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Sheraton Hanoi Hotel

AMOMAUSD 116*
View Deal
#84 of 580 Hotels in Hanoi
Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
USD 140*
USD 116*
USD 118*
USD 118*
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Sheraton Hanoi Hotel
Sheraton Hanoi Hotel
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1,361 Reviews from our TripAdvisor Community

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Showing 1,073: English reviews
Brussels, Belgium
Reviewed 2 weeks ago

No charm, just comfortable for business people. We had a problem with the bill. After lengthy discussions we came to an agreement. But we decided to leave as the room we got did not meet our expectations.

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Helpful?
Thank msegard
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear msegard, We would like to thank you for taking your valuable time to share with us your recent experience at Sheraton Hanoi. We're truly sorry to hear that you didn't have great experience with us. Our Front Desk associates should been more careful to review your bills upon your departure. Your feedback is very valuable for us to move...

Saarbrucken, Germany
Reviewed 2 weeks ago

We have just spent 4 nights in March 2017 in the Sheraton in Hanoi , the hotel was lovely the service excellent and staff very very helpful . The Hotel is about a 15 minute walk from the old town which is a must to visit . It took us a couple of days to get used to the traffic...

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Helpful?
Thank Sprockett666
Management response:

Dear Sprockett666, We are delighted to know that you had enjoyed your time in Hanoi with Sheraton Hanoi Hotel. Thank you for your comment about our services. Our associates strive to always provide our guests with warm, attentive and personalized services. Located near West Lake, Sheraton Hanoi instills a sense of calmness and tranquility. We offer a complimentary shuttle bus...

Hanoi, Vietnam
Reviewed 2 weeks ago

I had a stomach ache , So I could not have the meal whole day. So I send a message to "Sherato Hanoi Hotel " Korean Staff Ms Hwang Mi hee. and Sheraton great staff send me a great warm meal, even 10 30 PM to my room. I really my sincerest appreciation for great service . and great days...

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Helpful?
Thank jhym00
Management response:

Dear J H Park, Thank you for taking the time sharing your experience of your stay at Sheraton Hanoi Hotel. We are delighted to read that our service has met your expectation. We are glad to hear we could help you deliver the meal to your room and that you felt better. Your feedback will be shared with MS. Hwang,...

Buckingham, United Kingdom
Reviewed 2 weeks ago via mobile

We had one night in the Sheraton and what a great night it was! We arrived at 10 am which was very early for check-in but after a 15 hr journey we needed to rest. We were offered a upgrade for $50 for 2 of us. This allowed us a room immediately and use of the club lounge where we...

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Helpful?
1Thank sarahd782
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear sarahd782 We could not be happier reading your written review. We really appreciate your great feedback regarding your experience. Your feedback are greatly inspired us to keep up the good jobs. Thank you for choosing the Sheraton for your trip to Hanoi. We certainly look forward to the pleasure of welcoming you back for another wonderful stay. Warm regards...

Limassol, Cyprus
Reviewed 3 weeks ago

I always flock to Sheraton for many reasons but some Sheraton hotels stand out a little more. The decor looks very nice and is well cared for, breakfast buffet is extensive but a little crowded for my taste, so I spend most of my time in the lounge which has a quieter atmosphere all around. The rooms are clean and...

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Helpful?
Thank Nate B
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear Nate B, We are delighted to know that you had an enjoyable and memorable stay with Sheraton Hanoi Hotel. Our associates are dedicated to providing all guests with warm, friendly and personalized services. Thank you for your comments as they will inspire the team to further deliver top quality services. Should your future travels bring you back to Hanoi,...

Reviewed 3 weeks ago via mobile

We stayed here 3 nights. This is a decent hotel a bit tucked away, Uber and taxi drivers always had a hard time finding it. It's about a 10 minute cab ride from the old quarter. Breakfast was quite the spread but not a lot of veggie options for us. The pool looks decent but we didn't have any time...

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Helpful?
Thank Travel B
Management response:

Dear Travel B, Thank you for sharing your experience at Sheraton Hanoi Hotel. Your comments are valued and appreciated. Our Culinary team noted your feedback and are working on to improve the breakfast buffet. Your compliment on our associates have greatly motivated us to keep up the good jobs. Thank you again for your comments and we look forward to...

Hanoi, Vietnam
Reviewed 3 weeks ago via mobile

A very comfortable stay. The room was nice with westlake view. The staff was so friendly and helpful. Love the breakfast with many choice. Clean pool and fitness center. A hight recommended to have dinner at O'ven door restaurant.

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Helpful?
Thank TrungTran4890
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear TrungTran4890, We appreciate the time you spent to share your experience with us. Thank you for your comments about the rooms and also the friendly staff, we continuously strive to provide personalized experience to all guests. Our buffet dinner at Oven D'or restaurant is very popular place in town with wide range of cuisines. We hope you will return...

Limassol, Cyprus
Reviewed 3 weeks ago

Spend few weeks at the hotel. Staff are friendly and helpful, comfortable for business. Breakfast was ok, after a while you want to change it and have more variety. Close to the small mall nearby. Uber can't understand the directions to the hotel so you need to come out to the main street.

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Helpful?
Thank justvacati0n
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear justvacati0n, We are delighted to know that you had an enjoyable and comfortable stay with Sheraton Hanoi Hotel. Our associates are dedicated to providing all guests with warm, friendly and attentive services. Thank you for your comments as they will inspire the team to further deliver top quality services. Uber services is quite new in Hanoi, please connect with...

Reviewed 3 weeks ago via mobile

We were upgraded to a beautiful suite, and used SPG free nights to begin with! Free on top of free.... plus an amazing happy hour club dinner each night and feast in the morning as well. Upgrading to the club is essential! Sheraton Hanoi is the way to go! The hotel employees are wonderful and speak fluent English. They are...

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Helpful?
Thank tara f
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear tara f, Fabulous to read your review and thank you very much for your loyalty with Starwood before and now Marriot International. With Sheraton Club on the 17th floor, our guests can enjoy happy hour with free-flow drinks and hors d'oeuvre while watching over the marvelous West Lake. Your great comments about our associates are greatly appreciated and inspired...

New York City, New York
Reviewed 3 weeks ago

This was a nice hotel, nothing special but certainly nothing bad. The rooms were nice with spacious bathrooms, the amenities were nice and the breakfast selection was diverse and pretty good. It is somewhat far from the action in Hanoi so you will have to take a cab to get back and forth.

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Helpful?
Thank Ryan H
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear Ryan H, Thank you for sharing your experience at Sheraton Hanoi Hotel. We value and appreciate your comments. Sheraton has a wide view overlooking the famous West Lake, which brings about a calm and tranquil ambience for our guests. We provide shuttle service 5 times a day leaving the hotel at 9am, 11am, 1pm, 3pm and 6pm. This shuttle...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Truly a “resort within the city,” Sheraton Hanoi Hotel provides the perfect balance between tranquility and convenience. Take in panoramic views of Hanoi’s largest lake and enjoy great comforts in the 299 spacious guest rooms and suites, specially designed to help you relax. Gather in the Link at Sheraton, a communal, interactive space that keeps you connected to what matters most. Experience stunning Sheraton Club Rooms, all with Sheraton Sweet Sleeper Beds, while enjoying the added benefits of Sheraton Club Lounge. ... more   less 

Additional Information about Sheraton Hanoi Hotel

Address: K5 Nghi Tam, 11 Xuan Dieu Road | Tay Ho District, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Price Range: $126 - $448 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Hanoi Hotel 5*
Number of rooms: 299
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotwire, Orbitz, Hotels.com, TripOnline SA, HotelQuickly, Evoline ltd and getaroom.com so you can book your Sheraton Hanoi Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#26 Luxury Hotel in Hanoi
#31 Business Hotel in Hanoi
#33 Spa Hotel in Hanoi
#54 Romantic Hotel in Hanoi
#55 Family Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Hanoi Hotel staff and other travellers.
9 questions
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Questions? Get answers from Sheraton Hanoi Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed in room 810 and 812 with our two kids and it was quiet”
bonniekiama, 15 Apr 2017 | Read review
“1 room on each floor, ending in 02, is a suite”
brucemitchell108, 1 Apr 2017 | Read review
“Be sure to take a short walk to the restaurants on the lake.”
  • Dated
  • Dated, could be rennovated
904chrisd, 25 Mar 2017 | Read review
“Higher floor with lake views”
amryj, 19 Mar 2017 | Read review
“Lake View room is very beautiful”
yoesidha, 10 Mar 2017 | Read review
5 of 5
AMOMA
USD 116* /night
View Deal
Booking.comUSD 118
Hotwire.comUSD 118
TripAdvisorUSD 118
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*Disclaimer
Prices are for 1 room, 2 adults
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