Dalat Palace Heritage Hotel
2 Tran Phu Street, Ward 3, Da Lat 66100 Vietnam
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USD 138
Fully refundable before Sat, 9 Dec
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USD 113
Fully refundable before Sat, 9 Dec
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Expedia.comUSD 138
Hotels.comUSD 138
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About
#36 of 1,079 hotels in Da Lat
Location
Cleanliness
Service
Value
In the heart of Dalat stands a remarkable residential address – Dalat Palace. Built in the early part of the last century, in 1922, Dalat Palace offers luxurious elegance, gracious service and French colonial charm.The Hotel is located right in the city centre, within walking distance of the Dalat Market, shops, restaurants and tourist attractions. It is 30 minutes drive from Lien Khuong Airport.43 rooms of elegant colonial style feature ornate furnishings, wood floors, floor-to-ceiling French doors, chandeliers, cast iron bathtub, a working fireplace, luxurious bathroom amenities and high-speed Internet access. Each room offers a Xuan Huong lake view or Dalat Cathedral view.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Spa
Secured parking
Wifi
Sauna
Restaurant
Breakfast buffet
Snack bar
Banquet room
Meeting rooms
Full body massage
Massage
Baggage storage
Concierge
Doorperson
24-hour front desk
Dry cleaning
Laundry service
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Room features
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Historic Hotel
Classic
Languages Spoken
English, Vietnamese
Location
80Somewhat walkable
Grade: 80 out of 100
24Restaurantswithin 0.5 km
4Attractionswithin 0.5 km
2 Tran Phu Street, Ward 3, Da Lat 66100 Vietnam
Name/address in local language
Getting there
Rental CarsSee all Da Lat car hire
350Reviews6Q+A82Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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This hotel is more a decoration than a hotel. At first glance you're fascinated. A real old fashioned luxury style hotel with a lovely staff. The rooms are nice, the bathroom is spacious, everything looks so fine. As soon as you are in bed you realize, the beds are also old fashioned. No mattress nowadaws should be so uncomfortable. The whole night you're feel like fighting against falling out of bed. The staff of the hotel is friendly, really friendly but - unfortunately to say - completely incompetent. It's pitiful. It started with a booked airport shuttle service. We confirmed their offer and waited...and waited. Finally we took a taxi (which was in fact cheaper than the offered shuttle by the hotel). Arriving at the hotel we told them, we waited for the shuttle but it did not come and they were so sorry, so sorry, so sorry. They were really nice but it seems they are always overstrained. The forgotten airport shuttle is only an example for all the disability. Speaking English is a real challenge and to understand English is a barrier most of the staff can't overcome. To order something, for instance a beer on the terrace, is a challenge and finally to get the brand you want, simply luck. The breakfast wants to be noble, the quality is poor. That butter should be fresh and not a bit rancid should be self-evident. After a while you realise that complaining makes no sense because they do not understand. At check out we told the staff the fridge (mini bar) did not work properly. He smiled and had it forgotten in the same moment. The hotel calls itself a 5 star hotel, whatever that means from their point of view. The wonderful vintage Citroën in front of the hotel, which you can see on every photo is a good example for the hotel. From the distance it looks great. Coming closer you realise, this poor car is not maintained as is should be. It's a gem but nobody takes care of it. We only can say - do not waste money staying in this hotel. It is an illusion but the reality is a poor one.…
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Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
This hotel had been recommended in several blogs that I researched so we booked it through Luxury Escapes. My thoughts about it are mixed. On the plus side it is an outstanding example of the heritage of this beautiful city and despite an extensive renovation in the 1990s remains true to its origins. It has exquisite decor throughout and show stopping gardens which sweep down to the lake. But on the minus side a lack of English is a problem . I am not elitist about this but in certain situations it is important , especially in a hotel of this calibre which purports to cater to English speaking guests. Maintenance seems to be a bit of an issue , with doors not opening and closing properly . Some of the bathroom fittings though charming are not up to standard - for example the grab rail for the bath fell apart when I touched it which could have resulted in serious injury . We reported it to the staff not as a complaint but in the interest of health and safety. They were very apologetic and offered us an upgrade but I wonder if they really understood the potential risks. The restaurant standard is not of the quality I was expecting especially as it is very expensive . On a couple of occasions we did not get what we had ordered - again I think as a result of a lack of understanding by the wait staff. And importantly for older people there are no guest elevators . We were offered the service elevator which we used a few times . On balance I would recommend staying for a couple of nights to soak up the ambience and the luxury. Don’t expect great food though . …
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Date of stay: October 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Be aware that there is not much English spoken .
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The grand lobby entrance matches the imposing structure from the 1930’s. The staff were very attentive when we checked in yesterday. Our room on the first floor was terrible! Small and poky and awful bathroom. No good! I went to the reception and voiced my complaint to the front of house manager, a lovely, accommodating young lady. She was very apologetic and asked us to have a look at another room on the same floor. AMAZING! Probably 4 times the size of our first room. Really grand and a lovely, large bathroom. Thank you! We’ve read plenty of bad reviews of this Hotel and judging by our first room I can understand those reviews. The management, however, turned things around right away and made our stay memorable. If your not happy, just talk to them!
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Date of stay: June 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We first stayed in what was this magnificent hotel in 1997 and were excited to return. We were confronted with a shower that floods the whole room (one of our friends fell over because of the water and cracked her head!) and the water does not drain and the suggestion was to tie the shower curtain to the wall to ease flooding. Additionally we booked a 3 million Dong tour with an English speaking guide who couldn't take us to all of the requested places, and incidentally does not speak English.
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Date of stay: April 2023Trip type: Travelled as a couple
Room Tip: Check facilities before booking
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Dalat Palace really is a special heritage property. It was built by French Colonials in 1922 as one of the grand opulent European-style hotels of Southeast Asia. The history is palpable as you step through the threshold and transport yourself back through time. Management has tried to preserve the grandeur with some success. It still retains vestiges of its high style -- the service, the dining rooms, high tea -- are excellent and reminiscent of what I imagine existed 100 years ago. The suite we stayed in was comfortable and well-furnished if a bit gaudy (although it fit somehow). Beds and bedding very comfortable. The gardens and lake view are magnificent. However, decay and the heavy hand of state management are evident here and there. Stairway carpeting is worn and a bit dirty. The walls of the entry foyer are plastered with ugly photographs of government dignitaries. The building facade needs cleaning and re-painting. Behind the annex of the hotel is unkempt. Overall though, we quite enjoyed our stay. Front desk, housekeeping and restaurant staff exceptionally attentive and polite.…
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Date of stay: January 2023
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Linh Nguyen, Marketing at Dalat Palace Heritage Hotel
Responded 1 Mar 2023
Dear loseyourself, Thank you for taking your valued time to post your review on Tripadvisor. We are very delighted to know that you were satisfied with our staff and services However, we do apologize that we couldn't meet your expectation caused to you due to facilities. But kindly be advised that all of your comments have been well noted. Our Management are planning to renovate the hotel and your feedback would surely be taken into consideration. Once again, we truly appreciate your constructive comments and we look forward to having a chance to host you back so that we can recover the shortcomings of your last visit. Best regards, Nguyen Duc Truong General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Charming and quaint and a different hotel to the usual chain hotels but we really loved the character and history within this gorgeous hotel . The service is excellent and breakfast was an elegant and charming experience with much variety to suit all different tastes. It feels like stepping back in time into a grand time of class and glamour of days gone by, staying here is a lovely experience in itself and like most charming and historical places you need to be prepared for a few things such as shower over the bath and water splashing into floor and some noise from the street and corridors but it’s worth it to experience the charm of staying here! We really loved the little personal touch in this hotel such as an evening sweet hand delivered to your room with a note and the welcome go plates also a lovely touch We loved our time here, there is a shopping centre/supermarket only a 5-10 min walk by the lake . I see some negative reviews on here but wanted to give a positive review as we really enjoyed our stay in this charming hotel where you literally step back in time !…
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Linh Nguyen, Marketing at Dalat Palace Heritage Hotel
Responded 1 Mar 2023
Dear Connector00460319759, Thank you for choosing to stay at Dalat Palace Heritage Hotel and for taking your precious time to review us on Tripadvisor website. All the team are delighted to learn that you were impressed by the services of us. Knowing that you left with such a good impression is our greatest encouragement. We hope that we will hope the pleasure of welcoming you back to Dalat Palace Heritage Hotel in the near future. Yours Cordially, Nguyen Duc Truong General Manage
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
One of these hotels in south east asia with colonial style and french influence. Now locally managed but with so much potential. Sad to see the vintage car abandoned in front of the hotel with flat tyre and grass growing under but the restaurant still provide high fine dining service experience.
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Date of stay: July 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Linh Nguyen, Marketing at Dalat Palace Heritage Hotel
Responded 1 Mar 2023
Dear camuche123, Thank you very much for your comments on our hotel. We are also very delighted to know that you liked the fine dining service. It is always our great pleasure to have you as our guest. Best Regards, Nguyen Duc Truong General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nice hotel- very interesting history and resulting character- it feels almost stuck in an era. The accommodations are good and the bed was particularly comfortable. There is noise from the street which to me is the one major drawback. Otherwise good!
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Date of stay: June 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Linh Nguyen, Marketing at Dalat Palace Heritage Hotel
Responded 1 Mar 2023
Dear rkigervaron, Thank you for taking your valued time to post your review on Tripadvisor. We are very delighted to know that you were satisfied with your stay at Dalat Palace Heritage Hotel. However, we do apologize for the inconvenience caused to you due to the noise. Our Hotel Management was made aware of these issues and immediate actions have been taken to avoid future occurrences. We look forward to welcoming you back in a near future and we hope that your next experience will surpass the previous one. With warmest regards, Nguyen Duc Truong General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We visited our old haunt Dalat Palace during Xmas 2021, and found a surprise. The hotel has remained unchanged, however the Rabelais Restaurant has continued to improve, both in presentations and in foods. Congrats to Master Chef Khoa and F&B Manager Cong. Our surprise was to see a mainly Vietnamese clientele in a fine dining experience in Dalat. The views from Rabelais are superb and unique in Vietnam. We are pleased to witness growing appreciations, and will surely return.
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Date of stay: December 2021
Value
Location
Service
Room Tip: Lake view is highly worthy.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Linh Nguyen, Marketing at Dalat Palace Heritage Hotel
Responded 1 Mar 2023
Dear Mrs. Nam Tran, It is our pleasure to read your feedback on your stay at Dalat Palace Heritage Hotel via Tripadvisor. All the team are delighted that you enjoyed your stay with us and had a good time while you were in Dalat. Knowing that you left with such a good impression is our biggest reward. We look forward to welcoming you back in a very near future. Truly Yours, Nguyen Duc Truong General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
If ever there was a bigger lie in town, the self-awarded 5* to this Hotel is probably it. You can have everything here in this Hotel of Horrors to make your stay a truly memorable nightmare. Screaming kids, banging doors, loud footsteps of running kids on floor boards, loud talking adults, incessant traffic noise, public announcement throughout the day, trucks hooting in the middle of the night, motorbike noise, cars blowing their horns, lawn mower noise under your window at 6:00AM. To top it off, there is the constant screaming from Emergency vehicle sirens 24 hours al day, all night. I have been known to slumber just about anywhere, but this noise in this hotel had me totally sleep defeated and deprived. And yet this is the most expensive hotel in Da Lat. Rooms are cold and draughty, windows are not sealed against the elements and are badly in need of a refresh, repair or replacement. The curtains cannot be totally drawn as the curtain rails are old and also require replacement. The decorative curtains over the beds (see photo) are also badly in need of replacement and are almost falling onto the bed occupant. To top it off, there is only 1 small window for each room, the room is dark and gloomy looking more like a solitary confinement cell in a prison block, not that of a 5* hotel room. Room service too, is severely lacking. They do not replace shampoos and other stuff that is finished. To add insult to injury, they didn't replace our bath towels today, and we had to use face towels to dry up. When we checked in 2 days ago, there were 2 bath towels, it dwindled to 1 yesterday and today there were NONE. The bed itself was uncomfortable, there was a depression in the middle of my mattress making it impossible to get into a comfortable sleeping position. Their plumbing system in the bathroom badly requires renewal, your shower water can go from medium warm to stone cold, and then to scalding hot in a matter of seconds if your neighbouring rooms are also showering. Dangerous if you have a young child using the shower. Plus there is a large window (see photo) over the bath tub, covered by a thin curtain that allows noise from the corridor to filter unabated into the bedroom. Breakfast buffet came as part of our room package, and food quality was merely mediocre. Sauces and food ran out, but often not replaced until quite a while later. There was often no supervision on the part of the staff. Young children were there to remove buns, croissants and bread with their bare hands and replace them at will. The same unhygienic practices with adult guests. I saw this morning a man who had covered his mouth when he sneezed, then picked up a couple of bread rolls with his bare hands instead of using the provided tongs. I complained to one of the staff, and the attitude was one of total indifference. Not good in these COVID times. As for the Internet access, it was virtually non existent. To put into perspective, this review was started at this Da Lat Palace Hotel, but completed elsewhere as I couldn't upload any photos. You get slow access for about 5 minutes, then no access for another 10-15 minutes and this was the afternoon when internet loads were supposedly low. In the evenings after 10:00PM, you could almost forget it. I couldn't access my usually websites at all last night. We also complained to the Management who were more worried about their bill being paid as opposed to the unhappiness of their Guests.…
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Date of stay: December 2021
Rooms
Cleanliness
Service
Room Tip: There are no quiet rooms in this Hotel. AVOID!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Linh Nguyen, Marketing at Dalat Palace Heritage Hotel
Responded 1 Mar 2023
Dear EricK3332, Thank you for choosing to stay with us in Da Lat and for taking you precious time to review on Tripadvisor website. We regret that we couldn't meet your expectation during your stay this time. But kindly be advised that all of your comments on facilities and services have been well noted. Our Management are planning to renovate the hotel and your feedback would surely be taken into consideration. Once again, we truly appreciate your constructive comments and we look forward to having a chance to host you back so that we can recover the shortcomings of your last visit. Best Regards, Nguyen Duc Truong General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
USD 102 - USD 138 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
accor dalat palace, sofitel dalat, dalat sofitel
FORMERLY KNOWN AS
Sofitel Dalat Palace
LOCATION
VietnamLam Dong ProvinceDa Lat
NUMBER OF ROOMS
43
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Claim Your ListingDALAT PALACE HERITAGE HOTEL (AU$153): 2023 Prices & Reviews (Da Lat, Vietnam) - Photos of Hotel - Tripadvisor
Frequently Asked Questions about Dalat Palace Heritage Hotel
What are some of the property amenities at Dalat Palace Heritage Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Dalat Palace Heritage Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a snack bar during their stay.
Is parking available at Dalat Palace Heritage Hotel?
Yes, free parking and secured parking are available to guests.
Are there opportunities to exercise at Dalat Palace Heritage Hotel?
Yes, guests have access to a fitness centre and a sauna during their stay.
Does Dalat Palace Heritage Hotel have airport transportation?
Yes, Dalat Palace Heritage Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Dalat Palace Heritage Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Dalat Palace Heritage Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Dalat Palace Heritage Hotel?
The staff speaks multiple languages, including English and Vietnamese.
Does Dalat Palace Heritage Hotel have any great views?
Yes, guests often enjoy the park view available here.