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Hanoi Imperial Hotel

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Hanoi Imperial Hotel
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633 Reviews from our TripAdvisor Community

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Showing 517: English reviews
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Reviewed 2 days ago NEW

We visited Vietnam three times last year, first of all staying at the Hilton Opera, then the Imperial Hotel, and finally a lower budget place where I accompanied my students. Two things I remember especially: my friend lost her passport, and the hotel staff really went out of their way to help her find it. I also had to change...

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Helpful?
Thank Peter S
Reviewed 1 week ago via mobile

I was impressed with this hotel. It is conveniently close to everything. The restaurant that serve breakfast (only) is on the too floor. The breakfast was amazing and the staff was helpful. I have a nut allergy and they would inform me which items I should avoid. They provided everything even toothbrush, toothpaste, razor, etc.

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Helpful?
Thank Keith T
LeeNguyen91, General Manager at Hanoi Imperial Hotel, responded to this review

Dear Mr. Keith Tang Warm greeting from Hanoi Imperial hotel and we all hope that your had a wonderful time in Vietnam. We also would like to send you our gratefulness for all words written here. These words were the worthy present for all the staff which could encourage us to keep trying to work. You and your partner were...

Hanoi, Vietnam
Reviewed 1 week ago

I had a night there and what i can give is 5 stars for it. It's a great location in a quite part , just few minutes walking you would see the beautiful lake - the heart of Hanoi and you would feel the hustle and bustle of the city. I really enjoyed it with a good service, a nice...

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Helpful?
Thank trangh15
LeeNguyen91, General Manager at Hanoi Imperial Hotel, responded to this review

Dear Madame Thank you so much for showing how you satisfied with our hotel including the location, the room, the service and the staff. We appreciate every single words, especially, the promise of coming back which is the goal we desire to achieve by working hard everyday. Hopefully, it will be soon to see you again. Your sincerely

Reviewed 1 week ago

Don't let this hotel bring your expectations down, although small and quaint. It has amazing service, amazing food and a great location. It also has amazing staff that go out of your way to make your trip better. This hotel was great for a budget hotel and exceeded our expectations tremendously.

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Helpful?
Thank Peter L
LeeNguyen91, General Manager at Hanoi Imperial Hotel, responded to this review

Dear Sir We would like to say thank you for taking your time to share your review about our hotel. We really appreciate your compliment for the service that we provide and for our enthusiastic and friendly staff. According to your sharing, we were honor to be a part of your enjoyable trip; however we also hope to make you...

west midlands
Reviewed 1 week ago

We stayed here for two nights following arrival in Vietnam. We arranged a car via the hotel to pick us up, and this was waiting for us on arrival. All emails to the hotel prior to our visit were answered quickly and efficiently. Staff were lovely and very helpful. The room was fine, and breakfast more than adequate. We also...

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Helpful?
Thank dizzymare_7
LeeNguyen91, General Manager at Hanoi Imperial Hotel, responded to this review

Dear Sir Thank you so much for taking time to share your comments about your recent stay at Hanoi Imperial Hotel. It was such an honor to serve you at our hotel and we do hope to welcome you back in the near future. Wishing you and your family a lot of health, happiness and success. Your sincerely,

Vancouver Island, Canada
Reviewed 2 weeks ago

We really enjoyed the staff at this hotel, extremely warm and helpful. The breakfast was very good. This hotel was in a great location, in the heart of the city but one street away from the main hustle and bustle.

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Thank marmot39
LeeNguyen91, General Manager at Hanoi Imperial Hotel, responded to this review

Dear Sir/Madame On behalf of all the staff, I would like to show how much we appreciate your lovely words presented here. There was nothing meaningful to us than the satisfaction of the guests like yours. As the leading man of the hotel, I am so proud of our staff who could bring you the cozy and comfortable feeling for...

Liverpool, United Kingdom
Reviewed 2 weeks ago

A great location in a quiet part of the old quarter but a few minutes walk brings you to the hustle and bustle of this crazy part of the city. For a little more peaceful walk, go around the lake in the evening and watch people dancing or just enjoying the quiet evening. The staff at the hotel were wonderful,...

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Helpful?
Thank John B
LeeNguyen91, General Manager at Hanoi Imperial Hotel, responded to this review

Dear Mr. John B, Greetings from Hanoi Imperial Hotel and thank you for your encouraging and supportive review! It is great and heartwarming to read of your experience during your stay with us and we are so pleased we were able to make your holiday a memorable success. It makes all our hard work and effort worthwhile and sincere thank...

Washington DC, District of Columbia
Reviewed 3 weeks ago via mobile

It's interesting that this establishment is listed in orbitz as a 4 star and a VIP! Yet, lackluster is being kind. This place is down right heinous. Our room reeked of cigarette smoke So badly that we wore masks at all times while occupying the room. When we complained to the staff, they were not mean but were unconcerned by...

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Thank jamie-lynnb13
LeeNguyen91, General Manager at Hanoi Imperial Hotel, responded to this review

Dear Mrs./Ms. jamie-lynnb13, Warmest greeting from Hanoi Imperial Hotel, Thank you so much for taking your valuable time to share your feedback regarding your stay with us. From your feedback, I am terribly disappointed that your time was not as satisfactory because of the cigarette smell in your room. Which you wrote here really did not at all reflect the...

London, United Kingdom
Reviewed 3 weeks ago

Located in a very central location yet fairly quiet alleyway in the old quarter - just a few hundreds meters from Hoan Kiem lake. This hotel is slightly dated but clean and well maintained. Rooms are classically decorated (not modern) and quite spacious. The staff is absolutely amazing, always smiling and friendly and quick to cater to your every need....

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Helpful?
Thank Eric V
LeeNguyen91, General Manager at Hanoi Imperial Hotel, responded to this review

Dear Mr. Eric V, Warm greeting from Hanoi Imperial Hotel, First of all, from the bottom of our hearts we would love to give you a big thankfulness for this remarkable feedback after your stay with us. We much appreciate every single word you have written about us, both compliments and criticism. It is our pleasure to note that you...

Brisbane, Australia
Reviewed 4 weeks ago

I stayed here with my husband three years ago. Since that time they have had a make over and improved there services. They have a restaurant and bar now, There location is perfect as it is near the lake, in the heart of the Old Quarter making everything you need in walking distance for shopaholics including a high end shopping...

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Helpful?
Thank Kerry1005
LeeNguyen91, General Manager at Hanoi Imperial Hotel, responded to this review

Dear Mrs. Kerry First of all, we would like to send you the thankfulness from the bottom of our heart. We are so thrilled to learn that you still chose our hotel to stay when you come back Vietnam and had a remarkable staying with us. It is our pleasure to have your trust to be the favorite place for...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Meeting Rooms
Official Description (provided by the hotel)
Hanoi Imperial Hotel is located right in the center of Hanoi Old Quarter and only 2-mminute walk to Hoan Kiem Lake. Having good food, drink and shopping just takes some steps from the hotel. It is also very close and convenient to visit the most popular tourist attractions, such as Ngoc Son Temple, Thang Long Water Puppet Theater, St. Joseph Cathedral, Hoa Lo Prison, Temple of Literature, Ho Chi Minh Complex, etc. The hotel has 40 elegant guest rooms with ful equipments and amenities. Most rooms are spacious and have large windows with stunning city view. The staff are courteous and well-trained. The extensive services include 24/24 reception, massage services, concierge, tour desk, airport transfer, car rental, housekeeping, washing and laundry, etc. The breakfast area provides a wide selection of food and panorama of the city in the morning. ... more   less 

Additional Information about Hanoi Imperial Hotel

Address: 44 Hang Hanh Str. | Hoan Kiem Dist., Hanoi 844, Vietnam
Region: Vietnam > Hanoi
Price Range: $66 - $392 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hanoi Imperial Hotel 4*
Number of rooms: 40
Reservation Options:
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Hotel Style:
#36 Luxury Hotel in Hanoi
#44 Spa Hotel in Hanoi
#56 Family Hotel in Hanoi
#82 Romantic Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Hanoi Imperial Hotel staff and other travellers.
2 questions
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Questions? Get answers from Hanoi Imperial Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Keep off the 7th floor as you are under the restaurant and can be noisy at 5:30am”
 of 5 bubbles 670JohnB670, 12 Mar 2017 | Read review
“Avoid the 7th floor.”
 of 5 bubbles 163MartinW163, 29 Jan 2017 | Read review
“higher floors have windows. rooms ending in 1 and 3 are quite close to the lift was”
 of 5 bubbles watersbabies, 20 Jan 2017 | Read review
“Room are clean and nice. Suites has nicer view.”
 of 5 bubbles geoffreyedwardmoorem, 8 Jan 2017 | Read review
“6th or 7th floor will be more quiet then lower floors.”
 of 5 bubbles Atcchan, 11 Dec 2016 | Read review
5 of 5