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Sheraton Hanoi Hotel

CancelonUSD 125*
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#89 of 580 Hotels in Hanoi
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 215*
USD 125*
Great Deal
USD 129*
USD 130*
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Sheraton Hanoi Hotel
Sheraton Hanoi Hotel
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1,380 Reviews from our TripAdvisor Community

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Showing 1,087: English reviews
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Reviewed 3 days ago NEW

Although this Sheraton is rather dated as people have said, the Club Room definitely makes up for it. I had some of the best dishes here in all of Vietnam. The dinner spread with drinks is indulgent. Each day after being in Hanoi's center with lots of noises, smells, and commotion, the Club Room overlooking the West Lake is a...

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Helpful?
Thank Austen M
SheratonHanoiManager, Manager at Sheraton Hanoi Hotel, responded to this review

Dear Austen M, Thank you for staying with Sheraton Hanoi Hotel. Located near West Lake, Sheraton Hanoi instills a sense of calmness and tranquility. With Sheraton Club on the 17th floor, our guests can enjoy happy hour with free-flow drinks and hors d'oeuvre while watching the sunset over the marvelous West Lake. Our associates always strive to provide guests with...

New York
Reviewed 1 week ago NEWvia mobile

A good place to stay while visiting Hanoi. Only a very short ride by taxi to the old Hanoi. They have a nice swimming pool with a swim up bar to get your drinks. Aside from many wonderful amenities, this hotel has the greatest breakfasts I have ever had. A very wide choice of Western, Asian and Vietnamese food.

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Helpful?
Thank Manny B
SheratonHanoiManager, Manager at Sheraton Hanoi Hotel, responded to this review

Dear Manny B, Fantastic to read your review. Our culinary team were very happy to read your view about the breakfast buffet. They're working hard to endure that there is a large. We hope that the journey will bring you back to Hanoi one day soon. It would be lovely if we could welcome you again here at Sheraton Hanoi....

Norwich, England, United Kingdom
Reviewed 1 week ago NEW

This hotel is very relaxed next to the West Lake but a little way off the town centre, but the hotel have a fleet of taxis (very cheap) to take you to anywhere you want to go. The pool is nice and the rooms are large with all the facilties you would require. Breakfast was buffet style in a very...

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Helpful?
Thank Nick W
SheratonHanoiManager, Manager at Sheraton Hanoi Hotel, responded to this review

Dear Nick W, We are glad you enjoyed your stay with us and that the facilities and services met your expectations. At Sheraton Hanoi, we are committed in delivering high quality products and top-notch services to all of our guests. The hotel is located right next to West Lake, which brings about a sense of tranquility for the guest stay...

Yogyakarta, Indonesia
Reviewed 1 week ago

beatiful room, beatiful place, housekeep staff keeps the room cleanser, perfect by Oanh Tran. Restaurant gives information of what the foods are made of. I have nice view every day from 17th floor. Service of luggage team very well.

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Helpful?
Thank poerwantosriyono
SheratonHanoiManager, Manager at Sheraton Hanoi Hotel, responded to this review

Dear poerwantosriyono, We are delighted to know that you had an enjoyable and memorable stay with Sheraton Hanoi Hotel. Our associates are dedicated to providing all guests with warm, friendly and attentive services. Thank you for your comments as they will inspire the team to further deliver top quality services. Should your future travels bring you back to Hanoi, we...

Reviewed 1 week ago

The hotel is located next to West Lake. There are plenty of restaurants nearby but not much choices for street food within walking distance. The environment around the West Lake offers peaceful & relaxing feel. The hotel do have tours to few famous spots however it's quite pricey compare to other company. For the hotel room, it's clean & housekeeping...

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Helpful?
Thank NiKi L
SheratonHanoiManager, Manager at Sheraton Hanoi Hotel, responded to this review

Dear NiKi L, We appreciate the time you spent to share your experience with us. As you have mentioned the location of the hotel makes it great to stroll around the lake area for a walk to see another side of Hanoi life away from the hustle and bustle of the city. We are indeed very proud of our associates,...

Reviewed 1 week ago via mobile

Hotel perfect located. Great breakfast options. Staff was helpful and friendly. Rooms are very spacious and bed is comfortable. They offered a crib to our 9 month old baby. Room service was great but a bit pricey as one would expect.

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Helpful?
Thank Nat G
SheratonHanoiManager, Manager at Sheraton Hanoi Hotel, responded to this review

Dear Nat G, We feel lucky to work at a place so ideally located by West Lake, biggest lake in Hanoi. Sheraton Hotel resemble an elegant resort in the midst of a busy, prosperous city. All of our associates love what they do to deliver top quality service to exceed the expectations of all guests. Should your future travels bring...

Reviewed 1 week ago

I first stayed at this hotel in Nov 2013 and recently stayed again in May 2017. Not much has changed since. This is a lovely hotel but a bit outdated. The furniture and decor is rather old fashioned. I stayed in one of the club room floors and they were large, spacious, well lit but dated. The carpet was a...

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Helpful?
Thank Poulomi B
SheratonHanoiManager, Manager at Sheraton Hanoi Hotel, responded to this review

Dear Poulomi B, Thank you for your review of the Sheraton Hanoi Hotel. Fantastic to read "Top Notch Service". Our team were very happy to read your review especially culinary team. Our Chefs make continuous efforts to ensure high quality and a wide range of cuisines. Your compliments have greatly motivated us to keep up the good job. We have...

Arlington, Virginia
Reviewed 1 week ago

The service at Sheraton Hanoi is great. The staff are polite and accommodating. But the hotel is in serious need of refurbishment. I felt like I had stepped back to the 1970s. Don't get me wrong, everything was comfortable, clean, and while the location was not right in the thick of Hanoi, cabs were easily available. The Club lounge had...

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Helpful?
Thank juliana74
SheratonHanoiManager, Manager at Sheraton Hanoi Hotel, responded to this review

Dear juliana74, We would like to thank you for taking your valuable time to share with us your recent experience at Sheraton Hanoi. We're truly sorry to hear that you didn't have great experience with us. Sheraton Hanoi has been experiencing over 10 years of operations and we are doing major upgrade at the moment. At Sheraton Hanoi, associates are...

Barcelona, Spain
Reviewed 2 weeks ago via mobile

Warm and generous culture. The same continues with the Sheraton Hanoi team. I must thank the club lounge staff for their great service. Also, thank Ms. Linh for emailing me in advance to make sure my arrival requests were met. Must try the Pho on the club level, great noodles and presentation. Thank you everyone, I am looking forward to...

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Helpful?
1Thank davidkim70
SheratonHanoiManager, Manager at Sheraton Hanoi Hotel, responded to this review

Dear davidkim70, We are delighted to know that you had an enjoyable and memorable stay with Sheraton Hanoi Hotel. Our associates are dedicated to providing all guests with warm, friendly and attentive services. Thank you for your comments as they will inspire the team to further deliver top quality services. We look forward to welcoming you back to Sheraton. Warm...

Sanya, China
Reviewed 3 weeks ago

We stayed twice when we arrived in Hanoi and then again when we returned at the end of our trip. If you are after glamour this may not be the hotel for you, but if you are after a comfortable room with attentive service by really eager and nice staff, this is definitely the place for you.

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Helpful?
Thank Andreas T
SheratonHanoiManager, Manager at Sheraton Hanoi Hotel, responded to this review

Dear Andreas T, Thank you for sharing your experience at Sheraton Hanoi Hotel. We are committed in delivering high quality products and top-notch services to all of our guests. Hence your comments will inspire us to keep up the good jobs. We look forward to welcoming you back in the future. Warm Regards, Nguyen Ngoc Tien Rooms Division Manager

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Truly a “resort within the city,” Sheraton Hanoi Hotel provides the perfect balance between tranquility and convenience. Take in panoramic views of Hanoi’s largest lake and enjoy great comforts in the 299 spacious guest rooms and suites, specially designed to help you relax. Gather in the Link at Sheraton, a communal, interactive space that keeps you connected to what matters most. Experience stunning Sheraton Club Rooms, all with Sheraton Sweet Sleeper Beds, while enjoying the added benefits of Sheraton Club Lounge. ... more   less 

Additional Information about Sheraton Hanoi Hotel

Address: K5 Nghi Tam, 11 Xuan Dieu Road | Tay Ho District, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Price Range: $131 - $379 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Hanoi Hotel 5*
Number of rooms: 299
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Hotels.com, Hotwire, Evoline ltd, Cancelon, TripOnline SA, getaroom.com and HotelQuickly so you can book your Sheraton Hanoi Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#26 Luxury Hotel in Hanoi
#31 Business Hotel in Hanoi
#35 Spa Hotel in Hanoi
#54 Romantic Hotel in Hanoi
#55 Family Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Hanoi Hotel staff and other travellers.
9 questions
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Questions? Get answers from Sheraton Hanoi Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Look over the lake if possible.”
nickw107, 19 May 2017 | Read review
“Room suitable for moslem”
poerwantosriyono, 19 May 2017 | Read review
“The little extra to stay on the Exec. Club was well worth it”
AGroof, 3 May 2017 | Read review
“Make sure you ask for a room with good water pressure. The shower water pressure could be very weak.”
, 30 Apr 2017 | Read review
“We stayed in room 810 and 812 with our two kids and it was quiet”
bonniekiama, 15 Apr 2017 | Read review
5 of 5
Cancelon
USD 125* /night
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Expedia.comUSD 129
Orbitz.comUSD 130
AMOMAUSD 215
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Prices are for 1 room, 2 adults
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