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Imperial Royale Hotel

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Imperial Royale Hotel
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92 Reviews from our TripAdvisor Community

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Showing 85: English reviews
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Reviewed 3 days ago NEWvia mobile

I just like the customer care. There food was not bad just that they need to do some renovation in some rooms and fumigation is needed because of roaches. The restaurant is good mostly the breakfast room with a variety of food to choose from

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Helpful?
Thank Anditerm
Reviewed 1 week ago

I have been a regular visitor to Imperial Royale over the last two years. However my last 2 visits in the last two months have fallen way short of my expectations. I was placed in two separate rooms with cockroaches crawling all over and there's need to improve on hygiene.

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Helpful?
Thank Joel G
JAMES K, Director of Sales at Imperial Royale Hotel, responded to this review

Thank you for your feedback . We apologize for this shortcoming and we shall we engage a new service provider for better pest control.

Lagos, Nigeria
Reviewed 4 weeks ago

The first thing that strikes you as you enter the Royale is the sheer size of everything. The rooms are palatial and the meeting rooms huge. Service is of acceptable quality although I noticed a foul stench on one of the stairways. Meeting facilities were top notch.

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Helpful?
Thank temituoyoo
Management response:

Greetings !! Thank you for taking time to give us this good feedback . Apologies for the foul smell that you detected in the stairways . We shall follow up and ensure that this does not recur.

Nairobi, Kenya
Reviewed 19 February 2017

I traveled from Nairobi to attend a networking event at Imperial Royal Hotel - Kampala. They have several meetings rooms and big enough to hold big groups. Our meeting room was well set though missed doing the table skirting. They only placed table clothes on top but no skirting making it uncomfortable for ladies wearing skirts/dresses :-( They offer stationary...

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Helpful?
Thank staceyjuly29
imperialhotelsUG, Director of Sales at Imperial Royale Hotel, responded to this review

Thank you for having appreciated our conference facilities and services. We apologize for for the foul smell that lingered in the corridors ; there was a maintenance/housekeeping issue which was rectified that day.

Reviewed 13 November 2016 via mobile

My second time in Imperial Royale. It's a nice place, friendly staff. 24/7 room service. Very spacious room! The sheets and towels could use a change as they are a little old. The room is a bit stale, perhaps it has not been used in a while or might be because of the carpets in the corridors. Free Wi-Fi, reasonable...

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Thank En W
Reviewed 2 October 2016 via mobile

This is one of the biggest hotels in Kampala. It has a beautiful design inside, open and bright on a sunny day. Lots of space. Very open. But the odd part is it was very slow, not a lot going on. I went to the hotel room floors and it was like a ghost town up there, made me wonder...

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Thank NathanAmaral
Nairobi, Kenya
Reviewed 24 September 2016 via mobile

Was here for a meeting but stayed elsewhere. It's a large, cavernous series of meetings rooms. Fine for big meetings that are well catered for by the piles of food (but very bad coffee). I can't imagine staying here is particularly special unless you like a place that's built big to impress but ends up feeling largely soul-less. WiFi available...

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Thank RoughRoading
Reviewed 13 September 2016

Located within the Central business district, Imperial royale is a an amazing hotel with big rooms, an amazing breakfast cuisine which has both local and Western cuisine. The wIFI was pretty good and fast. The staff were extra helpful going out of their way to ensure we were comfortable. Would definitely recommend this place.however even though they had a hot...

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Thank Joan m
Johannesburg, South Africa
Reviewed 23 August 2016 via mobile

Rooms are excellent and massive! All facilities work. Service is excellent. Food is great.Food does include local selection but there is enough variety for western tastes. Internet is free and fast. Staff go the extra mile.

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Thank Delton S
Haarzuilens, Utrecht, Netherlands
Reviewed 19 July 2016

Th rooms in this hotel are very big, which is a plus and a minus. Too big to be causy but big enough to feel a little bit at home. Their breakfast is not good and not bad. There is bread but the promised plane yoghurt never showed up. The service is mediocre. I asked them at 11.30 PM for...

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Helpful?
Thank Joop1958

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Breakfast included
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Shuttle Bus Service
  • Breakfast included
  • Concierge
Official Description (provided by the hotel)
Imperial Royale Hotel is a Conventional Centre because it has the Biggest Conference facility in Uganda. It's located in the central Business city of Kampala with easy and traffic free access to Government offices, Banks, Ngos, Diplomatic missions and shopping malls. The Hotel has 275 rooms, 22 Conference Halls with the Biggest hosting up to 2,000 guests under one roof. The Hotel also has guaranteed parking facility for 500 cars on 2 level underground parking. Imperial Royale HoteL was designated "The Media Hotel" during the Common Wealth Heads of Government meeting (CHOGM) in November 2007 in Kampala. ... more   less 

Additional Information about Imperial Royale Hotel

Address: Plot 7 Kintu Road | PO Box 4326, Kampala, Uganda
Region: Uganda > Central Region > Kampala
Price Range: $190 - $344 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Imperial Royale Hotel 4*
Number of rooms: 274
Reservation Options:
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Hotel Style:
#17 Luxury Hotel in Kampala
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Questions & Answers

Here's what travellers have asked, with answers from Imperial Royale Hotel staff and other travellers.
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Washington DC, District of Columbia

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request for rooms away from the conference centre( other floors)”
 of 5 bubbles Muchogu, 24 Jun 2016 | Read review
“Stay somewhere else”
 of 5 bubbles globalswede, 18 May 2016 | Read review
“Corner room- has more space”
 of 5 bubbles 477RobN, 19 Apr 2016 | Read review
“Hotel in front side should be good and overlooking Kampala Serena.”
 of 5 bubbles serameverywhere, 29 Feb 2016 | Read review
“Stay somewhere else. The Protea wasn't bad the last time I was here.”
 of 5 bubbles stjameskid, 22 Sep 2015 | Read review
5 of 5