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Sheraton Hanoi Hotel

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Traveller (893)
Room & Suite (464)
Dining (124)
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Overview
  • Excellent48%
  • Very good37%
  • Average12%
  • Poor2%
  • Terrible1%
Travellers talk about
“west lake”(158 reviews)
“the club lounge”(97 reviews)
“spg member”(15 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
All hotel details
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Reviews (1,644)
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1,296 results
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605
464
170
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20
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605
464
170
37
20
Show reviews that mention
All reviewswest lakethe club loungespg memberfree shuttleold quarterlake viewbit datedquiet areabreakfast buffetan upgradefitness centertaxi rideupgraded to a suitetravel deskhotel is locatedhalong baythe hustle and bustle
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1 - 5 of 1,296 reviews
Reviewed yesterday

A lovely hotel with fantastic staff. Situated on the West lake is a lovely, (although a little isolated) spot. The facilities are as you would expect from Sheraton with excellent personal service everywhere. spacious spotless rooms with lovely views.

Thank Peter B
Reviewed 3 days ago

Hotel is clean and good, staff very friendly and restaurants offer very good food. Near to the main town so travelling is easy. Rooms are big and offer good views. Good clean swimming pool and Gym too.

Thank astralsriram
Reviewed 3 days ago via mobile

I think it’s one of the best hotels in the capital of Vietnam. It’s not new but still beautiful and well organized. It’s very nicely situated next to the West lake and has beautiful panoramic views. We were staying in suite on 17th from and...More

Thank Ost-up
Reviewed 3 days ago via mobile

The hotel was fine - service was great, breakfast was plentiful and tasty, and the rooms were nice sized and modern (I was in a refurbished room). The biggest irritation is the location. You are 20 minutes from the historic core, and due to road...More

1  Thank Wrldtvlr27
Reviewed 1 week ago

We held our wedding here. The service is very good and everyone seems to enjoy themselves. We also stayed at the suite afterward. The carpet was a bit old, the decor & furniture might require some update, etc. But the view is very nice.

Thank Helena N
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Free Parking
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Tennis Court
Outdoor pool
Details
Price range
USD 105 - USD 226 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#26 Luxury Hotel in Hanoi
#31 Business Hotel in Hanoi
#40 Family Hotel in Hanoi
#42 Spa Hotel in Hanoi
#52 Romantic Hotel in Hanoi
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 105 - USD 226 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#26 Luxury Hotel in Hanoi
#31 Business Hotel in Hanoi
#40 Family Hotel in Hanoi
#42 Spa Hotel in Hanoi
#52 Romantic Hotel in Hanoi
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (893)
Room & Suite (464)
Dining (124)
Pool & Beach (52)
Amenities (66)
Business Centre & Event Rooms (13)
Family and Play Areas (4)
Questions & Answers
Ask a question
SRAATraveler
25 January 2018|
AnswerShow all 10 answers
Response from T8156WWstephens | Reviewed this property |
There are many of little cafes and ethnic eateries in the neighborhood. And if you feel a little adventurous like myself, there is a Starbucks within 10-15 min walk
1
Vote
Gun-Nat
27 November 2017|
AnswerShow all 2 answers
Response from SheratonHanoiManager | Property representative |
Dear Gun-Nat, Please be informed that we charge US $50 per room per night subject to 7% service charge and 10% VAT from Deluxe to Club room with full club benefit. Warm regards Nguyen Ngoc Tien Director of Rooms
1
Vote
13 November 2017|
AnswerShow all 4 answers
Response from 258crystalb | Reviewed this property |
Our travel group organized it for us. However they do have a free bus that leaves for the old quarter at certain times of the day. I recommend checking with the hotel directly.
0
Votes
Room Tips
"facing the lake"
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"overlooking the lake"
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"Rooms higher in the hotel, away from elevators."
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"Best Hotel to stay in"
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