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Grand Imperial

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67 Reviews from our TripAdvisor Community

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Showing 63: English reviews
Reviewed 30 August 2013

Stayed here for 3 nights with my family. We occupied three rooms in total. This hotel pinches pennies to the extreme. In spite of this, the rate is expensive. 100 usd. Rooms: toiletries were missing from rooms. My cousin didn't even get shampoo. We asked for some but never got it. They also admitted that they are so cheap that...

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Helpful?
1Thank sweetangel7860
imperialhotelsUG, Public Relations Manager at Grand Imperial, responded to this review

Dear SweetAngle, Thank you for taking the time to share your valuable review. The experiences you described are not characteristic of the level of service our colleagues strive to provide, and we apologize your stay was unsatisfactory. Your feedback was shared with our team, and we look forward to the opportunity to welcome you back and exceed your expectations.

Mumbai (Bombay), India
Reviewed 31 July 2013

Pretty worn out, and I had to shift a number of rooms to ensure that all facilities worked as they should. Musty cupboards and chipped paint in the room, old tiles and plumbing in the bathroom. A sagging wooden staircase that has been reinforced at the edges such that you will trip if you dont watch your step. No lift....

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Helpful?
Thank VirajM
imperialhotelsUG, Public Relations Manager at Grand Imperial, responded to this review

Greetings Viraj, Thank you for taking the time to review our hotel, We truly value the opinions of our customers and we apologize that we did not meet your expectations. We sincerely apologize that you found your visit disappointing, a lot has changes have been made now, we have a new renovated place. I'm sure you will love it. we...

Lagos
Reviewed 22 June 2013

I stayed here for four nights in May and loved it. The Live band at the main restaurant is great. A pool side restaurant and bar among other choices and its central location means one is not held hostage! The gym is good but could be better. Would be great if they offered an ironing board and iron box rather...

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Helpful?
1Thank Edward S
imperialhotelsUG, Public Relations Manager at Grand Imperial, responded to this review

Dear Edward, It is always a delight to read such amazing reviews but most importantly to hear that that you truly enjoyed your stay.we look forward to welcoming you back soon for it will be a pleasure hosting you.

Aalborg, Denmark
Reviewed 20 June 2013

This hotel brings reminiscence of colonial time Uganda and could be made into something spectacular with all the old details around the house. Sadly, it seems very little has happened in terms of maintenance since those days. The rooms are worn down, beds not very comfy, staff are tired – but mostly friendly - and the food is not very...

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Helpful?
1Thank Peter_VG
Ripley, United Kingdom
Reviewed 16 June 2013

We haven't stayed here but we ate in the restaurant a few times. On a previous visit, having paid the two separate bills in full, the waitress ran after us demanding payment of one of the bills we had already paid. This time, my partner ordered the Tilapia Meunière. This was described in the menu as tilapia fillets cooked in...

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Helpful?
3Thank kenc
imperialhotelsUG, Public Relations Manager at Grand Imperial, responded to this review

Dear Kenc, Thank you for taking the time to share your valuable review. The experiences you described are not characteristic of the level of service our colleagues strive to provide, and we apologize your stay was unsatisfactory. Your feedback was shared with our team, and we look forward to the opportunity to welcome you back and exceed your expectations.

Birmingham, United Kingdom
Reviewed 15 March 2013

Very friendly people , great experience. Food in the hotel was limited but was good, a range of UGandan beers which were very good. As a base for business good.... Breakfast needs to be developed! Room was well serviced and a nice touch of turning back the sheets before bed time. I would recommend for people who do not want...

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Helpful?
Thank Liz P
imperialhotelsUG, Public Relations Manager at Grand Imperial, responded to this review

Dear Liz, Thank you very much for sharing your amazing review of our property, your remarks are very valuable. we look forward to welcoming you back soon for it will be a pleasure hosting you.

Victoria British Columbia Canada
Reviewed 7 March 2013

This Hotel is really unique and in the centre of the city of Kampala...it is definately dated but offers a glimpse of what the Old Kampala had to offer decades ago. Lovely old African wooden furnishings and good restraunt and bar with a pretty lively night life. There is a good swimming pool and massage service offered and the costs...

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Helpful?
Thank 2mzungus
imperialhotelsUG, Public Relations Manager at Grand Imperial, responded to this review

It is always a delight to read such amazing reviews but most importantly to hear that that you truly enjoyed your stay. we look forward to welcoming you back soon for it will be a pleasure hosting you.

N Delhi
Reviewed 2 January 2013

We stayed here recently. The hotel is good. But rooms are bit old. WIFI is provided in rooms free but never works. Location is excellent near the city center and opposite the Independence Square. Breakfast is very good.

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Helpful?
Thank kumar56775
imperialhotelsUG, Public Relations Manager at Grand Imperial, responded to this review

Dear Kumar, Thank you for taking the time to share your valuable review. Providing our guests with the best possible hospitality and service has always been our mission. We addressed the WIFI issue and apologize for any inconveniences caused. we look forward to the opportunity to welcome you back and exceed your expectations.

belfast
Reviewed 19 December 2012

This is an old colonial style hotel, the decor matches an older era, the hotel is well furnished and the food is very good , Full bar if you want. There is a pool in the center of the hotel which is outdoor but surrounded by shopping walkways. There is no lifts in the building just wide staircases. Centrally located...

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Helpful?
1Thank socoBelfast
imperialhotelsUG, Public Relations Manager at Grand Imperial, responded to this review

Dear Soco, Thank you for taking the time to share your valuable review. Providing our guests with the best possible hospitality and service has always been our mission. We addressed the bathroom issue, they have been greatly improved and we apologize for any inconveniences caused during your stay. we look forward to the opportunity to welcome you back and exceed...

khartoum
Reviewed 25 October 2012

I stayed in Grand imperial hotel kampala,Uganda October 14th-20th 2012. we were a big group attending a review meeting. we got to lodge and attend the meeting at the same location whihc was an excellent thing if you know what i mean, to be able to get up on time have a decent breakfast and be on time for morning...

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Helpful?
Thank kacsa
imperialhotelsUG, Public Relations Manager at Grand Imperial, responded to this review

Dear Kacs, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, meals, our service and staff. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Breakfast included
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Services
  • Free Parking
  • Breakfast included
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about Grand Imperial

Address: Plot 6 / 6A , Nile Avenue | P.O. Box 7195, Kampala, Uganda
Region: Uganda > Central Region > Kampala
Price Range: $137 - $248 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Grand Imperial 3*
Number of rooms: 103
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Also Known As:
Grand Imperial Hotel Kampala
Grand Imperial Kampala
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Questions & Answers

Here's what travellers have asked, with answers from Grand Imperial staff and other travellers.
2 questions
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Miami, Florida
over a year ago

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Questions? Get answers from Grand Imperial staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pool facing rooms are quieter”
 of 5 bubbles TheEATraveller, 25 Oct 2016 | Read review
“Better to stay away!”
 of 5 bubbles HelenaM743, 29 Nov 2015 | Read review
“Avoid the rooms near the restaurant/club area as they can be pretty noisy. Try the pool side rooms.”
 of 5 bubbles 295jmm, 28 Sep 2015 | Read review
“for those looking for a hall, please confirm if AC is working”
 of 5 bubbles EricN577, 9 Feb 2015 | Read review
“Check the Rooms First”
 of 5 bubbles 326sachind, 16 Sep 2014 | Read review
5 of 5