We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sheraton Hanoi Hotel

Save
Traveller (881)
Room & Suite (464)
Dining (124)
Overview
  • Excellent48%
  • Very good37%
  • Average12%
  • Poor2%
  • Terrible1%
Travellers talk about
“west lake”(155 reviews)
“the club lounge”(96 reviews)
“spg platinum”(14 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
All hotel details
Rooms
29 Apr.30 Apr.
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 12 partner sites to see rooms from USD 113.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Hanoi hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "1b9fee385d77405ca8308faf8c43bbd9", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":1533551,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[40834065],"additionalContentIds":[],"pollCount":0,"checkin":{"day":29,"month":4,"year":2018},"checkout":{"day":30,"month":4,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":113,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"1b9fee385d77405ca8308faf8c43bbd9","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":160,"lowestMetaPrice":113,"additionalPartner":false,"highestMetaPriceDisplay":160,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":160,"lowestMetaPrice":113,"highestMetaPriceDisplay":160,"hotelName":"Sheraton Hanoi Hotel","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjFiOWZlZTM4NWQ3NzQwNWNhODMwOGZhZjhjNDNiYmQ5IiwiQUlLIjoiZGY4ODI1MTZjODk0NDBlOWFmNDY0NTZjMmY1ZDE2NTQifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "29/04/2018", "checkOut": "30/04/2018", "lowestPrice": "USD 113", "hasDates": true, "hacComplete": true, "contentIdMappings": {"40834065":"BookingCom"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerAttributes":null,"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_room_grid_responsive","moduleList":["handlers","tracking"],"template":"ibex_room_grid_responsive__widget","divClasses":"prw_rup prw_ibex_room_grid_responsive","dust":{"sub_header":"ibex_room_grid_responsive__sub_header"},"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"}}}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerAttributes":null,"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_mismatch_message","moduleList":["handler"],"template":"ibex_mismatch_message__widget","divClasses":"prw_rup prw_ibex_mismatch_message","dust":{},"js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"}}}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerAttributes":null,"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_room_grid_row_responsive","moduleList":[],"template":"ibex_room_grid_row_responsive__widget","divClasses":"prw_rup prw_ibex_room_grid_row_responsive","dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"},"js":{}}}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
{"containerAttributes":null,"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","divClasses":"prw_rup prw_ibex_photo_carousel","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}}}
Reviews (1,613)
There are newer reviews for Sheraton Hanoi Hotel
See the most recent reviews
Filter reviews
1,270 results
Traveller rating
591
454
169
36
20
Traveller type
Time of year
LanguageEnglish
More languages
591
454
169
36
20
Show reviews that mention
All reviewswest lakethe club loungespg platinumfree shuttleold quarterbit datedlake viewquiet areabreakfast buffetan upgradefitness centertaxi rideupgraded to a suitetravel deskhotel is locatedhalong baythe hustle and bustle
FilterEnglish
Updating list...
11 - 15 of 1,270 reviews
Reviewed 3 weeks ago

Sheraton group of hotels has been a regular choice for me world-over, and it did not disappoint me even in Hanoi, Vietnam. Sheraton played the perfect catalyst for me to rejoice, rewind and rejuvenate myself in this beautiful country. The play area and tennis court...More

Thank sameer7772015
Response from SheratonHanoiManager, Manager at Sheraton Hanoi HotelResponded 3 weeks ago

Dear sameer7772015, We appreciate the time you spent to share your experience with us. At Sheraton Hanoi, associates are dedicated to serve guests with their passion, inspiration and warm hearts. Thank you for your comments as they will inspire the team to further deliver top...More

Reviewed 3 weeks ago via mobile

We had a great stay here. They up graded us to a club floor room and out our front door was the club with Breakfast and lunch it was like built in room service. All the staff from club room to the restaurants were going...More

Thank djembetycoon
Response from SheratonHanoiManager, Manager at Sheraton Hanoi HotelResponded 3 weeks ago

Dear djembetycoon, We appreciate you taking time to share with us your experience while at our hotel. Thank you for your positive comments. Our associates always strive to provide guests with top quality services and exceeding expectations. Therefore, your comments mean a lot to us....More

Reviewed 4 weeks ago

Quick check-in, clean room as you would expect from a Sheraton, accommodating staff, good location, spacious gym. Was higher priced than normal but that was Hanoi overall not just the Sheraton. No complaints.More

Thank RSSDude
Response from SheratonHanoiManager, Manager at Sheraton Hanoi HotelResponded 3 weeks ago

Dear RSSDude, Thank you for staying at Sheraton Hanoi. It's a great pleasure to hear that you've had a lovely stay with us. Next time if your journeys in the future bring you back to Hanoi, we would like to welcome you back to Sheraton...More

Reviewed 4 weeks ago

Sheraton Hotel Staff was excellent , very professional and courteous, especially we got to make friends with Phoung and Hang in the lounge area. They were the nicest and very eager to help people, remembering our prefrences of drinks and snacks for the 5 nights...More

Thank 936bobby
Response from SheratonHanoiManager, Manager at Sheraton Hanoi HotelResponded 3 weeks ago

Dear 936bobby, We are so happy you enjoyed our hotel. Our associates are dedicated to providing all guests with warm, friendly and attentive services. Thank you for your comments as they will inspire the team to further deliver top quality services. Should your future travels...More

Reviewed 4 weeks ago via mobile

I am always very happy to stay at Sheraton Hanoi the reason why is hotel butler Miss Thao Bui always gave warm welcome and great hospitality and helped me a lot when I faced uncomfortable situation during my stay. She always supported me from the...More

Thank arc032
Response from SheratonHanoiManager, Manager at Sheraton Hanoi HotelResponded 3 weeks ago

Dear arc032, We appreciate your recognizing Ms. Thao Bui for her hospitality. As a culture of Sheraton, our associates are passionate and motivated to exceed guest expectations. Your compliments have greatly motivated us to keep up the good job. Thank you very much and we...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Free Parking
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Tennis Court
Outdoor pool
Details
Price range
USD 110 - USD 302 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#26 Luxury Hotel in Hanoi
#31 Business Hotel in Hanoi
#40 Spa Hotel in Hanoi
#40 Family Hotel in Hanoi
#52 Romantic Hotel in Hanoi
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 110 - USD 302 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#26 Luxury Hotel in Hanoi
#31 Business Hotel in Hanoi
#40 Spa Hotel in Hanoi
#40 Family Hotel in Hanoi
#52 Romantic Hotel in Hanoi
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (881)
Room & Suite (464)
Dining (124)
Pool & Beach (52)
Amenities (66)
Business Centre & Event Rooms (13)
Family and Play Areas (4)
Questions & Answers
Ask a question
SRAATraveler
25 January 2018|
AnswerShow all 10 answers
Response from T8156WWstephens | Reviewed this property |
There are many of little cafes and ethnic eateries in the neighborhood. And if you feel a little adventurous like myself, there is a Starbucks within 10-15 min walk
1
Vote
Gun-Nat
27 November 2017|
AnswerShow all 2 answers
Response from SheratonHanoiManager | Property representative |
Dear Gun-Nat, Please be informed that we charge US $50 per room per night subject to 7% service charge and 10% VAT from Deluxe to Club room with full club benefit. Warm regards Nguyen Ngoc Tien Director of Rooms
2
Votes
13 November 2017|
AnswerShow all 4 answers
Response from 258crystalb | Reviewed this property |
Our travel group organized it for us. However they do have a free bus that leaves for the old quarter at certain times of the day. I recommend checking with the hotel directly.
0
Votes
Room Tips
"I think all rooms ahave a lake view"
Read review
"Sheraton Club"
Read review
"Executive floor or Executive tower room give better view of westlake."
Read review
"Higher floors with a view of the lake are preferred"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing