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First no one speaks a word of english in this hotel (there are three woman)
We paid to have breakfast the day before (apparently from 7-9) when we went down at 8:30 they said it was until 8!! A/C broken, also it says travel agent...More
We are the families with kids and our kids want to visit the Sun World Halong park. The hotel is located less than 5mins walk from the amusement park. Have good wifi and hot shower. Free breakfast of bread, eggs and fruits. No lifts but...More
The hotel is located in a good part of town, short walk to the more commercial tourist areas but also on the same street as some fantastic local food vendors. It is an old building so you can hear people talking in the halls, doors...More
Response from ALEX H, Người quản lý at Alex HotelResponded 18 January 2018
Thank you for stay with us and your comment. We allway expect to get more comment from customer to compete our services.
We hope to see you again.
Have a good day.
It was winter in December when we arrived after our 3 hour ride from Hanoi. We had pre-booked Alex Hotel for a night before boarding our cruise at Halong Bay the next day.
Quiet. Clean. Simple. Fuss free.
We were greeted warmly by the reception....More
Response from ALEX H, Người quản lý at Alex HotelResponded 29 December 2017
Thank you for choosing Alex hotel.
We love to hear your feedback and use it to review our improve our services every day! . Again, Thank you for stayed here with us.
See you again.
The street is pretty quiet. There are backpacker hostels in the same lane. Take a walk down the street to the left and you would absolutely love it.
The guy at the reception spoke English and the free wifi was great. The rooms were neatly...More
Response from ALEX H, Người quản lý at Alex HotelResponded 14 December 2017
Thank you for choosing us during your trip. I hope we achieved our goal in making your stay memorable by providing outstanding service. We strive to make the experience at Alex Hotel one you will remember forever. Therefore, your comments are very important to us....More