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Sheraton Abuja Hotel

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Sheraton Abuja Hotel
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419 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Abuja Hotel
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Showing 383: English reviews
Telford,Shropshire, UK
Reviewed 31 May 2014

I have just arrived but I must point out that I am an SPG Platinum member and have stayed here on several occasions, this may have some bearing. I was greeted with a warm welcome even at 6am and was checked in quickly which is very good especially having come off a long haul flight. The room was one of...

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Helpful?
1Thank Dave B
Boris6, General Manager at Sheraton Abuja Hotel, responded to this review

Thank you for the great review, we are honored to have you as our guest. Do let me know if I may be of service. Boris Bornman General Manager

Reviewed 28 May 2014

I have now been entrenched for nearly a month with this hotel to show any kind of recognition of the phrase "customer service." They have not taken any of my complaints seriously and in most cases try and find a way to blame things on me instead of accepting the fact that they are being paid to deliver a service...

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Helpful?
Thank Graeme S
Boris6, General Manager at Sheraton Abuja Hotel, responded to this review

My apologies for our failure. As you are still in the hotel, kindly contact me at your convenience. Rest assure I am always at your service and will do everything in my power to ensure you have a memorable stay with us.

London, United Kingdom
Reviewed 27 May 2014

The rooms are basic and need a complete refresh. The aircon is weak and barely cooled the room and the door would only stay shut with very careful closing - it was left open for one whole day by the room service !!! One wing appears to be undergoing refurbishment but this task is a very long way off completion.

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Helpful?
Thank ConcordeRoom
Boris6, General Manager at Sheraton Abuja Hotel, responded to this review

Thank you taking the time to share your observations. It is truly helpful and I highly appreciated it, especially in today’s world where there is such a premium on time. The hotel is undergoing a full refurbishment, which will address all the issues mentioned by you. My sincere apologies for our failure to meet your expectations. I do hope to...

Reviewed 13 May 2014

I just want to start off by saying that I favor the Sheraton hotels brand over all the other Starwood hotels combined. Sheraton Abuja specifically stands out over all other Sheraton hotels I've been to worldwide, I love this hotel, My family has been staying in this very hotel for more than 15 years, other than my various check in...

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Helpful?
Thank Abbass H
Emad R, Manager at Sheraton Abuja Hotel, responded to this review

Dear Mr. Abbass, Thank you so very much for taking the time to share your experience with us at the Sheraton Abuja Hotel. Your feedback certainly means a lot to us. Because it is our passion to provide the warmest guest experience, we are so very pleased that you have treasured every bit of your stay with us and made...

Reviewed 4 May 2014

A lot has changed in abuja sheraton hotel and towers,the rooms are being renovated and the beauty of sheraton is now out.Is it the conference center or the tennis court or is it the restaurants well sheraton has really improved and their food is so good compared to the Hilton.A trial will convince you guys.keep the flag flying sheraton

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Helpful?
Thank ziby33
Boris6, General Manager at Sheraton Abuja Hotel, responded to this review

Thank you for your great cooments sir, your are an Officer and a gentleman - the best is yet to come. Please do let me know when you are in ABuja next. Kind regards, Boris

Bridgwater, United Kingdom
Reviewed 4 May 2014

I read the other reviews and had low expectations. My 3 nights last week were very pleasant. I agree that you can find all sorts of reasons to criticise and there are many. But my room was clean and comfortable, Internet was pretty good (better than most rural parts of the UK!! - take that BT) - great little gym,...

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Helpful?
Thank Mark H
Boris6, General Manager at Sheraton Abuja Hotel, responded to this review

Dear sir, thank you for your candid comments and remarks, much appreciated. Please do let me know when you are back in Abuja. Kind regards, Boris

Reviewed 17 April 2014 via mobile

One wonders why Sheraton still have this hotel in their portfolio. It's extremely run down, and still not cheap (but the other high-end option is the Hilton, ridiculously expensive and not worth the money). They say they're refurbishing but it's been going on for ages and would mean a total transformation. Pros : -convenient location -wide rooms -good Internet connection...

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Helpful?
Thank KleraitMy
Boris6, General Manager at Sheraton Abuja Hotel, responded to this review

My sincere apologies for failing to meet you expectations. The property is scheduled for a full renovation, which has commenced in Tower 3. Please do contact me when you are in Abuja next and I will personally take care of you.

Dubai, United Arab Emirates
Reviewed 15 April 2014

This is a difficult review. The rooms and bathrooms are old but surprisingly with a high quality bed and linen. Therefore very comfortable. Check in and out is slow. Breakfast was disappointing but not bad. This is not a bad hotel but it charges 5 star prices. It is not a 5 star hotel but it is a comfortable stay....

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Helpful?
Thank Dean2712
Boris6, General Manager at Sheraton Abuja Hotel, responded to this review

Thank you for your objective comments, much appreciated. The property will be fully renovated, addressing the majority of your concerns. Please do contact me when you are in Abuja next.

Reviewed 7 April 2014 via mobile

The sheraton cashing / invoicing policy is strange. Tallking to the check-in / cashier is taking several hours. Seems the hotel management is only interested in money but not in clients. Hotel is insisting on pre-payment. Room charge is high and Standard is low.

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Helpful?
Thank Volker L
Boris6, General Manager at Sheraton Abuja Hotel, responded to this review

Thank you for your comments. My apologies for not meeting your expectations. With regard to prepayment and deposits, this is standard practice across the world. We have started our renovation project and it will address the issues mentioned. Please do contact me when you are in Abuja next.

Moscow, Russia
Reviewed 31 March 2014

A hotel stands as a part of Sheraton global network, although it can not be compared to its relatives. Spacy rooms have not been refurbished for a long time. Nevertheless you can expect that from a Nigerian hotel. The only better place is Hilton

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Thank AntonKozak
Boris6, General Manager at Sheraton Abuja Hotel, responded to this review

Apologies for our failure to meet your expectations. Rest assure that we are focused on continuously improving. Please do contact me when you are in Abuja next.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Sheraton Abuja is one of the hospitality pioneers in Abuja. It is a social and vibrant landmark in Nigeria's capital, located just 40 kilometers away from the Nnamdi Azikiwe International Airport and in proximity to the International Conference Center and the Federal secretariat. Sheraton Abuja Hotel is the focal point for events and networking opportunities. Discover one of the best foods in the city at any of our restaurants and bars or enjoy having your successful business meetings here. ... more   less 

Additional Information about Sheraton Abuja Hotel

Address: Ladi Kwali Way, Maitama, Abuja PMB143, Nigeria
Region: Nigeria > Abuja State > Abuja
Price Range: $328 - $494 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Abuja Hotel 4*
Number of rooms: 575
Reservation Options:
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Also Known As:
Sheraton Abuja
Abuja Sheraton
Sheraton Hotel Abuja
Hotel Style:
#3 Luxury Hotel in Abuja
#5 Best Value Hotel in Abuja
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Abuja Hotel staff and other travellers.
2 questions
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over a year ago

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Questions? Get answers from Sheraton Abuja Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Over the pool area”
 of 5 bubbles daveb987, 13 Feb 2017 | Read review
“higher the floor the better”
 of 5 bubbles James_in_LPdeGC, 10 Feb 2017 | Read review
“Best views are on the higher levels and larger rooms which are not much more are the superior”
 of 5 bubbles sbasgall, 23 Jan 2017 | Read review
“The top floor seem to be mosquito free.”
  • Somewhere to sit
  • Big screen TV
  • Spacious room
 of 5 bubbles JATConsulting, 27 Nov 2016 | Read review
“Most quiet rooms overlook the casino”
 of 5 bubbles asward55, 4 Oct 2016 | Read review
5 of 5