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Urban by CityBlue Kampala, Uganda

125 reviews
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Traveller (71)
Room & Suite (25)
Dining (12)
Overview
  • Excellent44%
  • Very good40%
  • Average12%
  • Poor3%
  • Terrible1%
Travellers talk about
“via telephone”(2 reviews)
“new wing”(4 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
All hotel details
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Reviews (125)Write a Review
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53
50
14
4
1
Show reviews that mention
All reviewsvia telephonepool area is nicenew wingrestaurants within walking distanceexcellent optioninternet connectionpay cashthe hotel's restaurantsmall hotelwater pressure isgreat showerairport pickcomfortable bedwould highly recommend this hotelafter midnightgreat ambiencemini bar
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1 - 5 of 122 reviews
Reviewed 3 days ago

In total the accommodation was good but it doesn't go with the value for money. I have faced some issues like: - No emails were answered before the booking -I waited for check in for one hour and I arrived around 11 Pm, the answer...More

Thank Talal B
Reviewed 3 days ago via mobile

While there are undoubtably more upmarket hotels than this, this is a comfortable and pleasant place to stay. The outside of the hotel is a bit imposing but once through to the pool and courtyard area it is much more attractive. There is a friendly...More

Thank John M
Reviewed 1 week ago

I was here with my Fiance for 7 days in January 2018, and throughout our stay everything was fantastic! We asked to be changed to another room and this was done the next day! CAFE MAMBA: The food was very delicious thanks to the Chef...More

Thank Nandawula M
Reviewed 2 weeks ago

We booked this hotel based on its location and price, and was not disappointed. It is a modern hotel with most modern amenities - AC (very cold, too!), tiled and clean bathroom with hot water, large and comfortable bed. The staff were very polite and...More

Thank wingedkitty
Reviewed 16 December 2017 via mobile

I stayed here for one night on my way to the airport. Like the reviewer below: I don’t know why this hotel gets such high ratings. My main complaint is the noise. When I arrived in the evening, the neighbours were having an end of...More

Thank Gemma B
Response from City_Blue_Hotel, Customer Service at Urban by CityBlue Kampala, UgandaResponded 5 weeks ago

Dear Gemma, Thank you for you feedback, we value your opinion very much and feel sorry to hear that your service could not reach your expectations. We do understand that it is unfortunate that you had to listen to a full kitchen orchestra, when all...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Restaurant
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Room Service
Hotel Amenities
Free Parking
Room Service
Dry Cleaning
Laundry Service
Meeting Rooms
Business Centre with Internet Access
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Details
Price range
USD 117 - USD 172 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Best Value Hotel in Kampala
#10 Luxury Hotel in Kampala
Room types
Non-Smoking Rooms
Details
Price range
USD 117 - USD 172 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Best Value Hotel in Kampala
#10 Luxury Hotel in Kampala
Room types
Non-Smoking Rooms
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Traveller (71)
Room & Suite (25)
Dining (12)
Pool & Beach (12)
Hotel & Grounds (36)
Bathroom (10)
Business Centre & Event Rooms (3)
Questions & Answers
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Room Tips
"Rooms at the pool side have the best views"
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"A stayed at a room facing the main road. i guess the rooms away from the road are quieter."
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"I had room on upper floor so I could leave balcony doors open for fresh air & it faced inward to..."
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"517 is near the bar area, and noise does travel p from that. If you are particularly noise sensitive then..."
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