Enjoy a five star hotel with super friendly staff and top notch services ! Appreciate direct connection to MBK mall and 7/11 shop located on ground floor : so handy ! Great bed and pillow quality as well as sound insulation ! We will come there again !
Good experience Good sports facilities and pool Value for money. We are returning guest that speak a lot. Staffs are really well train and speak good English. Shower water pressure is slightly weak but temperature control is very consistent
We are newbie in thailand, after isolation, we'd like to reserve your hotel as the checkpoint for us to find new condo to stay. At the very first, i suppose your hotel is famous and has good credit hotel in BKK, thus i ask for the naive help to your staff for receiving my parcels during my stay. Via FB message, i thought it was the common way to send my request. While the first parcel your staff declines to receive, after i inquire AGAIN, they finally receive my parcel. Another 2 parcels, your staff asks me about the tracking number, i am so naive that to believe your staff woild take care, that quoted dialogue from your staff, "Now, We have got only 1 parcel sir , May I have your reference parcel ID after that I will check from kerry for you." I reply it is sent by flash express. Your staff seemed to be very much busy, until i found 2 parcels were missing, your staff stated to try to fix it. Until i checked out, there are still one parcel lost. I found that your hotel got problem on showing calling numer corrrectly (Which the wrong siuation is still ongoing), that is the reason the courier could not contact the front desk very well. And your staff, wants to rectify me that it was my main problem. Now once, even if i check out, your staff still insists that i am wrong. I am not asking your staff or your hotel to compensate my lost, but for the future if you could make it correct, might decrease the problem for sure. As a guest, i feel insulted by telling your hotel the right thing. What if i am the technician of your hotel,it would still insult me my finding? - For the period without air conditioning. Your staff and related workers are trying to fix the supposed circumstances very hard, i admiire your hard work. Also, your thoughtful idea to let guests live in other hotel, is very good measure. However, your staff changes the wording 4-5 times for the fixing time. If we still stay the arranged hotel, in my opinion, no one would blame your hotel's management. But, when i go back to the hotel, nothing is healed, how does your hotel say? Finishing in midnight? Then turn to next day morning, then turn to befor 4 pm. What is the lesson of crisis management your hotel learn about? I am wondering to understand how it is the worst situation your hotel could kindly consider our sufferance. Waiving for staying one night? That is the worst and exaggerated proposal I've ever heard. I am willing to pay your hotel for one night, and your hotel team could stay in the room without air conditioning. How your hotel wants to pay me my suffered for one night free? And when i ask your hotel if i could stay in the arranged hotel you send me for next 2 days, how your staff RECOMMENDS? if i knew your hotel had the issue on air conditioning during 8-9 Feb, i would not reserve your hotel. Doesn't your hotel want to make the extreme profit without caring about our feelings? Apparently, your hotel does not care. It is lucky your hotel has guests during the pandemic. Somehow, your hotel does not treasure guests. - No one is perfect, but not to pretend to be perfect. Apology is not to make a room for conceiving yourself…
Excellent service, friendly staff, very clean and well located. The fitness club is very convenience for guests, also the MBK shopping centre were we can buy souvenirs, jewelry and food court. The pool and jacuzzi are amazing.
I recently stayed here with my friend Phirun. Rooms are nicely appointed, location is fantastic close to shopping and public transport. staff can not do enough to assist you. did not feel worried as covid protocals were followed. 10 out of 10