Booked one bed room executive suite ! The room was newly renovated, big n cleaned . The bed was great and firm . We have a good night sleep in the good quality bed. Bath tub was big n deep. As we booked executive suite , it come with free Singha beers , access to club lounge service . Room was not ready at 12.30 pm for check in . Location is at MBK. Nearest bts is national stadium. Will stay again next time .
Excellent location, connected with MBK shopping centre and easy walk to Siam square. Clean Room good smell and a lot of equipment in bathroom and I think private zone our room that good for relax in weekend our trip
I am very regular guest at this hotel for the last 20 years.A few years ago they started out a renovation program but due to the pandemic they obviously halted it. I booked 2 stays in an ExecuPlus Suite.Both were for 7nights.The first being in April and the latter in June. The April stay was fantastic.The room was a renovated room which they published in their website.It was big spacious modern and bright. However my June stay i was unlucky to get an old room which had not been renovated.It was dark and dreary and the bathroom was so small i could reach the 2 walls if i had my arms outstretched.And there wasnt even a bathtub.On the 5th day water suddenly gushed out from the ceiling. Oddly enough i was charged $200SGD more for the old room then the renovated one. The pictures attached is the room i got in June. Pathumwan Princess its time you accelerate your upgrading works.Its been years and you still havent finished. The staffs are as usual always helpful polite and friendly.…
Finally, after 2 years, I am back in Bangkok again! Back at Pathumwan Princess Hotel! Booked 4 nights for the ExecPlus Suite. The room was not ready when I arrived. The front desk staff was professional and kept me updated when the room was available. Love the ExcuPlus Suite with the separate living room and bedroom. Stayed in such a room 2 years ago and loved it! The room was clean and cosy. Love the space! During my stay in the Hotel, I got to access the Club Lounge for afternoon tea and evening cocktail. Breakfast (good spread) was served in the coffee house. The Lounge was a great place to relax, there was always something to snack and drink whenever I came back from shopping. Love it! The location of the Hotel is very good. It is connected to MBK Mall, which is located next to National Stadium BTS. Connected walkways to Siam Paragon (via Siam Discovery & Siam Centre), CentreWorld, Big C, and Platinium Mall. No need to worry about the traffic! So much to shop and eat near the Hotel! Would I consider staying here again? Of course, if the price is still good!…
There was an issue with my booking. I had booked with breakfast for 3 nights then contacted bookings who spoke to the hotel and changed to 2 nights. The rate was unfavourable but as it was my mistake, I was ok with that. When I arrived, I discovered that my new booking was without breakfast. I explained to the receptionist that this wasn’t my doing and I would be happy to write about this on Tripadvisor. Thankfully he spoke to his manager and added the breakfast which I used only once. Basic but adequate. The hotel is clean and rooms spacious. The pool is large and good for swimming lapse. The biggest plus is that it is literally on top of MBK mall, which is a huge bonus.
Very friendly staff, very nice swimming pool, extended breakfast buffet, very good hotel bar with daily happy hour(s), nice Korean restaurant, bell boy and taxi/limousine service and overall excellent amenities/services!
Clean hotel in a central location, offering rooftop pool and amenities. Room was spacious and bathroom had ample countertop space. Hotel is directly connected to shopping, as well as transit. It's a solid choice, but does not have any particular character.
we have stayed several times in this hotel for the location and the facilities. The executive suites are large and comfortable there is an extensive choice of restaurants and the club lounge is good. Breakfast buffet is great Friendly staff we will return !
We love the Pathumwan Princess Hotel. We celebrate our anniversary there quite often if we stay in Bangkok during that time. It always has wonderful clean rooms, amazingly comfortable beds, and you can get away from the noise of the city without leaving Bangkok. The breakfast is amazing with tons of variety!
I’m a regular guest with pathumwan princess, comes to Bangkok once every 2 years and have always been staying here. This particular trip, I noticed that the service standard has dropped. Called twice for fresh towel and extra blanket, each time they said on the way, I ended waiting for almost 2 hours. The second day, I called for extra amenities and I waited for more than 2 hours, close to midnight and still nobody comes. I waited till I dozed off. My last day, my family and I finished our breakfast and walked out of the restaurant. While walking to the lift lobby, my husband suddenly realised he left the room card on the dining table and walked back to retrieve it. This was less than a minute. The table was already cleared and we had no choice but to walk to the counter to ask for a new card. Happened to be served by K.Arty. She had an unapproachable face without a smile when I walked towards her. I told her I can’t find my card, and wanted to explain to her our situation. She did not finish listening and immediately chipped in to say I need to pay in baht for the lost card. No empathy at all, and she didn’t even bother to ask for the reason. She kept asking me to understand why I have to pay for the card without even suggesting what could have been done to retrieve it?? My card was on the dining table, and had been thrown away by her restaurant staff, within a minute and thus I went to ask for help and all she can repeat is that we have to pay for the lost card? Why can’t she have more empathy instead? Or could I have asked her and her staffs to go find the card inside the rubbish bin to prove to her that the card is not lost but inside the dustbin instead? I’ve visited countless hotels but never have such encounter of such cold and unfriendly service attitude. Upon checking out, I got to know from another hotel staff that she is non other than Pathumwan princess hotel’s room director?! What kind of service attitude was that then? Shouldn’t she be attending to guests with a better attitude? I am also in the hospitality field. I run a business now, and I also used to be an airline crew when I was younger. I serve my customers and passengers with a smile, unless they are rude and shouting at us, then that will make me firm. I think as long as we are in the service line, we need to wear a smile and set a good example to the rest of our colleagues and subordinates. K.Arty, you seriously need to reflect on the way you serve your guests. My visits to pathumwan princess hotel has always been awesome, but it’s sad now to say that you had left an ugly impression for the hotel. Having said that, it is also important for you to empathise with your guests and LISTEN. I would say, instead of you “fighting” to win on the hotel rules of paying money for the lost room card, you could have wait a moment and lend your guest a listening ear instead, before making a judgement on whether the guest deserves to be given the benefit of doubt instead. Other than this, I would like to compliment on the other pathumwan counter staffs who had been the ones with good service attitude and uphold the image and the standard of the hotel so well. Being a “director” and a superior above the rest does not mean K.Arty is in anyway better than the rest of her junior crew. K.Arty: you should learn from your junior crew instead.…
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