We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
26/11/2017 27/11/2017
    There are no pins in your viewport. Try moving the map or changing your filters.
    • {providername} {price}
    {providername} {price}
      {listitems}
    {sold_out_text}
    We can't find prices for this accommodation
    From {rate_price} {rate_periodicity}

    Kigali Serena Hotel

    KN 3 Ave | P.O. Box 7469, Kigali, Rwanda
    Save
    Lowest prices for your stay
    26/11/2017 27/11/2017
    Are these your travel dates?
    TripAdvisor uses this information to find you the lowest prices for your stay.
    Savings alert: 19% below average rate

    The price you found is 19% lower than this hotel's average rate of USD 327/night.

    We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

    USD 325*
    USD 265*
    SAVE USD 60
    USD 282*
    USD 282*
    Traveller (306)
    Room & Suite (84)
    Pool & Beach (33)
    Overview
    • Excellent55%
    • Very good36%
    • Average7%
    • Poor1%
    • Terrible1%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    5.0 Star Hotel
    All hotel details
    {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
    Rooms
    26 Nov.27 Nov.
    |
    1 room, 2 adults, 0 children
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    Show Available Rooms
    Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 12 partner sites to see rooms from USD 265.
    We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Kigali hotels with availability
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    {"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","ATTRACTIONS_REMOVE_PAYMENT_ADDRESS_FIELDS","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "3a50536d720c4286b1217f845052994c", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":667720,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[66568623],"additionalContentIds":[],"pollCount":0,"checkin":{"day":26,"month":11,"year":2017},"checkout":{"day":27,"month":11,"year":2017},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":282,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"3a50536d720c4286b1217f845052994c","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":325,"lowestMetaPrice":265,"additionalPartner":false,"highestMetaPriceDisplay":325,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":325,"lowestMetaPrice":265,"highestMetaPriceDisplay":325,"hotelName":"Kigali Serena Hotel","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjNhNTA1MzZkNzIwYzQyODZiMTIxN2Y4NDUwNTI5OTRjIiwiQUlLIjoiMDZlMTMxNTgxZGMxNDNkZWE2ODRjZGRiODJiNmNlMDYifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"isPriceDrawerEnabled":false,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": -1, "checkIn": "26/11/2017", "checkOut": "27/11/2017", "lowestPrice": "USD 265", "hasDates": true, "hacComplete": true, "contentIdMappings": {"109353063":"HotelsCom2IB","32646724":"Expedia","66568623":"BookingCom","65768448":"Hotwire","119259808":"TravelClickIB50","78915865":"OrbitzEWS","53947449":"TravelocityEWS"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_hr_inline_room_grid_hsx", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_hsx","template":"ibex_room_grid_hsx__widget","moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_hsx","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_hsx__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_hsx","template":"ibex_room_grid_row_hsx__widget","moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_hsx","js":{},"dust":{"amenities":"ibex_room_grid_row_hsx__amenities","condition_col":"ibex_room_grid_row_hsx__condition_col","price_text":"ibex_room_grid_row_hsx__price_text","reservation_col":"ibex_room_grid_row_hsx__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
    Write a Review
    Reviews (760)
    There are newer reviews for Kigali Serena Hotel
    See the most recent reviews
    Traveller rating
    Traveller type
    Time of year
    Language
    • More languages

    11 - 15 of 714 reviews

    Reviewed 9 October 2017

    We had lunch at the hotel on our way back from our gorilla trek and before our onward flight to Kenya. The lunch was a buffet and the variety of food options was amazing. The staff, who were all extremely friendly and helpful, were continually...More

    Thank Peter R
    Response from SerenaHotels, General Manager at Kigali Serena HotelResponded 4 weeks ago

    Dear Peter R, Thank you for taking time to share a review of our hotel. We are delighted that you enjoyed your lunch and appreciate your compliments on the lunch buffet spread, service delivery and friendly; helpful staff! It was a pleasure hosting you for...More

    Reviewed 9 October 2017

    Unfortunately, only stayed here one night while in Rwanda. The room was spacious and well appointed. Service was very good. The room was very comfortable. Would have been happy to stay there longer. We also had dinner there that was good.More

    Thank KHA8
    Response from SerenaHotels, General Manager at Kigali Serena HotelResponded 4 weeks ago

    Dear KHA8, Thank you for the review of your stay at the Kigali Serena Hotel. We are delighted that you enjoyed your short stay with us and appreciate your compliments on our spacious and well appointed rooms, service delivery and dinner. Our constant strive is...More

    Reviewed 8 October 2017

    This place is very impressive. The staff were attentive and the whole place reeks of luxury. It was a very welcome stop after a night in the Mountain Gorilla Lodge which was very ordinary. Would certainly recommend to anyone.More

    1  Thank janbaillie49
    Response from SerenaHotels, General Manager at Kigali Serena HotelResponded 4 weeks ago

    Dear Janbaillie49, We thank you for taking time to rate us, following your recent stay. Kindly note that we are committed to ensure all our guests have a memorable stay with us and are delighted to know that you enjoyed your stay. We will share...More

    Reviewed 5 October 2017

    Spent one night after gorilla trekking and early morning flight from Kegali. Great service, excellent staff and accommodations. Luxury hotel, great restaurants and pool. Close to airport. Great included buffet breakfastMore

    Thank Dasha M
    Response from SerenaHotels, General Manager at Kigali Serena HotelResponded 4 weeks ago

    Dear Dasha M, Thank you for taking time to share your experience. We are delighted to note that you enjoyed your stay and that our offer and service delivery met with your satisfaction. Once again, thank you for choosing to stay with us and we...More

    Reviewed 3 October 2017

    I recently stayed three nights at the Kigali Serena Hotel. Our travel itinerary was quite packed and we ended up having to check out and back in again several times in one week. However, on every occasion, staff were just as friendly as the first...More

    Thank CharlieBeau
    Response from SerenaHotels, General Manager at Kigali Serena HotelResponded 4 weeks ago

    Dear CharlieBeau, Thank you for sharing a wonderful review following your recent stay with us. It is an absolute delight to read that you had a memorable stay with us and that our staff were courteous and swift! We aim to offer a personalized service...More

    Heaven Restaurant & Boutique Hotel
    206 reviews
    #4 of 49 hotels in Kigali
    1.1 km
     
    Hotel Des Mille Collines
    743 reviews
    #9 of 49 hotels in Kigali
    1.0 km
     
    Kigali Marriott Hotel
    171 reviews
    #2 of 49 hotels in Kigali
    0.3 km
     
    Grand Legacy Hotel
    183 reviews
    #5 of 49 hotels in Kigali
    5.6 km
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Restaurant
    • Pool
    • Room Service
    • Free Parking
    • Fitness Centre with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Business Centre with Internet Access
    • Shuttle Bus Service
    • Airport Transportation
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Restaurant
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Outdoor pool
    Details
    • Price range
    • USD 247 - USD 495 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Business Hotel in Kigali
    • #3 Luxury Hotel in Kigali
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 104
    • Reservation Options
    • TripAdvisor is proud to partner with TravelClick, Priceline, Expedia, Booking.com, Hotels.com, Travelocity, Jovago.com, Agoda, TripOnline SA, Orbitz, Hotwire, getaroom.com, Cancelon, Cheap Tickets and HotelQuickly so you can book your Kigali Serena Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Rwanda >
    • Kigali Province >
    • Kigali
    Add Photo Photos
    Traveller (306)
    Room & Suite (84)
    Pool & Beach (33)
    Dining (29)
    Hotel & Grounds (129)
    Bathroom (43)
    Nearby
    Kigali Marriott Hotel
    171 reviews
    .29 km away
     
    Grand Legacy Hotel
    183 reviews
    5.57 km away
     
    Hotel Des Mille Collines
    743 reviews
    .96 km away
     
    Heaven Restaurant & Boutique Hotel
    206 reviews
    1.06 km away
     
    Nearby Restaurants
    Khana Khazana
    467 reviews
    1.05 km away
    Heaven Restaurant & Boutique Hotel
    767 reviews
    1.08 km away
    New Cactus
    164 reviews
    .28 km away
    Soko Restaurant
    10 reviews
    .29 km away
    Nearby Attractions
    Camp Kigali Memorial
    35 reviews
    .38 km away
    Avenue du Commerce
    28 reviews
    1.42 km away
    Kandt House Natural History Museum
    27 reviews
    1.14 km away
    Union Trade Center
    5 reviews
    .59 km away
    Ask a question
    Questions & Answers
    Nadjet K
    12 October 2017|
    AnswerShow all 3 answers
    Response from Peter R | Reviewed this property |
    This is not a question for Tripadvisor you ned to contact the hotel direct.
    0
    Votes
    marycjenks
    30 March 2017|
    AnswerShow all 7 answers
    Response from Amrita J | Reviewed this property |
    Yes
    0
    Votes
    otienodavid
    5 March 2017|
    AnswerShow all 3 answers
    Response from SerenaHotels | Property representative |
    Dear Otieno David, Further to your query, we do have midweek and weekend rates however they vary based on occupancy levels. Please visit our website to view the latest rate offers.
    0
    Votes
    Room Tips
    "Ask for a room with a balcony. Weather is very nice and it would have been nice to sit outside!"
    Read review
    "All rooms are good, but upper level rooms are better"
    Read review
    "My stay was short and my room was on the ground floor but was spacious and quiet, This was important as I had..."
    Read review
    "Courtyard/Garden view is great if you can get a terrace."
    Read review
    Is This Your TripAdvisor Listing?
    Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing