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InterContinental Lusaka

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InterContinental Lusaka
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360 Reviews from our TripAdvisor Community

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Showing 340: English reviews
Lusaka
Reviewed yesterday NEW

Attended a week long conference at this hotel and was impressed by their in-house audio team. They provided all the audio equipment and we had no problems with any of the equipment. The lunches were excellent and the staff very helpful. My rating would have been excellent but for the backup power system which did not provide power coverage between...

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Helpful?
Thank Namukulo M
Reviewed 3 weeks ago

I did not get a chance to stay in their visitor's room but we stayed in one of their conference room. The place is very well maintained in terms of orderliness and cleanliness. There are signs and guides on where each of the meetings or conference happening on that day takes place. I was only a little disappointed on the...

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Thank Dring D
Lucy M, Assistant Quality Manager at InterContinental Lusaka, responded to this review

Dear Dring D, We are so pleased to read that your overall experience with us was Great! We hope we will have another opportunity to cater to both your conference & Banqueting requirements as well as your accommodation needs. Thank you for taking the time to post your review! We hope to welcome you back soon! Kind regards, Lucy Mwananshiku...

Atlanta, Georgia
Reviewed 3 weeks ago

First night woke up with backaches from bad mattress. Took 4 hours and extra $25/night to get new room, where the A/C didn't work. Took another 4 hours to get another room where the shower didn't drain. The overall environment is dirty, the staff don't care and we couldn't wait to get out of there!

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Helpful?
Thank mcstal
Lucy M, Assistant Quality Manager at InterContinental Lusaka, responded to this review

Dear mcstal, Thank you for choosing InterContinental Lusaka. May I take this opportunity to formally apologize for your very disappointing stay with us. I can understand how unsettling this experience must have been for you. Kindly be assured this is not our expected or accepted standard of service. We have standard operating procedures in place to ensure all our guest...

Fajara, Gambia
Reviewed 4 weeks ago via mobile

The breakfast menu had a very large variety and very health oriented for The room was very large and with several compliments both in the bar and in the bathroom especially since Lusaka had very high temperatures The room and bathroom were highly maintained I felt very comfortable due to the great hygiene The only low point of my visit...

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Helpful?
Thank JulsTT
Lucy M, Assistant Quality Manager at InterContinental Lusaka, responded to this review

Dear JulsTT, Thank you for choosing Intercontinental Lusaka! We are absolutely delighted to read that we made you feel at home during your stay with us! However, may I take this opportunity to sincerely apologize for the challenges you experienced with our internet. Unfortunately our ISP has been experiencing some technical issues which affected our Wi-Fi service; we sincerely regret...

Seattle, Washington
Reviewed 4 weeks ago

My experience at the Intercontinental was excellent from start to finish. The staff and level of service provided throughout my stay could not be beat by a Four Seasons or other 5 star hotel. The hotel manager - Boniface Mukuswani - paid attention to services and details. I would highly recommend this hotel for anyone's visit to Lusaka.

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Helpful?
Thank Sam832
Lucy M, Assistant Quality Manager at InterContinental Lusaka, responded to this review

Dear Sam832, Thank you for your 5 star rating of your recent stay with us! We are absolutely delighted to read that you had an excellent experience from start to finish! Thank you for giving special mention of the service you received from our team, especially Boniface as such comments really encourage our colleagues to aim higher in our services...

Cape Town Central, South Africa
Reviewed 26 October 2016 via mobile

I've stayed 2 nights and have 1 more. It's a really nice hotel- great pool area, fantastic gym and the bar is old world. All good. The beds are comfy and the staff are professional. The only negative is the internet availability and speed. That may not be entirely their fault though so I'd rather focus on the positives here....

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Helpful?
Thank QuinnofClubs
Lucy M, Assistant Quality Manager at InterContinental Lusaka, responded to this review

Dear QuinnofClubs, Thank for choosing InterContinental Lusaka! We are so delighted to read that you are happy with the hotel’s facilities and the service you received from our Team! We hope your last night with us was just as successful as your previous nights with us! May I take this opportunity to formally apologize for the challenges you expereinced with...

Lusaka
Reviewed 22 October 2016 via mobile

Typically a good experience, until we had our management meeting and 5 of us were stuck in their elevator for 40 minutes. It was bad enough that staff and management had no idea any problem existed until we called multiple times, but even after they were informed there was zero sense of urgency and we waited another 30 minutes before...

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Helpful?
Thank Hemmi85209
Lucy M, Assistant Quality Manager at InterContinental Lusaka, responded to this review

Dear Hemmi85209, Thank you for choosing InterContinental Lusaka. May I take this opportunity to formally apologize on behalf of InterContinental Lusaka for your disturbing experience in our elevator; we can imagine how unsettling this must have been for you and your colleagues. Kindly rest assured that we take the well being and safety of our guests very seriously and our...

Reviewed 18 October 2016

I have stayed at this hotel before and the biggest plus is its staff. They are friendly, attentive and nothing seems to be too much trouble. The hotel itself is certainly comfortable with the usual facilities one would expect of such an establishment but it is that special African welcome from the humblest chambermaid to senior management that makes the...

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Thank Brian C
Lucy M, Assistant Quality Manager at InterContinental Lusaka, responded to this review

Dear Brian C, Thank you so much for taking the time to post your review! We are absolutely delighted to hear that what you enjoy most about your stays with us is our Team! Thank you so much for giving special mention of this as these reviews are posted in our staff areas in order to encourage and motivate our...

Dar es Salaam, Tanzania
Reviewed 13 October 2016 via mobile

I was pretty luck to be put up in the intercontinental in Lusaka by my new company. It's what you'd expect from an Intercontinental hotel. Huge swimming pool with loungers outside, well stocked old school type bar and a few different style Restaurants are downstairs depending on what you're the mood for. A lavish breakfast buffet in the morning will...

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Thank Andygardy
Lucy M, Assistant Quality Manager at InterContinental Lusaka, responded to this review

Dear Andygardy, Thank you for your 5 star rating of your recent stay with us! We are very happy to read that we met your expectations of an InterContinental Hotel! We are also very honored that your company chose us to host your accommodation needs. Thank you so much for taking the time to post your review! We hope to...

Reviewed 10 October 2016

Very good hotel. I stayed here on the 20th (around that time) of July. Enjoyed the buffet, as it was very exquisite! Good complementary toiletries, surprised we never went to the cafe, and only went to the large dining hall! That was my only regret was that I never visited the cafe. I was with family doing Christian missionary work,...

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Helpful?
Thank John E
Lucy M, Assistant Quality Manager at InterContinental Lusaka, responded to this review

Dear John E, Thank you for your 5 star rating of your recent stay with us! We are so delighted and honored to be described as a “Perfect international hotel!” Thank you again for choosing InterContinental Lusaka and for taking the time to post your wonderful review! We hope to welcome you back soon so that you can have the...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
InterContinental Lusaka is the preferred destination for businesspeople as well as those who want a leisurely escape. Embassies and government buildings are just across the street and the main shopping and commercial districts are within a 10-minute drive. Of interest are the Lusaka Museum, Kabwata Cultural Village and Mundawanga Botanical Gardens. ... more   less 

Additional Information about InterContinental Lusaka

Address: Haile Selassie Avenue | Po Box 32201, Lusaka 10100, Zambia
Region: Zambia > Lusaka Province > Lusaka
Price Range: $207 - $318 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — InterContinental Lusaka 4.5*
Number of rooms: 224
Reservation Options:
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Also Known As:
Intercontinental Hotels Lusaka Hotel Lusaka
Inter Continental Hotel Lusaka
Lusaka Inter-Continental
Inter-Continental Lusaka
Hotel Style:
#4 Business Hotel in Lusaka
#4 Luxury Hotel in Lusaka
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Lusaka staff and other travellers.
3 questions
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Questions? Get answers from InterContinental Lusaka staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for the Club (7th) floor if feasible: costs a little extra but worth it to use the lounge throughout the day.”
 of 5 bubbles briancQ8545SZ, 18 Oct 2016 | Read review
“If visiting Zambia from the northern hemisphere, visit during the dry season (July!)”
 of 5 bubbles johneE5556ZB, 10 Oct 2016 | Read review
“front desk staff will help with specific request”
 of 5 bubbles charlielucky, 27 Sep 2016 | Read review
“Check the room before accepting one. There is sure to be a better room for you in you insist.”
 of 5 bubbles MO782, 26 Jul 2016 | Read review
“Upper floors for better views, unless onto the utility area. Avoid rooms too far from the elevators, otherwise the walks can be very long!”
 of 5 bubbles Safariafficionado, 24 Jul 2016 | Read review
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