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Sheraton Hanoi Hotel

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11 Xuan Dieu K5 Nghi Tam, Tay Ho, Hanoi 100000 Vietnam
COVID-19 update: See the added health and safety measures this property is taking.Read more
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What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Hanoi Hotel
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#98 of 1,276 hotels in Hanoi
Location
Cleanliness
Service
Value
2021 Travellers' Choice Best of the Best
Truly a “resort within the city,” Sheraton Hanoi Hotel provides the perfect balance between tranquility and convenience in Hanoi, Vietnam. Take in panoramic views of Hanoi’s largest lake and enjoy great comforts in the 299 spacious guest rooms and suites, specially designed to help you relax. Experience stunning Sheraton Club Rooms, while enjoying the added benefits of Sheraton Club Lounge.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Tennis court
Kids stay free
Valet parking
Wifi
Paid internet
Hot bath
Adult pool
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Kid-friendly buffet
Nightclub / DJ
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Shops
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Lake View
Languages Spoken
Russian, Chinese, Japanese, Korean and 1 more
Hotel links
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2118Reviews17Q+A100Room tips
Traveller rating
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Popular mentions
kraut2010 wrote a review Jul 2021
Cologne, Germany11 contributions1 helpful vote
The Sheraton in Hanoi is, although being a bit old, very well located at the Westlake and its staff is ever so friendly, welcoming and utmost resourceful. particularly the staff in the lounge on the 19th floor.
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Date of stay: May 2021
Value
Location
Service
Trip type: Travelled on business
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지나가는 행인 wrote a review Jun 2021
Hanoi, Vietnam3 contributions
Very comfortable and enjoyable place. Thanks to Ngoc, Nguyen, and Mình who speak Korean well, I was able to have a good conversation during my business trip. I will choose this hotel for my next business trip. Thank you so much to the three above.
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Date of stay: June 2021Trip type: Travelled on business
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Response from Julian Wong, General Manager at Sheraton Hanoi Hotel
Responded 5 Jul 2021
Dear Vacationer550788, We are truly impressed to know that you had an enjoyable and memorable stay with Sheraton Hanoi Hotel. At Sheraton Hanoi, we are committed in delivering high quality products and top-notch services to all of our guests. The hotel is located right next to West Lake, which brings about a sense of tranquility for the guest stay whether it is for business or leisure. I do hope that your journey will lead to this beautiful city of Hanoi again. We look forward to welcoming you back in the future. Warm regards, Julian Wong General Manager
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Matt Wang wrote a review Jun 2021
3 contributions2 helpful votes
The club lounge team in Sheraton Hanoi is perfect, it makes you feel warm and relaxing during the stay. Special thanks to one of the staff Oanh, she is very kind and always like to talk to people and treat you like friends, which makes me feel warm after a whole day working. Also appreciated to the entire professional team in club lounge to deliver the best service while in pandemic
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Date of stay: June 2021Trip type: Travelled on business
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Response from Julian Wong, General Manager at Sheraton Hanoi Hotel
Responded 5 Jul 2021
Dear E2233CSmattw, We are truly impressed to know that you had an enjoyable and memorable stay with Sheraton Hanoi Hotel. At Sheraton Hanoi, we are committed in delivering high quality products and top-notch services to all of our guests. The hotel is located right next to West Lake, which brings about a sense of tranquility for the guest stay whether it is for business or leisure. I do hope that your journey will lead to this beautiful city of Hanoi again. We look forward to welcoming you back in the future. Warm regards, Julian Wong General Manager
Read more
Jang B wrote a review Mar 2021
2 contributions1 helpful vote
We joined a wedding here today, the overall atmosphere is good. The foods are very nice, I like the fish La Vong. Especially the staffs are very friendly and polite. Goob job! Congratulations to Ly and Dao!!!!!!!
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Date of stay: March 2021Trip type: Travelled with family
1 Helpful vote
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Response from Julian Wong, General Manager at Sheraton Hanoi Hotel
Responded 9 Mar 2021
Xin chào chị Jang-Bae, Cảm ơn Quý khách đã dành thời gian chia sẻ với chúng tôi trải nghiệm tham dự tiệc cưới của Quý khách tại khách sạn Sheraton Hanoi. Chúng tôi rất vui khi nhận được những phản hồi vô cùng tích cực từ Quý khách. Đội ngũ nhân viên tại khách sạn Sheraton Hanoi luôn luôn cố gắng để mang lại trải nghiệm hoàn hảo cho Quý khách. Rất hân hạnh đón tiếp Quý khách những lần sau nữa. Tổng Giám đốc, Julian Wong
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Nathantran wrote a review Nov 2020
Houston365 contributions287 helpful votes
I just had a recent several days stay at the hotel and the experience was very memorable and highly satisfying! Thanks to the help and professionalism of Mr Tuan Anh Front office manager my check in was smooth and flawless! The room was upgraded to suite and nicely prepared! It was a very spacy suite with beautiful view of Ho Tay and the city beyond. Throughout my stay I had the best service and attention from the staffs and supervisor at Oven D'or, like Quang and one particular young lady, if I remember correctly her name was Oanh (but she always worked with Quang those days I was there)! She was nice and sweet while taking good care of my 88 yr old mother. The staffs at Executive lounge like Duyet and all the girls there..always making sure we're well taken care off! On the last nte, i also want to thank Mr Dronov for the dinners...we had a great time!
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Date of stay: November 2020
2 Helpful votes
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Response from Julian Wong, General Manager at Sheraton Hanoi Hotel
Responded 2 Dec 2020
Dear Nathantran, Fabulous to read your review. On behalf of the team at Sheraton Hanoi Hotel, I thank you for your great comments. I trust that you and your family have had a memorable experience with us. Here at Sheraton Hanoi, our associates are empowered and motivated to go the extra step to deliver personalized service to all guests. Thank you for choosing Sheraton Hanoi Hotel. We are looking forward to your future visit to our hotel. Warm regards, Julian Wong General Manager
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PRICE RANGE
USD 112 - USD 216 (Based on Average Rates for a Standard Room)
LOCATION
VietnamHanoi
NUMBER OF ROOMS
299
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Frequently Asked Questions about Sheraton Hanoi Hotel
Which popular attractions are close to Sheraton Hanoi Hotel?
Nearby attractions include Hoa Fashion (0.1 km), Ca Tru Thang Long (0.2 km), and Better World (0.2 km).
What are some of the property amenities at Sheraton Hanoi Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Sheraton Hanoi Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sheraton Hanoi Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Hanoi Hotel?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Sheraton Hanoi Hotel?
Conveniently located restaurants include Oven D'or Restaurant, Dalcheeni HANOI, and The Sidewalk Beer & Grill.
Are there opportunities to exercise at Sheraton Hanoi Hotel?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Sheraton Hanoi Hotel have an airport shuttle?
Yes, Sheraton Hanoi Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sheraton Hanoi Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Hanoi Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton Hanoi Hotel?
The staff speaks multiple languages, including Russian, Chinese, Japanese, Vietnamese, and Korean.