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Phoenix Palace Hotel

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26 Reviews from our TripAdvisor Community

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Showing 23: English reviews
Newcastle, Australia
Reviewed 7 October 2016

Was moved here from the Splendid Grand Hotel around the corner by Martin and enjoyed our stay here a lot. The staff were friendly and very helpful, we spent a night away at Ha Long bay and they with Martin took care of our excess luggage. They made sure that our tours were directed to the change of hotel as...

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3Thank Maurice S
Wooster, Ohio
Reviewed 3 October 2016

I have stayed at the Phoenix Palace Hotel for a week and every experiences were so great! The room is large, clean and well-organized and the staffs are so helpful and friendly. This is my first time in Hanoi and I almost got lost in this city, but with the dedicate of staffs, I was able to enjoy this beatiful...

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7Thank jsandy6498
Reviewed 1 October 2016 via mobile

It was our first hotel in Vietnam..and it was an amazing start for our trip. The staff did above and beyond to make our stay (and even after) super convenience and perfect.. They always took care of all our needs and we can see that costumer service is in their top priority. I recommend you ALL to stay in this...

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5Thank Yael O
Queensland, Australia
Reviewed 30 September 2016

We really enjoyed our stay in this hotel. The staff were very friendly and it definitely lived up to our friend’s good recommendations! Everything was clean, welcoming and comfortable. The staff were extremely helpful, breakfast was lovely. We would definitely come back and stay again

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4Thank Korse12
Reviewed 28 September 2016

The hotel was clean and comfortable. The staff was very helpful and created a nice and friendly atmosphere. The food was fresh, very tasty and cooked well. It is an excellent first - stop stay to get your bearings. Facilities were good and trips were worth the money.

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3Thank Muriel H
Reviewed 28 September 2016 via mobile

The service here is amazing, the best that we've ever gotten at any hotel. The super friendly staff really goes out of their way to help, we pretty much got our whole travel plan in Vietnam done here with their help and recommendations. Very good breakfast, clean room and a good location. 10/10 would come again. /Johan & Joanna

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3Thank Johan W
Reviewed 26 September 2016 via mobile

Had a really lovely stay at Phoenix having just come across it on our way back from Mai Châu. The staff were very helpful and polite and our room was spotless and had everything we needed and more. VERY comfy beds so would recommend if you're in need of a good night's sleep! TV with English channels also (which was...

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5Thank alextorrens123
Reviewed 26 September 2016 via mobile

Beautiful hotel with spacious and clean rooms, the beds were incredibly comfortable! All staff were incredibly helpful and couldn't do more for us. Breakfast was delicious with a lot of choice! I would definitely stay here again if I were to come back to Hanoi!

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6Thank Anna C
Hamilton
Reviewed 19 September 2016

The room was spotless clean, comfortable and very quiet. The staff was outstanding, they always go out of their ways to help their guests. Great location, just few minutes form hotel to the Lake. close to shopping area.

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4Thank Dariel00
Grafton, Australia
Reviewed 18 September 2016

Our group of 4 had booked into another hotel just around the corner and as they had over booked (very common in Vietnam) they took us to this hotel, I loved everything about this place, the staff were great, the rooms clean and very comfortable and the staff great. We should of stayed here for the remainder of our stay...

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4Thank Glenita

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
The Phoenix Palace Hotel Hanoi is ideally situated in the Old Quarter, near Joshep ' Cathedral, shopping, cafes and night entertainment- All at your doorsteps. We provide a superior level of service to satisfy the needs of our global guests. With a perfect combination among experienced member, Phoenix Palace Hotel offers an extraordinary level of service and coordinated interior designs. With 26 en-suite exclusive guest rooms, the Phoenix Palace Hotel offers cosmopolitan elegance and comfort to suit all needs from business to family, to leisure and adventure. Enter a world that is complete in every way. Be looked after by a dedicated and professional team who will be delighted to make your stay in Hanoi, and Vietnam, a truly unforgettable and special one. ... more   less 

Additional Information about Phoenix Palace Hotel

Address: 27 Phu Doan Street, Hoan Kiem District, Hanoi 10000, Vietnam (Formerly Hanoi Central Star Hotel)
Region: Vietnam > Hanoi
Price Range: $39 - $77 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Phoenix Palace Hotel 3*
Number of rooms: 26
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Questions & Answers

Here's what travellers have asked, with answers from Phoenix Palace Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay on a higher floor at side or rear.”
 of 5 bubbles cigar7, 12 Nov 2016 | Read review
“Only 3 rooms per floor and being next to the lift at the back it was still quiet.”
 of 5 bubbles MauriceS707, 6 Oct 2016 | Read review
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