Deal
Hotwire.comUSD 130
Orbitz.comUSD 130
HotelQuicklyUSD 154
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*Disclaimer
Prices are for 1 room, 2 adults
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