Citrus Grande Hotel Pattaya by Compass Hospitality
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Citrus Grande Hotel Pattaya by Compass Hospitality

579, Pattayasaisong Road Khao Phra Tam Nak, Pattaya 20150 Thailand
Traveller (180)
Room & Suite (50)
Pool & Beach (23)

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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.

About

3.5
#305 of 569 hotels in Pattaya
4.3 of 5 bubbles
Location
4.1 of 5 bubbles
Cleanliness
3.9 of 5 bubbles
Service
3.7 of 5 bubbles
Value
Citrus Grande Hotel, Pattaya managed by Compass Hospitality is a brand new 5 star hotel which provides 510 stylish rooms which comes in 5 different designs, one unique design per building. It adorns a beautiful swimming pool right in the centre and other facilities like gym, meeting room and all day dining. The hotel has connecting rooms which makes it easier for friends and family to stay together. For guests looking for more exclusivity & privacy, Club Building rooms are offered with their own unique benefits.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Babysitting
Airport transportation
Paid public parking on-site
Secured parking
Wifi
Pool / beach towels
Adult pool
Outdoor pool
Saltwater pool
Shallow end in pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Happy hour
Kid-friendly buffet
Kids' meals
Special diet menus
Wine / champagne
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids pool
Highchairs available
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Executive lounge access
Non-smoking hotel
Sun deck
Sun loungers / beach chairs
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Ironing service
Shoeshine
Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Extra long beds
Bidet
Air purifier
Bathrobes
Desk
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
On-demand films
Radio
iPod docking station
Sofa bed
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Mountain view
Ocean view
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Pool view
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
City View
Classic
Languages Spoken
English, Russian, Hindi, Malay and 2 more

Location

579, Pattayasaisong Road Khao Phra Tam Nak, Pattaya 20150 Thailand
Name/address in local language
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 77 out of 100
77
Utapao Airport
30.9 km
See all flights
Bangkok Intl Airport
85.7 km
See all flights
130Reviews14Q+A17Room tips

Reviews
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Traveller rating
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Detailed Reviews
Nihira Holidays wrote a review Nov 2022
Dubai, United Arab Emirates10 contributions6 helpful votes
3.0 of 5 bubbles
Rooms are really run down. Need urgent refurbishment.

Sliding doors for bathroom don't have locking facility.

All building lobbies look very dull and are unattended.

Lack of staff to attend the guests on housekeeping and engineering front for 24hours.

Good pool, fnb and front office staff.

Most of the rooms have engineering defects and still are given to guests.
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Family Traveller wrote a review Aug 2018
Dubai, United Arab Emirates500 contributions3,154 helpful votes
+1
3.0 of 5 bubbles
First thing in the Hospitality Industry that matters is the behavior of it’s staff. This Hotel is a BIG ZERO in that way. Don’t expect any greeting or pleasant conversation from the staffs.
Rooms are okay with a justifiable rate
Breakfast is really good and they had Indian food every day (we stayed 3 Nights)
Pool is a shallow one and it’s just a water body, neither I used it nor did I saw anyone using it.
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Date of stay: August 2018Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Watcharakorn W, Front Office Manager at Citrus Grande Hotel Pattaya by Compass Hospitality
Responded 24 Sept 2018
Dear Mr. Kumar, Greetings from Citrus Grande Hotel Pattaya, we appreciate the feedback you provided on your last stay with us. We feel it is relevant to add here, Citrus Grande Hotel has 510 elegantly rooms with new Millennial designs and that we have 5 unique style of décor. Our rooms are equipped with 49 Inch Smart TVs connected to wi-fi, thus our clients can enjoy watching their favorite programs on YouTube etc., we serve bean to cup Doi Chaang coffee with In room Coffee machines, deluxe amenities, luxurious beds with top of line pillows (one hard and another soft) for a relaxing sleep. Other facilities include a very large swimming, Club Lounge, 2 Restaurants, 3 Bars a Kids play area & Games room. For pool area, we have the large pol and long ledge by separate Kid pool area for kid and family and another large pool area for familier with jacuzzi that convenience and relaxing area. Our Breakfast at Rodeo Restaurant. We provide for selection of International buffet where one can enjoy an extensive spread of large selection of dishes & live cooking stations serving Continental/ Chinese, Indian and Asian delicacies, a total of around 23 Dishes, much more than an average 4 Star Hotel. However, you raised a couple of points which caused you some disappointment for hotel service provide to guest which I would like to offer my sincere apologies and outline the action we have taken to avoid similar circumstances occurring in the future We have been trying to instill a culture in the teams to increase the levels of courtesy and attention we provide for our valued guests. May I end by saying that I do hope you will visit us again and give us the opportunity to serve you better also witness first-hand the improvements we have made with regards to your feedback. Best Regards, Mr. Watcharakorn Wasi Front Office Manager
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Mukul71 wrote a review Sept 2018
Gurugram (Gurgaon), India50 contributions54 helpful votes
4.0 of 5 bubbles
Excellent location - 10~12 minutes walk to walking street and 10~12 minutes walk to Bali hai pier. Many restaurants around including Indian restaurants.
Good selection of welcome drink - alcoholic and non-alcoholic.
Good breakfast - reasonably good number of options. One or two Indian vegetarian dishes too.
Good wifi availability.
Nice, clean, big swimming pool.
Little negative point (its a personal choice - for some this can be positive too), the hotel looks like a collection of small residential buildings constructed close to each other. Does not look like a typical hotel.
In the room, the washroom door does not have the provision of latch. And there is a good children play area.... I am relating these two because if the hotel welcomes the families with children then the washroom door should have latches. Was not a problem for me as I traveled as couple this time.
Overall good service by front office, restaurant and bell desk staff. Did not use other services.
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Date of stay: August 2018
4.0 of 5 bubblesValue
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
Room Tip: Beach facing top floor rooms in building 1 to 5.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Watcharakorn W, Front Office Manager at Citrus Grande Hotel Pattaya by Compass Hospitality
Responded 24 Sept 2018
Dear Mukul71, Greeting from Citrus Grande Hotel Pattaya. I was delighted to read your review of Citrus Grande Hotel Pattaya and may I thank you for your kind words. Thank you for positive mention for our hotel facilities, room facilities and service excellent. The hotel has 510 elegantly rooms with new millennial designs in 10 building, rooms are equipped with 49Inch Smart TVs connected to wi-fi, thus our clients can enjoy watching their favorite programs on YouTube etc., we serve bean to cup Doi Chaang coffee with in room Coffee machines, deluxe amenities, luxurious beds with top of line pillows (one hard and another soft) for relaxing sleep. For our welcome drink, we would be serve by selection Drink Menu that can select by your own of Alcoholic and Non-Alcoholic upon arrival. Check in process, at your convenience one. We offered express in-room check in and in-room check out with IPad for convenience stay. Hotel facilities and service, our hotel provided high speed internet that can connect and enjoy all along hotel area and guest room. For your next coming stay with us, we will offering the room upgrade to stay with different designed of guest rooms that we have 5 unique style of décor. We look forward to welcome you in nearly future for your return to stay with us. Best Regards, Mr. Watcharakorn Wasi Front Office Manager
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Saaril wrote a review Apr 2023
3 contributions1 helpful vote
1.0 of 5 bubbles
Please read all recent reviews on this condomenium before booking and i echo these reviews. Note I call it a condo and not a hotel. Pathetic stay to describe in just 2 words. Booked it online after looking at the pics, wish I had read the reviews. Booked it for 3 nights but checked out in a day. Mosquitoes in the room, you can hear all the traffic noise from the street makes it impossible to sleep, housekeeping sucks no towels available, so dimly lit that you can hardly see yourself in the mirror, rude unprofessional staff and the room barely fits a double bed. I first asked them to change my room as I did not like it so asked for a higher category. The hotel said you used the previous room for 45 min so to change your room you will need to pay 1500 baht. I obviously did not change and the higher category rooms were pathetic anyway. I ceckedout the next day not caring about the refund and told my travel agent makemytrip that I will be checking out as I cannot stay here. I checked out the next day to change my hotel, got back to India, makemytrip contacted the hotel for a refund and the hotel had the odasity to lie and say I stayed all 3 nights and hence no refund. I cant believe they are still in business.
Makemytrip was kind and very helpful to refund 1 night on their end and i appreciate that but they should take serious measures to unlist this sick property off their website.
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Date of stay: March 2023
1.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled with friends
Room Tip: Please do not book this place unless you want to spoil your trip.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Porntips wrote a review Feb 2022
Bangkok, Thailand3 contributions14 helpful votes
1.0 of 5 bubbles
I booked hotel for my sister who is coming from Sydney, under Test n Go condition for her day 5th. Emails sent for two days, no reply. Once called found out the only reservation staff had days off and no one else can do anything until her return. Finally on the third day we got replied. I was advised that my sister's flight landed after 6.00 pm so the first day in uncounted and start day one the following day. However, when we received all the papers and my sister lodged for Thai pass, it was denied as the counted the arrival day as day one
So we had to contact hotel to re schedule the booking. 9.15 am. Called but was told reservation start 10.00am. No one is willing to take note or help but "call back after"10.00" Compass had surely lost their good reputations. We don't have much time to change to another hotel so we had to stick with this one. Very disappointed!!!
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Date of stay: February 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shawn wrote a review Feb 2023
Slave Lake, Canada11 contributions
2.0 of 5 bubbles
We recently stayed at The Citrus based on the reviews we seen online. Friends warned us that 5 star is not really 5 star and being world travellers, seems they were correct. This hotel is dirty, less than friendly staff and we continually had to ask for toilet paper and towels. The room is very dirty and seems not cleaned when you ask for housekeeping. Thailand is not like other parts of the world in how things are cleaned and such however a hotel that boasts it’s class should have been better. I rate this a north american equivalent of 1+ to 2 and a popular place for people from India. Spend some time researching before you book.
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Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mariia K wrote a review Mar 2023
5 contributions
+1
1.0 of 5 bubbles
Now we are resting at this hotel, the middle of the vacation. Let's start with the fact that we booked a room on the “Ostrovok” website, the claimed photos and description of the room didn’t does not match to reality. The photos of each type of room are photos of absolutely all the rooms they have, naturally the best rooms are photographed. The room is dirty, old, shabby, there is no piece of the table and with cockroaches. Dirty everything - towels, bed linen, curtains, etc. Now about the service, or rather its absence. For 3 days (!) we tried to find out if there is a laundry in the hotel and its cost, and all 3 days, we were told the same thing - the prices would be brought to our room. In the room, no one brought anything, at the reception, we talked with different people, no one can explain anything, "later, later." If they haven’t laundry, they have to say to us, and there would be no problems. For a hotel, as written 5 stars, there is no service at all. There is not much good in the hotel, but there is. To be honest, all the good pales in contrast to the bad. The service is aimed at Indian guests, not Europeans. We will not come here again and don’t recommend to others.
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Iullia wrote a review Mar 2020
St. Petersburg, Russia1 contribution
5.0 of 5 bubbles
really a best place I stayed, hotel have a signature swimming pool and the breakfast. It full of Ruski peopl which is very nice for us and we stayed all stay enjoyed too much which is also very nice Room clean 100%, pool big safe and my дочь liked too much,, the Trainee speak ruski very nice friendly and helped so much big big thankful, manager reception offer us bisplatno cuppicino cofee very nice generous people. I will again and again come,, recommend спасибо цитрусовым, чтобы сделать нашу сатай прекрасной
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Date of stay: March 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from citrusgrandepattaya, Manager at Citrus Grande Hotel Pattaya by Compass Hospitality
Responded 21 Mar 2020
Dear iulliaZdorovetskiy Thank you and appreciate your most kind reviews and your gracious comments on our staffs as it has always been our motto, we do our best to be the best and will continue to strive “SERVICE FROM THE HEART”, which is most important. to each of us. We all at Citrus Grande Pattaya looking forward for you on your next planned visit to welcome you once again, please call on us Yours Sincerely, Management at Citrus Grande Hotel Pattaya by Compass Hospitality
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Dana V wrote a review May 2021
Pattaya, Thailand7 contributions4 helpful votes
5.0 of 5 bubbles
My parents was asking me to write this review so it might help the other people to don’t hesitate and choose this hotel for your quarantine period. Fist of all, it’s the cost of living in this hotel is the lowest one from the ASQ hotels list. Cheapest and worth it. Impossible but it’s true. Food is very delicious. You will definitely love the food part during your quarantine. Staff are friendly and attentive. Each time I brought something for my parents they get it immediately. Also, when my parents ask staff for anything they was always willing to help. Definitely recommend this hotel if you want to spend your quarantine without any stress, with good food and friendly ambiance by Citrus

P.S. room 601 very grateful for your service
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Date of stay: April 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sharlie O wrote a review Aug 2022
Sydney, Australia6 contributions2 helpful votes
+1
1.0 of 5 bubbles
The hotel images and descriptions fitted with our intention to spend time in the hotel using advertised facilities. Upon arrival, took my card and debited the two night stay. Straightaway. Then we’re told the facilities unavailable, the pool in between hotel buildings with lots of traffic so forget privacy. The executive suit turned out to be a small room. Upon enquiry they opened the adjacent room. We had two small rooms. King size bed was two single beds attached. Coffee maker was a kettle, the tiny balcony with rusted railing and faded plastic chairs overlooking street. Noisy traffic can be heard. Smell of food throughout. Pubic hair. Moldy. Asked for cancellation due to mismatch between website and reality. Manager offered apology but no cancellation. Went out until late at night to avoid the hotel. Checked out first thing in the morning forfeiting second night. They tried to charge us for two rooms initially but backed down. We felt we were being scammed. A few guests also unhappy at checkout. At best a 2/3 star motel. Not a 5 star hotel. Booked through Agoda and disappointed with their support on the matter.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Answer from Culture778384
Thrissur, India1 contribution1 helpful vote
No, during morning time the reception is so crowded so no one to notice who is coming and going, in night there’s is security so you have to give the ID CARD of the joiner before entering
Dinesh Lamba asked a question May 2022
1 contribution
Is this hotel is guest free
globetrottersandy asked a question Nov 2019
Chinsurah, India
Do you charge for Lady Joiner ?
Answer from DIROPTS
2 contributions
For the moment we do not not.
parush a wrote a tip June 2023
Bareilly, India3 contributions
1.0 of 5 bubbles
"Check the reviews before you book a hotel"
Read full review
Saaril wrote a tip Apr 2023
3 contributions1 helpful vote
1.0 of 5 bubbles
"Please do not book this place unless you want to spoil your trip."
Read full review
Devesh wrote a tip Jan 2023
Indore, India1 contribution
1.0 of 5 bubbles
"No travel agent should book this hotel"
Read full review
Raj M wrote a tip July 2021
United Arab Emirates37 contributions13 helpful votes
5.0 of 5 bubbles
"Choose the pool view room"
Read full review
Achu wrote a tip Jan 2020
2 contributions1 helpful vote
1.0 of 5 bubbles
"Even after paying and booking for breakfast, they denied breakfast, worst hotel for the money you are going to pay"
Read full review
Not the right property for you?
There are more places to choose from in the Pattaya area.
PRICE RANGE
AU$43 - AU$63 (Based on Average Rates for a Standard Room)
LOCATION
ThailandChonburi ProvincePattaya
NUMBER OF ROOMS
510
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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CITRUS GRANDE HOTEL PATTAYA BY COMPASS HOSPITALITY (AU$43): 2024 Prices & Reviews (Thailand) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Citrus Grande Hotel Pattaya by Compass Hospitality
Which popular attractions are close to Citrus Grande Hotel Pattaya by Compass Hospitality?
Nearby attractions include Khao Phra Tamnak (Khao Phra Bat) (0.4 km), EasyKart - Pattaya (0.3 km), and Love In Museum (0.4 km).
What are some of the property amenities at Citrus Grande Hotel Pattaya by Compass Hospitality?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Citrus Grande Hotel Pattaya by Compass Hospitality?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Citrus Grande Hotel Pattaya by Compass Hospitality?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Citrus Grande Hotel Pattaya by Compass Hospitality?
Yes, free parking, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to Citrus Grande Hotel Pattaya by Compass Hospitality?
Conveniently located restaurants include Anytime Cafe, Pattaya, Karma Indian Restaurant, and Peaky Blinders Pattaya.
Are there opportunities to exercise at Citrus Grande Hotel Pattaya by Compass Hospitality?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Citrus Grande Hotel Pattaya by Compass Hospitality have airport transportation?
Yes, Citrus Grande Hotel Pattaya by Compass Hospitality offers airport transportation for guests. We recommend calling ahead to confirm details.
Does Citrus Grande Hotel Pattaya by Compass Hospitality offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Citrus Grande Hotel Pattaya by Compass Hospitality?
The staff speaks multiple languages, including English, Russian, Hindi, Thai, Malay, and Tamil.
Are there any historical sites close to Citrus Grande Hotel Pattaya by Compass Hospitality?
Many travellers enjoy visiting Huay Yai Temple (12.4 km).
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