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Polana Serena Hotel

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#3 of 22 Hotels in Maputo
Certificate of Excellence
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Polana Serena Hotel
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495 Reviews from our TripAdvisor Community

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Showing 366: English reviews
London
Reviewed yesterday NEW

In many ways the Polana feels like one of the great colonial hotels - its prime location, the architecture, the charming service - but to sustain a property like this requires considerable ongoing investment which is just not being made, the result being that the Polana is a gently fading star. The welcome is warm, the service at every touchpoint...

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Helpful?
Thank Max25
Reviewed yesterday NEW

We flew into Mozambique to have my sister's 50th party at the Serena. Prior to us flying in, Suresh, the Director for food and beverage, kept in constant touch with us with regarding the party arrangements. When we arrived in Maputo, we met with Suresh to finalise everything. On the night of the party everything went according to plan because...

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Helpful?
Thank Carol C
Sandton, South Africa
Reviewed 2 days ago NEW

Celebrated by 50th birthday in style at the Grand Dame of Maputo. As I am not local, I was guided by the ever so gracious Banqueting Director Suresh Kumar, who made it the occasion most memorable. The setting was on point, the service excellent, the local Mozambican food was delicious and the music simply great!

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Helpful?
Thank njelesani
geneva
Reviewed 1 week ago

The hotel looks a bit oldish but I like the "old Lisbon atmosphere". Rooms are very clean and comfortable, good wifi connection. But the absolute best for me is the spa/fitness center. Beautiful pool, saunas and good gym with friendly staff

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Thank carouba
Cape Town, Western Cape, South Africa
Reviewed 3 weeks ago

We visited Polana Hotel a while back and it was super. All my family members loved this hotel. The buildings & grounds are beautiful. The service is great, loads of drinks and food options and lovely big comfortable beds. Polana is the Grand Old Lady of Mozambique.

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Helpful?
Thank RinskeS
Miguel S, General Manager at Polana Serena Hotel, responded to this review

Dear RinskeS, Thank you for choosing the Polana Serena Hotel and taking the time to write about our service and experience. We take every comment about our Hotel very seriously and whether positive or negative we always aim to improve. Thank you for you comments about our service, Hotel and experience. It is very good for all the Team to...

Reviewed 4 weeks ago

Very well located and the fact that the hotel is setting overlooking Indian Ocean invites everyone to visit, rooms are beautiful and the service very personal, and a great place to meet clients and do business. The food choice is great, love the swimming, workout room and sauna. Have stayed there many many times and never had problems with Internet....

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Helpful?
Thank Marcia F
SerenaHotels, Director of Sales at Polana Serena Hotel, responded to this review

Dear Márcia, Thank you for taking the time to provide us with your comments and feedback on your most recent stay with us. This is invaluable as it helps to maintain the high levels of service you expect. We are pleased to know that you truly enjoyed your stay and were able to experience the warmth and hospitality of the...

Oslo, Norway
Reviewed 5 weeks ago via mobile

Incredible setting and atmosphere let down by severely underperforming staff. AC in room not repaired after 3 requests, cold "hot dishes" all 3 mornings ( almost all), very slow bar service, extremely dirty pool area days after public jazz event. All lay witness to a poorly run hotel with a great potential. At the premium prices charged you would expect...

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Helpful?
Thank EKnive
SerenaHotels, Director of Sales at Polana Serena Hotel, responded to this review

Dear Mr. Eknive, Thank you for taking the time to provide us with your comments and feedback following your stay at the Polana Serena Hotel. This is invaluable as it helps to highlight areas where we need to build more consistency, in our quest for service excellency. We deeply regret that your experience was affected by unsatisfactory service as you...

Douala
Reviewed 31 October 2016

Beautiful location, historic building, beautiful rooms. Bar offers a terrible service whatever the time of the day. The staff is absolutely not concerned by the customer service. Sushi bar is nice, service is better. Main restaurant is nice with good buffet. Swimming pool and gym areas are great.

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Helpful?
Thank StevenLEVOURCH
SerenaHotels, Director of Sales at Polana Serena Hotel, responded to this review

Dear Steven, Thank you for taking the time to provide us with your comments and feedback. This is invaluable as it highlights aspects that call for a more dedicated attention from our side. We took note of your comments about your experience at the Polana Bar, particularly in regards to the service approach, and we regret that it did not...

Johannesburg, South Africa
Reviewed 21 October 2016

I've stayed at 5 other Serena Hotels, and loved them all, but this is one of the finest. We stayed there for 2 nights in one of the suites. Room was wonderful. Food was great with a very wide selection. Probably what we enjoyed the most was chilling on the balcony, and using the pools/sauna. Was also good they had...

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Helpful?
1Thank Tim M
Miguel S, General Manager at Polana Serena Hotel, responded to this review

Dear Tim M, Thank you for choosing the Polana Serena Hotel and taking the time to write about our service and experience. We take every comment about our Hotel very seriously and whether positive or negative we always aim to improve. Thank you for you comments about our service, Hotel and experience. It is very good for all the Team...

West Midlands, United Kingdom
Reviewed 12 October 2016

Visited for a morning and lunch after a getting off a ferry and before going to the airport. Situated just 5 minutes from the port and 15 minutes from the airport, this is a lovely colonial style hotel, v attractive grounds where we just sat and read, drinking tea and then eating excellent Club and Steak sandwiches for lunch. The...

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1Thank j w

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Babysitting
Official Description (provided by the hotel)
The “Grand Dame” of Africa, as the Polana Serena Hotel is widely known, is a must-see historical landmark when talking about the city of Maputo. The elegance and splendour of its façade are the living memory of bygone colonial times; its luxurious interiors whisper stories of the many generations who spent nights protected by the hotel’s majestic walls, kings and queens, ambassadors and presidents, princesses and common travellers; its gardens, perfect and romantic lookouts offer a breathtaking view over the Indian Ocean.Built in 1922 in the heart of Maputo, one of the most exclusive residential areas, the Polana Serena Hotel belongs to the elite of the most famous hotels in the world. The splendor of its colonial lines blend tradition and art, making your stay an unforgettable journey through the past, looking to the future. Faithfull to the Serena Group philosophy of integrating architecture with cultural heritage, the Polana Serena Hotel offers a mix of elegance, grandeur and ethnicity, in a space equipped with the most modern solutions, luxurious facilities and excellent service. ... more   less 

Additional Information about Polana Serena Hotel

Address: Avenida Julius Nyerere 1380, Maputo 1100, Mozambique
Region: Mozambique > Maputo Province > Maputo
Price Range: $349 - $478 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Polana Serena Hotel 5*
Number of rooms: 142
Reservation Options:
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Hotel Style:
#1 Spa Hotel in Maputo
#3 Business Hotel in Maputo
#3 Luxury Hotel in Maputo
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Questions & Answers

Here's what travellers have asked, with answers from Polana Serena Hotel staff and other travellers.
5 questions
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Questions? Get answers from Polana Serena Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Sea facing definitely. And 3rd floor if you can. Avoid lower floors due to noise.”
 of 5 bubbles Max25, 7 Dec 2016 | Read review
“Decide whether you want a pool view in the main hotel or a sea view in the outlying wing and advise reception accordingly.”
 of 5 bubbles BobPhyll, 16 Sep 2016 | Read review
“Rooms with an ocean view/pool make the stay a special one”
 of 5 bubbles RoninDC, 16 Aug 2016 | Read review
“Ask for a sea view. They will try and put you in a city view, but request the sea view.”
 of 5 bubbles SiTheRuss, 26 Jul 2016 | Read review
“Sea facing”
 of 5 bubbles Fogbar, 14 Jul 2016 | Read review
5 of 5
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