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Do not stay at this villa! We prepaid B8,400 for three nights for a two bedroom villa with an open back yard, large pool and Jacuzzi. We called at 12pm and we were told the villa was not ready, until 2pm. No problem, we had...More
GOOD: staff were nice.
BAD: no hot water in one bathroom, no lock (broken) at the door between living room and the pool area, a bit hard to park the car (Villa #69).
I will just type in simple English: stayed for 2 nights, found...More
Response from James J, Управляющий at Tortuga Villas PattayaResponded 14 July 2018
thank you for your feedback. It happens sometimes that equipment is broken and it could take some time to fix it, for example spare parts are not always available. Please let me apologize for that and welcome again!
I had lodged an issue in TA about the quality of support on Villa in my prior post. I pointed maintenance issues etc in Avoca villas that I was housed.
Ms Jenny, from Pattaya Pool Villas,who manages Villas swung into action and moved us to...More
Response from James J, Manager at Tortuga Villas PattayaResponded 17 July 2018
Dear Mr(s). Pumashan, thank you for your feedback. Please let me apologize that in the beginning it was stay it did not go smoothly. Jenny will be glad to know that you have positively mentioned her in your review! Welcome again!
Very spacious villa in a quite neighborhood away from the hustle and bustle of Pattaya. Drive to the downtown area is 5-10 minutes depending on traffic. Important to identify a landmark for the villa (water park condominiums is right across), I once spent two hours...More
Thank Alaa Eldin E
Response from James J, Manager at Tortuga Villas PattayaResponded 19 April 2018
Dear Alaa, thank you for your review, I really appreciate it. It was a pleasure to know you. Welcome again! Kind regards, Jenny
We had the worst experience here... because the toilet bowl was leaked. All the urine and feces came out all over the floor. We inform them since 10 am and they came to fix it at 4pm. which is unacceptable. They never offer us to...More
1 Thank Ann N
Response from Val B, Manager at Tortuga Villas PattayaResponded 17 March 2018
Dear Mr(s) . Ann, please let me apologize for that we could not fix the stuck toilet at the same moment you contacted us. Overall one of the two toilets in your villa did not work for 6 hours and I would like to apologize...More