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Novotel Ha Long Bay

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160 Ha Long Road Bai Chay Ward, Halong Bay 200000 Vietnam
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (800)
Room & Suite (122)
Dining (90)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 19/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Novotel Ha Long Bay
Updated 19/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 142 hotels in Halong Bay
Location
Cleanliness
Service
Value
Travellers' Choice
Novotel Ha Long Bay is the first 4 star internationally recognised hotel in the popular region. Just three hours from Hanoi, the 225 room beachfront hotel is in close proximity to major attractions such as bay cruises and local markets. Novotel Ha Long Bay enjoys a stunning vista from all angles, and even the outdoor pool with swim up bar overlooks the idyllic bay. Great for business travel or family holidays, the hotel boasts modern interiors and great facilities including WiFi Internet.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Children's television networks
Kids pool
Airport transportation
Parking
Wifi
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Shallow end in pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Highchairs available
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Shared lounge / TV area
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Refrigerator
Cable / satellite TV
Extra long beds
Bidet
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Harbour View
Languages Spoken
English, Korean, Vietnamese

Location

Full view
77Somewhat walkable
Grade: 77 out of 100
14Restaurantswithin 0.5 km
8Attractionswithin 0.5 km
1,111Reviews23Q+A100Room tips
Traveller rating
  • 423
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  • 187
  • 35
  • 25
Time of year
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Popular mentions
Gabrieldesingap wrote a review Nov. 2020
Singapore, Singapore49 contributions37 helpful votes
Stayed in family for a longe weekend. The hotel is located in the “tourist area” of Ha Long (newly built) and for tourists; so the surroundings are nice, full of restaurants / coffees / convenience store / 500m from the beach (it is a reclaimed beach.... not a natural one). The Novotel is a little old but well maintained; the rooms are spacious and well equipped. Because of the park next to the hotel, you enjoy an unblocked view of the bay. The food at the restaurant is fine, you can obviously find cheaper and better outside; but you are happy to get some food served in your room when you had a late arrival flight... The service is fine for a 4* hotel; lack of some training but this is not a palace. This is great place for family stay when you roam around all day long and just get back to the hotel to rest and relax. The major issue we had is that they had a corporate gala diner (they will not tell you upon booking). Music was deafening in the lobby but as the staff said: we did not heard anything in our room. —> the problem was drunken staffs yelling in the corridor of our floor....Had to go out and ask the guys to stop. The hotel would have deserved 4* & 5* rating without this... —> Corporate partirs are fine but then they should book the entire place ! Would definitely recommend outside of these events.
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Date of stay: November 2020
Cleanliness
Service
Sleep Quality
Room Tip: Definitely sea view
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1 Helpful vote
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Response from Novotel Ha Long Bay, General Manager at Novotel Ha Long Bay
Responded 26 Nov. 2020
Dear Gabrieldesingap, Thank you for choosing Novotel Ha Long hotel for your recent trip to Ha Long Bay. It is our great pleasure to hear your feedback on our maintenance, spacious room. On the other hand, we are so sorry for any inconvenience caused to you by the corporate event taken place on the day that you arrived. Your feedback on service is well noted by our operation team, we definitely arrange refresh training in order to bring better service to our customer because that is what we strive everyday. Many thanks again for bring the issues to our attention and therefore giving us opportunity to improve. We look forward to having chance to better serve you in the future when you come back Ha Long Bay. Sincerely, Novotel Ha Long Bay team
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Jacqui Walton wrote a review Jul. 2020
22 contributions1 helpful vote
+1
We throughly enjoyed our beautiful rooms, I made some requests regarding wanting a higher room , conjoing rooms and my friends birthday which they arranged everything for me. The conceig was so helpful, always providing us with recommendations and very knowledgeable. She had braces and the sweetest face. We drank cocktails, ate pizza and enjoyed other drinks and snacks which were all delicious and not overly priced. All in all the facilities where clean, well decorated and comfortable. It is an older hotel but very well maintained. Definitely recommend this hotel to my friends and family.
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Date of stay: July 2020Trip type: Travelled with friends
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Response from Novotel Ha Long Bay, General Manager at Novotel Ha Long Bay
Responded 23 Jul. 2020
Dear Jacqui, We are glad that you had an enjoyable stay as much as we value your feedback. Thank you so much for sharing this, which is undoubtedly a great encouragement for our team. We look forward to welcoming you back at Novotel Ha Long Bay! Warmest regards, Novotel Ha Long Bay
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Ian P wrote a review Jul. 2020
5 contributions1 helpful vote
Me and my girlfriend stayed here last year, around February (2019), and it was absolutely perfect. The hotel staff went above and beyond for us in every way and they deserve the best. (So sorry the review is so late :/). The hotel was very clean and sophisticated, had a fantastic breakfast of variety, and was a walk away from Sun World ( A must do). It also itsn't a far drive to the ports where you get on the boats to see the bay. The rooms were great sized, very nice, and I would definitely stay there again. Thanks again Novotel Ha Long.<3
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Date of stay: August 2019
Rooms
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Gian wrote a review May 2020
Shanghai, China5 contributions1 helpful vote
1) I always check out in reception, Receiption calls to check room - yeah it’s standard process. But today, housekeeping staff is cleaning another room when I go out, suddenly she ask do I check out (???) and changed to my room even she did not finish with above mentioned room 2) then the story starts... Receipts inform me that I used minibar (that actually I did not). I asked her to checked because I’m sure I did not. Then she was pretending that she checked the issues and explain me “You only opened snacks and juice from minibar, did not use it but should could as used”. After 3 mins “juice have been magically changed to mineral water”. I have asked them logical question “do you think guest will open bottle and will not use and leave drink? What’s a logics?”. After that they are pretending to checked again and answered “the bottle is drunk a half” It was magical!!!! I paid to them, it’s only 44.000 vnd (only 2 bucks), so paid for awful service 2 bucks is ok, maybe novotel staff is hungry for tips that force them to play seach scenarios with guest, they think guest did not pay attention and always think “oh, maybe I have used” :))) 3) when I asked them to give their name, housekeeping staff’s name and contact of GM to complaint they refused and told me they DO NOT have GM, only OM (and she told she is OM) =))) great, staff that check out for me is OM, what’s a privilege! And what do you think? Actually they have GM (of course). The main questions is their integrity and how many guest they have cheated! :) 4) attitude of staff: in the end they talk with guest that we are criminals and they pardon us. Great job Accor hotels. Next time better to choose another hotel chain to avoid such level of sevice!
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Date of stay: May 2020Trip type: Travelled with family
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Response from GM Novotel HLB, General Manager at Novotel Ha Long Bay
Responded 22 Jun. 2020
Dear coi612, Thank you for choosing Novotel Ha Long Bay and taking time to share your feedback regarding your stay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thoi Dinh Room Division Manager
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Ranger152 wrote a review May 2020
Ho Chi Minh City, Vietnam44 contributions18 helpful votes
With my team, we spent 4 days at Novotel Ha Long bay. It was memorable. Staff and manager were very hospitable. We got bay view rooms; GORGEOUS! Beach at walking distance. Attractions cross the street.
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Date of stay: May 2020
Value
Service
Sleep Quality
Trip type: Travelled on business
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Response from GM Novotel HLB, General Manager at Novotel Ha Long Bay
Responded 22 Jun. 2020
Dear Ranger152, We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is our great pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thoi Dinh Room Division Manager
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Previous
PRICE RANGE
USD 50 - USD 80 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel ha long bay hotel halong bay, novotel halong bay
LOCATION
VietnamQuang Ninh ProvinceHalong Bay
NUMBER OF ROOMS
225
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Frequently Asked Questions about Novotel Ha Long Bay
Which popular attractions are close to Novotel Ha Long Bay?
Nearby attractions include Dau Go Cave (0.4 km), Castaway Island (0.4 km), and Bai Chay Beach (0.4 km).
What are some of the property amenities at Novotel Ha Long Bay?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Novotel Ha Long Bay?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Novotel Ha Long Bay?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Novotel Ha Long Bay?
Yes, free parking is available to guests.
What are some restaurants close to Novotel Ha Long Bay?
Conveniently located restaurants include Papa's BBQ, Avocado Restaurant, and Vinace Italian Restaurant.
Are there opportunities to exercise at Novotel Ha Long Bay?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Novotel Ha Long Bay have an airport shuttle?
Yes, Novotel Ha Long Bay offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Novotel Ha Long Bay?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel Ha Long Bay offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Novotel Ha Long Bay?
The staff speaks multiple languages, including English, Vietnamese, and Korean.