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I have been a regular visitor to Imperial Royale over the last two years. However my last 2 visits in the last two months have fallen way short of my expectations. I was placed in two separate rooms with cockroaches crawling all over and there's...More
1 Thank Joel G
Response from JAMES K, Director of Sales at Imperial Royale HotelResponded 25 March 2017
Thank you for your feedback . We apologize for this shortcoming and we shall we engage a new service provider for better pest control.
The first thing that strikes you as you enter the Royale is the sheer size of everything. The rooms are palatial and the meeting rooms huge. Service is of acceptable quality although I noticed a foul stench on one of the stairways. Meeting facilities were...More
Management response:Responded 4 March 2017
Greetings !! Thank you for taking time to give us this good feedback . Apologies for the foul smell that you detected in the stairways . We shall follow up and ensure that this does not recur.
I traveled from Nairobi to attend a networking event at Imperial Royal Hotel - Kampala. They have several meetings rooms and big enough to hold big groups.
Our meeting room was well set though missed doing the table skirting. They only placed table clothes on...More
Response from imperialhotelsUG, Director of Sales at Imperial Royale HotelResponded 27 February 2017
Thank you for having appreciated our conference facilities and services. We apologize for for the foul smell that lingered in the corridors ; there was a maintenance/housekeeping issue which was rectified that day.
My second time in Imperial Royale. It's a nice place, friendly staff. 24/7 room service. Very spacious room! The sheets and towels could use a change as they are a little old. The room is a bit stale, perhaps it has not been used in...More
This is one of the biggest hotels in Kampala. It has a beautiful design inside, open and bright on a sunny day. Lots of space. Very open. But the odd part is it was very slow, not a lot going on. I went to the...More
USD 136 - USD 266 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#17 Luxury Hotel in Kampala
Non-Smoking Rooms ,
Number of rooms
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