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Polana Serena Hotel

CancelonUSD 250*
View Deal
#1 of 22 Hotels in Maputo
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 442*
USD 250*
Great Deal
USD 302*
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Polana Serena Hotel
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534 Reviews from our TripAdvisor Community

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There are newer reviews for Polana Serena Hotel
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Showing 395: English reviews
Rome, Italy
Reviewed 8 March 2017

What used to be the best hotel in Moazambique, a classy, stylish hotel, has now been downgraded following its acquisition by the Serena group. Beautiful antique furniture has been replaced by cheap looking stuff and even the view that from the main hall extended all the way to the sea has now been obscured. what a pity!

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Helpful?
Thank ulysses64
Maputo, Mozambique
Reviewed 5 March 2017

The hotel is a landmark in Maputo. Built at the beginning of the 20th century, it was recently acquired by the Serena Group and renovated. Unfortunately, it lost some of its colonial characteristics in the process. It remains however a majestic building overlooking a garden and a pool, with the Indian Ocean in the background. It offers various services like...

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1Thank Marylene S
Santiago, Chile
Reviewed 2 March 2017

Maputo is not a great city, but has this beautiful hotel, an historic monument and a legacy of the portuguese colony. The rooms are big and elegant, the swimming pool is great with an incredible view of the bay. The restaurant is good, although not at the level of the hotel. The personal is friendly.

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Thank Sylvia E
Durban
Reviewed 2 March 2017 via mobile

A beautiful city and gorgeous hotel right in the heart of Maputo. Set high on the cliff overlooking the Bay of Maputo it's absolutely breathtaking to see. The staff and hotel are word class. A room with a view is so worth it so try book that option. Delicious fun cocktail menu as well and amazing sushi at the restaurant!!...

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Helpful?
Thank Candice P
Boston
Reviewed 1 March 2017 via mobile

I couldn't take enough pictures of this hotel! The grounds were excellent, the rooms well kept, and the food was very good (there was a big buffet that served a little of everything, even for a vegetarian like me)

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Thank travel471982
Reviewed 28 February 2017

Great service and people! Went over and beyond to add special touches to make our honeymoon feel extra special! Looked after our bags when we left town to visit a Benguerra Island. Nothing was too much of a hassle! Will return.

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Helpful?
Thank Rebecca D
Dubai, United Arab Emirates
Reviewed 27 February 2017

Stayed in the main hotel in room overlooking pool for two nights Very high end finishing. In the past more than twenty years ago actually lived at this hotel for over a year waiting for our property there to be built. In those days the hotel hadn't been renovated and we had a room where we had views of the...

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Thank Been there K
Carrickmacross
Reviewed 11 February 2017 via mobile

Had a fantastic few days at the Polana...did a few good tours of Maputo, don't miss Eiffel Iron house! Went into the jungle to a converted aircraft hanger with a huge chained brass clam...the clam was opened to reveal a Dj box and several thousand revellers emerged from the bush, great night! Hotel has a very good gym in the...

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Helpful?
Thank joe b
Stockholm, Sweden
Reviewed 8 February 2017 via mobile

As part of a tour of South Africa, Malawi and now Mozambique, to stay at the Poland Serena has been a real joy. A surprise upgrade to an executive suite was lovely and we cannot fault anything - the food in the fine dining restaurant lived up to its title and the facilities are exceptional. But above all the staff...

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1Thank tigerlily012
London, United Kingdom
Reviewed 26 January 2017 via mobile

Of the three hotels I have stayed at in Maputo this is my favourite. Good staff in a great location. The pool area is really nice. You can unwind after a days work or hang around the pool all day. Rooms are not perfect for business work. But they work. Good turn down service. Breakfast is done to high standard...

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2Thank Tylor_the_Lorax
Miguel S, General Manager at Polana Serena Hotel, responded to this review

Dear Tylor_the_Lorax, Thank you for choosing the Polana Serena Hotel and taking the time to write about our service and experience. We take every comment about our Hotel very seriously and whether positive or negative we always aim to improve. Thank you for you comments about our service, Hotel and experience. It is very good for all the Team to...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The “Grand Dame” of Africa, as the Polana Serena Hotel is widely known, is a must-see historical landmark when talking about the city of Maputo. The elegance and splendour of its façade are the living memory of bygone colonial times; its luxurious interiors whisper stories of the many generations who spent nights protected by the hotel’s majestic walls, kings and queens, ambassadors and presidents, princesses and common travellers; its gardens, perfect and romantic lookouts offer a breathtaking view over the Indian Ocean.Built in 1922 in the heart of Maputo, one of the most exclusive residential areas, the Polana Serena Hotel belongs to the elite of the most famous hotels in the world. The splendor of its colonial lines blend tradition and art, making your stay an unforgettable journey through the past, looking to the future. Faithfull to the Serena Group philosophy of integrating architecture with cultural heritage, the Polana Serena Hotel offers a mix of elegance, grandeur and ethnicity, in a space equipped with the most modern solutions, luxurious facilities and excellent service. ... more   less 

Additional Information about Polana Serena Hotel

Address: Avenida Julius Nyerere 1380, Maputo 1100, Mozambique
Region: Mozambique > Maputo Province > Maputo
Price Range: $295 - $531 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Polana Serena Hotel 5*
Number of rooms: 142
Reservation Options:
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Hotel Style:
#1 Luxury Hotel in Maputo
#1 Spa Hotel in Maputo
#3 Business Hotel in Maputo
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Questions & Answers

Here's what travellers have asked, with answers from Polana Serena Hotel staff and other travellers.
6 questions
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Questions? Get answers from Polana Serena Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms facing North also face the engineering rooms of the hotel”
aikiko, 20 Apr 2017 | Read review
“Rooms with sea view”
841dcm, 30 Mar 2017 | Read review
“Make time for the massage or spa treatment”
424jog, 28 Mar 2017 | Read review
“Ask for the rooms with view to the swimming pool, and if you can afford it with valcony.”
, 2 Mar 2017 | Read review
“Don't miss the view”
MariaJoaoSigalho, 16 Jan 2017 | Read review
5 of 5
Cancelon
USD 250* /night
View Deal
Hotels.comUSD 302
Booking.com
AMOMAUSD 442
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*Disclaimer
Prices are for 1 room, 2 adults
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