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The good: The Banquet hall, which is very spacious, neat and laced with modern facilities. The pool, which is very scenic and well kept. The restaurant, which has a good view and delicious food.
The average: The reception and lobby, which is modern and very...More
Response from MERCURECreolia, Responsable Qualité at Mercure Creolia Saint-Denis La ReunionResponded 15 February 2018
Thank you very much for taking the time to share your experience with us.
We are delighted to read your compliments about our hotel and staff :)
Please kindly note that we have already undertaken some refurbishment work in our rooms.
We were a group of friends that went to this Hotel on a Saturday evening for a drink. Many of us noticed how rude and impolite the receptionist was, she should really understand that she is working in a hotel meaning; the client comes first...More
2 Thank A TripAdvisor Member
Response from MERCURECreolia, Quality Manager at Mercure Creolia Saint-Denis La ReunionResponded 5 December 2017
Thank you for taking the time to post your detailed comments relating to your recent stay with us. I am always disappointed to hear when somebody has a negative experience with us. It is unfortunate that you chose not to address the details...More
We had a great stay here. It is a little far from the city but was perfect for us as we just lounged by the pool all day!
The Mercure provided a free shuttle bus for us from the airport.
They also let us use...More
Response from MERCURECreolia, Quality Manager at Mercure Creolia Saint-Denis La ReunionResponded 26 October 2017
Thank you so much for your great coments.
We are pleased to know that you enjoyed your stay with us and hope to see you again in our hotel.
The hotel is great and the view of the Indian Ocean magnificient.
The restaurant is very good with great curries and various european style items (highly recommend the Thursday night, wood oven cooked, flamkuch).
But my room...what to say...dark, smells like humidity, tiny...looking at the...More