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Hanoi Imperial Hotel

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622 Reviews from our TripAdvisor Community

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Showing 507: English reviews
lake district
Reviewed yesterday NEW

We enjoyed our 3 nights here very much. It is 5 minutes walk from Hoin Kiem Lake. yet very quiet at night. Our room was large with a double (very comfortable) bed and a single bed. plenty of storage space and a large bathroom. Breakfast was good with a selection of fruits, hot food and fresh cooked eggs to order....

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Helpful?
Thank watersbabies
Reviewed 1 week ago via mobile

As a tourist to Vietnam since the past 7 days, I have gotten used to the high standards of service, cleanliness and F&B. This hotel lacks in all these quarters . Rooms are old,stuffy and with smell of Tobacco. The bathroom and electrical fittings were very old and not well kept. Breakfast was average -no brown bread, old and unappealing...

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Helpful?
Thank Abha C
Las Vegas, Nevada
Reviewed 1 week ago via mobile

This hotel was perfect for us visiting Hanoi! We stayed 3 days and they gave us the best service helping us set up or find anything we need. The rooms and bathrooms were very big and clean, which is always nice. Also, the breakfast here was great, it has a little bit of western food and a little bit of...

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Helpful?
Thank alexisd123
LeeNguyen91, General Manager at Hanoi Imperial Hotel, responded to this review

Dear Ms. Alexis Thank you so much for choosing our hotel for your staying in Hanoi and sending us the review with the highest score. We are so happy to know that you were comfortable with the room, the staff and the service of our hotel. Your great compliment is the motivation of all staff 's working spirit. We are...

Kuala Lumpur, Malaysia
Reviewed 1 week ago

We have a great time in Hanoi and the accommodation is fantastic. Upon arrival and checked in, we received a cake for Christmas which is a very warm welcoming to the guest. Anyway, overall the hotel was great and strongly recomended. Look forward to come back to the hotel again.

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Thank Geoffrey Edward... M
LeeNguyen91, General Manager at Hanoi Imperial Hotel, responded to this review

Dear Mr. Geoffrey Edward First of all, I would like to express our gratefulness for choosing our hotel out of numerous options in the Older Quarter and spending your precious time on sharing your review in this website. You stayed with us during the Christmas time, therefore, we hoped to bring you a warm Christmas in a foreign country with...

Christchurch, New Zealand
Reviewed 2 weeks ago

I spent a lot of time online and with travel agents in my home country before finding Hanoi Imperial Hotel and ended up using them for the bulk of our stay in Hanoi and to book 95% of our tours. I couldn't fault any part of their service, nor with the guides or tours they arranged for us, or any...

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Helpful?
Thank Kiwidivr
LeeNguyen91, General Manager at Hanoi Imperial Hotel, responded to this review

Dear Mr./Mrs. Kiwidivr, Greeting from Hanoi Imperial Hotel, Thank you for highly recommending our hotel to the Netizen. Your good words about our services are much appreciated. It is our mission to convey the message of real hospitality to guests like you and other upcoming guests. It is always a pleasure for us to receive positive feedback like yours. With...

Reviewed 3 weeks ago via mobile

We stayed at imperial hotel for 5 nights during the Christmas of 2016. The location is excellent, just a short walk from the lake. The overall standard of the room was great. The staff is very friendly and they helped us over email prior to our arrival, booked tours and came with recommendations. The breakfast is decent, but not great....

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Helpful?
Thank Magnus L
LeeNguyen91, General Manager at Hanoi Imperial Hotel, responded to this review

Dear Mr. Magnus First of all, we would like to express the sincere thankfulness to you for choosing our hotel for your trip out of the various accommodation options in the Old Quarter. In general, you were satisfied with the room, the service and the staff, that made we feel so happy. However, it was a little bit strange that...

California
Reviewed 3 weeks ago

I've stayed at the Hanoi Imperial a number of times and each time I have had a wonderful stay. I was there November 2016 and April 2016. I booked directly with Ms Sammy at the hotel and she arranged everything including free pick up at the airport (always nice when arriving in Hanoi). A special note about the the housekeeping...

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1Thank Jason1010
LeeNguyen91, General Manager at Hanoi Imperial Hotel, responded to this review

Dear Mr. Jason Thank you so much for choosing our hotel for your staying in Hanoi and sending us the review with the highest score. We are so happy to know that you were comfortable with the room, the staff and the service of our hotel. Your great compliment is the motivation of all staff's working spirit. As you decided...

Reviewed 4 weeks ago via mobile

Very well located with very good access to shops and restaurants . Hotel was very clean and tidy . Rooms are spacious & wifi is very good . Staff are very friendly and breakfast was very good . One downfall is that their is a lot of noise from the shops next to the hotel , very good value for...

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Helpful?
Thank Zaren R
LeeNguyen91, General Manager at Hanoi Imperial Hotel, responded to this review

Dear Mr. Ramlugan It was our honor to be the hotel that you chose for your staying among the various options in the Old Quarter area. Therefore, we would like to show you our profound gratefulness for your kind review in this website. We appreciate every single word written here. Moreover, the high score you gave us was the meaningful...

Johannesburg, South Africa
Reviewed 4 weeks ago via mobile

Fantastic location in Hanoi. Close to all amenities. Friendly staff. Hotel rooms could have some renovation done, but all in all, it was very clean and comfortable. Loads of good resturants around the hotel.

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Thank Ravjis
LeeNguyen91, General Manager at Hanoi Imperial Hotel, responded to this review

Dear Mr./Mrs. Ravjis, I would like to send our gratefulness for your choosing our hotel and your genuine review. It is indeed a true pleasure to make you have an enjoyable time with us. We hopefully look forward to your next stay at our hotel to see how our services become better. Best regards,

Johannesburg, South Africa
Reviewed 4 weeks ago via mobile

This hotel is not bad at all. It's clean and staff are very helpful and friendly and super polite. Bathroom is clean and shower is great. Massages at the spa are awesome. The location of this hotel is great. It's walking distance from the Hoan Kiem lake. The old quarter and French quarter are easily accessible by foot, no need...

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Helpful?
Thank reshmaramlugan
LeeNguyen91, General Manager at Hanoi Imperial Hotel, responded to this review

Dear Mr./Mrs. reshmaramlugan, I would like to send our gratefulness for your trust to choose our hotel out of numerous options in the nearby area and your genuine review. We are delighted to hear that you had a nice stay and found out our staff, location and breakfast to your liking. Besides this, we are also sorry about the noise...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Meeting Rooms
Official Description (provided by the hotel)
Hanoi Imperial Hotel is located right in the center of Hanoi Old Quarter and only 2-mminute walk to Hoan Kiem Lake. Having good food, drink and shopping just takes some steps from the hotel. It is also very close and convenient to visit the most popular tourist attractions, such as Ngoc Son Temple, Thang Long Water Puppet Theater, St. Joseph Cathedral, Hoa Lo Prison, Temple of Literature, Ho Chi Minh Complex, etc. The hotel has 40 elegant guest rooms with ful equipments and amenities. Most rooms are spacious and have large windows with stunning city view. The staff are courteous and well-trained. The extensive services include 24/24 reception, massage services, concierge, tour desk, airport transfer, car rental, housekeeping, washing and laundry, etc. The breakfast area provides a wide selection of food and panorama of the city in the morning. ... more   less 

Additional Information about Hanoi Imperial Hotel

Address: 44 Hang Hanh Str. | Hoan Kiem Dist., Hanoi 844, Vietnam
Region: Vietnam > Hanoi
Price Range: $69 - $317 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hanoi Imperial Hotel 4*
Number of rooms: 40
Reservation Options:
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Hotel Style:
#37 Luxury Hotel in Hanoi
#46 Spa Hotel in Hanoi
#56 Family Hotel in Hanoi
#83 Romantic Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Hanoi Imperial Hotel staff and other travellers.
1 question
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Questions? Get answers from Hanoi Imperial Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher floors have windows. rooms ending in 1 and 3 are quite close to the lift was”
 of 5 bubbles watersbabies, 20 Jan 2017 | Read review
“Room are clean and nice. Suites has nicer view.”
 of 5 bubbles geoffreyedwardmoorem, 8 Jan 2017 | Read review
“6th or 7th floor will be more quiet then lower floors.”
 of 5 bubbles Atcchan, 11 Dec 2016 | Read review
“Higher floors will have city view and the lift is working well and in good condition.”
 of 5 bubbles sureshmsj, 20 Nov 2016 | Read review
“All rooms are somewhat similar...due to its location, all rooms have similar views so it wouldn't matter much.”
 of 5 bubbles Nazeeb, 31 Oct 2016 | Read review
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