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Fraser Suites Hanoi

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69 Reviews from our TripAdvisor Community

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Showing 61: English reviews
Reviewed 2 weeks ago via mobile

Wow our family stayed at the Fraser suites and it was proper luxury. Fully fitted kitchen and when I say fully fitted, it had everything. The sofas were so comfy and the tc and dining table where plush. The wifi was super fast and both the bathrooms were gorgeous. Strange design on the shower though as it could not move....

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Helpful?
Thank Ashley L
AdrianLee-Frasers, General Manager at Fraser Suites Hanoi, responded to this review

Dear Ashley L Many thanks for highlighting your positive experiences on our apartment, amenities and most of all, our luxury standard! We are glad that you enjoyed your stay and sincerely apologized for certain unpleasant experiences which you had with the shower and extra charge. We will check and rectify the shower in the unit you stayed and for the...

Hong Kong, China
Reviewed 30 October 2016

We were a group of 5 visiting Hanoi for the weekend and we rented an apartment at Diamond westlake and it was a great experience! First of all the staff were all very nice and helpful, the rooms were spacious and clean and tidy, even the breakfast was good quality!! We used the pool and gym and they were in...

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Helpful?
Thank thisisprisca
AdrianLee-Frasers, General Manager at Fraser Suites Hanoi, responded to this review

Dear thisisprisca Warm greetings from Fraser Suites Hanoi! Many thanks for your effort to put up a very positive review. We would like to clarify and highlight that you have mentioned Diamond Westlake which unfortunately does not belong to Fraser Suites Hanoi or associated with us. We will convey your review and compliments accordingly and in the meantime, we certainly...

Reviewed 1 October 2016

Well-appointed, clean suites; comfortable beds, excellent service; and the newly remodeled restaurant is terrific. Stunning views from the upper floors. Great breakfast, and the dinners were delicious too. I have stayed here a few times now, and have found it satisfactory in every respect ... they do everything right. A great place to stay in West Lake (Tay Ho). Five-star...

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Helpful?
Thank Michael F
AdrianLee-Frasers, General Manager at Fraser Suites Hanoi, responded to this review

Dear Michael F Many thanks for your excellent and positive review on your numerous stay with us! We are indeed delighted that you enjoyed your stay very much and rated us 5-star plus! We appreciate your effort for recommending others to stay with us and we certainly look forward to welcoming you back again at Fraser Suites Hanoi soon! Yours...

Sydney, Australia
Reviewed 2 August 2016 via mobile

Stayed here for two nights at the end of our 6nights in Hanoi after staying four nights in old town. We booked here for the pool and space of a 1bedroom apartment as it gets too hot in the middle of the day to be outside with a little one. This hotel mainly caters to business travelers and because it's...

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Helpful?
1Thank Nozbeans
AdrianLee-Frasers, General Manager at Fraser Suites Hanoi, responded to this review

Dear Nozbeans Warm greetings and many thanks for your positive review on your recent stay at Fraser Suites Hanoi! We are glad that you find our apartment unit suitable and indeed it is very ideal for families. We thank you for recommending families to stay with us and we certainly look forward to welcoming you and your family again soon!...

Perth, Australia
Reviewed 31 July 2016

The suites have everything you need, kitchen, microwave, oven, stove, a full size fridge, washing machine, yes the restaurant is under renovations but they do drive you to another restaurant, but really there is a supermarket just there & you can get your own stuff for breakfast and make it yourself, no big deal if you don't want to go...

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Helpful?
Thank Joanne K
AdrianLee-Frasers, General Manager at Fraser Suites Hanoi, responded to this review

Dear Joanne K Many thanks for your wonderful review on your stay at Fraser Suites Hanoi in July this year! We are indeed glad that you like our apartment with all the necessary equipment and amenities! Our team is delighted with your compliment that our staff are very helpful! We are excited that you will stay with us again on...

Reviewed 28 July 2016 via mobile

The restaurant is shut for renovations so breakfast is in another place down the road. If it's raining you have to get a taxi there at your own expense. The staff aren't helpful. The rooms are clean enough and comfortable. The hotel is lifeless and focused on the corporate world. There is an extremely expensive shopping centre below the hotel...

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Helpful?
Thank JJ O
AdrianLee-Frasers, General Manager at Fraser Suites Hanoi, responded to this review

Dear JJ O Thank you for your review on your recent stay at Fraser Suites Hanoi. We are indeed very concerned on the experience of your stay and glad that you have given us the opportunity to meet up and clarify on the areas which were highlighted. We sincerely apologized for not meeting your expectations and rest assured that that...

Andijk, The Netherlands
Reviewed 26 July 2016 via mobile

Very comfortable hotel for reasonable price. Very big rooms, clean swimming pool with Sun beds . Friendly employees and they deliver good service. Nearby Westlake and the Flowermarket . So if you look for a good place to stay I will recommend this Fraser Suites.

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Helpful?
Thank Harold B
AdrianLee-Frasers, General Manager at Fraser Suites Hanoi, responded to this review

Dear Harold B Thank you for staying with us and providing us positive review! We are glad that you like our spacious rooms, cleanliness and swimming pool! Your compliments for our friendly staff will be shared with the team and they will be motivated on their efforts for service excellence! Most importantly, we appreciate your recommendation for others to stay...

Riau, indonesia
Reviewed 14 July 2016

We reached late night with family but still warm welcome and suit allotted immediately. Front desk services are excellent. suit is excellent and most modern facilities. Very high speed wifi. We stay only one night for stop over. Next time we want to come to Hanoi only to stay in Fraser suits. No words to describe or write. Just ultimate....

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Helpful?
Thank Leela Muralikri... P
AdrianLee-Frasers, General Manager at Fraser Suites Hanoi, responded to this review

Dear Leela Muralikri... P Many thanks for your wonderful review on your stay at Fraser Suites Hanoi! We are glad that you find our apartment and services excellent! Most of all, we are delighted that you had a memorable stay and find no words to describe or write your ultimate experience! In addition, we are excited that you will stay...

Bangkok, Thailand
Reviewed 13 July 2016 via mobile

...been in Shanghai and Makati (Manila) too and all were perfect. Spacious clean stylish rooms, very well trained and helpful staff, beautiful view and nice neighborhood with little restaurants and bars. Prices at FRASER in Hanoi are rather cheap!

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Helpful?
Thank CanardoBKK
AdrianLee-Frasers, General Manager at Fraser Suites Hanoi, responded to this review

Dear CanardoBKK Thank you for your continuous support and choosing to stay at Fraser properties! We are delighted that you like our spacious, clean apartment and the convenience of many restaurants nearby! Most of all, we appreciate your compliments for our helpful staff and this will be shared with the team! We certainly look forward to welcoming you again soonest...

Cali, Colombia
Reviewed 16 June 2016

Not having been to Hanoi, I had no idea where to stay. I received multiple recommendations to stay in Tay Ho, and then the Fraser was recommended in specific. I have to say, it was a great recommendation. I stayed in one of the studio apartments. It was very large, had a nice kitchenette, ample bathroom and had a dedicated...

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Helpful?
1Thank TravelingSteve307
AdrianLee-Frasers, General Manager at Fraser Suites Hanoi, responded to this review

Dear TravelingSteve307 Many thanks for choosing to stay at Fraser Suites Hanoi and your excellent review on your stay with us! We are delighted that you enjoyed your stay and like the equipment and amenities which we provide. Indeed all our guests staying at Studio block love the similar feel of being at home and yet the convenience of our...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Restaurant
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Self-Serve Laundry
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Babysitting

Additional Information about Fraser Suites Hanoi

Address: 51 Xuan Dieu Street | Tay Ho District, Hanoi, Vietnam
Region: Vietnam > Hanoi
Price Range: $152 - $247 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Fraser Suites Hanoi 4.5*
Number of rooms: 170
Reservation Options:
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Also Known As:
Fraser Suites Hanoi Hotel Hanoi
Hotel Style:
#47 Luxury Hotel in Hanoi
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Questions & Answers

Questions? Get answers from Fraser Suites Hanoi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we booked 1 bedroom deluxe but they gave us president's room :>”
 of 5 bubbles Tradars, 10 Jun 2016 | Read review
“Ask for a studio along the outside of compound, adjacent to International SOS.”
 of 5 bubbles nmider, 30 May 2016 | Read review
“Larger suits have lake view”
 of 5 bubbles ashishk89, 14 May 2016 | Read review
“Major construction on one side of the building, heavy machinery still operating at 9 pm”
 of 5 bubbles Smith294265, 10 Nov 2015 | Read review
“West and north sides face the lake and city, east will face the river, south faces toward the Old Quarter”
 of 5 bubbles 616michaelas, 27 Feb 2015 | Read review
5 of 5
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