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Hanoi Elegance Ruby

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2,757 Reviews from our TripAdvisor Community

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There are newer reviews for Hanoi Elegance Ruby
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Showing 2,527: English reviews
Melbourne, Victoria, Australia
Reviewed 2 May 2013

Our stay exceeded all my expectations.... a delightful facility, but the icing on the cake was the customer service day and night....so helpful, so efficient, so engaging and so going the extra mile... and the location was just right for anyone wanting to capture some of the atmosphere of thriving Hanoi Vietnam.

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1Thank Peter C
Japan
Reviewed 29 April 2013

This elegant hotel has been voted an excellent place to stay in HANOI at reasonable rates. Nice young stuffs are all very warm and kind person managing this hotel. Especially, their hospitality gently makes our Vietnam life so nice and easy. To be honest, I had lost my way in the first trip, and then, nice young guy, getting ride...

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3Thank osakeJapan
Baltimore, Maryland
Reviewed 28 April 2013

My husband and I spent our last night in Vietnam at the Ruby Hotel. It exceeded my expectations. We stayed in a jr. suite. The room was spacious and very clean. There was also a desk and laptop in the room. We were in the front of the hotel, but the street is very small and we did not hear...

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3Thank gromeo65
melbourne
Reviewed 28 April 2013

The staff at Elegance Ruby were second to none! They were the best we encountered during our whole trip and generally the people in Vietnam were lovely and very helpful. The Service, Care and Attention to our needs were fantastic. After check out and a hectic day in Hanoi we were still able to access a shower and relaxtion area...

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2Thank lazzna
Collaroy Beach, Australia
Reviewed 27 April 2013

Hi. We are a family of 4 from Australia , with 2 girls aged 11 and 13. We stayed 4 nights with Hanoi Elegane Ruby and in summary was a really fantastic experience. The hotel is located in a great position in the Old Quarter and down a small laneway so it is really quiet (well at least for Hanoi...

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1Thank Mark H
Brisbane, Australia
Reviewed 25 April 2013

This is the best service I have ever received in a hotel - you wanted to ask the reception staff things as they were so keen & their advice was excellent - exactly what I wanted (and tuned to western tastes) & their English was excellent. The room was stunning, spotless - fresh orchids over the bed & in bathroom....

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4Thank Gerry B
Portland, Oregon
Reviewed 22 April 2013

Hanoi Ruby Elegance stand out as a hotel to stay at because of their excellent service and local knowledge. The transportation we requested through the hotel arrived promptly at the airport and delivered us to the hotel safely in a city with millions of cars and motor scooters. Upon entering the hotel, we were warmly greeted by all the staff...

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5Thank Lisa W
London
Reviewed 22 April 2013

This hotel is amazing, they gave us the best and most friendly welcome we could have asked for! The hectic city of Hanoi can be a little bewildering for a first time visitor fresh off the plane, but from the airport pickup straight through to check-in Elegance Ruby really put as at ease. The reception staff could not do more...

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4Thank pookamacphellimey
MAlta
Reviewed 22 April 2013

This must surely be the hotel with the best service around! It is bang in the centre of the olf quarter and the rooms are very nice and super clean. The best thing of all though is the fantastic service. The hotel staff were so friendly and helpful. They helped us before we arrived in hanoi but booking train trickets...

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5Thank SVELMalta
Reviewed 21 April 2013

Went there in January 2013 with 3 other ladies. Upon our arrival at the airport, there was a prompt pick up, bringing us to the hotel. During the 3 nights we stayed here, the rooms were comfortable, and we thoroughly enjoyed our stay here. However, what truly stands out about this hotel is the service. We must say that the...

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3Thank Lidlidlid

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Free Breakfast
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Best boutique hotel in the Old Quarter of Hanoi, with modern facilities served by a team of professional & dedicated staff, providing you a comfortable & memorable stay. ... more   less 

Additional Information about Hanoi Elegance Ruby

Address: 3 Yen Thai Street, Old Quarter | Hoan Kiem District, Hanoi 10000, Vietnam (Formerly Hanoi Elegance 4)
Region: Vietnam > Hanoi
Price Range: $62 - $138 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hanoi Elegance Ruby 3*
Number of rooms: 18
Reservation Options:
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Also Known As:
Hanoi Elegance Ruby Hotel Hanoi
Elegance 4 Hotel Hanoi
Elegance 4 Hanoi
Hotel Style:
#3 Romantic Hotel in Hanoi
#4 Family Hotel in Hanoi
#5 Business Hotel in Hanoi
#8 Spa Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Hanoi Elegance Ruby staff and other travellers.
12 questions
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Questions? Get answers from Hanoi Elegance Ruby staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The Suites are AMAZING value - incredibly spacious.”
 of 5 bubbles Bsmar, 8 Dec 2016 | Read review
“Double rooms slightly larger.”
 of 5 bubbles MayorDaley, 24 Nov 2016 | Read review
“All rooms were quiet”
 of 5 bubbles janedP8247UL, 22 Nov 2016 | Read review
“Email the hotel if you have any questions! Despite the time zone differences, their responses were very prompt and well-detailed!”
 of 5 bubbles emilypS4070MX, 18 Nov 2016 | Read review
“The room is too small”
 of 5 bubbles SapaDragon, 15 Nov 2016 | Read review
5 of 5
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