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Altera Hotel and Residence

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99/1-2 Moo 9 Second Road Nongprue, Pattaya 20150 Thailand
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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Traveller (328)
360
Panoramas (44)
Room & Suite (326)
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A note from Altera Hotel and Residence
Updated 19/05/20

About

#37 of 744 hotels in Pattaya
Location
Cleanliness
Service
Value
Travellers' Choice
Altera Hotel and Residence is offering a perfect blend of style and convenience, Altera lets both short and long-staying guests enjoy Pattaya to the fullest. Its range of comfortable accommodation options are perfect for couples, groups, or business visits – and maintained daily by housekeeping staff. With high-speed Wi-Fi as well as a TV and kitchenette in every room, Altera provides a comfortable living space just a short walk from the city’s beach and shopping districts. Guests can also make full use of the central swimming pool and Jacuzzi, along with the modern fitness centre and sauna, to stay active and feeling great. Throughout the day, Altera’s in-house café and restaurant provide a comfortable spot to enjoy the best of Thai and international cuisine. With Altera Serviced Residence, all these services and more are at your fingertips each time you stay – so you can settle in, recharge, and make the most of your time in Pattaya.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Taxi service
Business Centre with Internet Access
24-hour security
Parking
Wifi
Outdoor pool
Breakfast buffet
Concierge
Non-smoking hotel
24-hour check-in
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Room service
Safe
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Quiet
Languages Spoken
Thai
441Reviews18Q+A49Room tips
Traveller rating
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Popular mentions
Xeo wrote a review Nov 2021
1 contribution
I used to stay at this hotel a lot and before my recent experience I would have recommended it to everyone. It’s got soft bed, good wife, and nice big rooms. Recently though I lost 20,500 baht when trying to book a room at this hotel and the lack of any communication plus responsibility has left me with a sour experience. I’ll never stay at this hotel chain again after this. I would tell anyone looking to book here to be very cautious at who you are dealing with. To explain, I booked a 7 day stay via Orbitz so I could enter the country under the new COVID rules, requiring a 7 day stay at the hotel. I sent messages to get the needed paperwork from the hotel to submit with my COE application and was told I had to book direct to get the needed paperwork. I googled the hotel chain, found their email under contact us, and sent them an email asking to book a SHA+ room with the required COVID tests. I got a response saying that I could book everything through the email, but it would be 3 times the cost of my Orbitz booking. I asked why it was so much more and was told they made a mistake, it was really only double the cost, 20,500 baht. This seemed strange, but I knew there would likely be extra costs due to the COVID tests. I told them I wanted to pay with a visa and they sent me to a site called wise. They provided me with banking information of where to send the 20,500. Again, this was odd, but I never booked direct with this hotel and just thought it was something new. After the money was sent, they told me I now needed to send an additional 20,500 baht for a “security deposit”. I asked why they didn’t tell me to send that the first time and what it was for. The response was they forgot and that it was for COVID. Since I’ve stayed here before, I never paid something like this. I grew suspicious and told them I would have my girlfriend, who is in Thailand, come down to the hotel to sort this out. She went down to the hotel and the hotel claimed they were not talking to me. The individual who’s signature was on the email said it wasn’t her that I was talking to. That there was no security fee. They then claimed it must be a hacker that hacked into their email. I at first thought it was a joke, how does a hacker hack a hotel’s email? I verified the email address was the same, and yep, it was. Even the signature block matched the hotel’s. The bank account, no idea who’s that is. I’ve tried to get clear communication from the hotel about this since then, but nobody seems to want to talk to me. What I was told is its my problem. Its not the hotel’s problem. I find that very odd if someone hacked their email. So beware when booking direct. I’m out 20,500 baht as a result and I’m not happy about it.
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Date of stay: November 2021
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pchauvat wrote a review Nov 2021
1 contribution
It's convenient hotel in a good spot, close to everything. Easy access to get in and out. Friendly staff. at your service. The rooms are big and bright. Many convenient stores near by. Peaceful and relaxing.
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Review collected in partnership with this hotel
Date of stay: November 2021
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Thomas wrote a review Oct 2021
Bangkok, Thailand2 contributions
So surprised that the cleanliness of our room is unacceptable upon arrival. (Leftover in the living room and many hairs in the bathrooms from the previous group.) This is not such a quality of a 4-stars hotel. It doesn't make any sense compared to the price we have got. At first, the front desk just says "we will clean again." and let us wait. We expected that more serious action should be taken. We have to talk to them again and then the manager comes to talk with us. Check-in is quite slow but understands that they have so many guests. Limited on-site parking space but you can park at the parking space nearby with free shuttle service (which is not good if you are traveling in the rainy season as it is not a proper parking space./ muddy). Lastly, the breakfast was ok but so limited seats in the long weekend. Anyway, thanks to the manager that we were trying to make we feel comfortable staying here.
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Review collected in partnership with this hotel
Date of stay: October 2021
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Trip type: Travelled with friends
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Response from ATMIND GROUP, General Manager at Altera Hotel and Residence
Responded 5 weeks ago
Dear Khun Ceagame, Thank you very much for your reviews and opportunity to talk with you during your stay earlier. Your kind and sincere comments will help us to improve our service better. Please be assured that we take it to serious actions and we do hope that you will give us another opportunity to take care you when you are in Pattaya in the future again. Best regards, Hotel Manager
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Erick Jung wrote a review Sep 2021
Seoul, South Korea1 contribution
Hotel in the Good location to go anywhere. Swimming pool also not bad. But New staff' service mind need to improve. also cleaning condition also can't satisfy. Room and hotel facility also little bit old.
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Review collected in partnership with this hotel
Date of stay: May 2021
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Trip type: Travelled on business
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tabenz3p wrote a review May 2021
Bangkok, Thailand1 contribution
Nice place with good price. The bed is so comfortable and make me sleep well. There is a kitchen in the room with full facility. I have used it a little bit, it's really clean. I think i will be back here again
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Review collected in partnership with this hotel
Date of stay: May 2021
Value
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Location
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Trip type: Travelled as a couple
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PRICE RANGE
USD 39 - USD 67 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
At Mind Serviced Residence
LOCATION
ThailandChonburi ProvincePattaya
NUMBER OF ROOMS
189
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Frequently Asked Questions about Altera Hotel and Residence
Which popular attractions are close to Altera Hotel and Residence?
Nearby attractions include Alcazar Cabaret (0.3 km), Soi 6 Corner Bar Pattaya (0.1 km), and Hollywood Pattaya (0.4 km).
What are some of the property amenities at Altera Hotel and Residence?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Altera Hotel and Residence?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Altera Hotel and Residence?
Guests can enjoy an on-site restaurant during their stay.
Is parking available at Altera Hotel and Residence?
Yes, free parking is available to guests.
What are some restaurants close to Altera Hotel and Residence?
Conveniently located restaurants include Trattoria Pizzeria Toscana, Bella Italia, and Beerfest.
Are there opportunities to exercise at Altera Hotel and Residence?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Altera Hotel and Residence?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to Altera Hotel and Residence?
Many travellers enjoy visiting Huay Yai Temple (12.1 km).
Is Altera Hotel and Residence accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.