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Kigali Serena Hotel

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#1 of 48 Hotels in Kigali
Certificate of Excellence
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1 room 2 adults 0 children
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Kigali Serena Hotel
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694 Reviews from our TripAdvisor Community

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Showing 649: English reviews
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Seattle, Washington
Reviewed 3 days ago NEW

The hotel was beautiful and modern, big and lots of amenities. We stayed up most of our last night in the lounge area, with the staff from our tour group. The staff was wonderful, and the rooms were comfortable. The pool looked great, surrounded by wonderful patios on various levels

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Helpful?
Thank Verna K
Pennsylvania
Reviewed 1 week ago

We had the good fortune to stay at the Kigali Serena Hotel at the end of a trip to Uganda & Rwanda to trek with the mountain gorillas. Our travel agent Go2Africa, recommended this hotel and we could not have been more pleased. The staff were professional & welcoming. The hotel has all of the amenities you could want or...

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Thank GMSnRAS
Charlottesville, Virginia
Reviewed 2 weeks ago

We arrived after long flights from US and Amsterdam and were delighted by the welcome and comfort of this hotel. Huge, comfortable and clean rooms overlooking a lovely garden and pool with a fountain. We were too late for dinner though they offered us several options. After good showers and an excellent bed for the night we did enjoy their...

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Thank tourist22903
Siesta Key, Florida
Reviewed 3 weeks ago

Beautiful hotel with all the luxury amenities you could possibly want. Nice restaurant and very good included breakfast. Quiet and comfortable with an all around terrific staff. We would definitely stay here again.

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Thank ronzam
Boston, Massachusetts
Reviewed 4 weeks ago via mobile

Very nice hotel with attentive service, well appointed rooms, "meets the bar" gym, lovely pool area, good breakfast buffet with made to order egg dishes, outdoor restaurant options and car service on demand. Architecture a bit dated (built around an atrium) but rest of hotel is not.

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Thank Lizalu61
Murqquab, United Arab Emirates
Reviewed 5 weeks ago

One of the best i have seen in Africa, great hotel good customer service, Room were very good and Luxurious, staff was courteous like general public of Kigali. Location was also not bad not really far from Airport

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Thank RehanSherwani
Long Island, NY
Reviewed 21 March 2017

Right from the check in till check out. Always a smile. Food was good, but breakfast was great! Wonderful buffet. Live music by pool on Friday nights. Very clean. My room had everything you would need to make you comfortable.

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Helpful?
Thank ClaudBG123
SerenaHotels, General Manager at Kigali Serena Hotel, responded to this review

Dear ClaudBG123, Thank you for taking time to share your experience and we are delighted that you enjoyed your stay. Your comments on food offer and breakfast in particular will be shared with our Executive Chef Fred and his Kitchen brigade whom I'm sure will feel very inspired by your review! Our constant strive is to offer a product and...

Pleasanton, California
Reviewed 21 March 2017

I have traveled around the world...have had Spa services in 5 to 7 star hotels and the Spa at the Serena used to be in my top 3 places. My therapist knows my body type and knows how to apply the right level of pressure. Unfortunately, I recently had a horrible experience with a different therapist and management did nothing...

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1Thank CTWAM
SerenaHotels, General Manager at Kigali Serena Hotel, responded to this review

Dear CTWAM, Thank you for taking time to provide us with such detailed feedback about your recent spa experience at our hotel. I would like to extend my sincere apologies for the negative experience you had at our spa and I assure you that your experience is certainly not representative of the high quality standards and principles that Serena Hotels...

Nairobi, Kenya
Reviewed 21 March 2017

The Serena is outstanding; the rooms are just perfect and the service is exceptional. The staff is friendly. Yet, I would not recommend the restaurant à la carte, better opt for buffet - I had "ravioli" and in truth they were samosas (fried) with no flavor at all. The breakfast buffet is alright. Considering its standard and the comparatively slow...

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Helpful?
Thank Thyme E
SerenaHotels, General Manager at Kigali Serena Hotel, responded to this review

Dear Thyme E, Thank you for taking time to share your experience, following your recent stay. Kindly note that our aim is to surpass our guests' expectations and your feedback is important as it motivates us to improve. In this regard, we noted your comment about quality of the "ravioli" dish from our A'la Carte menu and would like inform...

Reviewed 14 March 2017

This was just great. From airport pic up to airport drop. Driver, valet, check in and check out, restaurant, room service, room, laundry service everybody is trying to make you feel home and welcome. The hotel is great, clean. Food is great, fresh, tasty, choice. I hope I could stay longer. And Kigali is amazing ...

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Helpful?
Thank nkettani

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Situated in Central Kigali, the ambassadorial and commercial heart of Rwanda, and the city's pre-eminent meeting place for diplomats and businessmen. Relaxed yet elegant, the hotel features an executive lounge and Bar and one of the city's most popular venues, the Milimani Restaurant styled to offer a classically elegant interior and a light filled atrium overlooking the verdant tropical gardens. ... more   less 

Additional Information about Kigali Serena Hotel

Address: KN 3 Ave | P.O. Box 7469, Kigali, Rwanda
Region: Rwanda > Kigali Province > Kigali
Price Range: $371 - $498 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kigali Serena Hotel 5*
Number of rooms: 104
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Hotel Style:
#1 Luxury Hotel in Kigali
#1 Business Hotel in Kigali
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Questions & Answers

Here's what travellers have asked, with answers from Kigali Serena Hotel staff and other travellers.
6 questions
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Long Beach, California
Kigali, Rwanda
1 month ago
Amsterdam, The Netherlands
over a year ago

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Questions? Get answers from Kigali Serena Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms overlooking the pool”
  • Another view from the room
  • Room
  • Shower & WC
  • Balcony Outside the Room
GMSnRAS, 16 Apr 2017 | Read review
“Room on Backside mountain view.”
RehanSherwani, 24 Mar 2017 | Read review
“Ask for pool view”
nkettani, 14 Mar 2017 | Read review
“Higher level rooms offers great pre view of the hilly city”
819ibrahimw, 6 Mar 2017 | Read review
“Room facing the pool”
vilar30, 4 Mar 2017 | Read review
5 of 5