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Hanoi Phoenix Hotel

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165 Reviews from our TripAdvisor Community

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Showing 143: English reviews
Rockingham, Australia
Level Contributor
71 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 15 November 2012

We stayed 2 nights here on the recommendation of friends back in October 2009. The hotel itself is nothing special, but the friendliness of the staff , the location and price is reasonable when you are in Hanoi. Kelvin the manager was so very helpful. We were on a tight schedule and he just made things happen. When we thought... More 

Helpful?
3 Thank Marty_Dibden
Luang Prabang
Level Contributor
130 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed 14 August 2012

This hotel is located right in the middle of the Old Quarter. It doesn't have an elevator, so you need to carry your backpack/suitcase up the stairs. The rooms are spacious and have an ensuite bathroom. We've stayed in two different hotel rooms (as we came back after a trip to Cat Ba island) and both of them had a... More 

Helpful?
2 Thank wee_twinkle
Jamberoo, Australia
Level Contributor
103 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 26 September 2011

Location: Phoenix Hotel – Hanoi Remarks: The hotel is located in the old area of the city with easy access to all Hanoi tourist attractions – night markets basically around the corner. Hotel staff were courteous and helpful providing information, directions, arranging transfer to and from the airport at a rate that is a bit dearer than a taxi but... More 

Helpful?
3 Thank jimmyd3
Leuven, Belgium
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 September 2011

Just a small, decently run family hotel. The rooms were perfect (really, not as we have encountered elsewhere in Vietnam...) and the bathroom was clean as well. The staff was friendly and very helpful and correct when booking our trips to ha long, taxis and so on. The breakfast is ok (try the banana pancake). Walking distance from the hoan... More 

Helpful?
1 Thank nicolasdebruyne
Boulder, Colorado
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 4 August 2011

My husband and I were sent here when the GH we'd originally wanted was full (despite forward warning that we were coming). I think we got a better deal out of it though. The staff were nice, but not overly friendly. They were not pushy about tours and left us alone. The room was nice and clean the the bathroom... More 

Helpful?
2 Thank 100onigiris
Kuala Lumpur, Malaysia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 15 July 2011

In short, the Phoenix Hotel is a perfect place to launch your holiday in Vietnam. Kalvin and his team were absolutely exceptional in recommending excursions and setting up everything we needed for our first couple of weeks in Vietnam. Prices are inexpensive and the service in exceptional.

Helpful?
1 Thank binskeep
Windhoek, Namibia
Level Contributor
155 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
Reviewed 6 July 2011

If you are planning to spend some time in Hanoi I strongly recommend to stay in this hotel. Really good service (the staff is really helpful), good breakfast, free coffee all day, clean rooms with AC but thigh one for a couple, but still okay and free wifi. The price is the same as others if you really want to... More 

Helpful?
3 Thank Simonest
Canberra
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 5 July 2011

What can I say except that this is the worst hotel I have EVER stayed at. I still fume when I think how bad they treated us. 1. No working fan in bathroom so entire room always had a horrible damp feeling to it, when we asked for it to be fixed it was like we had told them we... More 

Helpful?
4 Thank cappycappy
england
Level Contributor
26 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 1 March 2011

Our flight into Hanoi was delayed for 2 and half hours but the prearranged collection by the hotel at the airport was still there which was a great relief.The hotel is in a great location in the Old Quarter and a nice walk to the Lake.Our room had Wi-Fi,shower was excellent,bed nice and comfortable,no noise at night.We arranged a trip... More 

Helpful?
2 Thank icisEngland
New Westminster, Canada
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 February 2011

We arrived late afternoon to a busy 'hole in the wall'. The staff were friendly and offered a coffee while we checked in. The place looked clean enough for the cost. Once we had lugged our packs up several flights of stairs ( rounding the matresses leaning up against the walls) we came back to the reception to get a... More 

Helpful?
1 Thank luckylucy31

17 photos of this hotel

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Amenities

Highlights
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Hoang Anh Hotel- Tran Duy Hung is Conveniently located in the Cau Giay District.Whether you are on a business trip or a leisure vacation, our 24-hour on duty courteous, professional and friendly hotel staff will take the utmost care during your stay to ensure you have a memorable time in Hanoi.For those of you just passing through we offer a transit stop so you can securely store you pack while you wonder arround Hanoi and grab a shower before leaving on night trains and buses for other exciting destinations. ... more   less 

Additional Information about Hanoi Phoenix Hotel

Address: 43 Bat Su Street | Cau Giay District, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Price Range: $24 - $27 (Based on Average Rates for a Standard Room)
Number of rooms: 25
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Questions & Answers

Questions? Get answers from Hanoi Phoenix Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room lower down as there is 6 floors and no elevator”
 of 5 bubbles Marty_Dibden, 14 Nov 2012 | Read review
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