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Novotel Ha Long Bay

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782 Reviews from our TripAdvisor Community

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Showing 581: English reviews
Singapore, Singapore
Reviewed 16 December 2014

Review collected in partnership with Accorhotels.com
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Helpful?
Thank NBH168
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Vancouver, Canada
Reviewed 14 December 2014

We stayed one night in this relatively new high rise hotel. We had a room on the 16th Floor which was a basic room with the bathroom sliding doors opening into the bed area, which overlooked buildings instead of Ha Long Bay, which would have been desirable. It appeared to be catering strictly to Asians with mainly Asian items on...

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Helpful?
1Thank 47woodenshoes
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear 47woodenshoes Thank you for sharing your stay experience with us regarding you stay at Novotel Ha Long Bay. I am sorry to hear that your breakfast and dinner buffet experience did not meet your expectation. Your feedback on the variety of options for breakfast and dinner buffet has been carefully noted by our Director of Food & Beverage and...

Aberdeen, United Kingdom
Reviewed 6 December 2014

This hotel has very modern decor and is also modern in that the bedrooms are open plan with the bathroom , but sliding doors can close the bathroom off if desired. Bedrooms are beautifully decorated ,are very clean, beds are comfy and rooms have free wifi,mini bar, tea & coffee making facilities,safe,A/C, TV, robe ,slippers and even a modern flat...

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Helpful?
1Thank Brandylady
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear Brandylady Thank you for choosing Novotel ha Long Bay for your accommodation at Ha Long city. Your kind compliments on room condition and well equipped bathroom will be shared with our Housekeeping department which will serve as an encouragement to maintain high quality service to all of our guests. We very much appreciate your feedback on breakfast buffet and...

Los Angeles, California, United States
Reviewed 1 December 2014

I'm not a fan of sleeping on boats, so we decided to book a hotel instead of an overnight junk ship cruise. The Novotel is one of the best hotel options in Halong Bay (with a beautiful view of the bay, too). The hotel staff was welcoming and went above and beyond to make our stay enjoyable. When we checked...

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Helpful?
Thank Allegra311
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear Allegra311 We very much appreciate your kind feedback regarding your stay at Novotel Ha Long Bay. I am delighted to read your compliment on our service provided from our staffs, both breakfast and dinner buffet and the cleanness of room. It is through feedback such as yours that we are able to maintain the quality of our products and...

Kiev, Ukraine
Reviewed 30 November 2014 via mobile

Right choice for western tourist in Halong. My mistake was I reserved 5 nights in town, because most people rate the bay #1 destination and attraction in Vietnam. It maybe is, but nonetheless worth maximum two nights visit. I am very thankful to Novotel for making my stay not as boring as one can expect. Everything was very good and...

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Helpful?
3Thank Borys B
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear Borys B Thank you for taking time to share your stay experience with us. I am glad to hear that your stay was enjoyable and met your expectation. I will pass on your kind words to our staffs which will serve as an encouragement to all of them to keep on providing high standard service to all of our...

Australia
Reviewed 23 November 2014 via mobile

We enjoyed two nights here recently. We stayed here as we often get sea sick so didn't want to risk an overnight journey. We opted for a 6 hour day trip instead. The resorts gardens on the street side need some serious attention. Inside the resort we had no complaints. The room was well equipped and comfortable. The view was...

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Helpful?
2Thank BushBandit77
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear BushBandit77 Thank you for taking time to give us your experience at the Novotel Ha Long Bay. We are delighted to read that you have truly enjoyed your days at our restaurant and were satisfied with the overall provided services include room. Your kind comment on our garden is delivered to the concerning department to put more attention on...

London
Reviewed 23 November 2014 via mobile

We booked to stay here for three nights at the end of our Vietnam trip and the plan was to see Halong Bay and have some time chilling out. After a long drive from Hanoi we arrived and realised that we may have made a mistake as there is very little to do here, it's like an underdeveloped, 70's British...

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Helpful?
2Thank Traveller0406
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear Traveller0406 Thank you for your comment from your recent stay with us. I am glad to hear your compliments on cleanness of room, attentive staffs from bar and restaurant. Regarding your comment on refunding the amount for last night or transferring credit to another Accorhotel, kindly informed that since your booking was prepaid booking, as per sales terms and...

Melbourne, Australia
Reviewed 22 November 2014

We stayed for 5 nights on the 9th floor with an amazing view of the bay. I highly recommend that you pay a little extra for the bay view. The hotel is clean and the rooms are spacious and comfortable. The staff are very polite and friendly. We arrived late Sunday afternoon and struggled to find a restaurant that wasn't...

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Helpful?
1Thank Kellie T
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear Kellie T We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. First of all, thank you for staying with us for 5 nights and I am glad to hear that you were satisfied with our service and the room. Your kind words regarding the good service from our staffs, the breakfast at the...

Melbourne, Australia
Reviewed 14 November 2014

We were greeted with welcoming smiles by the Concierge and staff. Our room was beautifully decorated with modern facilities, complimentary coffee, tea and toiletries which were replaced daily and the bed was very comfortable. The hotel and our room was very clean. The hotel is close to everything we needed. The swimming pool was terrific as was the bar and...

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Helpful?
1Thank Kathy L
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear Kathy L Thank you for sharing your kind feedback regarding you stay on November with us. We are glad to hear that your stay experience was enjoyable and pleasant due to cleanness of room, nice swimming pool and the meal you enjoyed at ‘The Square’ restaurant. Your kind feedback especially the compliments on our restaurant will be share with...

Johor Bahru, Johor, Malaysia
Reviewed 9 November 2014 via mobile

This hotel is along the main road of Halong town area. Very close by walking distance to most of the shops & also neighboring hotels. Has a good view of the Halong Bay. Great gym & wonderful array of breakfast selection. Rooms are clean, new & ergonomically furnished.

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Helpful?
1Thank Yap W
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear Yap W It was a real pleasure reading such positive feedback as yours and we thank you for that. We are delighted to hear your compliment on gym, rooms and great breakfast selection. We are concerned with the satisfaction of our guests and your feedback is of great value to us. Again, thank you for staying with us and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Novotel Ha Long Bay is the first 4 star internationally recognised hotel in the popular region. Just three hours from Hanoi, the 225 room beachfront hotel is in close proximity to major attractions such as bay cruises and local markets. Novotel Ha Long Bay enjoys a stunning vista from all angles, and even the outdoor pool with swim up bar overlooks the idyllic bay. Great for business travel or family holidays, the hotel boasts modern interiors and great facilities including WiFi Internet. ... more   less 

Additional Information about Novotel Ha Long Bay

Address: 160 Ha Long Road | Bai Chay Ward, Halong Bay, Vietnam
Region: Vietnam > Quang Ninh Province > Halong Bay
Price Range: $74 - $202 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Ha Long Bay 4*
Number of rooms: 225
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com and ACCOR so you can book your Novotel Ha Long Bay reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Ha Long Bay Hotel Halong Bay
Novotel Halong Bay
Hotel Style:
#3 Luxury Hotel in Halong Bay
#3 Spa Hotel in Halong Bay
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Ha Long Bay staff and other travellers.
7 questions
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Questions? Get answers from Novotel Ha Long Bay staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“best views at higher floor”
 of 5 bubbles 792yantot, 14 Feb 2017 | Read review
“Go to another hotel”
 of 5 bubbles 123JRF123, 17 Jan 2017 | Read review
“Request a room with a balcony well in advance.”
  • Halong Bay islands
 of 5 bubbles MichealMacSuibhne, 20 Nov 2016 | Read review
“All rooms have fantastic views of the Bay. Ask for one with a balcony so you can take in the sites.”
 of 5 bubbles 347AdamK, 6 Oct 2016 | Read review
“Request view out to Halong while still available”
 of 5 bubbles mcgyver10, 26 Sep 2016 | Read review
5 of 5