The Sanctuary Resort Pattaya, BW Signature Collection
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The Sanctuary Resort Pattaya, BW Signature Collection

Rooftop swimming pool
Traveller (918)
junior suite ocean vista
Room & Suite (543)
Centara Grand Phratamnak Pattaya
Videos (1)

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AU$93
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AU$84
AU$76
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.

About

4.0
#51 of 569 hotels in Pattaya
4.0 of 5 bubbles
Location
4.2 of 5 bubbles
Cleanliness
4.4 of 5 bubbles
Service
4.2 of 5 bubbles
Value
All 164 rooms represent the popular modern yet elegant style of international boutique hotels. Each of our rooms with their simple, fresh, and warm style, and welcoming colours meet the latest city design and comfort standards. The stylish interiors of our rooms are completed by LCD television, high-speed wireless internet connection and sea views. Most of our rooms are equipped with king-size double beds. All rooms are non-smoking. The hotel offers a rich international buffet breakfast with hot & cold food selection. The hotel’s Lounge Café & Drink Bar provides a perfect place for chilling during the day, where guests can enjoy a great selection of coffee, tea, cocktails, and other beverages. The Sanctuary’s motto “Come in as Guests. Leave as Family.” expresses the desire of the team to make guests feel like at home away from home as much as possible by taking care of them. lounging poolside. There’s an all-day dining restaurant offering a Thai-inspired menu and international flavours, a bakery and coffee shop, and a casual Italian restaurant. A complimentary shuttle service connects to the centre of Pattaya. Airport transfers can be arranged.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Kids pool
Shuttle bus service
Car park
Wifi
Hot bath
Pool / beach towels
Swimming pool toys
Infinity pool
Rooftop pool
Pool with view
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Wine / champagne
Poolside bar
Rooftop bar
Taxi service
Conference facilities
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Extra long beds
Walk-in shower
Bathrobes
Dining area
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
Sofa bed
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Ocean view
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Residential Neighbourhood
Modern
Languages Spoken
English, Thai

Location

352/430 M. 12 Phratamnak Road, Pattaya 20150 Thailand
Name/address in local language
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 57 out of 100
57
Utapao Airport
30.6 km
See all flights
Bangkok Intl Airport
86.8 km
See all flights
912Reviews32Q+A91Room tips

Reviews
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Detailed Reviews
Narak R wrote a review Nov 2023
9 contributions
Hotel's Favourite
5.0 of 5 bubbles
Best Value. Stunning View. Excellent Service. I stayed there during company event and seminar. Feel really warm welcome. F&B staff pay attention to guest preferences. Deliver impressive service. Hotel lobby has tank of small aquarium. Exceptional design. Very clean. Just 50 meters to beach. Near 7-11, nice cafe name Sands cafe. Great choice for thia hotel.
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Date of stay: November 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with friends
Room Tip: If you find best value, classy choice of stay...choose here.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Sanctuary Resort Pattaya BW Signature Collection, Marketing at The Sanctuary Resort Pattaya, BW Signature Collection
Responded 27 Nov 2023
Dear Khun Narak, Thank you for choosing to stay with The Sanctuary Resort Pattaya, BW Signature Collection! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +66 38 197 361 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Palita Khumngern Front Office Manager FOM@Sanctuarythailand.com The Sanctuary Resort Pattaya, BW Signature Collection
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sagar G wrote a review Jan 2020
1 contribution
5.0 of 5 bubbles
It was pleasure stay at Centara Grand. This place is very close to Phratamnak beach and 7 Eleven, Tesco are nearby.

Please keep Immigration slip along with passport ready for quick checkin. The hotel also charges Baht 1000 as safety deposit and will be refunded post checkout (in case of credit card, takes few days)

The shuttle service is free for guests, its for travel between Hotel to Central Shopping Mall. The timing of shuttle is pretty accurate and thus arrange your travel plan accordingly. However, since it cover two more Centara properties before arriving at Phratamnak, occupancy is not guaranteed. Also on return journey of shuttle (from Central Shopping Mall to Phratamnak), one/two hops of other Centara properties been taken (thus journey time increases to 45 mins). Plan your travel accordingly.

Overall, nice experience at the Hotel
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Review collected in partnership with Centara Hotels & Resorts
Date of stay: January 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jonas_CGPX, General Manager at The Sanctuary Resort Pattaya, BW Signature Collection
Responded 14 Jan 2020
Dear Guest, Thank you for staying with us and giving us the top ranking. We are very happy to read the good comments on our hotel location and the free shuttle service. We hope to see you back soon again! Sunny Thai Regards The Management
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Shaquille wrote a review Sept 2022
England, United Kingdom3 contributions1 helpful vote
5.0 of 5 bubbles
The Sanctuary Hotel is located in the quieter area of Jomtien in Pattaya - where it is close to the beach and perfect if you want to relax after spending time in the hustle/bustle of central Pattaya.

I must admit upon arrival, the initial room allocated to myself was not up to my standards, and having brought this to the attention of the duty manager Suebsak - he instantly made himself available to address my concerns and provided a range of resolutions to which I would expect from a 5 star hotel (but sometimes do not receive!), which I gladly accepted.

The hotel itself is very clean and spacious - with the rooftop area being a particular standout.

All in all I really enjoyed my 5 nights relaxing at this hotel and would recommend this to solos, couples and families who wish to just unwind.

I would add the all the hotel staff from the porter, receptionists, cleaners and room maintenance where all really polite and helpful, and would like to provide a special mention to Suebsak who personally assist myself and is an asset to the hotel.
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Date of stay: September 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: The 8th floor partial sea view rooms where nice and quiet with easy access to rooftop area
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Prairaya H wrote a review Feb 2020
Thailand6 contributions
5.0 of 5 bubbles
We choose centara grand phratamnak for our anniversary we get very warm welcome from GSA I'm not remember her name but she is so sweet she always greeting us every time the she saw us. The room is perfect for us nice view. So it's make us satisfied for our anniversary trip we will come back again for sure
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Review collected in partnership with Centara Hotels & Resorts
Date of stay: February 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Maps64716975387, Front Office Manager at The Sanctuary Resort Pattaya, BW Signature Collection
Responded 28 Feb 2020
Dear Khun Prairaya, Greetings from Centara Grand Phratamnak Pattaya Thank you on your encouraging and supportive review! It is great and heart-warming to read of your experience during your stay with us and we are so pleased we were able to make your holiday a memorable success. It makes all our hard work and effort worthwhile and sincere thank you on your kind words. We hope we will have the pleasure of greeting you again. Yours sincerely, The Management
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Narumol P wrote a review Mar 2020
5 contributions
4.0 of 5 bubbles
all staff are very good service-minded; they are willing to help / provide hotel information, etc. Breakfast is good and have many kinds of food and the restaurant is well decorated and clean. However, room is needed some maintenance on ceiling and it should have dressing table in the room.
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Review collected in partnership with Centara Hotels & Resorts
Date of stay: February 2020
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jonas_CGPX, General Manager at The Sanctuary Resort Pattaya, BW Signature Collection
Responded 6 Mar 2020
Dear Guest, Thank you very much for staying with us. We are very happy to read that your expectations was met and will share your good comments on our staff friendliness, staff service mind, breakfast, food quality and cleanliness, with our teams. Thank you again and we hope to see you back soon. Sunny Thai Regards The Management
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lizzie M wrote a review Jan 2020
1 contribution
4.0 of 5 bubbles
Stayed here with our four children and had a great time. Loved the breakfast buffet! The room was spacious and the beds comfortable. The pullout bed in our living room had some stains on it so we didn't use it. The staff was very nice and helpful. The pool area had a great view of the beach and the ocean. The concierge was very helpful regarding activities and getting a van for our big group. 7 Eleven only walking distance!
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Date of stay: December 2019
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesService
Room Tip: Suite is great! Had a comfy king bed!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jonas_CGPX, General Manager at The Sanctuary Resort Pattaya, BW Signature Collection
Responded 17 Jan 2020
Dear Guest, Thank you for staying with us. We are very happy to read that you enjoyed your stay and have noted the good comments on our breakfast, room and hotel location. We have deep cleaned the sofa bed, thank you for bringing this to our attention and we hope to see you back soon again. Sunny Thai Regards The Management
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ZevenUp wrote a review Feb 2020
Pattaya, Thailand96 contributions25 helpful votes
1.0 of 5 bubbles
What ever you do, newer order drinks at their roof top bar. Whatever you order you only get sugar water. It seems that alcohol is forbidden even if they charge you full price.

As for many Centara hotels, they are overpriced and without service minded personnel.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jonas_CGPX, General Manager at The Sanctuary Resort Pattaya, BW Signature Collection
Responded 17 Feb 2020
Dear Guest, we are sorry to read that you did not enjoy our cocktail or the service. We normally get good feed back on this and have informed our manager to train the concerned team again. Sunny Thai Regards The Management
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
TravellingMom79 wrote a review May 2022
1 contribution
5.0 of 5 bubbles
Stayed at the hotel over the long weekend. My daughter loved the family room with bunk beds, while I really enjoyed the big balcony.
Family suite is recommended! A bit pricey, but worth it, with huge living room and even a jacuzzi bathtub.
Service is nice, especially Khun Pong at the restaurant. Ohh and the sharks! They have an aquarium with sharks!
The a/c in the room was a bit too cold for my taste, but the team was very nice and offered extra blankets.
All in all, good value for money, recommended!
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Date of stay: May 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
leonhermanadv wrote a review Feb 2020
Sydney, Australia1 contribution
5.0 of 5 bubbles
The hotel is a stone’s throw from the beach. It offers a serene, comfortable reception area and a magnificent aquarium in the dining room. The rooftop swimming pool and cocktail bar are fabulous and afford splendid vistas of the sea and surrounding areas.
Read more
Review collected in partnership with Centara Hotels & Resorts
Date of stay: February 2020
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Maps64716975387, Front Office Manager at The Sanctuary Resort Pattaya, BW Signature Collection
Responded 28 Feb 2020
Dear Mr.Leon, Warmest greetings from the Centara Grand Phratamnak Pattaya Many thanks for having chosen our hotel for your recent stay while in Pattaya. We are very happy to hear that you consider us a great place to stay and that you had a great time with us. Especially we appreciate your nice comments. We are looking forward of welcoming you back soon again. Yours sincerely, The Management
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Michael Simmons wrote a review Mar 2021
2 contributions
5.0 of 5 bubbles
This is the first year we haven’t visited since it opened, we love this hotel and the team so much we usually spend 8-12 weeks a year here and had our wedding here as did our friend. You could not wish for better service, friendlier staff and exceptional food.
The rooftop bar gives you the best view of the bay with a gorgeous sand beach on your doorstep.
We have travelled a lot and always make sure we stay here as often as we can.
We have missed all the team here and hope to see you later this year. Stay safe and keep our corner room on the 6th floor ready for us Mike, Nam & Olivia
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Date of stay: March 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chandnimatching asked a question May 2019
Pattaya, Thailand2 contributions
Do u charge for girl for night if we bring
Answer from Jonas S
Pattaya, Thailand2 contributions
There is no charge for extra guest. All extra guest must be registered in the reception with their passport or ID card, as per Thai law. Kind Regards The Management
chris-di-tour asked a question May 2018
Well, United Kingdom53 contributions131 helpful votes
Does this hotel have a club lounge and can you add club benefits to any room.
Answer from Jonas S
Pattaya, Thailand2 contributions
Dear Chris-di-tour, Thank you for your question. Our club lounge in the new building is not yet opened for service. We are giving a final touch to have it launched within this year. However, our rooftop bar and Ruffino lounge is open daily. We also have new interesting promotions during world cup in June. Should you need any further information, please contact the hotel directly. Best Regards, Centara Grand Phratamnak Pattaya
Answer from Jonas S
Pattaya, Thailand2 contributions
Dear Ramniwas, Greetings from Centara Grand Phratamnak Pattaya. Thank you for your question. The hotel do not have the escorts service provided nor did we support it. However, as a hotel policy, we do not charge the joiner. Best Regards, Centara Grand Phratamnak Pattaya
somaya f asked a question Oct 2017
Cape Town, South Africa109 contributions22 helpful votes
hi, do you provide access/shuttles to use the facilities at the centara grand miraj resort?
Answer from Jonas S
Pattaya, Thailand2 contributions
Dear Somaya, Greetings from Centara Grand Phratamnak Pattaya! We do not provide the transfer and access to Centara Mirage. Best regards, Tatiana
Epernay wrote a tip Apr 2024
Aberdeen131 contributions67 helpful votes
5.0 of 5 bubbles
"The sea view rooms are wonderful but the noise from the road may effect sleep, great food nearby includes DOM and The Sand"
Read full review
Narak R wrote a tip Nov 2023
9 contributions
5.0 of 5 bubbles
"If you find best value, classy choice of stay...choose here."
Read full review
Shaquille wrote a tip Sept 2022
England, United Kingdom3 contributions1 helpful vote
5.0 of 5 bubbles
"The 8th floor partial sea view rooms where nice and quiet with easy access to rooftop area"
Read full review
Sara Dixon wrote a tip Apr 2022
3 contributions
5.0 of 5 bubbles
"Parking on site. Right on the beach."
Read full review
Lizzie M wrote a tip Jan 2020
1 contribution
4.0 of 5 bubbles
"Suite is great! Had a comfy king bed!"
Read full review
Not the right property for you?
There are more places to choose from in the Pattaya area.
PRICE RANGE
AU$72 - AU$103 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
The Sanctuary Phratamnak Hotel Pattaya (former Centara Grand Pratamnak)
LOCATION
ThailandChonburi ProvincePattaya
NUMBER OF ROOMS
164
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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THE SANCTUARY RESORT PATTAYA, BW SIGNATURE COLLECTION (AU$72): 2024 Prices & Reviews (Thailand) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about The Sanctuary Resort Pattaya, BW Signature Collection
Which popular attractions are close to The Sanctuary Resort Pattaya, BW Signature Collection?
Nearby attractions include Pattaya Park Tower (0.7 km), Funtasea (0.1 km), and Empire Luxury Private Club (1.2 km).
What are some of the property amenities at The Sanctuary Resort Pattaya, BW Signature Collection?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at The Sanctuary Resort Pattaya, BW Signature Collection?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Sanctuary Resort Pattaya, BW Signature Collection?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Sanctuary Resort Pattaya, BW Signature Collection?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to The Sanctuary Resort Pattaya, BW Signature Collection?
Conveniently located restaurants include DOM Pizzas, Au Bon Coin, and Cabbages and Condoms.
Are there opportunities to exercise at The Sanctuary Resort Pattaya, BW Signature Collection?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at The Sanctuary Resort Pattaya, BW Signature Collection?
Yes, dry cleaning and laundry service are offered to guests.
Does The Sanctuary Resort Pattaya, BW Signature Collection offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at The Sanctuary Resort Pattaya, BW Signature Collection?
The staff speaks multiple languages, including English and Thai.
Are there any historical sites close to The Sanctuary Resort Pattaya, BW Signature Collection?
Many travellers enjoy visiting Huay Yai Temple (13.1 km).
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