We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Sheraton Hanoi Hotel

Show Prices
#81 of 574 Hotels in Hanoi
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
Compare best prices from top travel sites
and 1 more site!
Professional photos
Sheraton Hanoi Hotel
Sheraton Hanoi Hotel
Panoramas (13)
View Map
{"widget":{"name":"ibex_baseline_photo_carousel","divClasses":"prw_rup prw_ibex_baseline_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_baseline_photo_carousel__widget","dust":{"nav_controls":"ibex_baseline_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

1,296 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 1,029: English reviews
Hong Kong, China
Reviewed 2 days ago NEW

A hotel not to close to the central parts of Hanoi. The staff was fantastic, helpful, professional and kind. Comfortable beds, great breakfast and wonderful view from the room. Will definitely come back!!

 Report
Helpful?
Thank Martin S
Chicago, Illinois
Reviewed 4 days ago NEW

We stayed here on two separate nights as we ddid a mid-week trip to Ha Long Bay. The staff was super friendly and helpful. On the first stay the Japanese Prime minister was in town and staying at the Sheraton. This caused our king bed not to be available (due to all of the staff, etc) but they put us...

 Report
Helpful?
Thank Mike P
Washington, District of Columbia, District of Columbia, United States
Reviewed 4 days ago NEW

My husband and I stayed here on a vacation to Hanoi and it was a fine hotel. The room was pretty big which was nice. The hotel is a big old but that's not an issue. The location is 1 hour walk from the Old Quarter in Hanoi, but they had a shuttle that we hopped on for a ride...

 Report
Helpful?
Thank martalynne14
Cleveland, Ohio
Reviewed 6 days ago NEW

Thoroughly enjoyed our stay here. Good clean hotel. Great service and very nice buffet breakfast lot of choices. Would recommend this hotel if you are looking for a first class hotel with good amenities.

 Report
Helpful?
1Thank Review1950
Reviewed 1 week ago via mobile

Service is acceptable. Staff seems not to be well-trained, or due to high season, they have to recruit the part-time staff. Meals and beer Ok, but not really valuable for 5-star grade. Acceptable generally.

 Report
Helpful?
Thank Phungnm
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear Phungnm, Thank you for taking the time to share your experiences at Sheraton Hanoi. Your comments are valued and appreciated. Being a top notch 5 star hotel, we must ensure top quality service and giving every guests a pleasant memorable experience. if you have the time, could you please provide more detail on your experiences then we will improve...

Brisbane, Australia
Reviewed 1 week ago

I stayed at Sheraton Hotel, Hanoi in December 2016 for 4 nights. It was my first trip in Hanoi (half business/half private). My brother stayed at a club lounge room in November and he told me that he was very impressed about the services. So, I also booked the club lounge room (room was very clean). While all staff at...

 Report
Helpful?
Thank EmikoNozu
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear EmikoNozu, Thank you for choosing to stay with Sheraton Hanoi Hotel. We are delighted to know that you had memorable stay with us. Our associates are always available to provide the most personalized, friendly and attentive services. Thank you for your kind feedbacks and your recognition to Ngo Duc Truong is very much appreciated. We will share with Mr....

Reviewed 1 week ago

We stayed in Sheraton Hanoi during NYE week and it was good. The hotel is located a bit far from the old town which requires you to take a cab or the hotel shuttle. I am SPG Platinum Ambassador and I stayed in the suite which was fine. The rooms were big but the carpet was stained everywhere and the...

 Report
Helpful?
1Thank Lior B
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear Lior B, Thank you for posting your review on trip advisor. The hotel is located slightly away from the hustle and bustle of the old quarter with only a 10 to 15 minute taxi ride away. Thank you for your comments about lounge team, they work hard to ensure everyone is well looked after. We have also noted your...

Adelaide, South Australia, Australia
Reviewed 1 week ago

The hotel is situated on Westlake outside the hustle and bustle (noise!) of Hanoi so a nice peaceful place to stay with some nice restaurants around. Recommend Maison Restaurant very close to hotel on lake for awesome Vietnamese fusion food. Great setting. We found the checkin was a little slow. Some welcome drinks could have been offered while we had...

 Report
Helpful?
Thank benson12379
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear benson12379, Thank you for choosing to stay with Sheraton Hanoi Hotel. Located away from the crowded streets of Hanoi city center, Sheraton instills a calm and tranquil ambience for our guests. Our associates are always available to provide the most personalized, friendly and attentive services. Thank you for your kind feedbacks, which have been taken into notice by our...

Ho Chi Minh City, Vietnam
Reviewed 2 weeks ago

Locations is not great but view is good, far from the center but relaxing, Rooms were large, toilets were also large, just not happy with the Quality of Bed/ Mattress. Equipments are nice, have washlet in the toilet

 Report
Helpful?
Thank Dhananjay K
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear Dhananjay K, Thank you for sharing your experience at Sheraton Hanoi. Located next to the West Lake, Sheraton Hanoi resemble an elegant resort in the midst of a busy, prosperous city with many restaurants and bars in walking distances. It’s great to read your positive comments about the rooms and bathroom and I am sorry for your quality of...

Sundbyberg, Stockholms Län, Sweden
Reviewed 2 weeks ago

You won't get disappointed at Sheraton Hanoi. It has everything you'd expect from a Sheraton hotel both from standard and with an excellent staff. However Sheraton Hanoi a little bit pricy in a vietnamese setting when it comes to restaurants and massage for example,

 Report
Helpful?
Thank Stefan B
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear Stefan B, On behalf of the team at Sheraton Hanoi, I thank you for great comments. Our associates are dedicated to provide all guests with warm, friendly and attentive services. Your comments will inspire the team to further deliver top quality services. We have duly noted your feedback in regard of pricing and work on it. Should your future...

945 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (544)
Viewed
View from Room (48)
Viewed
Dining (29)
Viewed
Hotel & Grounds (80)
Viewed
Room/Suite (70)
Viewed
Family/Play Areas (4)
Viewed
Pool/Beach Area (19)
Viewed
Business Centre/Function Rooms (5)
Viewed
Bathroom (34)
Viewed
Other (255)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (386)
Viewed
Amenities (65)
Viewed
Deluxe Room (54)
Viewed
Executive Suite (67)
Viewed
Grand Deluxe Room (52)
Viewed
Pool (18)
Viewed
Dining (30)
Viewed
Sheraton Club King Room (49)
Viewed
The Hotel (51)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (15)
Viewed
Hotel & Grounds (6)
Viewed
Bathroom (1)
Viewed
Business Centre/Function Rooms (1)
Viewed
Dining (3)
Viewed
Room/Suite (2)
Viewed
Pool/Beach Area (1)
Viewed
Other (1)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Hanoi hotels
0.2 km away
InterContinental Hanoi Westlake
1.4 km away
Pan Pacific Hanoi
Pan Pacific Hanoi
#77 of 574 in Hanoi
1,587 reviews
7.7 km away
JW Marriott Hotel Hanoi
Show Prices
Show Prices
Show Prices
4.9 km away
Hilton Hanoi Opera
Hilton Hanoi Opera
#88 of 574 in Hanoi
1,900 reviews
3.6 km away
Lotte Hotel Hanoi
Lotte Hotel Hanoi
#52 of 574 in Hanoi
481 reviews
4.4 km away
Melia Hanoi
Melia Hanoi
#68 of 574 in Hanoi
1,574 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Truly a “resort within the city,” Sheraton Hanoi Hotel provides the perfect balance between tranquility and convenience. Take in panoramic views of Hanoi’s largest lake and enjoy great comforts in the 299 spacious guest rooms and suites, specially designed to help you relax. Gather in the Link at Sheraton, a communal, interactive space that keeps you connected to what matters most. Experience stunning Sheraton Club Rooms, all with Sheraton Sweet Sleeper Beds, while enjoying the added benefits of Sheraton Club Lounge. ... more   less 

Additional Information about Sheraton Hanoi Hotel

Address: K5 Nghi Tam, 11 Xuan Dieu Road | Tay Ho District, Hanoi 1000, Vietnam
Region: Vietnam > Hanoi
Price Range: $131 - $267 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Hanoi Hotel 5*
Number of rooms: 299
Reservation Options:
TripAdvisor is proud to partner with Agoda, Booking.com, Travelocity and Hotels.com so you can book your Sheraton Hanoi Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#25 Luxury Hotel in Hanoi
#31 Business Hotel in Hanoi
#33 Spa Hotel in Hanoi
#54 Romantic Hotel in Hanoi
#55 Family Hotel in Hanoi
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Sheraton Hanoi Hotel staff and other travellers.
8 questions
Ask a question

See all questions (8)

Questions? Get answers from Sheraton Hanoi Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Sheraton club room - beautiful view of lake and accessible to the club lounge”
  • View from my room on 18th floor
 of 5 bubbles EmikoNozu, 13 Jan 2017 | Read review
“always book from Starwood website”
 of 5 bubbles 385dhananjayk, 10 Jan 2017 | Read review
“Club Floor room recommended”
  • Executive Suite
  • Bedroom of Executive Suite
 of 5 bubbles Aneesh2011, 31 Dec 2016 | Read review
“Upper floor has better city and lake view.”
 of 5 bubbles ttoshi2013, 31 Dec 2016 | Read review
“Try to pay a bit more for a Club room if you like to have a view, glass of wine and quick dinner. No charge”
 of 5 bubbles Vancouveritas, 24 Dec 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay