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25/02/2018 26/02/2018
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    Kampala Serena Hotel

    P. O. Box 7814, Kintu Road, Kampala 256, Uganda
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    25/02/2018 26/02/2018
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    Savings alert: 11% below average rate

    The price you found is 11% lower than this hotel's average rate of USD 334/night.

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    USD 324*
    USD 298*
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    Traveller (318)
    Room & Suite (119)
    Dining (43)
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    Overview
    • Excellent70%
    • Very good26%
    • Average2%
    • Poor1%
    • Terrible1%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Butler Service
    Shuttle Bus Service
    Private Balcony
    5.0 Star Hotel
    All hotel details
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    Rooms
    25 Feb.26 Feb.
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (688)
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    11 - 15 of 646 reviews

    Reviewed 22 December 2017

    I couldn't find a separate page for the Spa at the Serena, but it deserves a shout out! The facilities really are top end, with fabulous changing rooms, wonderfully clean showers, steam room and sauna. And the treatments were amazing; a full body massage, and...More

    Thank Benj0118
    Response from SerenaHotels, General Manager at Kampala Serena HotelResponded 9 January 2018

    Dear Benj0118, Thank you for taking time to review our Maisha Spa and I am very delighted to hear that your overall experience was excellent, providing the prefect ending to your trip to this bustling city. We are also glad that your first impression of...More

    Reviewed 17 December 2017

    I stayed in this hotel multiple times, thought it was about time to submit a review. Pros: - Very rooms and spacious rooms, these are some of the largest rooms I've seen in a hotel. - Free minibar drinks. I mean really for $300 a...More

    1  Thank Hazem E
    Response from SerenaHotels, General Manager at Kampala Serena HotelResponded 9 January 2018

    Dear Hazem E, Thank you very much for making Kampala Serena Hotel your second home whenever you visit Kampala, we truly appreciate your loyalty and continued trust in our product. Kindly accept our sincere apologies for the inconveniences the numerous security check points may have...More

    Reviewed 16 December 2017

    Stay here for business. Received a warm welcome from the hotel. Excellent service, the staff go out of their way to make one's stay comfortable. Loved the hotel setting, its surrounded by greenery in the busy city of Kampala, its a little haven. The rooms...More

    Thank Muzvare
    Response from SerenaHotels, General Manager at Kampala Serena HotelResponded 11 January 2018

    Dear Muzvare, Thank you very much for taking the time to review our property and service, I am very delighted to hear that your overall experience was excellent and that you found our Hotel an Oasis from the bustling Kampala City. As a member of...More

    Reviewed 14 December 2017 via mobile

    In May i was at the hotel but wasnt inpressed with the way of service, the staff should handle clients more proffesional and communicate their house rules earlier, was denied to have breakfast since i was wearing shorts. reallly??? when i asked for compensation it...More

    1  Thank mugyjo
    Response from SerenaHotels, General Manager at Kampala Serena HotelResponded 11 January 2018

    Dear Mugyjo, We express sincere regret for the way you felt about our service and how your dress - code matter was handled. Your experience is certainly unrepresentative of the high quality standards we stand for so kindly accept our sincere apologies. Being a city...More

    Reviewed 6 December 2017

    Love this hotel. The pool is like a little bit of the Caribbean in Kampala. You can forget the dirty, dusty, ugly city outside the hotel compound, close your eyes and imagine turquoise waters and coconut palms! BUT, using the pool for a day is...More

    Thank judysam2016
    Response from SerenaHotels, General Manager at Kampala Serena HotelResponded 11 January 2018

    Dear judysam2016, Thank you very much for choosing the Kampala Serena and for taking the time to write such a wonderful review! We are very delighted to hear that you enjoyed your stay and that you found our Hotel an Oasis from the bustling Kampala...More

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Free Parking
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Free Parking
    • Shuttle Bus Service
    • Airport Transportation
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Heated pool
    • Outdoor pool
    Details
    • Price range
    • USD 269 - USD 499 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Business Hotel in Kampala
    • #2 Spa Hotel in Kampala
    • #2 Luxury Hotel in Kampala
    • #2 Romantic Hotel in Kampala
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 152
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Hotels.com, Priceline, Agoda, getaroom.com, Hotwire and HotelQuickly so you can book your Kampala Serena Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Uganda >
    • Central Region >
    • Kampala
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    Traveller (318)
    Room & Suite (119)
    Dining (43)
    Pool & Beach (25)
    Business Centre & Event Rooms (3)
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    Ask a question
    Questions & Answers
    Temi A
    31 December 2016|
    AnswerShow all 5 answers
    Response from SerenaHotels | Property representative |
    Hello Temi, Yes we would be happy to arrange for the Airport Pick up and for the crib. Please call +256 414 309000
    0
    Votes
    Amy0202
    22 December 2015|
    AnswerShow all 5 answers
    Response from Ajei2000 | Reviewed this property |
    I have never stayed in a family room. I have only stayed in the hotel while on a business trip. I am not able to provide this information but I think it is available in the hotel's website.
    0
    Votes
    Room Tips
    "Some rooms look out over the pool area which might be quieter (we faced a busy street - and was quiet - but..."
    Read review
    "All rooms have great city views"
    Read review
    "After you get back to your hotel room always check that your sliding glass door is locked properly."
    Read review
    "Always upper floors, always garden view - you can't go wrong with that choice!"
    Read review
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